What is our primary use case?
We use this solution for our customers. Our customers are enterprise companies. We have several customers who are in automotive, finance and telecommunications which is the biggest one.
What is most valuable?
I like the full-stack agents, the OneAgent, and the futures dynamic.
It is using a Kubernetes container-base.
It is quite easy for our consultants to set up, even with it taking two or three days for an on-premises installation.
What needs improvement?
Moving from a traditional filo functional APM to an integrated One stack agent is an area that needs improvement. They have simplified the installation process, the integrated monitoring, and the correlations.
The downside is that it is very expensive in terms of the price range.
I would like to see income monitoring for the servers and infrastructure monitoring.
The full-stack agent only covers the infrastructure monitoring, but the fields do not cover network monitoring. Once they have network monitoring, with full-stack capabilities, it will be complete.
For how long have I used the solution?
I have been working closely with this solution for approximately a year.
How are customer service and technical support?
Technical support is good. They provide a webchat that responds almost immediately.
In terms of ticketing, with a formal inquiry, they do not have any severities for immediate support, even though it is promised by them to respond within four hours.
With their web chat support, you can ask several questions or inquiries and get information immediately.
Which solution did I use previously and why did I switch?
We are also working with IBM.
We have several products. We used to have CA APM, we also work with SolarWind APM, eG Innovations APM, and System Center (SCOMs) APM.
That is the product range that we used to work intensively.
We prefer Dynatrace.
How was the initial setup?
The initial setup is quite easy.
We have had several deployments that have been fast and on-premises. After the setup, it can almost be immediately used.
The on-premises version can take up to three days.
What's my experience with pricing, setup cost, and licensing?
It's an Open-Source platform.
The price range is quite high. It's the highest compared to the other top APM products that are available.
They only deliver on a subscription model.
What other advice do I have?
Dynatrace is a good product. Some of the things to be considered in Dynatrace are compatibility, support in terms of new technologies, and there are many features that are good in Dynatrace.
They have a good AI correlation but it still requires humans to interpret the data and follow up with the advice of the root cause analysis.
I would rate Dynatrace a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
