ConnectWise RMM Reviews

ConnectWise RMM offers significant ROI by reducing machine downtime, resulting in fewer troubleshooting calls. It allows complete remote access and deployment management, making operations efficient and scalable. Users experience cost savings from automated updates and reduced labor costs. Many have experienced a substantial increase in productivity and company growth through streamlined processes. The platform cuts time by more than 50%, enhancing service delivery effectively for managed service providers.

ConnectWise RMM pricing is flexible, starting around $5 per client with discounts for higher client volumes. It uses a pay-as-you-go model with no strict commitments or minimums. Although Continuum Command costs about $25 per endpoint, it includes help desk and outsourced NOC services, offering competitive value for enterprises needing those features. Basic endpoint pricing is approximately $2.50 per month, while server agents are priced at $3, making it cost-effective for diverse needs.

• "Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
• "It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
• "The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

ConnectWise RMM is utilized by users primarily for remote connectivity, patch management, and automation. Users employ it for managing clients' servers, desktops, and network activities. It allows quick, efficient responses to issues, including deploying anti-malware and handling server and workstation alerts. Users are able to automate tasks like logging off machines and rebooting actions and manage client environments effectively, often preventing problems before they escalate. It supports MSPs lacking resources or expertise.

ConnectWise RMM provides quick technical support through chat, phone, and email, available 24/7. Users appreciate the knowledgeable staff, especially in complex server situations. Although communication issues and difficulties with remote assistance occur, support is generally reliable. Users find chat requests are handled efficiently, offering different service plans including care, manage, and monitor for customers. Despite occasional challenges, ConnectWise RMM earns praise for its customer service and support responsiveness.

ConnectWise RMM's initial setup varies for users. Some find it straightforward due to an onboarding team and agent deployment, while others struggle with migration complexities from Automate to RMM. Creating installation packages enhances deployment, but configuring sites can be time-consuming. Deployment typically takes minutes, aided by smart monitoring and client portals. Although installation is intuitive, new users might face challenges and need to familiarize themselves with the setup process.

ConnectWise RMM is highly scalable, providing seamless deployment and efficient management. Users find it suitable for various business sizes, from small to enterprise-level environments. The software allows easy propagation across networks, minimizing concerns about capacity or infrastructure adjustments. By utilizing a SaaS model, ConnectWise RMM eliminates the need for purchasing additional licenses and hardware, facilitating effective global monitoring and management. Efficient handling of numerous endpoints is consistently reported by diverse users.

ConnectWise RMM consistently demonstrates high stability. Users note that agents operate smoothly and maintenance is infrequent, typically requiring minimal intervention. The MSP agent automates most tasks with behind-the-scenes functionality. Users can inform clients in advance of any necessary database upkeep. Ratings reflect exceptional steadiness, commonly described as ten out of ten.