We compared SAP ERP and SAP S/4HANA based on our user's reviews in several parameters.
Based on user feedback, SAP ERP is praised for its comprehensive functionality, efficient supply chain management, and excellent customer service. Meanwhile, SAP S/4HANA stands out for its real-time data analysis capabilities, intuitive user interface, and flexibility. Users highlight the need for enhanced customization in SAP ERP, while SAP S/4HANA could benefit from performance improvements and better system integration.
Features: The valuable features of SAP ERP include comprehensive functionality, ease of integration, robust reporting, and efficient supply chain management. In comparison, SAP S/4HANA offers robust functionalities, seamless integration, intuitive user interface, real-time data analysis, efficient business process management, improved efficiency, streamlined operations, accurate insights, flexibility, scalability, and a comprehensive set of tools for various industries.
Pricing and ROI: The setup cost for SAP ERP has been reported as manageable, ensuring a seamless implementation process. On the other hand, SAP S/4HANA has been praised for its reasonable setup cost, providing users with flexibility. Both products offer straightforward and transparent licensing terms., The ROI for SAP ERP has been positive according to user feedback, with satisfaction expressed for financial benefits and efficiency improvements. SAP S/4HANA also delivers a positive ROI, with users highlighting its efficiency, effectiveness, increased productivity, and cost savings.
Room for Improvement: SAP ERP requires enhancements in customization options, user interface intuitiveness, integration with other software systems, and performance. SAP S/4HANA needs improvements in performance with large data sets, a more intuitive interface, and better system integration.
Deployment and customer support: The reviews indicate that both SAP ERP and SAP S/4HANA have varying timeframes for implementing a new tech solution. Some users spent three months on deployment and an additional week on setup for both products. However, it is important to consider the context in which the users used these terms., SAP ERP receives high praise for its customer service and support, with prompt and knowledgeable assistance, personalized attention, and efficient problem resolution. SAP S/4HANA also provides excellent customer service, with prompt and efficient assistance, as well as a knowledgeable and friendly support team.
The summary above is based on 61 interviews we conducted recently with SAP ERP and SAP S/4HANA users. To access the review's full transcripts, download our report.
"The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery."
"SAP is a very process controlled application. It does not allow users to manage the data. Once the initial process is set, it works smoothly."
"The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board."
"It's a good ERP system."
"The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales."
"SAP ERP's interface is pretty easy nowadays, as it has evolved over time and has been made as user-friendly as a person would like it."
"SAP is more reliable in terms of data quality than other systems."
"The stability and performance are good."
"It's reliable and the performance is good."
"S4HANA is very scalable - we use it across seven or eight factories, and everything is running fine."
"The most valuable feature is the detail in all of the processes. The solution captures our policies and enables us to implement our policies in SAP. There are different models that address our needs."
"It is a very scalable solution. We have enterprise-level businesses using this solution."
"SAP S4HANA is a stable solution."
"SAP S4HANA version 1909 is stable. We have not gone live with 2020 yet."
"It is a very powerful, highly customizable tool."
"The scalability has been good."
"License fees are too high."
"The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex."
"There is room for improvement in the integration of the solution, especially in the payroll area."
"It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice."
"The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product. There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy."
"I would like to see the customization of the reports become easier to work with instead of having technical support have to assist us."
"Technical support could be better."
"If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money."
"Their yearly licensing is expensive. Improvements are needed on the user experience level and digital work."
"The product's use of resources could be improved, as it is quite intensive at the moment."
"Documentation could be improved."
"We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes."
"SAP S4HANA is not suitable for all-size companies. If you have a small company there are better fit solutions for your needs."
"The migration to SAP S/4HANA is hard."
"The difficulty level of the initial setup depends on the person's skills. If you know the basic knowledge of the database, then it will be easy, otherwise, it will be very difficult."
"The solution could be more user-friendly for regular users and developers."
SAP ERP is ranked 1st in ERP with 100 reviews while SAP S/4HANA is ranked 2nd in ERP with 65 reviews. SAP ERP is rated 8.2, while SAP S/4HANA is rated 8.2. The top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". On the other hand, the top reviewer of SAP S/4HANA writes "The solution is highly scalable, with solid performance and integration". SAP ERP is most compared with Microsoft Dynamics AX, Anaplan, SAP Business One, Infor M3 and Infor LN, whereas SAP S/4HANA is most compared with SAP Business One, Oracle Fusion Cloud ERP, NetSuite ERP, Microsoft Dynamics 365 Business Central and Oracle E-Business Suite. See our SAP ERP vs. SAP S/4HANA report.
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