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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

eG Enterprise provides excellent support and customer service, often regarded as the best by users.
It allows comprehensive monitoring of all infrastructure elements from a single console, offering significant value and cost savings.
eG Enterprise is highly recommended for monitoring Citrix environments, with superior capabilities compared to other products.
The system's automation, including AI-based capabilities, enhances data gathering and monitoring efficiency.
Its design allows for real-time insights and diagnostics based on real user experiences, simplifying monitoring tasks.

CONS

Alarm display console improvements are needed.
Licensing is considered expensive and could be cheaper compared to competitors like Dynatrace.
Networking monitor capabilities need enhancements.
Customization for dashboards is limited and could be improved.
Monitoring for containerized services on platforms like OpenShift is lacking and needs to be added.
 

eG Enterprise Pros review quotes

it_user553338 - PeerSpot reviewer
Consultant at a consultancy with 51-200 employees
Nov 16, 2016
Single pane of glass to review status of the full environment.
it_user687858 - PeerSpot reviewer
Technical Director at a tech services company with 1-10 employees
Jun 20, 2017
The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance.
it_user703986 - PeerSpot reviewer
IT Infrastructure Manager at GSF
Jul 17, 2017
EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console.
Learn what your peers think about eG Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
890,027 professionals have used our research since 2012.
RS
CEO at a tech services company with 1-10 employees
Oct 18, 2017
The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time.
it_user758241 - PeerSpot reviewer
Expert Technical Support Consultant at a tech company with 5,001-10,000 employees
Oct 19, 2017
The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations.
it_user765348 - PeerSpot reviewer
System Architect at a tech services company
Oct 31, 2017
Enormous capability to monitor Citrix environments.
it_user770532 - PeerSpot reviewer
Sr. Systems Programmer
Nov 9, 2017
Its ability to monitor failures and to restart a Windows service when it fails.
it_user770535 - PeerSpot reviewer
remote access engineering at a energy/utilities company with 10,001+ employees
Nov 9, 2017
The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers.
SeniorSyf518 - PeerSpot reviewer
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
Dec 10, 2017
The GUI is nicer than all the other graphical interfaces out there.
it_user790458 - PeerSpot reviewer
Senior Systems Engineer at a legal firm with 501-1,000 employees
Dec 18, 2017
It gives good insight into inside of what's going on with Exchange.
 

eG Enterprise Cons review quotes

it_user553338 - PeerSpot reviewer
Consultant at a consultancy with 51-200 employees
Nov 16, 2016
Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap.
it_user687858 - PeerSpot reviewer
Technical Director at a tech services company with 1-10 employees
Jun 20, 2017
The UI looks a little dated and could do with a refresh.
it_user703986 - PeerSpot reviewer
IT Infrastructure Manager at GSF
Jul 17, 2017
would like to see improvements in the alarm display console.
Learn what your peers think about eG Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
890,027 professionals have used our research since 2012.
RS
CEO at a tech services company with 1-10 employees
Oct 18, 2017
It'd be nice if the price was lower.
it_user758241 - PeerSpot reviewer
Expert Technical Support Consultant at a tech company with 5,001-10,000 employees
Oct 19, 2017
I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky.
it_user765348 - PeerSpot reviewer
System Architect at a tech services company
Oct 31, 2017
Needs to improve the networking monitor capabilities.
it_user770532 - PeerSpot reviewer
Sr. Systems Programmer
Nov 9, 2017
The interface could be improved as it is not real intuitive. It is not user-friendly.
it_user770535 - PeerSpot reviewer
remote access engineering at a energy/utilities company with 10,001+ employees
Nov 9, 2017
Their dashboards could use some improvement. The ability to customize them a bit more.
SeniorSyf518 - PeerSpot reviewer
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
Dec 10, 2017
Back-end configuration is not easy to implement.
it_user790458 - PeerSpot reviewer
Senior Systems Engineer at a legal firm with 501-1,000 employees
Dec 18, 2017
Dashboards are difficult to create, and not so useful.