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Top 8 IT Alerting and Incident Management

xMatters IT ManagementPagerDutyBigPandaEverbridge IT AlertingOpsgenieVictorOpsFortiMonitorSend Word Now
  1. leader badge
    For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want.
  2. It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
  3. Buyer's Guide
    IT Alerting and Incident Management
    July 2022
    Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: July 2022.
    622,358 professionals have used our research since 2012.
  4. The best of a bad lot was the error message deduping. The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection.
  5. I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.
  6. The integration feature is the most valuable. It provides a lot of customizations for the integrations we use. OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.
  7. VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred.
  8. report
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  9. The placeholder dropdowns for message templates are useful.​It allows for a systematic and uniform method of alerting personnel in every location.​

Advice From The Community

Read answers to top IT Alerting and Incident Management questions. 622,358 professionals have gotten help from our community of experts.
Evgeny Belenky - PeerSpot reviewer
Evgeny Belenky
PeerSpot (formerly IT Central Station)

Hello security professionals,

What is the main difference between these two terms in incident response:  mitigation and remediation.

Please share some examples, if applicable.

Thanks,

ITSecuri7cfd - PeerSpot reviewer
ITSecuri7cfdMitigation is taking your car in for an oil change and tune up.  Remediation… more »
5 Answers
Evgeny Belenky - PeerSpot reviewer
Evgeny Belenky
PeerSpot (formerly IT Central Station)

Hi SOC analysts and other infosec professionals,

Which standard/custom method do you use to decide about the alert severity in your SOC? 

Is it possible to avoid being too subjective? How do you fight the "alert fatigue"?

Robert Cheruiyot - PeerSpot reviewer
Robert CheruiyotHi @Evgeny Belenky, I think as long as you do this thing manually, you will… more »
6 Answers
Rony_Sklar - PeerSpot reviewer
Rony_Sklar
PeerSpot (formerly IT Central Station)

Hi dear community,

Can you explain what an incident response playbook is and the role it plays in SOAR? How do you build an incident response playbook? 

Do SOAR solutions come with a pre-defined playbook as a starting point?

Maged Magdy - PeerSpot reviewer
Maged MagdyHi, what an incident response playbook?  Incident Response Playbook is the… more »
4 Answers
Rony_Sklar - PeerSpot reviewer
Rony_Sklar
PeerSpot (formerly IT Central Station)

Hi community members,

How does an enterprise prepare effectively for responding to data breaches? 

What protocols should they have in place (any major differences between the US and Europe)?

Dr Trust Tshepo Mapoka - PeerSpot reviewer
Dr Trust Tshepo MapokaIncident Response Plan or Workflow Incident Classification and Prioritisation… more »
3 Answers

IT Alerting and Incident Management Articles

Evgeny Belenky - PeerSpot reviewer
Evgeny Belenky
PeerSpot (formerly IT Central Station)
Hi community members, Spotlight #2 is our fresh bi-weekly community digest for you. It covers cybersecurity, IT and DevOps topics. Check it out and comment below with your feedback! Trending What are the pros and cons of internal SOC vs SOC-as-a-Service? Join The Moderator Team at IT Ce...
Read More »
CristianoLima - PeerSpot reviewer
CristianoLima
Senior IT Infrastructure Engineer at Tecnoage
Keeping up with the evolution of cybersecurity and the threats that are haunting the IT industry across all industries, this text pays special attention to ransomware, as this practice is on the rise in the world of cybercrime. Let's focus on the subject, specifically on the Healthcare sector. ...
Read More »
Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager
PeerSpot (formerly IT Central Station)
We receive alerts all day long - alerts about emails, incoming Whatsapps and SMSes, posts on social media, etc. At some point we become desensitized to these alerts and stop noticing them anymore - a phenomenon known as “alert fatigue.” Seventy percent of a SOC analyst’s workday is spent dealing ...
Read More »
Buyer's Guide
IT Alerting and Incident Management
July 2022
Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: July 2022.
622,358 professionals have used our research since 2012.