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Top 8 Contact Center as a Service (CCaaS)

Genesys CloudRevation LinkLiveCisco Webex Contact CenterFive9NICE CXoneTTEC Humanify8x8 Contact CenterTalkDesk
  1. It was flexible and it worked well for us, and that was important. We used it in a changing situation. We were making up algorithms and procedures on the fly, and to have a system that could follow that was very helpful.
  2. We are able to see the calls in queue and able to see if someone is available or not.inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.
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