ThousandEyes Reviews

Name: ThousandEyes
Brand: Cisco
Rating: 4.2 (17 reviews)

Vendor: Cisco

4.2 out of 5

17 reviews
100% willing to recommend

What is ThousandEyes?

ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

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ThousandEyes is the #4 ranked solution in top Digital Experience Monitoring (DEM) solutions, #7 ranked solution in best Network Monitoring Tools, and #13 ranked solution in top Cloud Monitoring Software. PeerSpot users give ThousandEyes an average rating of 8.4 out of 10. ThousandEyes is most commonly compared to Datadog: ThousandEyes vs Datadog. ThousandEyes is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 862,452 peers since 2012

Featured ThousandEyes reviews

Satyavrat Nirala

Founder at Mindclick Consulting

One feature I liked is end-user monitoring. I support a healthcare institution for user-specific VPN gateway and Wi-Fi monitoring. That is slightly more practical. Also, I felt the application because we work on hardware systems in hospitals. The network application is really supported. But I’ve not explored more because it’s just been two to three months. I still have to look into how AI will be able to support this. I still have to understand the integration challenges we have been facing. So, there are a few elements that need broader experimentation. But in my role, I think that is something I’m able to see in the dashboard system.

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Edmar Silva

Engineer at AGCO Corporation

The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user. For example, ThousandEyes can notify us about specific paths on the internet that are facing issues, providing detailed insights to our service providers and allowing us to raise tickets and resolve problems. The detailed information ThousandEyes provides about performance issues is crucial for us, enabling us to navigate through various network segments effectively.

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SteveLu

CTO at LANtel

The solution’s initial setup is quite easy. The solution can be deployed in a few hours. It's easy to set up, and the integration is good as well. On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup an eight out of ten.

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ThousandEyes mindshare

Product category:

As of July 2025, the mindshare of ThousandEyes in the Network Monitoring Software category stands at 3.6%, down from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

PeerResearch reports based on ThousandEyes reviews

Type	Title	Date
Category	Network Monitoring Software	Jul 19, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 19, 2025	Download
Comparison	ThousandEyes vs Zabbix	Jul 19, 2025	Download
Comparison	ThousandEyes vs Auvik Network Management (ANM)	Jul 19, 2025	Download
Comparison	ThousandEyes vs SolarWinds NPM	Jul 19, 2025	Download

Title	Rating	Mindshare	Recommending
Datadog	4.3	3.3%	97%	187 interviews Add to research
Zabbix	4.2	12.7%	95%	106 interviews Add to research

Valuable Features

ThousandEyes offers valuable features like connection quality alerts, comprehensive cloud and ISP monitoring, easy setup, and application visibility. It excels in integration with Cisco products, and its user-friendliness stands out. Users benefit from in-depth network path analysis, end-to-end monitoring, and detailed insights that enhance troubleshooting efficiency. The tool's alert system boosts operational response, and its scalability is ideal for network administrators. Authenticating devices with less duplication is appreciated, and its network security features are highly valued.

"Overall, I would rate ThousandEyes nine out of ten."
"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."
"The solution's most valuable feature is the path analyzer, which identifies the node causing the errors."

Room for Improvement

ThousandEyes needs better application monitoring, improved documentation, and more seamless integration with Cisco platforms. Users desire an enhanced incident management system and expanded network device monitoring capabilities through SNMP. They seek better dashboard customization and features, alongside agent capabilities for real-time request tracking. Enhanced user experience, particularly in the guest portal, and improved reporting with AI features are also requested. Easier administrative processes, particularly in healthcare settings with complex integration, are needed.

"More detailed documentation explaining the metrics and the testing mechanisms would be helpful."
"ThousandEyes should expand its application monitoring to monitor some communication applications."
"I feel it needs more holistic integration. It needs more improvement."

ROI

ThousandEyes delivers a valuable return on investment with efficient problem-solving that prevents downtime and preserves business operations. Organizations experience cost savings and time efficiency through its use. It generally takes two to three years to realize ROI. The tool significantly enhances network performance while easing problem identification for engineers. Rating it towards a seven or eight out of ten demonstrates satisfaction with the financial returns and operational benefits it provides.

Pricing

ThousandEyes pricing varies substantially based on enterprise context, with users rating it between five to ten out of ten for cost. The solution is generally seen as expensive, with cost influenced by deployment scale, region, and service specifics. Billing is currently annual, though a monthly model might be preferred. Licensing costs are significant, but existing Cisco agreements may provide relief. Suitable for larger businesses due to its economic value and infrastructure requirements.

"The solution costs several thousand dollars per year."
"The solution's pricing is cheap; I rate it a five out of ten."
"The solution is cheap."

Popular Use Cases

Users leverage ThousandEyes primarily for network monitoring, focusing on connectivity and latency between multiple sites, including internet, corporate networks, and service providers. They employ it to ensure performance and security, integrating it with existing systems for enhanced oversight. ThousandEyes aids in troubleshooting, offering detailed application and user visibility, and allows organizations to oversee voice, video applications, public prefixes, enterprise WiFi, LAN, cloud providers, and URL alerts. It's also used for strategic support in network operations.

Service and Support

Customers express satisfaction with the support from ThousandEyes, noting responsiveness and helpfulness. Some praise its integration and timely issue resolution, rating it highly. Several mention they haven't needed support due to reliable service. Feedback suggests room for improvement in response time, but overall, clients find the assistance valuable. Users rate it positively, with ratings ranging from seven to ten out of ten.

Deployment

ThousandEyes's initial setup is generally simple and straightforward, often requiring minimal personnel and taking a short time to complete. Several users appreciate its intuitive interface and ease of deployment. Some report complexities in personalization and system security knowledge as necessary. Deployment duration varies, some indicating a few hours, others requiring weeks with additional engineers. Some note the cloud-based aspect aids simplicity. Previous experiences rate ease between seven and nine out of ten.

Scalability

ThousandEyes is highly scalable, accommodating various sizes and needs from medium to large enterprises. Users appreciate its cloud-based design, ease of expansion with additional units, and flexibility for integration. While some suggest enhancements in UI/UX, scalability receives favorable ratings. Licensing costs are a consideration for extensive scaling, and some users focus on integration capabilities for expansion.

Stability

ThousandEyes demonstrates high stability, consistently meeting expectations. Users report reliable performance with no significant issues like crashing or freezing. Occasional small bugs are considered normal for software, yet they don't disrupt operations. The IT team assures smooth functionality through effective maintenance. User ratings vary between seven to ten for stability, often citing a score of eight. Users find it meets promised features and doesn't affect usability or cause concerns related to stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ThousandEyes Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

Government

Healthcare Company

Comms Service Provider

Retailer

Insurance Company

Energy/Utilities Company

University

Legal Firm

Real Estate/Law Firm

Construction Company

Educational Organization

Media Company

Wholesaler/Distributor

Hospitality Company

Non Profit

Transportation Company

Consumer Goods Company

Outsourcing Company

Performing Arts

Marketing Services Firm

Recreational Facilities/Services Company

Pharma/Biotech Company

Aerospace/Defense Firm

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Learn more about ThousandEyes

With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

ThousandEyes customers

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack