In the mobile device management category, IBM MaaS360 and Microsoft Intune provide comprehensive features that cater to organizational needs. Microsoft Intune often has an upper hand due to its seamless integration with Microsoft 365 and Azure services, enhancing management within the Microsoft ecosystem.
Features: IBM MaaS360 is praised for its ease of implementation, user-friendly interface, and strong support for BYOD policies. It excels in mobile device management, detailed device monitoring, and app catalog options. Microsoft Intune offers tight integration with Microsoft 365 products, enabling efficient policy deployment and app management. Its robust features include remote assist, device lock/wipe, and seamless integration with Azure and Office 365 for centralized management.
Room for Improvement: IBM MaaS360 needs upgrades in Android enrollment and timely feature updates, alongside enhanced reporting and user interface. Microsoft Intune faces issues with real-time sync and deployment, particularly for macOS. Better support for non-Microsoft devices and improved server integration is necessary. Both platforms could benefit from more refined interfaces and stronger third-party integration.
Ease of Deployment and Customer Service: IBM MaaS360 offers flexible deployment across cloud settings, yet struggles with post-acquisition technical support responsiveness. Microsoft Intune excels in public cloud environments, benefiting from extensive Microsoft support but is hindered by lagging documentation updates. Intune's deployment ease is attributed to its ecosystem integration.
Pricing and ROI: IBM MaaS360 is seen as a balanced option, though sometimes costly against competitors, with ROI seen in operational management. In contrast, Microsoft Intune's competitive pricing, especially when bundled with Microsoft packages, offers cost savings, offsetting costs through enhanced productivity and management efficiency. Both offer ROI, determined by deployment scope and enterprise needs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
IBM's support and technical service were helpful when needed.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The main benefit of IBM MaaS360 is phone control and rollout.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 29.5% |
| IBM MaaS360 | 6.0% |
| Other | 64.5% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 7 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 117 |
| Midsize Enterprise | 46 |
| Large Enterprise | 152 |
IBM MaaS360 is an EMM solution that allows you to configure devices for enterprise access and protect corporate data on smartphones and tablets – all from a single screen. As a robust integrated cloud platform, MaaS360 simplifies mobile device management (MDM) with visibility, rapid deployment, and control that spans across apps, mobile devices, and data. It also secures apps, laptops, smartphones, tablets, wearables, desktops, the Internet of Things (IoT) devices, and data so you can rapidly scale your remote workforce and bring your own device (BYOD) initiatives.
IBM MaaS360 can help you build a zero-trust strategy with modern device management. Deployment is so fast that in just a few clicks, IT admins can start enrolling devices and quickly manage the entire mobile device lifecycle. They can do everything from enrollment to enterprise integration, support, configuration and management, monitoring and security, analytics, and reporting.
IBM MaaS360 Features
IBM MaaS360 has many valuable key features. Some of the most useful ones include:
IBM MaaS360 Benefits
There are many benefits to implementing IBM MaaS360. Some of the biggest advantages the solution offers include:
Reviews from Real Users
MaaS360 stands out among its competitors for a number of reasons. Some of these include its mobile device and laptop management, robust security, and complete sync with Active Directory. PeerSpot users take note of the advantages of these features in their reviews:
Claudia G., a Cybersecurity Consultant at Telefónica, mentions, “My customers value the ability to control all their devices from a central point in IBM MaaS360. I rate IBM MaaS360 a nine out of ten.”
Okoro A.., a CEO at a ITANDT Solutions Limited notes, “The most valuable features are mobile device management and security (which allows you to quarantine infected devices).”
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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