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Elastic Observability vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eG Enterprise
Ranking in Application Performance Monitoring (APM) and Observability
37th
Ranking in IT Infrastructure Monitoring
43rd
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
Network Monitoring Software (51st)
Elastic Observability
Ranking in Application Performance Monitoring (APM) and Observability
7th
Ranking in IT Infrastructure Monitoring
11th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
27
Ranking in other categories
Log Management (16th), Container Monitoring (4th), Cloud Monitoring Software (7th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of eG Enterprise is 0.3%, down from 0.4% compared to the previous year. The mindshare of Elastic Observability is 5.0%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Jose Ramon Crespo - PeerSpot reviewer
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.
Adelina Craciun - PeerSpot reviewer
Customization enables tailored monitoring and alerting across departments
The possibility to customize it has been quite useful. Whatever the other departments want to dream up, we implement. Whatever they want to monitor, the granularity of it, the changes in the threshold, and the anomalies that they want reported all require some development. So far, every single request has been fulfilled.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is simple to use."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"Single pane of glass to review status of the full environment."
"It gives good insight into inside of what's going on with Exchange."
"Enormous capability to monitor Citrix environments."
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."
"eG Enterprise has a single pane of glass for observability and monitoring."
"The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests."
"Elastic provides built-in features for queries and report generation. It's a very good tool for monitoring integration capabilities."
"The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization."
"I have built a mini business intelligence system based on Elastic Observability."
"It's easy to deploy, and it's very flexible."
"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"I think Elastic Observability is already in very good shape."
"The product has connectors to many services."
 

Cons

"Needs to improve the networking monitor capabilities."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"would like to see improvements in the alarm display console."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"The integration must be improved."
"The solution needs to enhance the management dashboards."
"Dashboards are difficult to create, and not so useful."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"The only challenging aspect for new users is often writing the query language."
"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"Elastic Observability could improve asset discovery as the current requirement to push the agent is not ideal."
"I am familiar with Azure Monitor, which I find more user-friendly compared to Elastic, which is a very technical tool."
"It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side."
"If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful."
"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."
 

Pricing and Cost Advice

"The product is very cheap."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"It is not expensive."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."
"They are aligned with other enterprise solutions."
"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."
"We have been using the open-source version."
"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
"Pricing is one of those situations where the more you use it, the more you pay."
"Elastic Observability's pricing could be better for small-scale users."
"The product is not that cheap."
"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
"Since we are a huge company, Elastic Observability is an affordable solution for us."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Government
12%
Retailer
8%
Financial Services Firm
19%
Computer Software Company
15%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What do you like most about eG Enterprise?
eG Enterprise has a single pane of glass for observability and monitoring.
What do you like most about Elastic Observability?
Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...
What is your experience regarding pricing and costs for Elastic Observability?
The license for Elastic Observability is the same as for other uses; you pay for Elastic, and you can use it for various cases. Observability is actually cheaper compared to logs because you're not...
What needs improvement with Elastic Observability?
I think they are working on the AI-based features, which are currently in technical preview. The only challenging aspect for new users is often writing the query language. Basic searching is very e...
 

Overview

 

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Find out what your peers are saying about Elastic Observability vs. eG Enterprise and other solutions. Updated: May 2025.
858,649 professionals have used our research since 2012.