WhatsUp Gold Reviews

We primarily use the solution for monitoring the network devices.

Overall, we have been satisfied with the functionality of the product.

We've been able to develop some pretty specific use cases. 

It's been stable so far. 

The product scales well. 

It is easy to set up.

The product is reasonably priced. 

We have found the solution offers very good documentation. 

I don't have any thoughts in terms of areas of improvement. 

I might like to see a better interface in the future.

It's not necessarily easy to integrate the product with other vendors. 

I've been using the solution for seven to eight years. 

We haven't had any issues with stability. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

It's a scalable solution. You can expand it if you need to.

We have three people working on the solution. 

At this point in time, we do not have plans to increase usage. 

Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.

We did not previously use any other solution. 

The solution is simple to set up and easy to deploy. There was no complexity. We had it up and running in a few months. 

We handled the initial setup with the help of a local integrator. They were helpful and very professional. 

We find the pricing of the product to be reasonable. I wouldn't describe it as expensive. 

I am an end-user. 

I'm not sure which version of the solution we're using. 

I'd recommend the solution to other users. When we did the benchmarking, we found the product to be suitable for our company. It covers our needs. 

There is a demo that new users can try. It's a good idea to test it out first.

I'd rate the solution eight out of ten.

The primary use case is to monitor network devices and servers.

The most valuable feature is network monitoring. It works very accurately.

There is room for improvement in server management and application monitoring. 

An additional feature I would like to see in the next release would be more detailed application monitoring capabilities.

I have been working with WhatsUp Gold for seven to eight years now.

I would rate stability an eight out of ten.

It is a scalable product. I would rate its scalability an eight out of ten.

We have between 300-400 users, but only one person is needed to maintain the solution.

I did not have good experience with customer service and support.

Neutral

The initial setup is simple.

The deployment was done in-house.

I cannot provide a price rating because we purchased a one-time perpetual license. It's all ours, and we're still enjoying it. We renewed support until last year, but we didn't get benefits from it.

I evaluated a product called Paessler. The major difference is in the support. For a product with many features like this, regional support is very important in order to configure it better and use it more appropriately.

Therefore, product team support is required, and that's not very good in Saudi Arabia for WhatsUp Gold, even though the product has all the capabilities. The time difference with the UK makes Paessler the best option. They have local support based in the region.

I would rate it a seven out of ten.

We are using WhatsUp Gold to provide the NetFlow in the network and we are using NetFlow for the NAC team to track the ups and downs of the remote sites and virtualized maps. 

The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps.

WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit.

We are not moving to the newer version of WhatsUp Gold because they removed the virtualized maps.

I have been using WhatsUp Gold for approximately six years.

WhatsUp Gold is a stable solution.

The scalability of WhatsUp Gold is good.

We have a lot of people using the solution, such as approximately 17 administrators of Cisco Prime, the NAC team of approximately 50 engineers for the use of virtualized maps, and end users.

I have contacted local support here in Egypt. I had a good experience.

We changed from Cisco Prime due to its limitation to WhatsUp Gold.

The initial setup of WhatsUp Gold is simple, but it requires a server license to be able to install the server. When the server is ready then the installation could take a maximum of 10 minutes.

There is a license needed to use WhatsUp Gold.

I rate WhatsUp Gold a five out of ten.

We are using WhatsUp Gold to monitor cyber files and their conditions. We are looking at the thresholds of the hard disk capacity and if it reaches a certain high capacity the solution will notify us through e-mail. We have a network of approximately 1,500 devices and we can have visibility of all our equipment.

The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit.

I have been using WhatsUp Gold for approximately 10 years.

WhatsUp Gold is a stable solution.

I have found WhatsUp Gold to be scalable.

We have approximately 3,000 devices using this solution.

There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only two companies in our country are partners of WhatsUp Gold. There are no certified engineers available in our country for WhatsUp Gold.

We don't have any option to contact WhatsUp Gold support. With other solutions, such as Cisco we are able to open up a ticket with their support and receive help, but it is not the case with WhatsUp Gold.

The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult.

The price of WhatsUp Gold is good.

I rate WhatsUp Gold an eight out of ten.

We use this solution to monitor our networks. We pull reports based on thresholds and criteria that we set.

NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business.

The point system is not clear and clarity around this would improve our understanding of the system.

In a future release, we would like our SAP-related applications to be monitored under a single dashboard.

We have used this solution for more than five years. 

This is a stable solution. 

This is a scalable solution. 

The support for this solution is good. I would rate it a four out of five. 

Positive

The initial setup is straightforward. 

There are no hidden fees. Licenses are perpetual and auto-renew but support for this solution requires renewal each year.

This product has aided us in procurement and is overall a well-priced solution. My personal recommendation in terms of solutions would be to use ManageEngine because it's easy to use. WhatsUp Gold and SolarWinds require a more technical skillset. 

I would rate this solution a seven out of ten. 

We are using it to make sure that devices, services, and network paths are available.

Auto scanning is most valuable. It looks for rogue devices on your network.

The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions.

I've been dealing with it for 22 years.

It is very stable.

It is made for small and medium businesses. It does have a scalability problem with using it in enterprise situations.

Their tech support is very good.

It is very straightforward. You just put in credentials, and it goes out and does its thing. It is very easy to use, especially when you have few employees.

It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it.

I would give it an eight out of 10.

The most valuable feature is the cost compared to other solutions.

I've been working with this solution for more than three years.

I haven't had any problems with this solution's stability.

The technical support is good.

WhatsUp Gold is very easy to deploy.

You have to invest a few days to become an expert in this solution, but after that, it's possible to do almost anything with it. I'd rate this solution as eight out of ten.