WhatsUp Gold Reviews

The primary use case is just for monitoring the host servers, the virtual machines, the network equipment, and the storage. It covers all the basics.  

Probably the only sorta valuable part of the product is that it is stable, easy to work with, and covers the basics. But there is a lot more downside to it in my opinion than up.

Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it. It is so old. It has not been upgraded in about six years. The interface looks like something from the nineties.  

I am quite used to using the Paessler AG product. That is PRTG (Paessler Router Traffic Grapher) and the two have little in comparison. It could be improved by being more like PRTG.  

If WhatsUp were going to work on updating the product, I would like to see some improvements in the interface. The dashboards could be a lot better.  

The company that I work for has been using WhatsUp Gold quite a lot more for the past few years but they have had it as a solution for the past 10 years. I have only been in the company for about six or seven months.  

One thing good about WhatsUp Gold is that it is fairly stable.  

We have got about five or six people working with it right now. Their roles are mostly system administrative staff. It is used daily in our current situation.  

When I first started, I did contact the technical support team to see whether I could get the new version of the product, but no one ever even bothered to reply. So obviously the technical support could be also improved.  

I have used a few of the different monitoring solutions at different companies. PA Server Monitor was one that I used and that was by Power Admin. I used to work with PRTG (by Paessler AG). It is quite a good product. Spiceworks is another one I used.  

If we are talking about a comparison between the ones I have already used and WhatsUp Gold, PRTG is a better product. It is the best one I have used out of all of them. I would be interested in moving to that instead of WhatsUp Gold.  

I have got a few virtual machines on it that I use myself. It is not a very complicated product. It is a bit clunky and takes more steps than it should do, but it is not difficult to set up and use.  

It takes approximately 10 minutes to set up. It does not require a lot of maintenance. It has been on-premises so it is not exposed to the internet and because of that it is not much of a risk. But maintaining it is just a long way down the priority line at the moment.  

I would not recommend WhatsUp Gold to people who were considering it as a solution. On a scale from one to ten where one is the worst and ten is the best, I would rate WhatsUp Gold as a four or five. Really, it is a four-out-of-ten.  

We use it for network discovery. It is just one of the features it provides, but it's basically the only feature we use.

I haven't explored all of the features.

The user interface is good enough.

We use it for network discovery but it's not really good enough. We can never achieve or get a good picture of the network topology.

There are inconsistencies in advertisement and how much it can do in network discovery. It doesn't do what it indicates it will do. I would like a deeper description of the solution and how they achieve it.

What is advertisement phrases is not reality and we cannot achieve it.

We need more customization. It's all about customization.

I would like to see more features that clearly describe how they are going to discover a node on the network. 

Also, we would like to know the probabilistic information. For example, to know that the methods, in general, allow discovery of up to some percentage of nodes. We used different settings from what they provide, but we were never close to getting a network topology that we expected to get.

It would be nice to have the ability to identify devices with multiple network interfaces.

I have been using WhatsUp Gold for the last year.

We are using version 19.2.0.

It's a stable solution.

We have not explored the scalability as we don't need it.

We have approximately five users.

We don't have plans to increase usage.

We have a paid version of this solution but have never contacted technical support. We haven't needed to.

I was not involved with the initial setup. It was done by my colleague and he never complained that it was difficult.

I don't have information on the pricing. I know that it's a paid version, but I don't have any details.

The decision on whether we will continue to use this solution or not is up to our manager, but in terms of projects, I don't think that we will continue to use this solution. It will be dropped.

I would rate WhatsUp Gold an eight out of ten.

We are using it to make sure that devices, services, and network paths are available.

Auto scanning is most valuable. It looks for rogue devices on your network.

The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions.

I've been dealing with it for 22 years.

It is very stable.

It is made for small and medium businesses. It does have a scalability problem with using it in enterprise situations.

Their tech support is very good.

It is very straightforward. You just put in credentials, and it goes out and does its thing. It is very easy to use, especially when you have few employees.

It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it.

I would give it an eight out of 10.