One of our services is implementation.
If the customer comes and tells me that I need to monitor an ATM machine, typically, what happens is you need to go back to the OEM to ask for the API so that it can be integrated. However, in the case of Zabbix, we just need to get into the ATM machine or the contact OEM of the ATM and get the scripts for it and add it into Zabbix. It's that easy for us.
Some customers may be using Zabbix, however, they don't know how to implement it. What we do is make our teams certified on Zabbix implementation. Sometimes customers may be using Zabbix but then have some issues in terms of configuration or they want to work on some specific reports that they need some help with. Getting in touch with Zabbix may be difficult Therefore, we, as a partner, help out customers. If they need to do an implementation, we help them out in implementation and then with the support services.
We have our own certified guys who help the customers as a sort-of extended arm of Zabbix. Zabbix is open-source and therefore doesn't cost anything. That said, the configuration is something with which you need support, and it requires technical expertise. That's where we pitch in. We pitch and then we say, you download it and after that, whatever is required in terms of configuration, whatever it requires in terms of preparing reports, we can help with due to the fact that we are certified.