LogicMonitor Reviews

The pricing for LogicMonitor can be aggressive, making it difficult for smaller organizations to adopt it. However, the product offers good features. The license is annual and the cost is not fully disclosed, however, the company has been generous with exceeding limits and is flexible with negotiations. 

LogicMonitor is expensive for cloud usage. There are different account options, with the premium account offering more features and the ability to purchase additional ones. 

Despite the cost, LogicMonitor has proven to be valuable as it eliminates the need for an additional full-time engineer and provides efficient site management. 

LogicMonitor has provided a significant return on investment for organizations. One of the key features utilized is Netflow, which helps in understanding WAN consumption and identifying unnecessary usage. LogicMonitor also helped in reducing the length of outages by quickly identifying and resolving issues such as fiber cuts. Troubleshooting has become easier with the ability to go back in time and analyze logs, providing insights into server activities. The platform has also given visibility into previously unknown issues, such as misconfigured stack modules or environmental issues that could lead to failures. Onboarding customers with LogicMonitor is efficient and quick, allowing for faster deployment and visibility into their environments. 

The platform's comprehensive monitoring capabilities save time in troubleshooting and response, as it provides immediate access to data and allows for proactive measures. 

LogicMonitor is used as a primary monitoring tool for various purposes. It is utilized by a large service provider in Australia to monitor their cloud solutions. It is also used by a network of hospitals to monitor network devices and interfaces, including printers. 

LogicMonitor is predominantly used for cloud monitoring, allowing users to monitor servers, instances, and other infrastructure components. It is employed by a managed service provider to monitor network devices, Windows environments, and customer networks. Additionally, LogicMonitor is used by a managed service provider to support their customer base and monitor assets in the network. Sparx Solutions, another managed service provider, uses LogicMonitor for monitoring, maintenance, and management of their managed services and customers' infrastructure. 

It is also used by an organization to monitor the performance and health of its internal IT systems and customer equipment.

The most valuable features of LogicMonitor include:

1. Easy integration with plugins and add-ons for vendors like VMware, providing automatic detection and monitoring of resources.

2. Centralized view of everything, with simple setup and reliable monitoring features.

3. Ability to set up and monitor multiple facilities, crucial for understanding WAN interfaces in a hub-and-spoke environment.

4. Infrastructure monitoring capability, allowing for comprehensive monitoring of the entire IT environment.

5. AI technology that helps identify anomalies and provides valuable troubleshooting information.

6. Flexibility in monitoring a wide range of devices and services, including the ability to add third-party integrations.

7. Customizable dashboards that showcase collected data and make troubleshooting easier.

8. Technical knowledge and support provided by the LogicMonitor team, which helps troubleshoot and understand the product's intelligence.

9. Comprehensive monitoring capabilities, including the ability to monitor network devices, cloud services, and custom configurations.

10. Templated dashboards that save time and provide instant visibility into customer environments.

11. Efficient backup and configuration management through the LM Config service.

12. User-friendly interface and single pane of glass for monitoring various metrics and alerts.

13. Extensibility and customization options for monitoring specific data sources and creating custom dashboards.

14. AIOps functionality that helps predict and detect anomalies, providing proactive monitoring and investigation.

15. Broad scope of monitoring capabilities, covering a wide range of technologies and environments.

Some users have mentioned that LogicMonitor lacks automation, particularly in terms of problem remediation. They feel that there is a need for LogicMonitor to help automate the process of resolving identified problems. Additionally, some users find it challenging to implement the granularity of the product without programming knowledge or understanding of code development, which poses a concern for administrators who may not have coding skills. 

Users also express a desire for more examples and guidance for enterprise management, as well as enhanced dashboarding capabilities. They would like the dashboard creation process to be more automatic and streamlined, with the ability to use templates. 

Another area for improvement is the enhancement of AI capabilities, specifically in terms of identifying and classifying different workloads. Users also suggest that role-based permissions and module updates could be better in comparison to other tools. In terms of mapping, some users find LogicMonitor's functionality to be less powerful and effective compared to other tools like Auvik. 

Other areas that could be improved include customized alerts, delivery of alerts via email, further customization of dashboards, and white labeling or skinning of the product for MSPs. Users also express a desire for more functionality and detail in mapping network topologies, such as the ability to see which ports connect network endpoints. 

Finally, some users feel that the Logs feature in LogicMonitor is not as feature-rich as they would like it to be and suggest exploring other log management tools like Splunk. 

The initial setup for LogicMonitor is straightforward and easy. It typically takes around a week to architect the solution deployment and only five to ten minutes to install the collector on any machine. The installation of an architect is a one-time job. The setup can be done by one person and doesn't require daily maintenance. 

LogicMonitor provides documentation and onboarding teams to assist with the setup process. The deployment time can vary, ranging from one day to several weeks, depending on the complexity and size of the IT estate. 

Planning is necessary before the rollout to ensure the product aligns with monitoring requirements and to structure the platform. The platform is flexible and can be configured based on specific needs. 

The steps for setup are clear and well-written, and the process is step-by-step. The rollout of collectors can be done gradually, adding devices over time. 

The LogicMonitor solution is highly scalable and can handle a significant amount of resources without any issues. It is currently being used by multiple departments within the company, but there are plans to expand its usage to the entire organization, which would involve around two thousand end users. The scalability is rated as excellent, with the ability to expand as needed. 

Adding more collectors to the environment allows for easy scaling, and the platform takes care of load balancing. The solution has been successfully deployed in companies with 5,000 users and has outperformed previous monitoring environments. It offers very good performance and can easily scale and flexibly adapt to increasing demands. 

The scalability is particularly beneficial for managed service providers, allowing them to handle a large number of small companies without any problems. However, there have been some scalability challenges related to certain widgets on the dashboards, which required rethinking dashboard design. 

The platform is designed to be scalable, with automatic identification of different vendors and systems, preconfigured alerting, and recommended remediation steps. The onboarding process is straightforward, thanks to the platform's scalability and automation. 

Customers have expressed high satisfaction with the customer service and support provided by LogicMonitor. They appreciate the promptness and effectiveness of the support team. The technical support staff is considered knowledgeable, helpful, and readily available through various communication channels such as chat and phone. LogicMonitor's support is commended for going above and beyond, providing comprehensive answers, and assisting with various queries. 

Users consistently mention that LogicMonitor is a reliable and stable solution. They have not experienced any bugs, glitches, crashes, or freezes. Users also mention that there have been no major outages that affected their ability to alarm or report. While there have been occasional glitches with updates, users find it easy to roll back updates or seek assistance from technicians.