eG Enterprise and ServiceNow IT Operations Management compete in the IT infrastructure monitoring and management space. eG Enterprise appears to have an edge in specific diagnostics and customizable monitoring, while ServiceNow IT Operations Management leads with its integration capabilities and emphasis on service management.
Features: eG Enterprise offers comprehensive monitoring across the Citrix environment, covering all OSI model layers, with features such as auto-configuration, Citrix session monitoring, and a topology view for quick diagnostics. It provides end-to-end infrastructure visibility with easy configuration. ServiceNow IT Operations Management focuses on discovery and service mapping, proactive event management, and orchestration within an integrated ITSM platform. It also offers robust cloud support and dashboards for IT operations.
Room for Improvement: eG Enterprise could enhance its interface for better user-friendliness, offer improved dashboards, and strengthen networking monitoring capabilities. Pricing competitiveness is also suggested. ServiceNow IT Operations Management could benefit from deeper discovery capabilities, improved AI/ML functionality, and simplified setup. It faces critiques regarding pricing, which may limit smaller enterprises' adoption.
Ease of Deployment and Customer Service: eG Enterprise supports on-premises deployment and is recognized for fast, knowledgeable customer service despite potential timezone delays. ServiceNow IT Operations Management provides diverse deployment options, including hybrid and public cloud, with efficient customer support but may require professional assistance for complex configurations.
Pricing and ROI: eG Enterprise is seen as cost-effective with competitive pricing, offering flexible licensing options that can improve ROI through reduced service calls and streamlined operations. ServiceNow IT Operations Management is considered expensive, which could be a barrier for smaller enterprises, though it offers value within an integrated ITSM context. Both solutions emphasize ROI, with pricing strategies as a differentiator.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| eG Enterprise | 0.7% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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