Icinga OverviewUNIXBusinessApplication

Icinga is the #35 ranked solution in best Network Monitoring Tools and Infrastructure Monitoring tools. PeerSpot users give Icinga an average rating of 7.6 out of 10. Icinga is most commonly compared to Zabbix: Icinga vs Zabbix. Icinga is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: January 2023

What is Icinga?
Icinga monitors infrastructures of all sizes with the integrated cluster system secured by SSL, Integrates with DevOps tools and uses an object based configuration or provision on users' monitoring code through the REST API. Icinga has a lightweight and extensible web interface to keep an eye on your environment and provides modules that extend the functionality of Icinga Web 2. Additionally, it offers a fully preconfigured monitoring stack or just add an external perspective.
Icinga Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

Icinga Pricing Advice

What users are saying about Icinga pricing:
"We're using the free version of Icinga."

Icinga Reviews

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CEO at Orbitron, s. r. o.
Real User
Useful for monitoring infrastructure devices like network devices, firewalls, and servers, but support isn't very responsive
Pros and Cons
  • "There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
  • "We have found some problems with Nagios, and support isn't very responsive."

What is our primary use case?

Icinga is used for monitoring infrastructure devices like network devices, firewalls, and lots of servers. Linux, Windows, and many services are running on them using plugins, which are being distributed together with Icinga. We have developed some software in-house, so we use that as well.

The solution is deployed on-premises. I'm using version 2.9.

There are about 40 people using this solution.

The installations we have done were pretty complete, but we're always looking for other opportunities to install Icinga in our customers' networks. We're actively promoting Icinga to our customers.

What is most valuable?

There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us.

Regarding the experience, we are pretty excited about Icinga. 

What needs improvement?

We have found some problems with Nagios, and support isn't very responsive. When they are responsive, they tell us that they don't know how to solve the problem. I understand that can happen when you're using an open source product and not paying for support, so you can't get an SLA.

For how long have I used the solution?

I have used Icinga for 18 months.

Buyer's Guide
Network Monitoring Software
January 2023
Find out what your peers are saying about Icinga, Zabbix, Nagios and others in Network Monitoring Software. Updated: January 2023.
670,331 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's rock stable. We haven't had any crashes.

I would rate the stability as 10 out of 10.

What do I think about the scalability of the solution?

The scalability was one of the advantages that we were really excited about. Using the satellite node is a big help. It's a well-thought-out feature. The scalability is one of the greatest advantages of Icinga.

I would rate the scalability as eight out of ten.

How are customer service and support?

Technical support is welcoming, and they are trying to help, but it's apparent that there aren't many resources available. There aren't enough people to solve problems, which is understandable. Perhaps if we paid for premium support, the situation might be better. Right now, we aren't thinking about buying any support. We feel that we are technically savvy enough to use the product with our own support people.

Which solution did I use previously and why did I switch?

We previously used Nagios. Icinga has many advantages in comparison.

We switched because Nagios is pretty old and the user interface is substandard from today's point of view. The most important reason was that you have to configure Nagios using text configuration files, which our customers aren't able to do.

With Icinga Director, this task is much easier. The configuration is easier with Icinga, once you get the hang of it. The learning curve is pretty steep, but it's much better than Nagios.

How was the initial setup?

Initial setup was overwhelming. It was complex, and the learning curve was steep. During the first couple of weeks, it was hard to configure the basics. After following some instructions, you end up with an empty solution. It's basically a lot of software that's doing nothing. For us, it was pretty difficult, despite that we've already had a lot of experience with other monitoring solutions.

It took eight to ten weeks to set up everything correctly in the first installation. We migrated a pretty large installation, so we had to convert lots of configurations from Nagios to Icinga.

Before deployment, there was some analysis of the current situation because the old monitoring solution was pretty customized. We quickly learned that we would have to write some additional software, which we started doing around the time that we installed the solution. It was pretty straightforward.

Two people were involved in deployment.

For the first couple of months, we had to provide some support and maintenance to customers, but we taught them how to use the product effectively. In about six months, they were able to use the product on their own with minimal support from us.

Compared to other solutions, I would rate the setup as eight out of ten. 

What about the implementation team?

We were the integrator, so everything was done in-house.

What's my experience with pricing, setup cost, and licensing?

We're using the free version of Icinga.

What other advice do I have?

I would rate this solution as seven out of ten.

I would like to see documentation written in English. There are some books that are written in German, but I don't read German. I would advise people to be prepared to allocate a lot of time for research during the initial configuration. Once they've managed to configure everything, then the day-to-day operations are pretty easy. The initial installation and configuration are pretty complex and difficult.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Aynalem Yehualaw - PeerSpot reviewer
System Engineer at Jimma University
Real User
Top 20
Good monitoring, able to expand, and generally reliable
Pros and Cons
  • "We have found the solution to be stable."
  • "The installation and configuration are very complex."

What is our primary use case?

We primarily use the solution in order to monitor our systems, including the resources. 

We use it for monitoring our network devices and the systems for the server.

What is most valuable?

The monitoring has been good. 

It's a very interesting tool in general. 

We have found the solution to be stable. 

The solution can scale if necessary.

What needs improvement?

The installation and configuration are very complex.

I'd like the product to add notification features into the offering.

It would be ideal if they could work to simplify the product a bit.

For how long have I used the solution?

I've been using the solution for about two to three years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

While we can scale a bit, currently, our network is fixed. That said, in general, if we wanted to, we could scale the product. 

Currently, only the ICT guys or ICT admins use it. It is not used by the whole company.

We do have plans to increase usage in the future. 

How are customer service and support?

I've never worked with technical support. I've never had discussions with them and, therefore, cannot say if they are either helpful or responsive. 

Which solution did I use previously and why did I switch?

I also currently use Zabbix.

Zabbix is the newest version. That means it is currently in the development stage. For simplicity at this point, it looks like Zabbix is simpler. Also, Zabbix's dashboard is very easy to customize for resource management. For example, for CPU, memory, disk space for storage, and specs like that, you can customize everything.

Both solutions are free to use.

How was the initial setup?

The solution is difficult to set up and the configuration is also rather complex. It's not an easy process. We find the solution very tedious and difficult to troubleshoot.

What's my experience with pricing, setup cost, and licensing?

The solution is free to use. 

What other advice do I have?

We're not a partner. We are just a customer and end-user. 

We use the desktop version of the solution. 

Overall, it is a good product. I would rate it nine out of ten overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Buyer's Guide
Network Monitoring Software
January 2023
Find out what your peers are saying about Icinga, Zabbix, Nagios and others in Network Monitoring Software. Updated: January 2023.
670,331 professionals have used our research since 2012.
Vice President Cloud Operations at a computer software company with 1,001-5,000 employees
Real User
Huge spectrum of plugins enable the monitoring of different technologies but UI/UX could be improved
Pros and Cons
  • "The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
  • "In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

What is most valuable?

The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything. The huge spectrum of plugins enables users to monitor different technologies. That is Icinga's advantage. It is also open source.

What needs improvement?

The user experience – in terms of the usability of the application – could be improved. Another important thing is to work on a better tactical overview. 

Icinga should also be updated with the latest cloud capabilities. I don't know whether it does the monitoring of containers, but that would definitely be something important to hone in on. 

In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI.

For how long have I used the solution?

I have been using Icinga in multiple companies for at least seven years.

What do I think about the stability of the solution?

This is a stable product. We have seen no problems with stability. 

What do I think about the scalability of the solution?

I have never had any problems with Icinga, so I will assume that it is scalable. 

How are customer service and support?

I do not have any experience with Icinga's technical support. Our people have been able to use it without technical support so far. 

How was the initial setup?

The initial setup was easy. 

What's my experience with pricing, setup cost, and licensing?

We do not have any licensing costs. 

Which other solutions did I evaluate?

I do remember that we evaluated multiple products but I do not recall their names. 

What other advice do I have?

I would recommend this product. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Network Monitoring Software Report and find out what your peers are saying about Icinga, Zabbix, Nagios, and more!
Updated: January 2023
Buyer's Guide
Download our free Network Monitoring Software Report and find out what your peers are saying about Icinga, Zabbix, Nagios, and more!