Top 8 IT Service Management (ITSM)
ServiceNowJIRA Service ManagementFreshserviceIFS ApplicationsManageEngine ServiceDesk PlusBMC Helix ITSMAteraIT Care Center
Popular Comparisons Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do.
The solution's initial setup process is easy.
Popular Comparisons Provides excellent management features.
Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members.
Popular Comparisons There is a nice user interface.
We found the initial setup to be very simple.
Popular Comparisons IFS Applications is an all-in-one solution for finance, accounting, and production.
Feature-wise, I like the way it provides inventory details...It is a stable solution.
Popular Comparisons The product scales up effortlessly and you can easily add users.
There are a lot of great templates that you can take advantage of.
Popular Comparisons Helix is stable.
The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification.
Popular Comparisons The most valuable features of this solution are automatic batch matching and unattended support access.
Pricing is definitely my favorite part of it. It is also extremely easy to use.
Popular Comparisons It runs smoothly and all of the components are very easy to work with.
All of my staff is quite familiar with the usage and we customize based on our daily needs and based on different profiles. As a manager, I require diagnostics on a weekly or monthly basis. diagnostics. There needs to be some reporting for management and for my customers' management as well. So we created our own template. All of our different staff were required to do their own tagging or own tracking of cases. We create our own templates. I create my own template for my own weekly and monthly reporting to management. It's quite flexible in the sense that we're able to add our own customized views. We are able to easily export all this information into a proper reporting structure.
Buyer's Guide
IT Service Management (ITSM)
June 2023
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710,326 professionals have used our research since 2012.
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Advice From The Community
Read answers to top IT Service Management (ITSM) questions. 710,326 professionals have gotten help from our community of experts.
Yosra Gattoufi
User
Hi community,
Can you please recommend an ITSM tool that you've been using?
I am looking for a tool to be used for ticketing, IT asset management, IT asset administration, and IT asset inventory.
Please also let me know what you like in particular about the tool.
Thanks for the help! Read More »
John_King
Strategic Innovation Specialist at Elastic
Hello community members,
I work as a private consultant and I have the following question:
Is it better for organisations to slowly consolidate and demise tools in the process of optimisation, or, alternatively, should a standard be set and compliance used to enforce?
Thanks. Read More »
IT Service Management (ITSM) Articles
Abhirup Sarkar
Director, Middle East, East India & SAARC at DMX Technologies
Any modern business needs ITSM for business continuity and growth. It helps to build a competent and well-organized IT business unit that transcends traditional, reactive IT support functions. Streamlining design, creation, delivery and support helps IT teams become true service-oriented business... Read More »
Evgeny Belenky
PeerSpot (formerly IT Central Station)
Hi peers,
We're happy to share our new bi-weekly Community Spotlight with you. Here you'll find recent contributions by PeerSpot community members: questions, articles and trending discussions.
Trending
See what your peers are discussing at the moment!
What to choose: an endpoint antiviru... Read More »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Future of NOC transformation unifies IT teams
NOC transformation could lead to unified IT operations with cross-domain teams, but not all enterprises need radical change when smaller upgrades and modernization do the job.
In the technology world, it can be easy to throw around the word transf... Read More »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
IT Operations Management (ITOM) refers to the administration of technology and application requirements within an IT organization. Under the ITIL framework, ITOM’s objective is to monitor, control, and execute the routine tasks necessary to support an organization’s IT infrastructure.
In add... Read More »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Future of ITSM: Trends and Predictions
At the beginning of 2020, we made some predictions about the future of ITSM. Of course, there are some things that no one could have ever predicted this year – for example, there was no way to predict the global pandemic and the rapid-fire adoption of dig... Read More »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
1. Don’t Start with a List of the Available ITSM Tools
Some people might tell you to start with the latest Forrester Wave or Gartner Magic Quadrant as a long list (rather than a short list). These will help, eventually, but in my opinion, they shouldn’t be your first port of call. Instead, sta... Read More »
IT Service Management (ITSM) Topics
ITSM Tools Features
When choosing an ITSM tool, here are some features to look out for:
- Automation and machine learning: Automated incident management helps IT prevent issues before they impact end users. Machine learning identifies patterns in event data and detects anomalies to help discover the root cause of problems to prevent incident re-occurrence.
- Ticketing: An ITSM tool makes it easier to execute project management functions, such as tracking requests and assigning issues based on team members’ technical expertise.
- Ready IT service model: An ITSM tool integrated with ITIL (the Information Technology Infrastructure Library) allows organizations to easily implement ITSM using existing models of best practices.
- Management: An ITSM tool should allow users to easily monitor and control assets and physical devices to manage their configurations, licenses, and incidents throughout their lifecycle.
- Analytics and reporting: These allow users to create intuitive, real-time metrics and run analysis to help IT understand performance, identify areas for improvement, and help refine service strategy.
Buyer's Guide
IT Service Management (ITSM)
June 2023
Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in IT Service Management (ITSM). Updated: June 2023.
710,326 professionals have used our research since 2012.
