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IT Service Management (ITSM) solutions market share

As of April 2024, in the IT Service Management (ITSM) category, the market share of ServiceNow is 29.6% and it increased by 0.2% compared to the previous year. The market share of JIRA Service Management is 8.8% and it decreased by 16.2% compared to the previous year. The market share of BMC Helix ITSM is 16.1% and it increased by 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
April 2024
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Rupesh Jethwa - PeerSpot reviewer

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