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What is Social CRM?

Social CRM solutions mindshare

As of April 2025, in the Social CRM category, the mindshare of Sprout Social is 11.8%, down from 13.7% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 13.9%, up from 10.9% compared to the previous year. The mindshare of Sprinklr is 19.2%, down from 24.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM

Top Social CRM products

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Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: March 2025.
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842,767 professionals have used our research since 2012.

Social CRM experts

reviewer3329071 - PeerSpot reviewer
Kapil Rampal - PeerSpot reviewer
Karan-Singh - PeerSpot reviewer
Radhey Rajput - PeerSpot reviewer
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Ali Bin Tahir - PeerSpot reviewer
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Social CRM Q&As

Read answers to top Social CRM questions. 842,767 professionals have gotten help from our community of experts.

Social CRM FAQ

What are the different types of Social CRM?

How do Social CRM solutions work?

What are the benefits of Social CRM?