Improvements needed for Catchpoint include focusing solely on network monitoring instead of trying to cover the full stack of other computers like Datadog, New Relic, and Dynatrace. The old process of providing a base point for monitoring is not cost-effective compared to more affordable options like pin down.
Catchpoint should assess its strategy and improve brand marketing to make customers more aware of the latest version. The placement of backbone nodes in different locations is beneficial, yet there should be notifications through API to automatically switch nodes when they go down.
The new user interface is less user-friendly and lacks certain features like resizing resolutions. The script creation feature should be simplified and made less complicated.
Testing reliability in China and the Middle East is challenging, and better documentation and online indexing, including ratings of different ISPs, would be helpful.
The online recorder add-on to Chrome for recording transaction tests could be improved to fix bugs.
Detailed waterfalls and robust metrics should be accessible through client links.
Catchpoint lacks an automated page updating feature, requiring manual refreshes every five minutes. There is too much manual involvement in configuring test setups, and the cost increases with more data collection. Catchpoint should improve the ability to display downtime on a status page and provide an API for creating monitors to facilitate automation.