We performed a comparison between New Relic and eG Enterprise based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive features, including end-to-end monitoring, synthetic alerts, and code detection and resolution, making it preferred over eG Enterprise. eG Enterprise has an excellent algorithm, but could improve its management dashboards and monitoring capabilities for containerized services.
"We can manage the entire system across the network and troubleshoot the pain points."
"The algorithm is the most valuable aspect of the solution."
"eG Enterprise has a single pane of glass for observability and monitoring."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"User session details"
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"Enormous capability to monitor Citrix environments."
"It gives good insight into inside of what's going on with Exchange."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"The stability of New Relic APM is very good."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"They have baseline level alerting."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The product allows the developer to see the actual problems in the applications."
"The Wi-Fi side needs improvement."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"The integration must be improved."
"Dashboards are difficult to create, and not so useful."
"Needs to improve the networking monitor capabilities."
"would like to see improvements in the alarm display console."
"I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."
"The UI looks a little dated and could do with a refresh."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The price needs improvement."
"New Relic needs to improve is the user data schema."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"It is very difficult to award the service level cycles at an endpoint level."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
eG Enterprise is ranked 40th in Application Performance Monitoring (APM) and Observability with 21 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. eG Enterprise is rated 8.2, while New Relic is rated 8.6. The top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". eG Enterprise is most compared with Grafana, ControlUp, Zabbix, Dynatrace and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our New Relic vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.