NinjaOne Reviews

We use the solution as a remote monitoring and management tool, we use NijaOne for patch management, software deployment, and remotely deploying software to most of our devices. We use NinjaOne to patch, and run rollout patches, that's OS patching and also software patching. We also use NinjaOne for scripting in terms of managing resources on the device, for example, if we want to kill a process or we want to start a process, run an application, or install one. 

We initially deployed NinjaOne to monitor our devices. The solution really helped us during the COVID lockdown. At that point, all our users were forced to work from home, and as a result of that, it was difficult to have physical visibility of those devices compared to having devices that we were already managing in the office. NinjaOne helped us address our user complaints regarding the system as well as providing us the ability to push software updates directly from NinjaOne to the user's device. The solution was very effective during the COVID lockdown.

NinjaOne is a SaaS application. Most of the updates are done on the agent.

NinjaOne has a feature where we can create custom scripts that we can run on devices remotely. We use the feature for managing devices without having to be in front of those machines.

Device management is a valuable feature. The patch management requires some configurations that are out-of-the-box. We may not achieve what we want to achieve unless we modify and make some changes to the default configuration. In terms of out-of-the-box configuration, the solution works fine. NinjaOne is a device monitoring solution that allows us to see the status of the devices in terms of RAM usage, and CP usage, and we can get a few processes that work very well. The software deployments are scripted, which also works very well.

We usually give the developer feedback through our account manager and also the technical person that we reach out to once in a while and most of the time, they take the feedback and within a couple of months, they implement and roll out an audit. The one feature that I believe needs improvement is the software patching. NinjaOne still lacks the ability to patch third-party software that is not already added to its list of managed applications. For those applications, we have to deploy Chocolatey, which is another third-party application that we use to patch third-party software not listed on NinjaOne's portal.

The NinjaOne distribution server is highly dependent on an active directory. So for a cloud-only environment like ours, it's impossible to implement because we don't have a long-range server.

I have been using the solution for around three years.

NinjaOne is very stable. The agents are updated every three months. The agent is the instance that gets installed on the device that we are monitoring. Most times, the solution will update a piece or change the upgrade version of the agents. Some updates are done based on recommendations or feedback.

The solution is very scalable. We started with about 300 devices and right now, we scaled up to 700 and we're looking at going as high as 1000. The more we scale the solution the more cost-effective it becomes. We are also expanding into different regions across the world and we require NinjaOne to help manage all the devices because it is impossible to manage most of the devices we currently have in our organization without the solution.

The technical support is good but sometimes we are told that a feature is not available and that they are looking into having it deployed in the future.

Positive

Previously we used TeamViewer and AnyDesk but we switched to NinjaOne which allows the user to continue using their device while we troubleshoot any issues.

The initial setup is straightforward if we are using an in-house IT person. If a person is using the solution for the first time there are multiple modifications and policies required. The solution is user-friendly as long as we know exactly what our requirements are.

The implementation was completed in-house.

We have seen a return on investment with the solution. Before we deployed NinjaOne, if we wanted to connect to a device remotely, we would either use TeamViewer or AnyDesk and the user would not be able to use the device. If a user complained about the system being slow or having an issue with the device, we would tell the user to leave the device while we work on resolving the issue. With NinjaOne, the user does not need to stop working while we access the device. The user can continue to work while we roll out a script to fix the issue or kill the particular process causing the problem. The increased productivity of our users directly correlates to savings for the organization.

The higher we scale NinjaOne the more we can negotiate the cost per device.

NinjaOne allows for negotiable Pricing and can be highly discounted.

Bender Benedict:

Before choosing NinjaOne we evaluated Evancy, ManageEngine, and Casier. NinjaOne has proved to be very good, although, ManageEngine has a particular feature that NinjaOne currently lacks in terms of patching devices in locations where they have very poor connectivity. NinjaOne would require us to extend the patching period. For example, if we have three days' worth of patches to install, we have to extend it to a week for a device that has a weak signal. Whereas what we observed with Evancy was that you could actually have a distribution server within that bubble where the devices are. Those devices get patched via a closed device that's already patched so we don't have to wait for that device to download all the patches from the internet.

I give the solution an eight out of ten.

Bender Benedict:

Any new user should know that NinjaOne is cloud-hosted, meaning our PCs would require an internet connection to a LAN internet, unlike a server that is an on-prem solution where a device in this environment can receive updates, patches, or get connected to other RMM tools. There are internet costs per device associated with any cloud-hosted solution.

We use it for monitoring and alerting related to our client's network infrastructure. It is a SaaS solution. We have its latest version. It is mostly cloud-based in terms of the interface. The agents get updated automatically.

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts.

It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues. 

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously.

I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. 

They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

I have been using this solution for maybe two or three years. We purchased it at one point, left it for another RMM, and then came back to Ninja. In this last cycle, it has probably been two years.

We have had minor issues, but they were far less than what we had in the past with other RMM tools.

Its scalability is good. We've kind of cut back a little bit, but I don't see any problems with taking on over a thousand workstations if we have to within that system. Our clients are small businesses not exceeding 25 users.

Their tech support is excellent. They were smart on the phone. I would rate them a ten out of ten. They are good.

We were using Ninja when it first came out, but at that time, the actual alerts and events were not coming in a timely matter, and as a troubleshooting tool, the events and updates weren't as fast, but now, it looks like those issues have been resolved. So, it works brilliantly.

We were using Pulseway, which we recently dropped, and we are back to Ninja. We were using it to supplement Ninja, but overall Ninja is great. Ninja is all web-based as compared to Pulseway. I have also used SolarWinds and other products in addition to Pulseway, but Ninja holds tone. It has a very simple web interface.

Its pricing is great.

Within the MSP space, there are limited PSA tools that we're able to use to integrate with it. They do have an API, and I have a developer working on something to integrate with Integromat, which is an API connection tool. We're currently trying to build something out to connect to their API, which just started moving forward. Their API version 2 recently came out, and that was a little bit of a headache, but we're moving forward with that now. So, I can't really complain about it, but it has just kind of delayed our project.

I would definitely recommend this solution. I would rate NinjaRMM a ten out of ten.

I'm the admin for the solution, and I manage our clients. We have 18 to 25 clients inside Ninja and I use it to manage everything from scripting to maintenance tasks, remote sessions, and troubleshooting. 

The most important aspect of this tool is the security it provides our company. It is super secure.

I like NinjaOne because it's super user-friendly. Even though I'm not a tech person, I can understand easily this solution. I've tried some other products. I wouldn't say that I don't like them, it's just that it's hard for me to use them. What I like with NinjaOne are the tasks, because you can schedule scripts. I'm very much a fan of the scripts. You can schedule scripts inside tasks, so the solution does them when you want to run them. 

I want NinjaOne to improve the reports. Some of our clients are not tax people, and most of our clients don't understand what's in the reports, even if they read them many times. Ninja should consider how to make the reports more understandable.

Though it's an MSP, I'm looking for more complexity. There are times that their pre-built, built-in scripting doesn't run well. I want them to improve more on that side, because there are things that are sometimes hard to understand.

I've been using NinjaOne since I started working at my current company, since 2020.

The solution is super stable. 

We have around 200 devices. The solution is super scalable. 

I would rate the tech support as an eight out of ten because we can just run it in the background without disturbing the client. 

I tried to work with Barracuda, but it was quite challenging because the solution was so hard for me to understand. It's super technical.

When we deployed the solution, all that we did was dictate an organization inside NinjaOne, download a file, and then point out which organization the file should fall under. If it's for a client, we do that stuff and our client is the one who installs it. When we send over the MSI file, it's super easy to install. I'd say, for example, three to four clicks and you have the file. Some of our clients don't know how to navigate the solution, though, so we're willing to do it remotely for them. 

If I'm trying to deploy the solution for 20 users, that would only take about 10 to 15 minutes.

I think two people are more than enough for deployment.

Most of the maintenance is Windows cleanup and maintenance. All you need to do is schedule the maintenance for whenever you want to update or clean it up.

My advice is to get NinjaOne right now. If you want to be more well-managed, NinjaOne is the best solution for that. NinjaOne always brags that their product is user-friendly, and they're right. It's good for beginners and non-tech people.

I rate this solution as a nine out of ten.

I work for a managed service provider, so we use NinjaOne to manage our client's windows, workstations, and servers. It's a hybrid solution where the portals are in the cloud, but the clients are on-prem devices. People in various user support and server administration roles use the product. 

The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

It integrates with TeamViewer, but there are integration issues because it's a third-party product. I would like a native solution for that. There have been issues downstream that trickle their way into working with Ninja.

I have been using NinjaOne for around 18 months.

I give it a nine out of 10 for stability. They do a lot of upgrades and patching on it. That generally happens after hours, and sometimes we'll have some hiccups related to that. Overall, I would describe it as a reliable product.

NinjaOne is highly scalable. We have deployed it at a couple of relatively large clients. It's a cloud product, so the scalability is up to the vendor.

It's different for each customer, but we typically deploy the Ninja client through either a Microsoft group policy or Microsoft Intune. It takes an hour or two to set up the policy and to do testing. After that, it happens behind the scenes.

We have nobody dedicated to maintaining the solution. It's a cloud solution. Six of us use the product. We all administer it to some degree, whether customizing scripts, creating groups, or things like that. That might qualify as maintenance, but I would say it's easy to maintain.

I rate NinjaOne eight out of 10. I can't compare it to many products. With the exception of the reporting limitations, there isn't a whole lot I couldn't do with it. I can manage services and disk space. It can integrate custom scripts, so I've been able to do pretty much anything I've wanted to do with it except for reporting. My only complaint is that I wish I could get deeper insights into my environment through scheduled reports and things like that, but it's not possible. Everything else is wonderful.

New users probably shouldn't bite off too much during implementation. It could be implemented in baby steps. Implement it using an agile approach with little pieces at a time and to build up your configuration instead of trying to do everything all at once in one big step.

We are a monitoring service provider. We use it to manage our customers' environment.

It is a SaaS solution. So, we are using its latest version.

It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

The monitoring and management functions are the most valuable.

The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

If they had more security tools bonded in, that would be good. It would be good to integrate tools around data loss prevention or data privacy.

I have been using this solution for more than three months.

It is a stable solution.

It is scalable. It is being used by the help desk and our level-two engineers. There are about six people using it.

In terms of our plans to increase its usage, as we manage more customers, we're going to manage more endpoints. Invariably, it would end up being expanded at that point.

It is good. I've contacted them for a couple of cases, and they did resolve the issues satisfactorily.

We did use a previous solution. We were using ITarian, but we had some concerns because of some security notices that we saw in the market.

Its initial setup was easy. The deployment took a day or two. It was deployed using another remote monitoring and management solution, which made it easier. I would rate it a four out of five in terms of the setup.

It was implemented in-house. For its maintenance, there is only one person. It is not that demanding.

There isn't a return on investment yet, but it will be there over time.

It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. 

There are no additional costs other than the standard licensing fees.

Like any other IT management solution, I would advise giving yourself enough time, at least a month, to ensure that it fits into the environment and the use case for which you are planning to use it. That's because not all tools are ideal.

I would rate it an eight out of ten.

We use it for managing servers and workstations across multiple locations. We are using its latest version.

It has definitely made it much more efficient for us to function.

It just works as advertised and serves the purpose for which we got it.

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

I have been using this solution for about a year.

It is stable. We didn't have any issues.

It is scalable. It is cloud-based, and you can add as many nodes as you want. There are around 15 users, and they all help in supporting our systems.

I didn't really have to use tech support.

We never had a managed service provider.

Its initial setup is simple. You just log into the cloud and download the installer wherever you want it to be linked to.

We got a pretty good deal. It was fairly affordable.

If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice.

I would rate NinjaRMM an eight out of ten. It meets all the requirements for which we got it, and it serves all the purposes.

The primary use case for us is system updates.

The most valuable feature we have found currently is probably patch management. With patch management, it saves us fifteen to twenty hours a week.

I would like to see the ticketing system become more user-friendly in the area of customization and removal of any current boards. I would also like to see more scripts for PowerShell commands.

I have been using NinjaOne for almost a year now.

The stability is excellent.

The scalability is very good and I stopped using a competitive product because this has much more. We have more than one hundred and fifty devices being used on a daily basis.

They have very good documentation on their website.

The initial setup was very straightforward and simple.

The licensing is monthly. The pricing is reasonable and cheaper than ConnectWise. The cost is somewhere between three hundred sixty and three hundred ninety but this is device-specific depending on if it is a computer or server.

I would rate NinjaOne a nine on a scale of one to ten.

I primarily use NinjaOne for monitoring clients and backups.

NinjaOne's best feature is its monitoring.

NinjaOne's dashboard could be easier to use. Its backup feature could also be improved. In the next release, NinjaOne should include backups to other clouds than their own.

I'm just starting to use NinjaOne.

NinjaOne is stable.

NinjaOne's monitoring is scalable, but its backup isn't.

NinjaOne's technical support is not responsive - they do not respond to inquiries.

The initial setup was easy and took around ten to twenty minutes.

We used a vendor team.

NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam.

I'm also evaluating Acronis, Veeam, and MSP360.

I would give NinjaOne a rating of seven out of ten.