The most valuable features of NinjaOne are its automated remote management, user-friendliness, scheduling scripts, monitoring capabilities, patch management, policy management, custom script creation, and device management.
Users appreciate how NinjaOne helps them manage updates, carry out remote support, deploy antivirus software, and monitor the status of devices. The solution saves users time and is effective in managing various aspects of their systems.
The main issue with NinjaOne is the cost, leading some users to switch to other solutions.
Users would like to see more integrations with other PSAs and remote access systems.
The reports need improvement to make them more understandable for clients who are not familiar with tax terminology. Users also want more complexity in the MSP and better performance for pre-built scripting.
The dashboard and backup feature could be easier to use and more efficient. Users would like NinjaOne to include backups to other clouds. The ticketing system needs to be more user-friendly and customizable, with more scripts for PowerShell commands.
Remote connectivity sometimes has issues and users would like more security tools integrated, particularly for data loss prevention and privacy.
The reporting is considered lackluster and integration with third-party products like TeamViewer has some issues.
The software patching feature needs improvement, as it currently lacks the ability to patch third-party software not listed on NinjaOne's portal.