NinjaOne OverviewUNIXBusinessApplication

NinjaOne is the #1 ranked solution in top MSP Backup tools, #5 ranked solution in top Remote Monitoring and Management Software, #8 ranked solution in top Patch Management tools, #9 ranked solution in top IT Service Management (ITSM) tools, and #21 ranked solution in best Network Monitoring Tools. PeerSpot users give NinjaOne an average rating of 8.6 out of 10. NinjaOne is most commonly compared to Atera: NinjaOne vs Atera. NinjaOne is popular among the large enterprise segment, accounting for 39% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.
NinjaOne Buyer's Guide

Download the NinjaOne Buyer's Guide including reviews and more. Updated: January 2023

What is NinjaOne?

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.

The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 9,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

NinjaOne simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaOne is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.

NinjaOne Customers

Status Pros, Mitchell and Company

NinjaOne Video

NinjaOne Pricing Advice

What users are saying about NinjaOne pricing:
  • "We currently pay $1.20 per device on a monthly basis."
  • "Its pricing is great."
  • "It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
  • "We got a pretty good deal. It was fairly affordable."
  • "The pricing is reasonable and cheaper than ConnectWise."
  • "NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
  • NinjaOne Reviews

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    BENDER BENEDICT - PeerSpot reviewer
    L3 Technical Support Engineer at SV Gaming Limited
    Real User
    Top 5Leaderboard
    Easily implement, monitor, and manage remote users
    Pros and Cons
    • "NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
    • "The NinjaOne distribution server is highly dependent on an active directory."

    What is our primary use case?

    We use the solution as a remote monitoring and management tool, we use NijaOne for patch management, software deployment, and remotely deploying software to most of our devices. We use NinjaOne to patch, and run rollout patches, that's OS patching and also software patching. We also use NinjaOne for scripting in terms of managing resources on the device, for example, if we want to kill a process or we want to start a process, run an application, or install one. 

    How has it helped my organization?

    We initially deployed NinjaOne to monitor our devices. The solution really helped us during the COVID lockdown. At that point, all our users were forced to work from home, and as a result of that, it was difficult to have physical visibility of those devices compared to having devices that we were already managing in the office. NinjaOne helped us address our user complaints regarding the system as well as providing us the ability to push software updates directly from NinjaOne to the user's device. The solution was very effective during the COVID lockdown.

    What is most valuable?

    NinjaOne is a SaaS application. Most of the updates are done on the agent.

    NinjaOne has a feature where we can create custom scripts that we can run on devices remotely. We use the feature for managing devices without having to be in front of those machines.

    Device management is a valuable feature. The patch management requires some configurations that are out-of-the-box. We may not achieve what we want to achieve unless we modify and make some changes to the default configuration. In terms of out-of-the-box configuration, the solution works fine. NinjaOne is a device monitoring solution that allows us to see the status of the devices in terms of RAM usage, and CP usage, and we can get a few processes that work very well. The software deployments are scripted, which also works very well.

    What needs improvement?

    We usually give the developer feedback through our account manager and also the technical person that we reach out to once in a while and most of the time, they take the feedback and within a couple of months, they implement and roll out an audit. The one feature that I believe needs improvement is the software patching. NinjaOne still lacks the ability to patch third-party software that is not already added to its list of managed applications. For those applications, we have to deploy Chocolatey, which is another third-party application that we use to patch third-party software not listed on NinjaOne's portal.

    The NinjaOne distribution server is highly dependent on an active directory. So for a cloud-only environment like ours, it's impossible to implement because we don't have a long-range server.

    Buyer's Guide
    NinjaOne
    January 2023
    Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: January 2023.
    670,080 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using the solution for around three years.

    What do I think about the stability of the solution?

    NinjaOne is very stable. The agents are updated every three months. The agent is the instance that gets installed on the device that we are monitoring. Most times, the solution will update a piece or change the upgrade version of the agents. Some updates are done based on recommendations or feedback.

    What do I think about the scalability of the solution?

    The solution is very scalable. We started with about 300 devices and right now, we scaled up to 700 and we're looking at going as high as 1000. The more we scale the solution the more cost-effective it becomes. We are also expanding into different regions across the world and we require NinjaOne to help manage all the devices because it is impossible to manage most of the devices we currently have in our organization without the solution.

    How are customer service and support?

    The technical support is good but sometimes we are told that a feature is not available and that they are looking into having it deployed in the future.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously we used TeamViewer and AnyDesk but we switched to NinjaOne which allows the user to continue using their device while we troubleshoot any issues.

    How was the initial setup?

    The initial setup is straightforward if we are using an in-house IT person. If a person is using the solution for the first time there are multiple modifications and policies required. The solution is user-friendly as long as we know exactly what our requirements are.

    What about the implementation team?

    The implementation was completed in-house.

    What was our ROI?

    We have seen a return on investment with the solution. Before we deployed NinjaOne, if we wanted to connect to a device remotely, we would either use TeamViewer or AnyDesk and the user would not be able to use the device. If a user complained about the system being slow or having an issue with the device, we would tell the user to leave the device while we work on resolving the issue. With NinjaOne, the user does not need to stop working while we access the device. The user can continue to work while we roll out a script to fix the issue or kill the particular process causing the problem. The increased productivity of our users directly correlates to savings for the organization.

    What's my experience with pricing, setup cost, and licensing?

    The higher we scale NinjaOne the more we can negotiate the cost per device.

    NinjaOne allows for negotiable Pricing and can be highly discounted.

    Which other solutions did I evaluate?

    Bender Benedict:

    Before choosing NinjaOne we evaluated Evancy, ManageEngine, and Casier. NinjaOne has proved to be very good, although, ManageEngine has a particular feature that NinjaOne currently lacks in terms of patching devices in locations where they have very poor connectivity. NinjaOne would require us to extend the patching period. For example, if we have three days' worth of patches to install, we have to extend it to a week for a device that has a weak signal. Whereas what we observed with Evancy was that you could actually have a distribution server within that bubble where the devices are. Those devices get patched via a closed device that's already patched so we don't have to wait for that device to download all the patches from the internet.

    What other advice do I have?

    I give the solution an eight out of ten.

    Bender Benedict:

    Any new user should know that NinjaOne is cloud-hosted, meaning our PCs would require an internet connection to a LAN internet, unlike a server that is an on-prem solution where a device in this environment can receive updates, patches, or get connected to other RMM tools. There are internet costs per device associated with any cloud-hosted solution.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Owner at Quantiv Networks
    Real User
    Top 5Leaderboard
    Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app
    Pros and Cons
    • "We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
    • "I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

    What is our primary use case?

    We use it for monitoring and alerting related to our client's network infrastructure. It is a SaaS solution. We have its latest version. It is mostly cloud-based in terms of the interface. The agents get updated automatically.

    What is most valuable?

    We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts.

    It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues. 

    What needs improvement?

    I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously.

    I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. 

    They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

    For how long have I used the solution?

    I have been using this solution for maybe two or three years. We purchased it at one point, left it for another RMM, and then came back to Ninja. In this last cycle, it has probably been two years.

    What do I think about the stability of the solution?

    We have had minor issues, but they were far less than what we had in the past with other RMM tools.

    What do I think about the scalability of the solution?

    Its scalability is good. We've kind of cut back a little bit, but I don't see any problems with taking on over a thousand workstations if we have to within that system. Our clients are small businesses not exceeding 25 users.

    How are customer service and technical support?

    Their tech support is excellent. They were smart on the phone. I would rate them a ten out of ten. They are good.

    Which solution did I use previously and why did I switch?

    We were using Ninja when it first came out, but at that time, the actual alerts and events were not coming in a timely matter, and as a troubleshooting tool, the events and updates weren't as fast, but now, it looks like those issues have been resolved. So, it works brilliantly.

    We were using Pulseway, which we recently dropped, and we are back to Ninja. We were using it to supplement Ninja, but overall Ninja is great. Ninja is all web-based as compared to Pulseway. I have also used SolarWinds and other products in addition to Pulseway, but Ninja holds tone. It has a very simple web interface.

    What's my experience with pricing, setup cost, and licensing?

    Its pricing is great.

    What other advice do I have?

    Within the MSP space, there are limited PSA tools that we're able to use to integrate with it. They do have an API, and I have a developer working on something to integrate with Integromat, which is an API connection tool. We're currently trying to build something out to connect to their API, which just started moving forward. Their API version 2 recently came out, and that was a little bit of a headache, but we're moving forward with that now. So, I can't really complain about it, but it has just kind of delayed our project.

    I would definitely recommend this solution. I would rate NinjaRMM a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    NinjaOne
    January 2023
    Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: January 2023.
    670,080 professionals have used our research since 2012.
    Gabriel Lunay - PeerSpot reviewer
    Senior Google Workspace Specialist at Lingows
    Real User
    Top 20
    A very secure solution that is user-friendly and can be set up with just a few clicks
    Pros and Cons
    • "The most important aspect of this tool is the security it provides our company."
    • "I want NinjaOne to improve the reports."

    What is our primary use case?

    I'm the admin for the solution, and I manage our clients. We have 18 to 25 clients inside Ninja and I use it to manage everything from scripting to maintenance tasks, remote sessions, and troubleshooting. 

    How has it helped my organization?

    The most important aspect of this tool is the security it provides our company. It is super secure.

    What is most valuable?

    I like NinjaOne because it's super user-friendly. Even though I'm not a tech person, I can understand easily this solution. I've tried some other products. I wouldn't say that I don't like them, it's just that it's hard for me to use them. What I like with NinjaOne are the tasks, because you can schedule scripts. I'm very much a fan of the scripts. You can schedule scripts inside tasks, so the solution does them when you want to run them. 

    What needs improvement?

    I want NinjaOne to improve the reports. Some of our clients are not tax people, and most of our clients don't understand what's in the reports, even if they read them many times. Ninja should consider how to make the reports more understandable.

    Though it's an MSP, I'm looking for more complexity. There are times that their pre-built, built-in scripting doesn't run well. I want them to improve more on that side, because there are things that are sometimes hard to understand.

    For how long have I used the solution?

    I've been using NinjaOne since I started working at my current company, since 2020.

    What do I think about the stability of the solution?

    The solution is super stable. 

    What do I think about the scalability of the solution?

    We have around 200 devices. The solution is super scalable. 

    How are customer service and support?

    I would rate the tech support as an eight out of ten because we can just run it in the background without disturbing the client. 

    Which solution did I use previously and why did I switch?

    I tried to work with Barracuda, but it was quite challenging because the solution was so hard for me to understand. It's super technical.

    How was the initial setup?

    When we deployed the solution, all that we did was dictate an organization inside NinjaOne, download a file, and then point out which organization the file should fall under. If it's for a client, we do that stuff and our client is the one who installs it. When we send over the MSI file, it's super easy to install. I'd say, for example, three to four clicks and you have the file. Some of our clients don't know how to navigate the solution, though, so we're willing to do it remotely for them. 

    If I'm trying to deploy the solution for 20 users, that would only take about 10 to 15 minutes.

    I think two people are more than enough for deployment.

    Most of the maintenance is Windows cleanup and maintenance. All you need to do is schedule the maintenance for whenever you want to update or clean it up.

    What other advice do I have?

    My advice is to get NinjaOne right now. If you want to be more well-managed, NinjaOne is the best solution for that. NinjaOne always brags that their product is user-friendly, and they're right. It's good for beginners and non-tech people.

    I rate this solution as a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Joe Malinosky - PeerSpot reviewer
    Service delivery manager at a tech services company with 1-10 employees
    Real User
    Top 20
    It can integrate custom scripts, so can do pretty much anything I've wanted to do with it
    Pros and Cons
    • "The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
    • "The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

    What is our primary use case?

    I work for a managed service provider, so we use NinjaOne to manage our client's windows, workstations, and servers. It's a hybrid solution where the portals are in the cloud, but the clients are on-prem devices. People in various user support and server administration roles use the product. 

    What is most valuable?

    The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

    What needs improvement?

    The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

    It integrates with TeamViewer, but there are integration issues because it's a third-party product. I would like a native solution for that. There have been issues downstream that trickle their way into working with Ninja.

    For how long have I used the solution?

    I have been using NinjaOne for around 18 months.

    What do I think about the stability of the solution?

    I give it a nine out of 10 for stability. They do a lot of upgrades and patching on it. That generally happens after hours, and sometimes we'll have some hiccups related to that. Overall, I would describe it as a reliable product.

    What do I think about the scalability of the solution?

    NinjaOne is highly scalable. We have deployed it at a couple of relatively large clients. It's a cloud product, so the scalability is up to the vendor.

    How was the initial setup?

    It's different for each customer, but we typically deploy the Ninja client through either a Microsoft group policy or Microsoft Intune. It takes an hour or two to set up the policy and to do testing. After that, it happens behind the scenes.

    We have nobody dedicated to maintaining the solution. It's a cloud solution. Six of us use the product. We all administer it to some degree, whether customizing scripts, creating groups, or things like that. That might qualify as maintenance, but I would say it's easy to maintain.

    What other advice do I have?

    I rate NinjaOne eight out of 10. I can't compare it to many products. With the exception of the reporting limitations, there isn't a whole lot I couldn't do with it. I can manage services and disk space. It can integrate custom scripts, so I've been able to do pretty much anything I've wanted to do with it except for reporting. My only complaint is that I wish I could get deeper insights into my environment through scheduled reports and things like that, but it's not possible. Everything else is wonderful.

    New users probably shouldn't bite off too much during implementation. It could be implemented in baby steps. Implement it using an agile approach with little pieces at a time and to build up your configuration instead of trying to do everything all at once in one big step.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Mark Farquharson - PeerSpot reviewer
    Chief Executive Officer at Salus Technology Services Limited
    Real User
    Satisfactory support, good value for money, and helpful for visibility into the overall performance of our devices
    Pros and Cons
    • "It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
    • "The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

    What is our primary use case?

    We are a monitoring service provider. We use it to manage our customers' environment.

    It is a SaaS solution. So, we are using its latest version.

    How has it helped my organization?

    It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

    What is most valuable?

    The monitoring and management functions are the most valuable.

    What needs improvement?

    The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

    If they had more security tools bonded in, that would be good. It would be good to integrate tools around data loss prevention or data privacy.

    For how long have I used the solution?

    I have been using this solution for more than three months.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    It is scalable. It is being used by the help desk and our level-two engineers. There are about six people using it.

    In terms of our plans to increase its usage, as we manage more customers, we're going to manage more endpoints. Invariably, it would end up being expanded at that point.

    How are customer service and support?

    It is good. I've contacted them for a couple of cases, and they did resolve the issues satisfactorily.

    Which solution did I use previously and why did I switch?

    We did use a previous solution. We were using ITarian, but we had some concerns because of some security notices that we saw in the market.

    How was the initial setup?

    Its initial setup was easy. The deployment took a day or two. It was deployed using another remote monitoring and management solution, which made it easier. I would rate it a four out of five in terms of the setup.

    What about the implementation team?

    It was implemented in-house. For its maintenance, there is only one person. It is not that demanding.

    What was our ROI?

    There isn't a return on investment yet, but it will be there over time.

    What's my experience with pricing, setup cost, and licensing?

    It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. 

    There are no additional costs other than the standard licensing fees.

    What other advice do I have?

    Like any other IT management solution, I would advise giving yourself enough time, at least a month, to ensure that it fits into the environment and the use case for which you are planning to use it. That's because not all tools are ideal.

    I would rate it an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Administrator at BAPS Swaminarayan Sanstha
    Real User
    Top 10Leaderboard
    A simple and cost-effective remote management solution that serves the purpose
    Pros and Cons
    • "It just works as advertised and serves the purpose for which we got it."
    • "It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

    What is our primary use case?

    We use it for managing servers and workstations across multiple locations. We are using its latest version.

    How has it helped my organization?

    It has definitely made it much more efficient for us to function.

    What is most valuable?

    It just works as advertised and serves the purpose for which we got it.

    What needs improvement?

    It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

    For how long have I used the solution?

    I have been using this solution for about a year.

    What do I think about the stability of the solution?

    It is stable. We didn't have any issues.

    What do I think about the scalability of the solution?

    It is scalable. It is cloud-based, and you can add as many nodes as you want. There are around 15 users, and they all help in supporting our systems.

    How are customer service and technical support?

    I didn't really have to use tech support.

    Which solution did I use previously and why did I switch?

    We never had a managed service provider.

    How was the initial setup?

    Its initial setup is simple. You just log into the cloud and download the installer wherever you want it to be linked to.

    What's my experience with pricing, setup cost, and licensing?

    We got a pretty good deal. It was fairly affordable.

    What other advice do I have?

    If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice.

    I would rate NinjaRMM an eight out of ten. It meets all the requirements for which we got it, and it serves all the purposes.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Gian Fountain - PeerSpot reviewer
    IT Manager at a transportation company with 51-200 employees
    Real User
    Fantastic stability, moderately priced, and saves us a reasonable amount of time each week
    Pros and Cons
    • "The most valuable feature we have found currently is probably patch management."
    • "I would like to see more scripts for PowerShell commands."

    What is our primary use case?

    The primary use case for us is system updates.

    What is most valuable?

    The most valuable feature we have found currently is probably patch management. With patch management, it saves us fifteen to twenty hours a week.

    What needs improvement?

    I would like to see the ticketing system become more user-friendly in the area of customization and removal of any current boards. I would also like to see more scripts for PowerShell commands.

    For how long have I used the solution?

    I have been using NinjaOne for almost a year now.

    What do I think about the stability of the solution?

    The stability is excellent.

    What do I think about the scalability of the solution?

    The scalability is very good and I stopped using a competitive product because this has much more. We have more than one hundred and fifty devices being used on a daily basis.

    How are customer service and support?

    They have very good documentation on their website.

    How was the initial setup?

    The initial setup was very straightforward and simple.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is monthly. The pricing is reasonable and cheaper than ConnectWise. The cost is somewhere between three hundred sixty and three hundred ninety but this is device-specific depending on if it is a computer or server.

    What other advice do I have?

    I would rate NinjaOne a nine on a scale of one to ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Ramunas Tranavicius - PeerSpot reviewer
    IT Architect, IT Security Expert, Owner at Avilura - IT Experts Company
    Real User
    Top 20
    Great monitoring but dashboard and backup could be improved
    Pros and Cons
    • "NinjaOne's best feature is its monitoring."
    • "NinjaOne's dashboard could be easier to use."

    What is our primary use case?

    I primarily use NinjaOne for monitoring clients and backups.

    What is most valuable?

    NinjaOne's best feature is its monitoring.

    What needs improvement?

    NinjaOne's dashboard could be easier to use. Its backup feature could also be improved. In the next release, NinjaOne should include backups to other clouds than their own.

    For how long have I used the solution?

    I'm just starting to use NinjaOne.

    What do I think about the stability of the solution?

    NinjaOne is stable.

    What do I think about the scalability of the solution?

    NinjaOne's monitoring is scalable, but its backup isn't.

    How are customer service and support?

    NinjaOne's technical support is not responsive - they do not respond to inquiries.

    How was the initial setup?

    The initial setup was easy and took around ten to twenty minutes.

    What about the implementation team?

    We used a vendor team.

    What's my experience with pricing, setup cost, and licensing?

    NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam.

    Which other solutions did I evaluate?

    I'm also evaluating Acronis, Veeam, and MSP360.

    What other advice do I have?

    I would give NinjaOne a rating of seven out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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    Updated: January 2023
    Buyer's Guide
    Download our free NinjaOne Report and get advice and tips from experienced pros sharing their opinions.