PRTG Network Monitor Reviews

Users have provided various opinions on the pricing, setup cost, and licensing for PRTG Network Monitor. Some users find it cost-efficient and not very expensive, while others consider it to be very expensive. The full version is a little costly, and the free version is limited. 

The licensing is typically annual, and there may be negotiation around pricing. It is worth noting that PRTG Network Monitor offers a comprehensive bundle, taking responsibility for all components delivered, unlike some competitors that require separate databases and entities for NMS. 

The ROI from PRTG Network Monitor as it reduces manpower and the cost is good. It helps avoid downtime and has already shown ROI for some users. It is affordable for small offices and allows proactive support. It saves time and increases cost-efficiency, resulting in a positive return on investment.

The primary use case of PRTG Network Monitor is for infrastructure monitoring, including limited automation and SNMP monitoring. It is used to monitor the availability of devices, check ping requests, and operate and use devices in a data center. It is also used as part of a general support platform for clients to monitor network hardware and software. 

Other use cases include remotely checking if devices are online and various types of monitoring (temperature, traffic, and device connectivity, servers and network-level devices, et cetera). 

The most valuable features of PRTG Network Monitor are its reporting modules, graphs, SNMB utilization, bandwidth utilization for reports, mobility, ITOps Dashboard, network visualization, quick discovery of sensors, email notifications, and user-friendly dashboards. 

Users like the remote probe feature, ping testing, monitoring with net flow and SNMP protocols, ESXi feature, real-time monitoring, low price, monitoring probes, threshold notification, up and down status email notifications, flexibility, ease of implementation, user-friendliness, and intuitive interfaces.

Users have expressed the need for more automation capabilities and advanced configuration options. They also mentioned the importance of integrating the solution with Gmail and monitoring the bandwidth of different devices. Additionally, users would like to see improvements in device scanning, graphical graphs, and diagram creation. 

Scalability and automated provisioning of the infrastructure are also areas that need enhancement. Users have also requested reporting tools and mobile alert tools for easier problem diagnosis and response. More tie-up sensors are needed to provide detailed monitoring and stability issues should be addressed. 

The technical support service requires improvement, and the icons on the network diagram need to be more easily identifiable. SNMPv3 monitoring and agent-level configurations are suggested for better performance. 

Users have also mentioned the need for cross-platform compatibility, integration with other solutions, and prevention and detection features. 

PRTG Network Monitor is straightforward in terms of ease of implementation. It was described as easy and fast. Some users mentioned that it only took a few minutes or a couple of hours to deploy the solution. However, there were also mentions of the setup being complex, requiring understanding and correct configuration. The deployment time varied, ranging from a day to a month. 

PRTG Network Monitor is generally considered to be scalable and has received positive reviews regarding its scalability. The solution can handle a large number of devices. There are also some users who have expressed that the scalability could be improved, particularly in terms of automatically adding devices and monitoring. 

Some customers are very satisfied with the support, rating it highly and praising its ease of use and responsiveness. However, others expressed dissatisfaction with the technical support, mentioning slow response times and the absence of remote support. Some customers have never needed to use the support services and rely on rich online documentation instead. 

Users have consistently praised the stability of PRTG Network Monitor, rating it highly and describing it as a stable solution.  A few users have mentioned encountering occasional crashes in the past. Users have not reported any major issues with stability, and it is seen as reliable and dependable.