Top 8 Process Automation

Control-MCamunda PlatformPega BPMAppianBizagiIBM BPMWorkFusionActiveBatch Workload Automation
  1. leader badge
    The solution is innovative. Specifically for the overseas and time differences, you can feel the efficiency of Batch Impact Manager on jobs, batch processing, and impact management. It works the best on these kinds of issues. It saves us time and money, which is important. We save a lot using Control-M.
  2. leader badge
    One reason we selected Camunda or Cloud/DB is that it comes with the support of the BPMN notation, which helps to define processes in a standard manner. Another reason was that Camunda Cloud, as the name says, is designed for a new cloud era.
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  4. leader badge
    The case management is great. The most valuable features of Pega BPM are low code, no code, functionality, and easy development.
  5. leader badge
    What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables.
  6. I very much like the reusable rules and forms, and the way Bizagi controls the process flow. I also like the document generating system to generate PDFs and then .doc files with information gathered from a flow. At the end of a process, you can generate a document that can be printed.
  7. The solution is stable. Initially, the process architecture studio was very helpful and it was compliant with BPMN standards.
  8. report
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  9. OCR, document processing, is one of the main features of WorkFusion. It can analyze your documents very efficiently. The accuracy is close to 90 percent. It can analyze and extract data from any document to populate or update it in other sources, like Excel or Google Sheets.
  10. I found ActiveBatch Workload Automation to be a very good scheduling tool. What I like best about it is that it has very less downtime when managing many complex scheduling workflows, so I'm very impressed with ActiveBatch Workload Automation.

Advice From The Community

Read answers to top Process Automation questions. 670,331 professionals have gotten help from our community of experts.
Shibu Babuchandran - PeerSpot reviewer
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at ASPL INFO Services

Hi community,

Can you help me in sharing your views on what automation with RPA you need in IT operations/administration/technical tasks that would help our IT department to free up the IT team doing the routine jobs and concentrate more on the business growth?

Thank you.

Amol Gajbhiye - PeerSpot reviewer
Amol GajbhiyeHi @Shibu Babuchandran, IT operations/administration/technical tasks might… more »
9 Answers
Madison Sophia Bennett - PeerSpot reviewer
Madison Sophia Bennett
Automation specialist at Technetics Group

Hi professionals,

Some automation SW have desktop versions that are robust. 

However, I think they better manage to improve their versions in the cloud to speed up the processes of advanced integrations of all areas. 

What do you think? Is it necessary?

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHi @Madison Sophia Bennett,  This is a very good query and my response is… more »
5 Answers
reviewer1608147 - PeerSpot reviewer
CTO at Kaholo
Hi peers,  We're considering to offer developers free creation of automation pipelines.  The idea is to get workflow requirements from a customer and build the workflow according to these requirements so what is left for them is to integrate them into their own resources and to execute. Do you...
Read More »
Rick Murray - PeerSpot reviewer
Rick MurrayI can see where it would be beneficial for some, but if they have the automation… more »
3 Answers
Christoffer  Råsten - PeerSpot reviewer
Christoffer Råsten
Head Of Architecture at a insurance company with 501-1,000 employees

I am a member of the core team at an insurance company that handles architectural concerns.

We are currently evaluating workflow automation platforms that have microservices. From your experience which is the best platform? 

Thanks! I appreciate the help. 

it_user1238793 - PeerSpot reviewer
it_user1238793Well, I only have experience of 3 products: IBM Blueworks Live, IBM Business… more »
13 Answers

Process Automation Articles

Shibu Babuchandran - PeerSpot reviewer
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at ASPL INFO Services
What is serverless computing? Serverless computing is a method of providing backend services on an as-used basis. A serverless provider allows users to write and deploy code without the hassle of worrying about the underlying infrastructure. A company that gets backend services from a serverle...
Read More »
Megha - PeerSpot reviewer
User at Signity Solutions
Making smarter decisions about your business processes is critical to ensure lower time-to-market and high ROI. Future fit technology executives know the importance of optimizing business operations efficiency and workflow processes to remain ahead in the competitive landscape. Whether your orga...
Read More »
Megha - PeerSpot reviewer
User at Signity Solutions
Intelligent automation is the need of the hour today for businesses across industries. Business leaders are rapidly implementing automation solutions in their existing processes or creating new automation opportunities. By doing so, they are accelerating their digital transformation to achieve op...
Read More »
Amar Yelane - PeerSpot reviewer
Amar Yelane
RPA Developer at DynPro Inc
Cost to Benefit is of utmost importance in any RPA program for any organization to figure out benefits gained.The 3 main levers that need to be considered are:1. Increase in the Cash flow - Once an investment is done, the organizations will focus more on the immediate ROI. Factors that should be ...
Read More »
Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHi @Amar Yelane, Thanks for the article and for giving insights on the… more »
1 Comment
Shibu Babuchandran - PeerSpot reviewer
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at ASPL INFO Services
The Urgency of AI Adoption In today’s competitive environment, hiring and retaining the best talent requires a heavy lift from HR teams. HR has to deliver great employee and candidate experiences across recruitment, training and operations functions with speed, accuracy and personalization. A...
Read More »
Shibu Babuchandran - PeerSpot reviewer
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at ASPL INFO Services
What Is AIOps? AIOps is the practice of applying analytics and machine learning to big data to automate and improve IT operations. These new learning systems can analyze massive amounts of network and machine data to find patterns not always identified by human operators. These patterns can bo...
Read More »
Jairo Willian Pereira - PeerSpot reviewer
Jairo Willian PereiraI always like this order a lot: "Consider People and Process" and only after… more »
Evgeny Belenky - PeerSpot reviewer
Evgeny BelenkyGreat article, @Shibu Babuchandran! Thank you for sharing your knowledge with… more »
Tjeerd Saijoen - PeerSpot reviewer
Tjeerd Saijoen
CEO at Rufusforyou
ICT is getting more and more complex: today I have several systems in Chicago, several more in Amsterdam and if you need to protect your environment you will need to check on-premises, the cloud at Amazon, and the cloud at Microsoft Azure.  Why is Performance related to security? For the foll...
Read More »
Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranVery good insights about correlation for security with performance.
Johann Delaunay - PeerSpot reviewer
Johann DelaunayInteresting positioning and way of thinking, thank you very much for the… more »
Shibu Babuchandran - PeerSpot reviewer
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at ASPL INFO Services
Future of NOC transformation unifies IT teams NOC transformation could lead to unified IT operations with cross-domain teams, but not all enterprises need radical change when smaller upgrades and modernization do the job. In the technology world, it can be easy to throw around the word transf...
Read More »

Process Automation Topics

What is an example of process automation?

An example of process automation is automated file transfers. File transfers can be incorporated into larger workflows that include tasks like encrypting and decrypting the files or entering the information they contain into an ERP system. Likewise, process automation can also be used to automate your database interaction processes without writing a line of code.

What are the two types of process automation?

The two types of process automation are:

  1. Business process automation (BPA)
  2. Robotic process automation (RPA)
What is the difference between BPA and RPA?

While BPA (business process automation) and RPA (robotic process automation) both automate business processes, they are different.

  • BPA is much broader in its applications and integrations. For example, it includes the use of machines to perform tasks, software, data and storage systems, and integration activities. In contrast, RPA focuses on front-end activities, and mimics human actions to automate functions through bots.
  • BPA often requires a large input from IT developers and engineers, while RPA relies on robots that can be trained or are self-trained.
  • BPA is used for tasks such as managing and gathering data files, connecting and integrating data sources and services, and automating repetitive manual tasks. RPA more commonly automates basic system tasks or IT functions like email replies, data extraction, etc., or any steps that a human would take, like copying and pasting data into a field.
What are process automation tools?

Process automation tools are tools that empower organizations to automate repetitive and manual tasks while reducing human error and streamlining business processes to improve efficiency and productivity.

What are some examples of common processes that a business would automate?

Typical examples of processes that an organization could automate are:

  • Invoicing
  • Sales orders
  • Accounting reconciliation
  • Data entry
  • System queries
  • Payroll
  • Employee or vendor onboarding
  • Staff terminations
How do I choose the best process automation tool?

Choosing the right automation tool for your organization does not have to be tricky. When doing your research, follow this strategy:

  • Make a process checklist: By analyzing and listing down the process requirements, you can get clarity on which processes are crucial and need to be automated. To create your checklist, consider tasks that are repetitive, time sensitive, require a number of employees and pieces, need auditing or compliance trails, are rule-based or standardized, have the potential for high return on investment, etc.
  • Set goals: Decide what your organizational goals are and how automation will help to achieve them. Also think about how success will be measured, such as fewer customer complaints, a drop in turnaround time, an increase in profitability, etc.
  • Evaluate process tools: Assess various tools in the market and verify the ones that meet all the requirements in your process checklist.
  • Alignment objectives: Check whether the evaluated tool aligns correctly with your process and business objectives, which will help you measure the success of process automation once it is implemented.
Process Automation Tools Features

Some of the most common features of process automation tools include:

  • Advanced analytics
  • No-code platform
  • Security
  • Simple bot creation interface
  • Source control
  • Hosting and deployment option
  • Rules-based exception handling
  • Debugging
  • Less script or scriptless automation
  • Seamless integration
  • Optical character recognition (OCR)
  • Actionable intelligence
Process Automation Tools Benefits

The benefits of process automation tools include:

  • Elimination of manual tasks: A manually maintained process can become error-prone over time and can get complex. Process automation tools help standardize the processes across various functionalities.
  • Better utilization of employees’ time: Process automation tools remove tedious and repetitive tasks from employees. By removing these tasks you can allocate employees' efforts and time to more valuable business priorities. In turn, employees will likely be more satisfied, increasing positive business outcomes.
  • Fewer errors: With process automation tools, there is much less capacity for error.
  • Transparency in management: Implementing process automation allows owners to truly see and understand their organization. Clearly defined systems allow for deeper insights into the business and provide a possibility for greater improvements in the future.
  • Cost optimization: Organizations can prevent revenue loss due to inefficient processes by switching business processes from manual to automated.
  • Increase compliance: Having process automation tools eliminates governance, risk, or compliance concerns because all processes automatically happen, there is no cutting of corners and there are no missed steps or forgotten steps in a process.
  • Enhanced productivity: When menial and tedious tasks are automated, your organization will gain more time and resources to concentrate on other revenue-generating processes.
  • Increased reliability: Process automation tools reduce the chances of errors occurring. This also means the potential backlogs and delays are reduced, making the outcome more reliable and authentic.
  • Improved scalability: By using process automation tools to automate processes, your organization can rest assured that its operations can scale up seamlessly.
Challenges of Process Automation

While process automation is hugely beneficial to organizations, it does have some challenges.

  • Pushback from employees: Because process automation tools replace many tasks often performed by humans, employees may be skeptical about it and resist its adoption.
  • Errors in implementation: One of the most important steps when creating a process automation is breaking down all the steps of a process. If steps are missed, the system will not work properly.
  • Trying to implement everything at the same time: Trying to overhaul a massive system all at once requires all employees to be trained at once and all software and hardware to be operational at the same time, which will not work.
  • No goal management: Once your process automation system is up and running, goals and key performance indicators can often get overlooked or may get completely ignored. Checking in on workflows and monitoring continued goal achievement becomes a task that may be forgotten.
Buyer's Guide
Process Automation
January 2023
Find out what your peers are saying about BMC, Camunda, Pega and others in Process Automation. Updated: January 2023.
670,331 professionals have used our research since 2012.