Dynatrace Reviews

Name: Dynatrace
Brand: Dynatrace
Rating: 4.4 (346 reviews)

Vendor: Dynatrace

4.4 out of 5

346 reviews
95% willing to recommend

6,214 followers

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What is Dynatrace?

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

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Dynatrace is the #1 ranked solution in top Mobile APM solutions, #2 ranked solution in APM tools, #2 ranked solution in top Container Monitoring solutions, #2 ranked solution in top AIOps solutions, and #5 ranked solution in Log Management Software. PeerSpot users give Dynatrace an average rating of 8.8 out of 10. Dynatrace is most commonly compared to Datadog: Dynatrace vs Datadog. Dynatrace is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 36% of all views.

Helped 849,686 peers since 2012

Featured Dynatrace reviews

Anand_Kumar

Enterprise Architect at DXC Technology

There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.

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Barry Pieper

Manager, Performance Engineering at Medica Health Plans

Around the way licensing works, I would like to put it everywhere in infrastructure-only mode and I want it to be reasonable to do that. From a technological standpoint, there is the OneAgent versus plugins they have. They called them security gateways when they first came out. They're the way that the OneAgents talk to local active gates, which communicate out to the Dynatrace cloud to store all the performance data. Instead of every agent going out to the cloud, there's just one spot and security likes that. But they've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it. Sometimes the plugins are designed for things where you put in an agent, Like an Oracle instance of Exadata, or an Oracle appliance. We can't put a OneAgent on that. It's not a standard Linux or Windows OS, so the ActiveGate solution is better there. Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother.

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reviewer1352679

IT Technical Architect at a insurance company with 5,001-10,000 employees

I find the value from the out-of-the-box features to be extremely valuable. However, there will be gaps and challenges as you go into a much broader set of infrastructure technologies to consume that necessary information. This will be a challenge for the company. The things that they need to focus on is the ease of integrating external data sources, which can then also contribute to the AI. There is a ton of value gotten out-of-the-box, but moving to the next steps will be an interesting journey. I know this is something they are focused on now. When bringing in other telemetry, whether it be network devices, databases, or other third-party products that all integrate into a larger ecosystem, there will also be a lot of successes, but there will also be some challenges on this journey. There is some complexity in the alarm processing logic within the product between the alert policies and problem notifications. Expand the user session query data to be inclusive and enable that for the application or other telemetry within the system. Currently, in order to analyze the data outside of dashboards, it requires exporting to other reporting systems. If you want to do higher level reporting, then this may make sense. However, there is a desire to be able to do some of that analysis within the product. There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this. Adoption lagged primarily due to: * The prioritization of monitoring as a functionality when teams do their work, as our teams are more focused on business functionality than nonfunctional requirements. * Getting familiar with the navigation of the product. With our implementation, we have a single node where people get access to all the data within the enterprise. They're able to see everything. It takes time working through the process and getting the correct set of tags and everything else in place to allow them to filter and limit data to what they need to see and can consume. It takes some time for them to understand the data, what's there, and how to consume it as we learn how to limit the data sets to what they really want to see.

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Dynatrace mindshare

Product category:

As of May 2025, the mindshare of Dynatrace in the Application Performance Monitoring (APM) and Observability category stands at 10.6%, down from 13.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on Dynatrace reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Apr 30, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 30, 2025	Download
Comparison	Dynatrace vs Datadog	Apr 30, 2025	Download
Comparison	Dynatrace vs Splunk AppDynamics	Apr 30, 2025	Download
Comparison	Dynatrace vs Azure Monitor	Apr 30, 2025	Download

Title	Rating	Mindshare	Recommending
Datadog	4.3	8.8%	97%	188 interviews Add to research
Zabbix	4.2	3.6%	95%	106 interviews Add to research

Valuable Features

Key features of Dynatrace include flexibility, dynamic reporting, real user traffic monitoring, swift installation, and seamless operation. Customizable dashboards offer rapid issue identification and resolution. PurePath technology stands out for tracing user transactions, aiding in performance tuning and root cause analysis. AI-driven problem detection and insights into customer experience enhance business efficiency. Comprehensive monitoring across infrastructure and applications provides essential visibility and automated alerts, minimizing downtime and fostering proactive management.

"Dynatrace offers exceptional features compared to other monitoring tools."
"Their support system is good. I would rate them at 9.5 out of ten."
"Dynatrace positively impacts my organization in various ways."

Room for Improvement

Dynatrace users frequently mention challenges with pricing, licensing models, and the complexity of its user interface, which can be difficult to navigate. Installation and configuration require significant investment in time and expertise. Users also find its features for network and infrastructure monitoring to be lacking and wish for better integration with third-party systems, more automated processes, and improved dashboard flexibility. Some see room for enhanced AI capabilities and expanded reporting options.

"Dynatrace stands out, but it is a bit complex to understand and implement on servers."
"They need to improve on claims about being an enterprise system."
"They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools."

ROI

Organizations report significant efficiency in issue resolution and cost savings due to Dynatrace's automation and tool consolidation. ROI is evident in reduced troubleshooting time, fewer outages, and enhanced application performance. Many companies experience faster time to resolution and reduced manual work, leading to more stable applications and increased focus on innovation. Some find it challenging to quantify but acknowledge Dynatrace's role in improving infrastructure and user experience, achieving substantial results despite high licensing costs.

Pricing

Enterprise users find Dynatrace's pricing to be on the higher end, with licensing complexities and costs based on server memory and volume of usage. Large organizations may benefit from its feature-rich offerings, which justify the expense, while smaller businesses or startups might find it less accessible. Evaluation often reveals value, with potential savings in broader IT consolidation. Despite its expense, many see the benefits outweigh the costs, provided proper budget planning and negotiation.

"Dynatrace is an expensive solution."
"The solution is not cheap."
"We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours."

Popular Use Cases

Organizations primarily use Dynatrace for monitoring application performance, diagnosing root causes, and enhancing user experiences. They leverage it for proactive system health checks, problem detection using real user monitoring, and infrastructure oversight. The tool provides valuable insights for cloud and hybrid environment management, aids in performance testing, and ensures reliable service delivery. It integrates seamlessly into multiple environments, offering real-time data to optimize system functionalities and improve business processes.

Service and Support

Dynatrace's customer service has been described as friendly, responsive, and locally available; however, improvement is needed due to past mergers. Technical support generally provides knowledgeable and prompt assistance, though experiences vary. Some users praise the chat feature for quick resolutions, while others report challenges with slower responses and problem solving. Despite occasional setbacks, many appreciate the dedicated and proactive approach, highlighting a strong commitment to resolving issues efficiently and effectively.

Deployment

Most found Dynatrace's initial setup straightforward and user-friendly. Some encountered complexity with specific environments or network issues. Technical proficiency and existing infrastructure impacted ease. While a learning curve was mentioned, experience facilitated smoother future implementations. Assistance with documentation or vendor support was noted as beneficial. Users appreciated automation and quick deployment, citing time savings compared to alternative tools. Challenges arose with AppMon configuration, but OneAgent was noted for simplifying the process.

Scalability

Dynatrace's scalability receives mixed feedback. Many users find it highly scalable, effortlessly managing numerous environments. However, some face challenges with scaling, particularly regarding data retention and server limitations. Users appreciate Dynatrace's capability to scale both on cloud and on-prem. Others note overhead costs associated with larger scales. Improvements are anticipated, especially with Managed or SaaS versions. Overall, many users are satisfied with its scalability, while a few foresee potential scaling issues.

Stability

Dynatrace exhibits strong stability, with many users highlighting its reliability and consistent operation. While earlier versions were less stable, improvements have addressed these issues. Some encountered minor problems, often related to internal factors or configuration errors, rather than the software itself. Most users report no significant downtime or disruptions, appreciating its ease of updates and strong support. Occasional agent or infrastructure-related issues occur but are typically resolved quickly.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Dynatrace Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

36%

Financial Services Firm

17%

Computer Software Company

Manufacturing Company

Government

Insurance Company

Healthcare Company

Retailer

Energy/Utilities Company

Comms Service Provider

University

Real Estate/Law Firm

Media Company

Construction Company

Hospitality Company

Transportation Company

Non Profit

Wholesaler/Distributor

Logistics Company

Outsourcing Company

Legal Firm

Compare Dynatrace with alternative products

Learn more about Dynatrace

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.
OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.
PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.
Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.
Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.
Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.
Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.
Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

Dynatrace customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Dynatrace Reviews

What is Dynatrace?

Featured Dynatrace reviews

Dynatrace mindshare

PeerResearch reports based on Dynatrace reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare Dynatrace with alternative products

Learn more about Dynatrace

Dynatrace customers

Related questions

Product Categories

Popular Comparisons