Dynatrace Reviews

Dynatrace's pricing and licensing costs are varied and dependent on factors such as industry, region, and customer needs. While some find the pricing to be moderate or fairly competitive, others consider it to be too expensive, especially for small companies. Licensing fees can be complicated or not transparent, and there are additional costs for on-prem deployments. However, many users believe that the solution's capabilities and features justify the price. Some recommend upfront three-year contracts for better pricing. The pricing structure is rated around 4 out of 5, with some considering it to be on the higher end compared to competitors.

Dynatrace has been successful in providing a high return on investment to its users. Customers have seen a significant decrease in downtime and automation has saved a lot of manual work. The consolidation of tools has also saved money for businesses. The ROI is especially high when used appropriately and applied to meaningful applications. However, it may be difficult to show these numbers to customers in some markets. Dynatrace has also helped DevOps focus on continuous delivery and shift quality issues to pre-production, leading to more uptime and faster time to market with new innovations/capabilities.

Dynatrace is used for a variety of purposes including infrastructure and application monitoring, mobile monitoring, server monitoring, identifying performance issues, root cause analysis, user monitoring, observability, and analyzing user experience. It can be used in both on-premises and cloud deployments and has AI capabilities. It is used to monitor applications, servers, infrastructure, and user behavior, and can identify bottlenecks and potential slowdowns. It is useful for tracking system health and dependencies, and for identifying errors and their root causes.

Dynatrace has a variety of valuable features, including dashboard panels for monitoring multiple applications, an AI engine for identifying root causes of alerts, good visibility, easy customization of dashboards, and the ability to analyze traffic and identify bottlenecks. Other useful features include automated setup, minimal manual intervention required, and the ability to deploy with just one agent. The solution is stable, easy to manage, and scale, and technical support is quick to respond. Dynatrace's functionality for tracking real users, assessing impact, and monitoring microservices are also impressive.

Some users would like to see more portables included with the screens in the next release. Reports are lacking and not user-friendly, so users have to rely on API to fetch and pull data. The solution is also expensive and not the best for small-scale companies. The tool is not easy to understand for new users and requires an expert to advise on monitoring and analyzing data. Integrating with third-party applications incurs additional costs, and network monitoring is not the company's key focus. The dashboard needs to be more graphic and customizable. The documentation needs improvement, especially for deep monitoring and complex investigations. There are also suggestions to improve security, network-centric capabilities, and support for cloud-based environments. The user interface for management functions needs to be more intuitive. The licensing part is complicated, and the price could be lower. Dynatrace could also be improved by having fully functional applications and infrastructure monitoring features. Some users suggest a more standard interface for metrics and more features that work with metrics like Grafana or New Relic. The solution could be more seamless, user-friendly, and offer more integration. The learning curve is also steep and requires time to explore the product fully.

According to various users, Dynatrace's initial setup ranges from being extremely easy to difficult depending on the complexity of the environment. However, most users find it straightforward and easy to deploy, with minimal maintenance required. The deployment process typically takes a few hours or days, depending on the setup, and can be handled by one or a few knowledgeable agents. Navigation within the platform can be long-winded, but the tool covers a lot of information. 

Dynatrace is a highly scalable solution, with most reviewers rating its scalability as an eight or higher out of ten. Some organizations have over 10,000 applications monitored by Dynatrace, and there are more than 100 users across their infrastructure or enterprise applications Dynatrace has phenomenal scalability capabilities and is good enough to handle the bulk load with no performance issues. While there is a cost involved, it is easy to scale if your use case requires it.

Dynatrace's customer service and support have received mixed reviews. Some customers have given it high ratings, citing fast response times, excellent service, and helpful technical support staff. Premium support customers report receiving the best service. However, others have criticized the response time, documentation, and the need for faster support. 

The majority of reviewers describe Dynatrace as a stable solution with good vendor support and frequent updates. Some even go as far as saying that it is rock solid, awesome, and impressive in terms of stability. However, there are a few reviewers who mention some stability issues, particularly with agent deployments and certain applications.