ManageEngine OpManager Reviews

ManageEngine OpManager provided almost immediate ROI with improved system uptime and efficient alert management, reducing the need for additional staff. Users express satisfaction with cost savings and the tool's performance. Some experienced reduced call volumes and cost per call by 20%, while others noted cost reductions over time. A few haven't seen ROI yet, but the reduction in staffing needs is commonly highlighted as a significant benefit among many.

Enterprise users find ManageEngine OpManager's pricing varies based on node numbers and additional customizations. Some rate it affordable, with discounts available for multi-year contracts and those using other ManageEngine products. Initial setup costs can be low, with yearly licensing based on devices and features monitored. Opinions on pricing are mixed, with some finding it competitive compared to alternatives like SolarWinds, while others see it as high, impacting long-term operational costs.

• "The product is not worth the money."
• "I rate the tool's pricing an eight out of ten."
• "The solution's pricing is very low compared to other products."

ManageEngine OpManager is primarily utilized for network and server monitoring. Companies use it for monitoring network devices, server utilization, connectivity, and performance metrics such as CPU, RAM, and memory. It assists in alerting, managing infrastructure, and application performance. Many enterprises rely on its capabilities for patch management, virtual machine management, and real-time monitoring. Users appreciate its dashboards, alerting systems, and ability to manage comprehensive IT environments with efficiency across multiple sites.

ManageEngine OpManager's customer service and support are generally viewed as responsive and helpful, with quick response times. Users report excellent service, especially for technical issues. However, some users note challenges, including delays, limited 24/7 support, and difficulties with first-level assistance. Support is praised for its attentiveness but occasionally critiqued for lacking depth in technical knowledge and for not resolving issues efficiently. While some users rate support highly, others see room for significant improvement.

ManageEngine OpManager's initial setup is reported as straightforward by most, with many finding it easy to deploy and configure. Simple installation allows for quick deployment within minutes to days. Some note that despite initial simplicity, configurations require detailed attention, especially in larger environments. Assistance from assigned teams is occasionally sought, while IT teams often handle most tasks independently. A small number mention complexity or the need for more comprehensive documentation and support during setup.

ManageEngine OpManager is deemed highly scalable, supporting thousands of devices and users. Users highlighted its ease of expansion within existing infrastructures, though license management occasionally presents challenges. Some reported seamless scaling with minimal issues, while others mentioned resource demands. Despite a few drawbacks in speed and potential licensing limitations, users appreciated its extensive functionality, allowing for vast network oversight across multiple locations, and see it as suitable for growing IT environments.

ManageEngine OpManager is often recognized for reliability. Many users report minimal downtime and express satisfaction with its performance. Some note it works well even during upgrades. While generally stable, occasional issues arise with large-scale enterprises, requiring restarts or support intervention. Some rate stability as high, ranging from eight to ten out of ten. However, others experience intermittent connectivity or resource-related problems, especially with numerous devices. Frequent positive user feedback highlights its general stability and effectiveness.