Amazon WorkMail vs Google Workspace comparison

Amazon Web Services (AWS) and Google are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.5, while Google is ranked #1 with an average rating of 8.4. Amazon Web Services (AWS) holds a 9.7% mindshare in EA, compared to Google’s 22.2% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of Google users who would recommend it.

Amazon WorkMail

Read 12 Amazon WorkMail reviews

3,090 Views
2,376 Comparison Views

84% willing to recommend

Google Workspace

Read 102 Google Workspace reviews

6,065 Views
5,500 Comparison Views

95% willing to recommend

Amazon WorkMail

Google Workspace

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 6, 2025

Google Workspace and Amazon WorkMail compete in the enterprise email and collaboration tools category. Google Workspace seems to have the upper hand due to its comprehensive collaboration features and broader integration capabilities.

Features: Google Workspace offers scalability, affordability, and integration with platforms, suitable for businesses familiar with Gmail. Its collaboration tools like Google Drive and Hangouts ensure dependable service, especially for mobile device integration and real-time document sharing. Amazon WorkMail provides a robust managed solution setup with impressive scalability and AWS service integration.

Room for Improvement: Google Workspace users report frequent logouts, integration issues with Outlook, and occasional service outages. Amazon WorkMail needs better scalability, technical support, and improved user interfaces, with limited regional service availability and challenging advanced features.

Ease of Deployment and Customer Service: Google Workspace is known for efficient public cloud deployment and versatile scaling options but suffers from limited direct customer support, relying on forums and tutorials. Amazon WorkMail offers flexible deployment across cloud models with quick response customer service, though advanced technical support is sometimes inadequate.

Pricing and ROI: Google Workspace's pricing is perceived as slightly high but offers comprehensive feature integration, noted for competitive pricing against Microsoft products with discounts for educational institutions. Amazon WorkMail is viewed as costly relative to its features, despite a startup-friendly free tier. The ROI for both is strong with productivity enhancements, though WorkMail's costs may overshadow these benefits.

To learn more, read our detailed Amazon WorkMail vs. Google Workspace Report (Updated: April 2025).

Buyer's Guide

Amazon WorkMail vs. Google Workspace

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

Google Workspace

Ranking in Email Applications

1st

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

102

Ranking in other categories

Wireless Email (2nd), Cloud Storage (6th), Content Collaboration Platforms (3rd)

Mindshare comparison

As of May 2025, in the Email Applications category, the mindshare of Amazon WorkMail is 9.7%, down from 10.3% compared to the previous year. The mindshare of Google Workspace is 22.2%, down from 24.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications

Featured Reviews

Michael Olayemi

Senior Software Engineer at Checkit

Provides free messages and helps to keep customers updated

The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email. I would only suggest that Amazon WorkMail relax the rules for using Amazon SES in production. When you create an account, it starts in Sandbox mode, which means you can't use it in production right away. You must go through a process, message Amazon, and request to move it to production. Since Amazon is a big company, I feel customers shouldn't need this permission to use the service in production.

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Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."

"We use the tool for transactional emails and marketing."

"It is very stable. I haven't faced any issues."

"The product is very user-friendly."

"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."

"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."

"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."

"The best feature is that Amazon SES provides verified email messages."

More Amazon WorkMail pros

"Google Chat is the most valuable feature of the solution."

"Convenient to share and collaborate documents."

"It's a secure solution that enables you to choose those you wish to share with."

"The most valuable feature is that it is simple to use."

"The Hangouts feature is the most valuable aspect of the solution for us."

"From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware."

"Google Meet is the most valuable function for me. It has enhanced collaboration in our team."

"The real-time editing feature is valuable."

More Google Workspace pros

Cons

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."

"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."

"Amazon WorkMail's user interface could be more intuitive and user-friendly."

"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."

"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."

"The only issue is the price, which is far too expensive."

"I would like to see detailed reports on email success and failure rates."

"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."

More Amazon WorkMail cons

"The solution could always be more secure, although that doesn't affect me so much."

"With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

"We would like to use something within Google Workspace for project management, but we didn't find it there."

"The meeting platform of Google Workspace has room for improvement."

"The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."

"In the next release, I would like to see more encryption of documents, mail, and things like that. There should be a better way to encrypt mail and documents that are pushed through this system. That would be some improvement or additional features that could be good to have."

"Scalability is not as good as we would like."

"G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."

More Google Workspace cons

Pricing and Cost Advice

"It's very cheap. The cheapest among all the services available."

"The solution should improve its price."

"WorkMail does require a license, it is, per user."

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."

"The price of Google Workspace is reasonable. I pay less than 100 a month."

"The pricing of Google Workspace, so far, has been reasonable."

"G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses."

"The pricing is reasonable."

"We receive value for the price that we pay."

"The solution is expensive."

"Licensing costs are on a yearly basis."

"Pricing is something concerning. We find the solution very expensive."

More Google Workspace pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

University

Comms Service Provider

Healthcare Company

Computer Software Company

14%

Educational Organization

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

Amazon WorkMail's user interface could be more intuitive and user-friendly. Integration with Gmail using both SMTP and POP3 would be beneficial.

See all answers

What advice do you have for others considering Amazon WorkMail?

Currently, I don't have any advice about using Amazon WorkMail. Since I only use AWS and am unfamiliar with its competitors, I can't recommend it.

See all answers

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

See all answers

What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

See all answers

Comparisons

Microsoft Exchange Online vs Amazon WorkMail

Compared 14% of the time

ProtonMail vs Amazon WorkMail

Compared 3% of the time

SendGrid vs Amazon WorkMail

Compared 2% of the time

ZeptoMail vs Amazon WorkMail

Compared 2% of the time

Mailgun vs Amazon WorkMail

Compared 1% of the time

More Amazon WorkMail Competitors

Microsoft Exchange Online vs Google Workspace

Compared 27% of the time

ProtonMail vs Google Workspace

Compared 10% of the time

Office 365 vs Google Workspace

Compared 5% of the time

Amazon WorkDocs vs Google Workspace

Compared 3% of the time

Zoho Mail vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

Product Reports

Buyer's Guide

Amazon WorkMail

May 2025

Download Amazon WorkMail product report

Buyer's Guide

Google Workspace

May 2025

Download Google Workspace product report

Also Known As

Amazon SES

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

Buyer's Guide

Amazon WorkMail vs. Google Workspace

April 2025

Free Report: Amazon WorkMail vs. Google Workspace

Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: April 2025.

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