Amazon WorkMail vs Google Workspace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 6, 2024
 

Categories and Ranking

Amazon WorkMail
Ranking in Email Applications
5th
Average Rating
8.6
Number of Reviews
9
Ranking in other categories
Cloud Email (3rd)
Google Workspace
Ranking in Email Applications
1st
Average Rating
8.2
Number of Reviews
95
Ranking in other categories
Wireless Email (2nd), Cloud Storage (8th), Content Collaboration Platforms (4th)
 

Mindshare comparison

As of June 2024, in the Email Applications category, the mindshare of Amazon WorkMail is 6.8%, down from 9.0% compared to the previous year. The mindshare of Google Workspace is 21.3%, down from 22.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications
Unique Categories:
Cloud Email
2.4%
Wireless Email
8.3%
Cloud Storage
5.0%
 

Featured Reviews

Rastu Singh - PeerSpot reviewer
Jan 6, 2023
Reliable with good deliverability and the ability to expand
We'd like to see the following improvements: * A/B testing. The ability to create and send multiple versions of an email to a small subset of an email list and then use data on which version performed better to inform future email campaigns would be helpful. * Email scheduling. We need the ability to schedule emails to be sent at a specific date and time in the future rather than being sent immediately. * Email personalization. We'd like the ability to insert personalized elements like a recipient's name or location into emails using data from an organization's systems. * Advanced analytics. It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools. * Advanced spam filtering. We need additional spam filtering options beyond the basic spam filtering already provided by SES, such as blocking specific types of content or customizing the spam filter's thresholds.
DN
Jan 5, 2023
A consolidated workspace that is easy to deploy, and scalable
We use the solution for email, chats, meetings, Google Docs, Google Sheets, and Google Meets Google Workspace has consolidated in one place our ability to send and receive emails, conduct meetings, and document our work. The most valuable feature of the solution is email. The meeting platform…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is very user-friendly."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"There is no need for me to set up security."
"We use the tool for transactional emails and marketing."
"Amazon SES is very easy to configure."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable."
"The best feature is that Amazon SES provides verified email messages."
"The solution is stable."
"It's easy to control the admin settings, like updating the SDS, NIK, etc. I"
"Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc."
"Ability to co-edit and collaborate on content."
"Extremely reliable, providing great collaboration features."
"The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot."
"The collaboration features are valuable."
"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."
 

Cons

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"I would like to see detailed reports on email success and failure rates."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"The only issue is the price, which is far too expensive."
"When we first set up an email on Amazon SES, they had to verify it, which was not fast enough."
"There is room for improvement in the scalability."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"The product should improve technical support."
"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."
"The solution could always be more secure, although that doesn't affect me so much."
"It takes a long time to import the data from G Suite into another platform."
"To a degree, the project management service could be improved."
"It would be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video."
"The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."
"If your storage requirements in day-to-day work are large, then it will incur an additional cost since free storage is limited."
"Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."
 

Pricing and Cost Advice

"The solution should improve its price."
"WorkMail does require a license, it is, per user."
"It's very cheap. The cheapest among all the services available."
"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."
"The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions."
"The pricing is comparable, it's pretty decent."
"I give the pricing an eight out of ten, with ten being the most affordable."
"I rate Google Workspace's pricing five to six out of ten. We do not pay any extra costs."
"Pricing is something concerning. We find the solution very expensive."
"The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is %150."
"We have purchased an annual subscription."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
10%
Comms Service Provider
8%
Media Company
7%
Computer Software Company
15%
Financial Services Firm
7%
Government
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What is your experience regarding pricing and costs for Amazon WorkMail?
WorkMail is very expensive. We have lost several clients because it is too expensive. WorkMail is a bit expensive per user. That is something they must correct. They provide excellent service, but ...
What needs improvement with Amazon WorkMail?
I would like to see detailed reports on email success and failure rates.
What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.
What is your experience regarding pricing and costs for Google Workspace?
The cost is distributed among the hospitals. We pay annually. We receive corporate discounts. The pricing is reasonable.
What needs improvement with Google Workspace?
The solution could improve in a variety of ways, including: 1. If you don't have internet access then only you can access the end-to-end functionalities of the tool otherwise only limited functiona...
 

Also Known As

Amazon SES
G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
Find out what your peers are saying about Amazon WorkMail vs. Google Workspace and other solutions. Updated: May 2024.
787,817 professionals have used our research since 2012.