Atera's most valuable features include PowerShell command capabilities, remote access via Splashtop, automated patch management, intuitive interface, and Shared Script Library. Its cross-platform compatibility, IT automation, and monitoring enhance efficiency. Users appreciate the seamless integration with third-party tools, remote troubleshooting, and robust automation for updates, alerts, and ticketing. The system's visual tools, user management, and real-time alerts improve client communication and issue resolution, while the interface’s simplicity and ease of use are highly favored.
- "It is reliable, and when it is working, it works without issues."
- "Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
- "The most valuable features of this solution are automatic batch matching and unattended support access."
Atera users express a desire for improved identity access management and better chat solutions without computer dependency. Integrating with various North American resellers is suggested for easier MSP use. They want more robust mobile features, enhanced device management including iOS and Chromebooks, and integration of network and cloud services. Customization for billing layouts, automation, and technician roles is demanded. There is also interest in more intuitive reporting, task systems for recurring tasks, and the addition of telephone support.
- "It should improve its processes."
- "Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."
- "I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
