Atera Reviews

Name: Atera
Brand: Atera
Rating: 4.7 (15 reviews)

Vendor: Atera

4.7 out of 5

15 reviews
93% willing to recommend

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What is Atera?

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

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Atera is the #6 ranked solution in top Remote Monitoring and Management Software, #7 ranked solution in top Agentic Automation solutions, #11 ranked solution in top Help Desk Software, #11 ranked solution in top IT Service Management (ITSM) solutions, #12 ranked solution in top Patch Management solutions, #17 ranked solution in top AIOps solutions, #35 ranked solution in best Network Monitoring Tools, and #37 ranked solution in Infrastructure Monitoring tools. PeerSpot users give Atera an average rating of 9.4 out of 10. Atera is most commonly compared to ServiceNow: Atera vs ServiceNow. Atera is popular among the small business segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 9% of all views.

Helped 890,124 peers since 2012

Featured Atera reviews

Avi Vaserman

Owner at Sytex Ltd.

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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James Clowes

IT Manager at Dynamic Bradview Roofing

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Annie Zuniga

Lead at Lit IT Support

There is definitely room for improvement with its automation capabilities. However, if you know how to write the script or create the workflows yourself, then it is excellent. The ticket automation kind of all runs together. With the ticket automation, there are not really very many options to customize it. Because of the way that the agents are set up, there isn't a lot of customization. For instance, if you want to customize your list of statuses when you're working on tickets and have third-party people that you have to deal with, you have dispatches. We're not allowed to add any of that. It has a set amount of things and no customization. When you're automating things, you have to work around that to try and figure it out because those options just aren't there.

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Atera mindshare

Product category:

As of April 2026, the mindshare of Atera in the Remote Monitoring and Management (RMM) category stands at 6.9%, down from 9.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
Atera	6.9%
Kaseya VSA	14.3%
NinjaOne	11.4%
Other	67.4%

Remote Monitoring and Management (RMM)

PeerResearch reports based on Atera reviews

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Apr 27, 2026	Download
Product	Reviews, tips, and advice from real users	Apr 27, 2026	Download
Comparison	Atera vs NinjaOne	Apr 27, 2026	Download
Comparison	Atera vs Kaseya VSA	Apr 27, 2026	Download
Comparison	Atera vs TeamViewer	Apr 27, 2026	Download

Valuable Features

Atera's most valuable features include PowerShell command capabilities, remote access via Splashtop, automated patch management, intuitive interface, and Shared Script Library. Its cross-platform compatibility, IT automation, and monitoring enhance efficiency. Users appreciate the seamless integration with third-party tools, remote troubleshooting, and robust automation for updates, alerts, and ticketing. The system's visual tools, user management, and real-time alerts improve client communication and issue resolution, while the interface’s simplicity and ease of use are highly favored.

"The most valuable features of this solution are automatic batch matching and unattended support access."
"Pricing is definitely my favorite part of it."
"All of the features of Atera are valuable because they allow the customers to achieve their goals; it is easy to use, has good collaboration, and has zero maintenance."

Room for Improvement

Atera users express a desire for improved identity access management and better chat solutions without computer dependency. Integrating with various North American resellers is suggested for easier MSP use. They want more robust mobile features, enhanced device management including iOS and Chromebooks, and integration of network and cloud services. Customization for billing layouts, automation, and technician roles is demanded. There is also interest in more intuitive reporting, task systems for recurring tasks, and the addition of telephone support.

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"Customization could be improved."
"The solution is scalable. However, in the past, we did have some issues."

ROI

Atera significantly reduces expenses by eliminating travel costs through remote configurations. It operates on a fixed pricing model, offering substantial monthly savings compared to other options. Clients are more satisfied, leading to increased investments. Automation features drastically cut hours spent on updates and server visits. Longer hardware lifespan adds substantial financial benefit. Atera eliminates the need for multiple software, consolidates functions into one platform, and delivers monthly ROI and efficiency improvements, saving money each month.

Pricing

Enterprise buyers evaluating Atera appreciate its predictable pricing model, with charges per technician rather than per device, allowing unlimited endpoints. This structure is beneficial for startups and small businesses, as it reduces overhead and scales easily. Typical costs range from $130 to $150 per month per user, with additional charges for integrations like antivirus or online backup. Atera offers a cost-effective solution compared to competitors, and its flexible approach avoids large upfront costs.

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."
"The price is reasonable for what we require."
"Pricing is my favorite part of it. It was per user, not per client."

Popular Use Cases

Users primarily utilize Atera for endpoint management, offering remote monitoring, control, and automation across different computer environments. It facilitates tasks like ticketing, patch management, and script automation. Managed service providers and internal IT departments employ Atera for IT support, system configuration, device monitoring, and user management. It integrates with various tools to streamline operations, allowing management of alerts, hardware issues, and remote support for numerous endpoints across industries such as healthcare and construction.

Service and Support

Atera's customer service and support are often praised for being responsive and helpful. Support can be reached through chat, email, or phone, quickly addressing issues with professionalism. Users appreciate the knowledgeable and understanding staff, timely responses, and robust documentation. Many have noted Atera's commitment to implementing user feedback and maintaining transparency. Despite occasional variations in service experience, users generally commend their ability to resolve queries effectively, typically within a short timeframe.

Deployment

Atera's initial setup is straightforward and quick. Many users appreciated the user-friendly interface and ease of use. Deployment is often completed in minutes, with automated processes like agent installation and monitoring. Users mentioned using email links and scripts for swift deployment, and some highlighted group policies for domain environments. The setup was likened to simple consumer apps and praised for its efficiency and minimal resource usage. Multiple users underscored its simplicity, rating it highly.

Scalability

Atera is highly versatile and supports API integration with various applications, allowing seamless management of numerous endpoints. Users rate its scalability highly, noting it efficiently handles from single-device clients to thousands of machines without noticeable issues. Plans offer scalable functionality with continued feature additions, though some desire improvements in areas like the ticketing system. Users find it adaptable for both small and large organizations, though a few past challenges were noted.

Stability

Atera demonstrates high stability, consistently running without any major disruptions. Users frequently praise its reliable performance, rating it highly in stability. While some report minor issues during maintenance, most find these infrequent and manageable. Regular updates contribute to its steady performance, and user experiences mostly lack downtime incidents. Some users have encountered rare minor problems, often resolved promptly, reinforcing Atera's reputation for reliability. Its dependable functionality meets the users' needs effectively.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Atera Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	11

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	187
Midsize Enterprise	82
Large Enterprise	104

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

Comms Service Provider

Construction Company

Performing Arts

Computer Software Company

Outsourcing Company

Real Estate/Law Firm

Security Firm

Retailer

Manufacturing Company

Healthcare Company

Financial Services Firm

Government

Wholesaler/Distributor

University

Non Profit

Legal Firm

Transportation Company

Hospitality Company

Pharma/Biotech Company

Marketing Services Firm

Media Company

Recreational Facilities/Services Company

Energy/Utilities Company

Insurance Company

Think Tank

Training & Coaching Company

Logistics Company

Leisure / Travel Company

Compare Atera with alternative products

Learn more about Atera

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Title	Rating	Mindshare	Recommending
ServiceNow	4.3	N/A	92%	228 interviews Add to research
New Relic	4.2	N/A	94%	173 interviews Add to research

Author info	Rating	Review Summary
Owner at Sytex Ltd.	5.0	I've used Atera since 2018 for automation, patch management, and ticketing. It's stable, easy to deploy, and improves efficiency. Support is great, though features evolve slowly. I’d like better task management, phone support, and lower AI integration costs.
IT Manager at Dynamic Bradview Roofing	5.0	As internal IT, Atera offers massive savings, automating patching, remote access, and scripting, reducing staff needs and extending hardware life. Its stability, ease of use, and responsive support are excellent, making it a highly effective and valuable solution.
Lead at Lit IT Support	5.0	I find Atera offers comprehensive IT management with excellent remote access, ticketing, and proactive monitoring, greatly improving my efficiency and saving significant costs. While automation customization could improve, its ease of use and stability are top-notch.
IT Managed Service Provider at Principal PC Consulting, LLC	4.5	Atera is vital for my MSP. It's user-friendly, offers robust RMM features saving significant time, and its per-technician pricing for unlimited devices is invaluable. My only wish is for more robust mobile support.
Owner at Sytex Ltd.	5.0	Atera is crucial for our operations, providing RMM, PSA, and a ticket system. It's reliable but needs process improvements. Though the previous version lacked features, my current plan meets all my requirements without issues.
Director of Development at Cage Data	4.5	Atera is vital for my MSP, improving efficiency via monitoring and automation, and saving significant costs like an extra employee. It's a stable, scalable, intuitive platform, though I desire expanded network/cloud device monitoring.
Chief Technology Officer at Jetty IT Solutions	4.5	I find Atera incredibly easy to use and cost-effective, ideal for scaling. It saves me hours daily through simplified remote management, client transparency, and tech analysis, significantly boosting productivity. I wish for more mobile device management options.
CTO at Apex ICT	4.5	I find Atera excellent for IT management, saving time with its automation, intuitive interface, and fixed pricing. It's stable, scalable, and easy to set up. My sole request is for a more customizable billing module layout.

Atera Reviews

What is Atera?

Featured Atera reviews

Atera mindshare

PeerResearch reports based on Atera reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare Atera with alternative products

Learn more about Atera

Atera customers

Related questions

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