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Atera Reviews

Vendor: Atera
4.7 out of 5
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What is Atera?

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

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Atera is the #5 ranked solution in top Remote Monitoring and Management Software, #8 ranked solution in top Agentic Automation solutions, #10 ranked solution in top IT Service Management (ITSM) solutions, #11 ranked solution in top Help Desk Software, #11 ranked solution in top Patch Management solutions, #19 ranked solution in top AIOps solutions, #38 ranked solution in Infrastructure Monitoring tools, and #39 ranked solution in best Network Monitoring Tools. PeerSpot users give Atera an average rating of 9.4 out of 10. Atera is most commonly compared to Datadog: Atera vs Datadog. Atera is popular among the small business segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 9% of all views.
Buyer's Guide
Atera
June 2026
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Helped 899,125 peers since 2012

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Atera mindshare

Product category:
Remote Monitoring and Management (RMM)
As of June 2026, the mindshare of Atera in the Remote Monitoring and Management (RMM) category stands at 6.9%, down from 8.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Atera6.9%
Kaseya VSA13.5%
NinjaOne10.4%
Other69.2%
Remote Monitoring and Management (RMM)

PeerResearch reports based on Atera reviews

TypeTitleDate
CategoryRemote Monitoring and Management (RMM)Jun 12, 2026Download
ProductReviews, tips, and advice from real usersJun 12, 2026Download
ComparisonAtera vs NinjaOneJun 12, 2026Download
ComparisonAtera vs Kaseya VSAJun 12, 2026Download
ComparisonAtera vs TeamViewerJun 12, 2026Download
Suggested products
TitleRatingMindshareRecommending
Datadog4.3N/A97%211 interviewsAdd to research
ServiceNow4.3N/A92%232 interviewsAdd to research
 
 
Key learnings from peers
Last updated May 31, 2026

Valuable Features

Atera excels in automation, remote access with Splashtop, and PowerShell command capabilities. Its intuitive interface, alert system, and patch management are highly valued. The flat pricing model and AI Copilot enhance efficiency and reduce resolution times. Monitoring and automation tools aid in proactive issue resolution and increased device management capacity. Cross-platform functionality and seamless integration make it versatile. Users appreciate the ticketing system and visual data representation for easy client management.
  • "Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat."
  • "Just because it is low cost doesn't mean it is low quality."
  • "The savings have been astronomical."

Room for Improvement

Atera users seek improvements in identity access management and remote access speed. Enhanced chat features that don't require a computer connection are desired. Mobility and iOS management need better support. Reports should offer more customization. Technicians need finer control over roles and recurring task capabilities. Integration with resellers and customizable billing layouts is called for. Network device and cloud service monitoring should expand. More automation options and mobile device management, including Chromebooks, are needed.
  • "Reporting is probably the main frustration."
  • "The one thing that could do with improvement is the reporting."
  • "It will be interesting if Atera can integrate all kinds of products."

ROI

Atera enhances customer satisfaction and significantly reduces costs. It acts like an additional employee at a fraction of typical expenses, automating server updates, preventing hardware replacements, and eliminating MSP fees. Users benefit from extended hardware lifespan, time savings, remote problem-solving capabilities, and consolidated monitoring functionalities. Atera provides a fixed, cost-effective pricing model per technician, replacing multiple software expenses, and generates substantial monthly savings.

Pricing

Enterprise buyers evaluating Atera find its pricing model attractive due to its predictable costs. Companies appreciate the per-technician pricing that allows unlimited device monitoring, eliminating the need to pay for unused endpoints. Although add-ons like antivirus and backup increase monthly fees, the initial setup is manageable even for startups with limited budgets. Users report significant cost savings compared to competitors like Kaseya and Pulseway, highlighting Atera's value as a scalable and efficient solution.
  • "In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."
  • "The price is reasonable for what we require."
  • "Pricing is my favorite part of it. It was per user, not per client."

Popular Use Cases

Atera is used by businesses for remote monitoring and management, automating IT tasks, and providing professional services automation. It facilitates IT management by offering features like patch management, automation scripting, and ticketing. Companies choose Atera for endpoint support and remote access across various industries. It integrates seamlessly with other tools and helps manage multiple sites from one platform, improving efficiency and reducing ticket resolution times.

Service and Support

Atera's technical support is often praised for responsiveness and professionalism. Many find issues resolved promptly, with some noting interactions within minutes. Though experiences vary based on circumstances, many users highlight the team's readiness to address requests. They appreciate the accessibility of live chat and email support. Atera's commitment to swift updates and improvements is valued, especially its rapid adaptation to industry changes like the enforced multi-factor authentication.

Deployment

Users find Atera setup straightforward and quick, often completed in minutes. They appreciate the easy navigation and user-friendly interface, which simplifies deployment and management tasks. Its cloud-based nature requires minimal resources, and the wizard streamlines setup, including agent installation. Automation enhances efficiency, allowing users to manage and configure endpoints effortlessly. The platform supports diverse deployment methods like email, MSI, or GPO. Users highlight its ease of use and functionality in deploying to multiple endpoints.

Scalability

Atera is praised for its scalability, effectively managing various endpoints and adapting to companies of different sizes. Many users find it versatile, allowing streamlined operations across regions and departments. Some note minor issues in past scalability or feature upgrades. Users express interest in future improvements, particularly in ticketing and new features. Maintenance staff requirements in organizations vary. Atera is deemed user-friendly, accommodating diverse IT skill levels, with potential for significant growth.

Stability

Users find Atera versatile and stable. Many have reported almost no downtime, attributing rare disruptions to external factors like Microsoft Azure outages or maintenance windows. Some have noticed stability improvements with frequent updates. Despite occasional bugs, issues are resolved quickly. Feedback suggests outstanding stability, and forum discussions note infrequent minor concerns. Overall experiences indicate no significant outages or problems, maintaining operational efficiency and reliability. Atera consistently meets user needs effectively.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Atera Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business11
By reviewers
By visitors reading reviews
Company SizeCount
Small Business202
Midsize Enterprise79
Large Enterprise99
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
9%
Comms Service Provider
9%
Construction Company
9%
Manufacturing Company
7%
Outsourcing Company
6%
Performing Arts
6%
Computer Software Company
6%
Security Firm
5%
Real Estate/Law Firm
5%
Retailer
4%
Healthcare Company
4%
Financial Services Firm
4%
Wholesaler/Distributor
3%
University
3%
Non Profit
2%
Legal Firm
2%
Transportation Company
2%
Government
2%
Hospitality Company
2%
Pharma/Biotech Company
1%
Media Company
1%
Marketing Services Firm
1%
Energy/Utilities Company
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%
Insurance Company
1%
Think Tank
1%
Training & Coaching Company
1%
Leisure / Travel Company
1%

Compare Atera with alternative products

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Learn more about Atera

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?
  • Automation: Streamlines processes with powerful automation capabilities.
  • Remote Access: Facilitates easy access to client machines for issue resolution.
  • Intuitive Interface: User-friendly design enhances efficiency.
  • Integration: Seamless TeamViewer and Splashtop integration.
  • Monitoring: Effective monitoring and alert systems preempt issues.
  • Ticketing System: Boosts productivity with efficient workflow management.
  • Patch Management: Ensures systems are always up-to-date.
  • Scripting: Powerful tools for automation and task execution.
What benefits and ROI should users consider?
  • Efficiency: Automation and scripting enhance task management.
  • Cost-effective: Combines robust features with competitive pricing.
  • Scalability: Cross-platform compatibility supports business growth.
  • Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 

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Product Categories

Product Categories
Remote Monitoring and Management (RMM)
Help Desk Software
Network Monitoring Software
IT Infrastructure Monitoring
IT Service Management (ITSM)
Patch Management
AIOps
Agentic Automation

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Atera Reviews Summary
Author infoRatingReview Summary
IT Manager at Telstra4.5I use Atera for RMM, valuing its per-tech pricing and AI Copilot, which cut my ticket resolution time by 30%. Reporting limitations and some slow remote access are frustrations, but it’s a strong cloud solution for managing many endpoints.
Owner at Sytex Ltd.5.0I've used Atera since 2018 for automation, patch management, and ticketing. It's stable, easy to deploy, and improves efficiency. Support is great, though features evolve slowly. I’d like better task management, phone support, and lower AI integration costs.
IT Manager at Dynamic Bradview Roofing5.0As internal IT, Atera offers massive savings, automating patching, remote access, and scripting, reducing staff needs and extending hardware life. Its stability, ease of use, and responsive support are excellent, making it a highly effective and valuable solution.
Lead at Lit IT Support5.0I find Atera offers comprehensive IT management with excellent remote access, ticketing, and proactive monitoring, greatly improving my efficiency and saving significant costs. While automation customization could improve, its ease of use and stability are top-notch.
IT Managed Service Provider at Principal PC Consulting, LLC4.5Atera is vital for my MSP. It's user-friendly, offers robust RMM features saving significant time, and its per-technician pricing for unlimited devices is invaluable. My only wish is for more robust mobile support.
Owner at Sytex Ltd.5.0Atera is crucial for our operations, providing RMM, PSA, and a ticket system. It's reliable but needs process improvements. Though the previous version lacked features, my current plan meets all my requirements without issues.
Network Security Engineer , CCIE Certified Engineer at FSD Innovative Technologies L.L.C5.0I primarily use Atera for remote monitoring and management, and its automation features streamline IT tasks. While valuable, improvements are needed in technician role control and asset management. It's particularly effective in industries like construction for managing multiple sites.
Director of Development at Cage Data4.5Atera is vital for my MSP, improving efficiency via monitoring and automation, and saving significant costs like an extra employee. It's a stable, scalable, intuitive platform, though I desire expanded network/cloud device monitoring.