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Cisco Umbrella vs Palo Alto Networks DNS Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Umbrella
Ranking in Domain Name System (DNS) Security
1st
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
122
Ranking in other categories
Secure Web Gateways (SWG) (1st), Internet Security (1st), Cloud Access Security Brokers (CASB) (2nd), Cisco Security Portfolio (2nd)
Palo Alto Networks DNS Secu...
Ranking in Domain Name System (DNS) Security
2nd
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Domain Name System (DNS) Security category, the mindshare of Cisco Umbrella is 23.3%, down from 25.2% compared to the previous year. The mindshare of Palo Alto Networks DNS Security is 9.4%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Domain Name System (DNS) Security Market Share Distribution
ProductMarket Share (%)
Cisco Umbrella23.3%
Palo Alto Networks DNS Security9.4%
Other67.3%
Domain Name System (DNS) Security
 

Featured Reviews

Emilio Montoya - PeerSpot reviewer
Ensures internet navigation safety and boosts productivity
The features of Cisco Umbrella I prefer most are DNS protection and traffic redirect. With Cisco Talos's threat intelligence, we reduce the impact of malware traffic in our network, and we currently see the behavior of equipment and choose the correct sites. Cisco Talos has helped us reduce the impact of malware traffic. We can see the behavior and choose the correct sites. We're currently testing secure access with Umbrella in order to secure access to core applications. It's a product that the user doesn't even know is there, even though it is protecting them. It's not hard on the equipment. And, for us, it centralizes everything, which improves productivity. With the Experience Insights feature of Cisco Secure Access, we've seen impacts on the management of user connectivity by allowing us to deliver safe connectivity. We are testing the Secure Access product with Cisco Umbrella to improve our connectivity with our users in order to secure access to the corporate applications. Cisco Umbrella is in the cloud, which is nice.
Partha Dash - PeerSpot reviewer
Protects against threats by quickly identifying insider risks and compromised devices
Palo Alto should explore agentless approaches to integrate DNS Security more easily and efficiently. The existing system sometimes presents challenges with backbone routing, impacting productivity. An agentless approach could be more lightweight and user-friendly. Additionally, there is a need for improvement in the pricing model for support and license renewals.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I haven't needed to reboot the servers for years due to their excellent stability."
"Umbrella, being one pane for managing, being all-encompassing, allows us to quickly go in, make a change, and it applies to either every location, if we want it to, or we can have policies in place that only apply to certain users or certain computers."
"I like the original functionality, which allows for providing secure DNS services."
"It provides centralized, device-agnostic management of the Internet experience."
"Cisco Umbrella scales incredibly with the growing needs of my organization."
"The insight into what our users are doing via Cisco Umbrella is valuable. Knowing that we're protecting our users as they leave our network is also valuable now because we've got more hybrid working."
"Improves security through DNS visibility, which can block malware, phishing, C&C, etc."
"Application performance has greatly improved and there are less operational issues. Productivity has been going up because we have less operational issues. Also, we have happy customers."
"The solution's most valuable features are data exfiltration and DNS tunneling."
"I think it's easy to manage Palo Alto Networks DNS Security compared to other firewalls, and the feature set is really good."
"The support team has good knowledge about the solution."
"We now have insight into our DNS requests and we can actively see how many thousands of malicious requests have gotten knocked down in the last day or week that we didn't have before. There's more insight for both security and more insight."
"I would rate the scalability a nine out of ten."
"So, in general, it's very stable because the process to deliver new features and new releases in not so long...I rate the scalability a nine out of ten."
"Palo Alto Networks DNS Security is a stable solution."
"The most valuable features of DNS Security include its ability to protect against command and control traffic, anonymizers, newly registered domains, and DNS tunneling."
 

Cons

"My biggest concern, and I'm sure everyone's biggest gripe with TAC, is just turnaround time. If you open a case in the evening, you might get an agent in another region, and then your ticket cycle only goes from 5:00 PM to 10:00 PM when you're out of work."
"They need to improve analytics so they report on more of the specifics of user activity."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"The product can be pretty expensive."
"The solution's technical support is not very good."
"I would like to see a graphical representation of the entire network."
"If a hardware platform were provided for Umbrella, that would definitely improve the market for it... Especially when we are addressing governmental customers, they hesitate to connect to the cloud. That is where we need a hardware platform so that the solution can be used on-premises as well."
"Network connectivity was a bit of a challenge at the beginning, but we were able to get the right help from Cisco."
"Sometimes, it blocks legitimate traffic for custom applications, requiring manual intervention."
"The solution can capture more market if made more cost-competitive than Infoblox or Cisco Umbrella."
"With Palo Alto Networks DNS Security, sometimes the DNS clients don't work well, and they get disconnected, making it an area where improvements are required."
"The pricing of the Palo Alto Networks DNS Security is very high."
"Every vendor that sells DNS or firewalls needs to be able to protect against DNS look-up attacks and DNS naming hacks. This is true of Palo Alto as well as others."
"Palo Alto should explore agentless approaches to integrate DNS Security more easily and efficiently."
"The solution’s scalability could be improved."
"I have found customer service to be quite problematic. The support is often outsourced, leading to delayed response times."
 

Pricing and Cost Advice

"​The pricing is fair."
"As an educational partner, we get better licensing structures. We are very happy with that. It has been very nice that Cisco has partnered with the educational sector to bring that."
"It needs a better price point."
"I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."
"Pricing depends on the automation requirements of the organization."
"Its value exceeds its pricing."
"The product is pricey compared to Cisco Firepower."
"We did a good negotiation, and at the moment, its price is fine."
"There is an annual license for the solution and I am satisfied with the pricing."
"It is not an expensive solution."
"The product is expensive compared to Fortinet."
"There aren't many vendors offering DNS security solutions, but generally, Palo Alto subscriptions tend to be more expensive than other security vendors."
"Palo Alto Networks DNS Security is an expensive product. I rate the product's pricing an eight on a scale of one to ten, where one is cheap, and ten points are expensive."
"The product is expensive. My company makes payments on a quarterly basis towards the solution's costs."
"The solution's pricing is equal to Cisco AMP or Cisco Umbrella."
"If one is very cheap and ten is very expensive, I rate the tool's price as two."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
9%
Financial Services Firm
8%
Healthcare Company
6%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise30
Large Enterprise51
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat intelli...
What do you like most about Cisco Umbrella?
Cisco Umbrella is easy to monitor, manage, and deploy.
What needs improvement with Palo Alto Networks DNS Security?
DNS Security protects us against threats, malware, and malicious domains or malicious navigation to the internet, which is where it can be improved the best. Palo Alto helps us with support, so I d...
What is your primary use case for Palo Alto Networks DNS Security?
I can describe my use cases for Palo Alto Networks DNS Security, which is used for protecting our network. I use this product, Palo Alto Networks DNS Security, with Palo Alto firewalls.
 

Also Known As

OpenDNS
No data available
 

Overview

 

Sample Customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Information Not Available
Find out what your peers are saying about Cisco Umbrella vs. Palo Alto Networks DNS Security and other solutions. Updated: September 2025.
873,665 professionals have used our research since 2012.