We compared Cisco Umbrella and Palo Alto Networks DNS across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Cisco Umbrella is highly regarded for its seamless integration with existing infrastructure, extensive range of security features, and ability to centrally manage security. Palo Alto Networks DNS Security is commended for its autofocus functionality, robust defense against emerging DNS threats, and proactive detection of cybercriminal activities.
Room for Improvement: Cisco Umbrella could enhance security by adding a transferring proxy feature and improving its Linux agent for Linux-based companies. Palo Alto Networks DNS Security has the potential to improve app detection and offer higher levels of security and scalability.
Ease of Deployment: Cisco Umbrella's setup is simple and can be completed in around 30 minutes. Palo Alto Networks DNS Security also has a straightforward setup, but it may be more complex than some solutions due to its unique security approach. The deployment time for Palo Alto Networks DNS Security varies depending on the individual requirements of each customer.
Service and Support: Customers have praised Cisco Umbrella's support, describing it as excellent and superior to the customer service of other vendors. Customers find Palo Alto Networks DNS Security's customer service team knowledgeable and helpful but note that there may be some challenges when seeking support outside regular working hours due to time zone differences.
Pricing: The cost of Cisco Umbrella differs based on the specific needs and approach of the customer, with flexible pricing and transparent charges. It is seen as both reasonable and competitive by some, but a few perceive it as costly. Palo Alto Networks DNS Security is affordable for educational establishments, although one user noted that it isn't the least expensive solution.
ROI: Cisco Umbrella has proven to be a valuable investment by addressing maintenance concerns, reducing expenses associated with hardware updates, and effectively thwarting threats. It offers enhanced visibility and aids in remediation efforts. Palo Alto Networks DNS Security has enhanced visibility and protection in previously deficient areas.
Comparison Results: Users appreciate Cisco Umbrella for its easy setup, extensive security features, and ability to centrally manage security. Palo Alto Networks DNS Security stands out for its autofocus capability, proactive identification of cybercriminal threats, and versatility as an antivirus and inspection tool. Cisco Umbrella could improve its Linux agent, while Palo Alto Networks DNS Security could enhance its app detection and provide a higher level of protection. Both products are considered to be reasonably priced, but some users find Cisco Umbrella to be costly. Both products earned high marks for customer service and support.
"Umbrella enables customers to be secure. We are happy with this and this is the most important benefit for customers."
"The core business of Cisco Umbrella is non-malware. That's all it does: block the malware on the gateway."
"The interface is well organized, so you can easily find everything. Even if you don't have much experience with Cisco, you can easily navigate the solution and find your way around. Everything has been done well, from the deployment to monitoring."
"It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers."
"It has excellent resilience in cybersecurity. Cybersecurity for my organization is very important because we are a banking organization. We need this security to protect the personal information of our clients. This is very important for our security."
"Some clients only want DNS security, while others want more of the advanced features that it has available."
"The Global Block List is one of the most valuable features because it's really easy to block domain names as well as URLs. Sometimes you don't want to block the whole site, you just want to block one URL. The Global Block and Allow Lists are the best features for us."
"I have found the malware protection feature valuable. It is helpful and deliverable and is able to protect my entire organization from getting compromised. It also prevents us from visiting any malicious sites which are not visible to the users."
"So, in general, it's very stable because the process to deliver new features and new releases in not so long...I rate the scalability a nine out of ten."
"The most valuable feature is DNS filtering."
"We now have insight into our DNS requests and we can actively see how many thousands of malicious requests have gotten knocked down in the last day or week that we didn't have before. There's more insight for both security and more insight."
"DNS sinkhole is a valuable feature."
"When comparing other cloud-based DNS security solutions to this one I have found the main beneficial feature in this solution to be we do not need to change our architecture."
"DNS security is required to filter out the DNS traffic, any DNS-based attacks, DNS DDoS attacks, and DNS amplification attacks."
"The product is easy to install."
"The support team has good knowledge about the solution."
"Although Cisco Umbrella has an excellent global network footprint, there is still room for improvement and growth in this area. Additionally, there are bandwidth limitations associated with the connectors that need to be addressed. To be a viable solution for larger offices, Cisco Umbrella must continue to expand and improve its capabilities in these areas."
"The only thing I can think of is that I'd like to see a little more flexibility in policy creation. The way that policy is currently structured is like a "first hit succeeds" kind of policy. It would be nice if it were more hierarchical."
"The solution is very expensive in Brazil."
"Something on our end that might make it better is alerting going to our ticketing system. It's not something that we have discussed, but that would be a proactive option for us to provide a learning experience for the staff."
"Cisco Umbrella is difficult to manage and needs to include a dashboard. It needs to improve pricing as well."
"If I want to see which users access a website, I need an Active Directory registered on Umbrella's cloud."
"There are some situations where we would like to block things for specific user groups. I know that Umbrella does that, but it's not that easy.... when you want a specific task for specific rules and policies for user groups, you have to go three levels down in the menu, and it's hard to find where you do that task."
"It would be better if there was a little bit of flexibility for organizations that don't have SD One in their environment. Because of the complexity of the environment, it's not easy to actually turn on the feature of the secure internet gateway for our users. We have not been able to explore that option yet."
"With Palo Alto Networks DNS Security, sometimes the DNS clients don't work well, and they get disconnected, making it an area where improvements are required."
"The scalability can be improved."
"The solution can capture more market if made more cost-competitive than Infoblox or Cisco Umbrella."
"The product should provide email protection."
"We would like to have cloud-based management."
"The installation is more complex because the solution has another approach to security."
"The solution’s scalability could be improved."
"Every vendor that sells DNS or firewalls needs to be able to protect against DNS look-up attacks and DNS naming hacks. This is true of Palo Alto as well as others."
More Palo Alto Networks DNS Security Pricing and Cost Advice →
Cisco Umbrella is ranked 1st in Domain Name System (DNS) Security with 55 reviews while Palo Alto Networks DNS Security is ranked 4th in Domain Name System (DNS) Security with 7 reviews. Cisco Umbrella is rated 8.8, while Palo Alto Networks DNS Security is rated 8.6. The top reviewer of Cisco Umbrella writes "We can see all of our locations in one place and only have to make changes once for all our locations". On the other hand, the top reviewer of Palo Alto Networks DNS Security writes "A stable tool to protect the command-and-control server that is easy to use". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Fortinet FortiGate SWG and Infoblox Advanced DNS Protection, whereas Palo Alto Networks DNS Security is most compared with Infoblox Advanced DNS Protection, Infoblox BloxOne Threat Defense, EfficientIP DNS Firewall, DNSFilter and Akamai Secure Internet Access Enterprise. See our Cisco Umbrella vs. Palo Alto Networks DNS Security report.
See our list of best Domain Name System (DNS) Security vendors.
We monitor all Domain Name System (DNS) Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.