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SolarWinds Server and Application Monitor OverviewUNIXBusinessApplication

SolarWinds Server and Application Monitor is #1 ranked solution in top Active Directory Management tools, #8 ranked solution in top Server Monitoring tools, and #12 ranked solution in APM tools. PeerSpot users give SolarWinds Server and Application Monitor an average rating of 7.4 out of 10. SolarWinds Server and Application Monitor is most commonly compared to Azure Monitor: SolarWinds Server and Application Monitor vs Azure Monitor. SolarWinds Server and Application Monitor is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
SolarWinds Server and Application Monitor Buyer's Guide

Download the SolarWinds Server and Application Monitor Buyer's Guide including reviews and more. Updated: July 2022

What is SolarWinds Server and Application Monitor?

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds Server and Application Monitor was previously known as SolarWinds SAM.

SolarWinds Server and Application Monitor Customers

Andr. L. Riis AS, NetSuite

SolarWinds Server and Application Monitor Video

SolarWinds Server and Application Monitor Pricing Advice

What users are saying about SolarWinds Server and Application Monitor pricing:
  • "Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."
  • "I think SolarWinds' pricing is very decent compared to other competitors in the market."
  • "We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."
  • "Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."
  • SolarWinds Server and Application Monitor Reviews

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    Subhajit Nag - PeerSpot reviewer
    Senior Process Associate at Tata Consultancy Services
    Real User
    Top 5Leaderboard
    The component and cable monitoring features are good, but the interface is slow
    Pros and Cons
    • "The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."
    • "It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle."

    What is our primary use case?

    We mainly use SolarWinds for reporting on server utilization. It gives alerts based on a defined threshold. For example, if utilization exceeds 80 or 90 percent, it gives us a critical warning. 

    What is most valuable?

    The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up. 

    What needs improvement?

    SolarWinds' interface is slow, and this is a global concern. Every SolarWinds user complains about the sluggishness. The response is slow. If you browse from one page to another, you have to wait. 

    Our company is a massive user with plenty of licenses, so the performance issues could be due to the load per license. Ten thousand components can be mapped under one license. So SolarWinds needs to take care of the speed problem. It cannot be this slow. That is a huge complaint. Otherwise, the tool is good.

    It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle.

    The upgrade time matters because you only install the solution once, but you'll need to upgrade the solution repeatedly over the life of the product. A complex installation isn't an issue, but I mind if the upgrade takes too long because it's already in production. 

    For how long have I used the solution?

    We've been using SolarWinds for about five years.

    Buyer's Guide
    SolarWinds Server and Application Monitor
    July 2022
    Learn what your peers think about SolarWinds Server and Application Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    620,987 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    SolarWinds is stable in the latest versions. 

    What do I think about the scalability of the solution?

    SolarWinds is scalable if we procure more licenses. The scalable engine concept allows us to add polling engines for the new clients, so it's scalable in that sense. We have 400 users. 

    Which solution did I use previously and why did I switch?

    We haven't used any other server monitoring solution extensively. Two years ago, we used Datadog briefly. I was asked to determine whether Datadog would be better for us because it was less expensive than other tools. We did a test run FOR six months period of knowledge. We mainly tested it, and I handed it over to another team after giving the tool the go-ahead.

    How was the initial setup?

    The initial deployment isn't a challenge. It takes two or three hours if you have multiple polling engines. However, upgrades can be problematic. Let's say we have 12 to 14 additional polling engines. It takes about a month because we have to do it one at a time on the weekend during non-business hours. This is a considerable limitation because a centralized upgrade doesn't work correctly in an offline environment.

    For security reasons, we don't have permission to upgrade all the engines at once online. The SolarWinds team is also clueless about helping us. Their documentation is inadequate. Upgrading SolarWinds is a time-consuming process, posing a significant problem for us. We have an eight-person team deploying and maintaining SolarWinds.

    What about the implementation team?

    SolarWinds' tech support is fantastic overall, but the level 1 support often misses the problem. They start by collecting the diagnostics. They are cooperative, but level one is usually lacking in knowledge. 

    What's my experience with pricing, setup cost, and licensing?

    We pay for licenses. It's less expensive than AppDynamics, which requires you to pay for each node.

    What other advice do I have?

    I rate SolarWinds Server and Application Monitor six out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    System Administrator/ Information Management Specialist / System Engineer at a tech services company with 11-50 employees
    Real User
    Top 20
    Provides in-depth monitoring of services and processes and has pretty good scalability and stability
    Pros and Cons
    • "Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
    • "Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."

    What is our primary use case?

    We are using it for the monitoring of servers and applications. Currently, we are using version 2020.2.5.

    What is most valuable?

    Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes.

    What needs improvement?

    Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports.

    I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on.

    For how long have I used the solution?

    It has been close to six years now.

    What do I think about the stability of the solution?

    It is really stable. We're making use of a polling engine. When the customer site is experiencing some slowness of the console or the server, they'll know that they have overutilized the resources. So, we'll try to give them recommendations on what to do to make it better.

    What do I think about the scalability of the solution?

    Its scalability is pretty good. There are a lot of users using SolarWinds. They are mostly financial institutions. We are trying to bring in more people to make use of the product. So, we try to do a comparison to what they have presently and how we can optimize for them.

    How was the initial setup?

    It was pretty much straightforward. Anybody who doesn't understand the basics of SQL can make use of the backend, but you need to have a little bit of experience with SQL before you can use the frontend for the reports.

    The deployment takes up to an hour. Normally, the installation part will take around 45 minutes to complete. When it comes to the configuration part, it takes time depending on the devices you want to onboard to SolarWinds.

    What about the implementation team?

    I am a consultant, so I did the deployment. Its deployment and maintenance can be done by one person.

    What's my experience with pricing, setup cost, and licensing?

    Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar.

    What other advice do I have?

    I would rate it a nine out of 10 so that they improve on the report.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    SolarWinds Server and Application Monitor
    July 2022
    Learn what your peers think about SolarWinds Server and Application Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    620,987 professionals have used our research since 2012.
    UmeshJoshi - PeerSpot reviewer
    Presales Specialist at Hexaware Technologies
    Real User
    Top 20
    Performs well and provides dynamic thresholds but complex to set up and missing code-level monitoring of applications
    Pros and Cons
    • "SolarWinds SAM has provided us with dynamic thresholds based on historical trends and requirements. The threshold gets configured automatically, so it's no longer necessary to configure it manually every time."
    • "SAM's software-defined network monitoring capability is also low and could be improved."

    What is our primary use case?

    I mainly use SolarWinds SAM for server and application monitoring, web URL monitoring, and performance and fault monitoring.

    How has it helped my organization?

    SolarWinds SAM has provided us with dynamic thresholds based on historical trends and requirements. The threshold gets configured automatically, so it's no longer necessary to configure it manually every time. Based on the historical data, and with the help of ML algorithms, the device is smart enough to find out when to add a CPU to the device and when to reallocate those resources again. For example, if the utilization always goes up on a particular day in the week, the system knows from historical data that this is happening, and it automatically increases the threshold or schedules the threshold accordingly.

    What needs improvement?

    SAM is missing code-level monitoring of applications and could be improved by adding detailed metrics in that area. SAM's software-defined network monitoring capability is also low and could be improved. In the future, I would like SolarWinds to add IoT functionalities.

    For how long have I used the solution?

    I've been using this solution for five years.

    What do I think about the stability of the solution?

    SolarWinds SAM is stable and performs well.

    What do I think about the scalability of the solution?

    SolarWinds SAM is easy to scale.

    How are customer service and support?

    SolarWinds' technical support is good, but they could improve their turnaround time and the ease of their escalation points.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used Zabbix, which is a freeware tool and therefore has limited functionalities compared to SolarWinds. It also does not have any vendor support or a proper channel to communicate to the vendor if something goes wrong.

    How was the initial setup?

    The initial setup was complex as it was all a manual process. It had to be built from scratch, then all the devices needed to be onboarded and monitored before the matrices had to be configured on those devices. The amount of time taken would depend on the size of the infrastructure, including the number of devices that need to be monitored and what matrices are involved. A minimum of two months would be required to get everything installed and running well.

    What about the implementation team?

    I used a vendor team.

    What's my experience with pricing, setup cost, and licensing?

    SolarWinds have marketized their pricing, so it depends on the number of devices you have. For example, there's a specific price for zero to 100 devices, then another price for 100 to 300. There are also differences in pricing depending on which modules you want to include. I think SolarWinds' pricing is very decent compared to other competitors in the market.

    What other advice do I have?

    SolarWinds SAM is suitable for small to medium enterprises but not for large ones. I'd advise those implementing it to ensure things are configured properly and keep only what you require on the dashboards. I would rate SolarWinds SAM as seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Dheeraj_Reddy - PeerSpot reviewer
    Infrastructure Architect at Cognizant
    Real User
    Top 20
    Effective performance monitoring, reliable, and straightforward initial setup
    Pros and Cons
    • "The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best."
    • "SolarWinds Server and Application Monitor could improve the server monitoring and the web application monitoring features are not good. Microsoft SCOM has better server monitoring."

    What is our primary use case?

    I use SolarWinds Server and Application Monitor for network device monitoring and server monitoring.

    What is most valuable?

    The most valuable feature of SolarWinds Server and Application Monitor is the network devices' performance monitor is the best. 

    What needs improvement?

    SolarWinds Server and Application Monitor could improve the server monitoring and the web application monitoring features are not good. Microsoft SCOM has better server monitoring.

    In a future release of SolarWinds Server and Application Monitor, they should add some additional features.

    For how long have I used the solution?

    I have been using SolarWinds Server and Application Monitor for six years.

    What do I think about the stability of the solution?

    SolarWinds Server and Application Monitor is a stable solution.

    What do I think about the scalability of the solution?

    The scalability of the SolarWinds Server and Application Monitor is good. However, if we consider the resources that are required to monitor the servers at times it can be too much.

    How are customer service and support?

    SolarWinds Server and Application Monitor could improve their customer service. The escalation procedure when raising a support case takes a very long time to respond. The engineer who is assigned to me for troubleshooting any issue does not give the required knowledge at the initial level. They will investigate for one to five days minimum. If they don't know the answer, they will escalate to the second-level support. This takes a lot of time. If an engineer or technical expert was in the first level of support he can troubleshoot the issue quickly.

    I rate the support from SolarWinds Server and Application Monitor a two out of five.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I have previously used Microsoft SCOM.

    How was the initial setup?

    The initial setup of SolarWinds Server and Application Monitor is straightforward. We only need to make a design based on the infrastructure and applications we have. Then once we design the setup, we can deploy it.

    What about the implementation team?

    We did the implementation ourselves. We need a lot of staff members for the maintenance of the SolarWinds Server and Application Monitor.

    What's my experience with pricing, setup cost, and licensing?

    We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements.

    I rate the cost of SolarWinds Server and Application Monitor a one out of five.

    What other advice do I have?

    I rate SolarWinds Server and Application Monitor an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Michael Ernest - PeerSpot reviewer
    Senior Officer at a international affairs institute with 201-500 employees
    Real User
    Top 20
    Stable with good alerts and a pretty straightforward setup
    Pros and Cons
    • "The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
    • "In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."

    What is our primary use case?

    The solution is used more or less for the servers for the network including monitoring the logs and all of those tasks.

    What is most valuable?

    The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent.

    The initial setup is pretty straightforward.

    What needs improvement?

    In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now.

    The pricing of the solution should be adjusted.

    For how long have I used the solution?

    We've been using the solution for two years now.

    What do I think about the stability of the solution?

    The solution has been working quite well. We haven't seen any problems so far. There aren't bugs or glitches. It doesn't crash or freeze. The product has good stability.

    What do I think about the scalability of the solution?

    We haven't seen any restrictions on scaling. If a company needs to scale with this solution, they can do so.

    How are customer service and technical support?

    We have yet to contact technical support. Most of the time the troubleshooting is done online, and therefore we haven't had the necessity to go through them yet. This is due to the fact that the department is not at that big of a scale yet, and therefore we've just set it up and started using it. We haven't found the need to contact technical support yet.

    How was the initial setup?

    The solution isn't complex to set up. It's pretty straightforward.

    The deployment takes about a week. It doesn't take too long.

    We have one person, more or less, that's handling the solution and can handle maintenance as required. 

    What's my experience with pricing, setup cost, and licensing?

    The cost should be a bit less. It's high right now, or higher than it should be.

    What other advice do I have?

    We're just a customer. We don't have a business relationship with the company.

    We're using the latest version of the solution.

    For small, small businesses, this solution will be good. However, if you want to go more complex, I would advise you to potentially explore other options.

    So far, I would rate the solution at an eight on a scale from one to ten. We are still exploring its capabilities. It's still pretty new to us. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Systems Architect at a tech services company with 501-1,000 employees
    Real User
    Good at monitoring system-specific things and very stable and scalable
    Pros and Cons
    • "It's good at monitoring system-specific things like ports, services."
    • "It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."

    What is most valuable?

    It's good at monitoring system-specific things like ports, services. 

    What needs improvement?

    It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. 

    In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that. 

    For how long have I used the solution?

    I have been using this solution for a few years. We installed it on a customer site when we first got the contract. We haven't done any upgrades.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    It is scalable. We have set up a lot of things, like 300 VMs and 10 to 15 different monitors. So, we are talking about a small number of monitors and a lot of VMs. It's kind of a big one.

    How are customer service and technical support?

    I am not sure. I'm not the person who tries to troubleshoot it. I don't think we needed much support. Only once there was a corruption in some kind of database, and a colleague of mine asked about how to solve it. Otherwise, we didn't need any technical support from them.

    What's my experience with pricing, setup cost, and licensing?

    Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation. 

    Which other solutions did I evaluate?

    A customer is trying to move some of the VMs to Azure. It is the latest trend, and people are moving from on-premises VMs to cloud-based VMs.

    Azure Monitor seems to be more powerful on the log analytics and the application level side, but it is less powerful on the systems side, for example, listening port or service.

    What other advice do I have?

    It's a decent solution for on-premises servers.

    I would rate SolarWinds Server and Application Monitor an eight out of ten. It needs application-level monitoring and performance output. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    ICT Network Infrastructure & Architect at a transportation company with 1-10 employees
    Real User
    Top 5Leaderboard
    Easy to set up but needs to improve stability, flexibility, and integration
    Pros and Cons
    • "The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."
    • "The stability, flexibility, and ease of use could be improved."

    What is most valuable?

    The initial setup was relatively easy.

    We didn't go into very much depth, as in application monitoring and services monitoring, but I believe it can do both.

    What needs improvement?

    The stability, flexibility, and ease of use could be improved. The performance, integration, and pricing could be better as well.

    For how long have I used the solution?

    We used it for about four years. It's a cloud solution.

    What do I think about the stability of the solution?

    The stability needs to be improved.

    How was the initial setup?

    The initial setup is relatively easy. Because it's a cloud solution, we didn't have to install anything. All we had to do was put on the devices we wanted to monitor.

    What's my experience with pricing, setup cost, and licensing?

    We had a yearly license, and the pricing could be improved.

    Which other solutions did I evaluate?

    We looked into Zabbix and decided to switch to it.

    What other advice do I have?

    I would not recommend SolarWinds Server and Application Monitor and would rate it at six on a scale from one to ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free SolarWinds Server and Application Monitor Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2022
    Buyer's Guide
    Download our free SolarWinds Server and Application Monitor Report and get advice and tips from experienced pros sharing their opinions.