Top 8 IT Asset Management
ServiceNowFreshserviceIFS ApplicationsBMC Helix DiscoveryLansweeperFlexNet ManagerBMC Remedy Asset ManagementQualys Asset Inventory
Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
The most valuable features of Freshservice are the notifications, customization, and flexibility.
What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration.
The most valuable feature is the distribution module.
The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.
The most valuable feature is the automated service mapping.
A valuable feature concerns the ability to integrate with different solutions.
Provides good reports from every asset.
Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all.
I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data.
It's a scalable product.
The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.
It gives a very good overview of the inventory assessment process, and it can be accessed across our company because it's a global tool.