Top 8 IT Asset Management
ServiceNowFreshserviceIFS ApplicationsBMC Helix DiscoveryLansweeperFlexNet ManagerManageEngine IT Asset ManagementSummitAI IT Management Suite
Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
Depending on the size of your organization, is pretty standard and useful.
We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property.
The most valuable feature is the distribution module.
The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.
I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.
The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.
Provides good reports from every asset.
Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all.
I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data.
The technical support is great.
The auto-discovery feature has helped us a lot.
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.