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Top 8 IT Asset Management

ServiceNowFreshserviceIFS ApplicationsBMC Helix DiscoveryLansweeperFlexNet ManagerBMC Remedy Asset ManagementQualys Asset Inventory
  1. leader badge
    Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
  2. The most valuable features of Freshservice are the notifications, customization, and flexibility.What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration.
  3. Buyer's Guide
    IT Asset Management
    July 2022
    Find out what your peers are saying about ServiceNow, Freshworks, IFS and others in IT Asset Management. Updated: July 2022.
    620,319 professionals have used our research since 2012.
  4. The most valuable feature is the distribution module.The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.
  5. The most valuable feature is the automated service mapping. A valuable feature concerns the ability to integrate with different solutions.
  6. Provides good reports from every asset.Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all.
  7. I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data.
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  9. It's a scalable product.The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.
  10. It gives a very good overview of the inventory assessment process, and it can be accessed across our company because it's a global tool.

Advice From The Community

Read answers to top IT Asset Management questions. 620,319 professionals have gotten help from our community of experts.
reviewer1740369 - PeerSpot reviewer
User at Jkumar infra
Aug 05 2022

Hello all,

An anti-virus (AV) works based on the file signature mechanism and an Endpoint Detection and Response (EDR) tool is behavior-based. 

Do we need to use both EDR and AV solutions or EDR-only to protect our IT assets?

 Thanks.

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHi @reviewer1740369​, When evaluating EDR vs. antivirus, it’s important to… more »
6 Answers

IT Asset Management Articles

Shibu Babuchandran - PeerSpot reviewer
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at ASPL INFO Services
Future of ITSM: Trends and Predictions At the beginning of 2020, we made some predictions about the future of ITSM. Of course, there are some things that no one could have ever predicted this year – for example, there was no way to predict the global pandemic and the rapid-fire adoption of dig...
Read More »
Tjeerd Saijoen - PeerSpot reviewer
Tjeerd Saijoen
CEO at Rufusforyou
Security and protecting your IT environment is the biggest challenge now.  How to prevent ransomware attacks? Part 1 described our approach to proactively protect your environment. The first step is to scan your environment from server to endpoint and check your complete environment on several ...
Read More »
Buyer's Guide
IT Asset Management
July 2022
Find out what your peers are saying about ServiceNow, Freshworks, IFS and others in IT Asset Management. Updated: July 2022.
620,319 professionals have used our research since 2012.