Top 8 IT Asset Management
ServiceNowFreshserviceIFS ApplicationsServiceNow DiscoveryDevice42BMC Helix DiscoverySpiceworksLansweeper
Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
The solution is very responsive with a 97% success rate in funneling customer tickets.
Freshservice's best feature is its user-friendliness.
IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations.
What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team.
The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy.
It has given us an understanding of each layer from a server application.
The most helpful feature in Device42 was the import feature, where you can seamlessly import your information into the configuration database manager.
Weekly reports to management really make our life simple.
The solution is definitely useful.
If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.
The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees.