Top 8 IT Asset Management

ServiceNowFreshserviceIFS ApplicationsServiceNow DiscoveryDevice42BMC Helix DiscoverySpiceworksLansweeper
  1. leader badge
    Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.
  2. The solution is very responsive with a 97% success rate in funneling customer tickets. Freshservice's best feature is its user-friendliness.
  3. Buyer's Guide
    IT Asset Management
    January 2023
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  4. IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations. What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team.
  5. The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy. It has given us an understanding of each layer from a server application.
  6. The most helpful feature in Device42 was the import feature, where you can seamlessly import your information into the configuration database manager.
  7. Weekly reports to management really make our life simple.The solution is definitely useful.
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  9. If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.
  10. The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees.

Advice From The Community

Read answers to top IT Asset Management questions. 672,785 professionals have gotten help from our community of experts.
reviewer1740369 - PeerSpot reviewer
User at Jkumar infra
Dec 15 2022
Hello all, An anti-virus (AV) works based on the file signature mechanism and an Endpoint Detection and Response (EDR) tool is behavior-based.  Do we need to use both EDR and AV solutions or EDR-only to protect our IT assets?  Thanks.
Read More »
Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHi @reviewer1740369​, When evaluating EDR vs. antivirus, it’s important to… more »
8 Answers

IT Asset Management Articles

Tjeerd Saijoen - PeerSpot reviewer
Tjeerd Saijoen
CEO at Rufusforyou
Dec 15 2022
Security and protecting your IT environment is the biggest challenge now.  How to prevent ransomware attacks? Part 1 described our approach to proactively protect your environment. The first step is to scan your environment from server to endpoint and check your complete environment on several ...
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Shibu Babuchandran - PeerSpot reviewer
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at ASPL INFO Services
Future of ITSM: Trends and Predictions At the beginning of 2020, we made some predictions about the future of ITSM. Of course, there are some things that no one could have ever predicted this year – for example, there was no way to predict the global pandemic and the rapid-fire adoption of dig...
Read More »
Buyer's Guide
IT Asset Management
January 2023
Find out what your peers are saying about ServiceNow, Freshworks, IFS and others in IT Asset Management. Updated: January 2023.
672,785 professionals have used our research since 2012.