We performed a comparison between Celonis and SAP Signavio Process Manager based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Based on the parameters we compared, SAP Signavio Process Manager came out slightly ahead of Celonis, as our reviewers found Celonis to be more complicated to deploy, lacking more features, and requiring improvement in their service and support.
"Celonis' best feature is a new one called Action Flow, an enhanced version of earlier automation features with lots of integration options with other systems so you can access third-party systems and automate some actions there too."
"The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool."
"We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization."
"The real-time replication was just implemented and is quite useful."
"The most valuable features are process mining, task mining, business analytics, and machine learning."
"From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors."
"With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard and so we can see the differences between the pricing over the previous years."
"It performs well for connecting multiple processes."
"Process management/Process governance is what we think Signavio is very good at."
"It's way of handling is really an advantage. It's quite easy to use, without too much training . That's the main point for me."
"The most valuable feature is probably the nature of it."
"It's easy and fast. It's very quick to work with process teams in terms of improving processes. You just have to send them a URL and to have a process in front of them. I don't use all of the possibilities we have in Signavio. This has made it easier for people to adopt, because when we scrambled the process team together and started a process of improvement, it improved their process. They are much more involved than they had been earlier, and they can also use Signavio to make smaller improvements in the process for themselves. There are many more interactions between the process teams and Signavio than in our previous solution, where you had to hire in a professional process modeler. It's been a great improvement."
"I love the collaboration function, especially the option to invite people who don't have any users on the licenses."
"The GUI is very easy to use, where you can sit together with your colleagues, discuss the process, and during these discussions you can build up the model."
"It is a very scalable solution."
"We could increase the transparency and speed for the new ERP introduction. The status and changes by the new system are now clear to everybody and it is a great tool to train the people."
"It could be less expensive."
"They need to provide readymade value stream mapping."
"The price is high for us."
"It would be helpful if they could categorize processes into tier levels."
"They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool."
"Celonis isn't particularly useful when you have many manual processes without systems or back-office."
"The support costs are very high."
"Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing."
"There is a need for more varied access packages. The access packages that I have used are not cheap enough. They also provide a complete set of tools that are not always used. Sometimes, you need more segregated things, e.g., Signavio includes functionality for a company that has not yet matured. Since there are no basic packages, the company must pay for a package that is not fully used. Typically, process management is started in a company of a certain maturity."
"I would like to have the option to select the color of items and subgroups in the glossary because right now it is fixed."
"I think the interface itself can improve a bit. I think the interface is still stuck about a decade in the past, if I may be so brutal about it. Some of the buttons are really small, so you can't even see them. I think it needs upgrading to the 21st century with apps and the way we use mobile phones."
"Part of the product that I think can improve is document control. That's currently not even possible. To work with documents we have something of a workaround using SharePoint."
"Signavio already offers a wonderful range of functions. If variant management and customer journeys are optimized, Signavio can definitely bask in the glory of BPM tools. We also see optimization potential in the management of licenses, e.g. no named users but rather floating licenses and integration into the company's active directory."
"I would like to see more integration with the process manager in terms of the workflow accelerator."
"I think the biggest selling point that Signavio talks about is its collaborative aspect. However, there's still a lot more improvement in terms of what they can do, how they receive comments, address comments, whether they actually provide feedback, etc. There is still a little bit more improvement to be made on those areas."
"We would like a better way to give users the correct permissions for processes, whether to view or design."
Celonis is ranked 1st in Process Mining with 44 reviews while SAP Signavio Process Manager is ranked 6th in Business Process Design with 57 reviews. Celonis is rated 8.4, while SAP Signavio Process Manager is rated 8.2. The top reviewer of Celonis writes "Great process mining, process discovery, and opportunity identification". On the other hand, the top reviewer of SAP Signavio Process Manager writes "Has many functionalities and is used to model processes to the former operating model". Celonis is most compared with UiPath Process Mining, SAP Signavio Process Intelligence, Software AG ARIS Process Mining, Minit and Scout Platform, whereas SAP Signavio Process Manager is most compared with ARIS BPA, Camunda, Visio, ADONIS and UiPath Process Mining.
We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
