IT Central Station is now PeerSpot: Here's why

Top 8 CRM Customer Engagement Centers

Microsoft Dynamics CRMPega CRMOracle Service CloudZendesk SupportZoho DeskFreshsalesSalesforce Service CloudServiceNow Customer Service Management
  1. leader badge
    The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365.Microsoft Dynamics CRM is user-friendly.
  2. It also reduces the duration per call, and it ensures a first time resolution of the issue.
  3. Buyer's Guide
    CRM Customer Engagement Centers
    July 2022
    Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: July 2022.
    622,949 professionals have used our research since 2012.
  4. Oracle Service Cloud could improve the integration for older platforms.Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.
  5. We rarely had issues with Zendesk. The initial setup is simple and straightforward.
  6. The ticketing feature is very easy to use, compared to other systems.The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
  7. One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams.
  8. report
    Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
    622,949 professionals have used our research since 2012.
  9. Overall, I like the workflow capabilities, orchestration, and integration with existing business apps. The product is awesome in terms of capabilities.
Buyer's Guide
CRM Customer Engagement Centers
July 2022
Find out what your peers are saying about Microsoft, Pega, Oracle and others in CRM Customer Engagement Centers. Updated: July 2022.
622,949 professionals have used our research since 2012.