BMC TrueSight and eG Enterprise are competing products in the IT infrastructure monitoring category. BMC has the upper hand in event management and integration capabilities, whereas eG Enterprise is noted for ease of use and quick setup.
Features: BMC TrueSight offers a comprehensive suite for monitoring IT environments, integrating various tools seamlessly and customizing with Knowledge Modules. It supports a wide array of IT assets, making it versatile for complex infrastructures. eG Enterprise provides a straightforward setup, integrated monitoring across all OSI layers, and strong Citrix support, enhancing user experience and ease of operation.
Room for Improvement: BMC TrueSight could improve in deployment simplicity, reporting, and stability, with an emphasis on better cloud support and resource efficiency. Scalability remains a concern. eG Enterprise can enhance dashboard customization, integration capabilities, and align costs better with functionalities offered. Both could refine specific functionalities for improved service delivery.
Ease of Deployment and Customer Service: BMC TrueSight's on-premise deployment is known to be complex with significant resource needs. eG Enterprise is more flexible, offering both on-premises and hybrid deployment options. Customer service varies; eG Enterprise customers have highlighted consistency issues, while BMC generally receives positive feedback, despite some noting slow response times.
Pricing and ROI: BMC TrueSight is seen as a costly investment with pricing tied to endpoints and assets, making it suitable for larger enterprises seeking feature depth. eG Enterprise, while also viewed as expensive, offers flexible licensing models and is often cheaper in comparison. Both promise IT operational cost reductions, although user ROI experiences differ.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 0.8% |
| eG Enterprise | 0.4% |
| Other | 98.8% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
