SCOM OverviewUNIXBusinessApplication

SCOM is the #1 ranked solution in top Event Monitoring tools and #12 ranked solution in best Network Monitoring Tools. PeerSpot users give SCOM an average rating of 8.0 out of 10. SCOM is most commonly compared to Zabbix: SCOM vs Zabbix. SCOM is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.
SCOM Buyer's Guide

Download the SCOM Buyer's Guide including reviews and more. Updated: November 2022

What is SCOM?

SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

SCOM Features

SCOM has many valuable key features. Some of the most useful ones include:

  • Application monitoring
  • Database monitoring
  • Threshold alerts
  • IT Asset Discovery
  • Predictive capabilities
  • Server usage monitoring and capacity forecasting
  • Application performance management console
  • Server availability and performance monitoring
  • Collaboration tools
  • Virtualization monitoring
  • Patch management
  • Out-of-the box templates to monitor applications
  • Application dependency mapping and thresholding

SCOM Benefits

There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

  • Management and monitoring of Windows as well as Unix/Linux platforms
  • Remotely connect to Windows machines and perform administrative tasks from the console itself
  • Custom dashboard creation to help monitor the datacenter with ease
  • Agent based monitoring
  • Integrates well with other Microsoft products
  • Easy to use and reliable

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

SCOM was previously known as System Center Operations Manager, SCOM 2012.

SCOM Customers

Dialog Telekom

SCOM Video

SCOM Pricing Advice

What users are saying about SCOM pricing:
  • "Our Enterprise Agreement includes the price."
  • "We have an EA with Microsoft, and it comes as part of the EA."
  • "I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
  • "SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
  • SCOM Reviews

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    Sr. Systems Engineer at Arapahoe County Government
    Real User
    Top 20
    Easy to scale, offers helpful maintenance schedules, and free online training is available
    Pros and Cons
    • "I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
    • "I would like to see them improve their network monitoring."

    What is our primary use case?

    We use SCOM for all server applications, as well as service monitoring, such as Windows services, and auto-recovery of those services if they fail. Some of the processes that we monitor at the .exe level can also be restarted with SCOM. Then we use it all to monitor availability, health, and performance.

    What is most valuable?

    Personally, I enjoy it all. It's fairly powerful.

    I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.

    When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.

    What needs improvement?

    I would like to see them improve their network monitoring.

    We use Solar Winds, and it has a direct interface into SCOM. We can see all the Solar Winds dashboards from the SCOM interface, which is nice to have.

    For how long have I used the solution?

    I have been involved with SCOM for seven years.

    We just completed a major upgrade from 2012 R2 to 2019.

    Buyer's Guide
    SCOM
    November 2022
    Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    I have had a lot of success with the 2019 product. When we were on 2012 R2, I had to reboot the servers, particularly the database servers, at least once every two weeks. I believe we've been up and running for about three months in 2019 and have only rebooted once a month for monthly patching.

    What do I think about the scalability of the solution?

    The scalability is good. It's very easy to scale.

    It can support up to a thousand nodes per management server, and we are nowhere near that number. I have three management servers in place for a 400-node network. Load balancing is simple, stable, quick, and efficient.

    In terms of speed and agility, I believe it is significantly better than the 2012 version.

    Our systems team and then the applications team, use this solution, totaling approximately 75 people within our government. We have 2,000 employees, and our IT department has about 100 people, and about 75 of them use it.

    How are customer service and support?

    For 2019, I haven't used technical support yet. I've never had to call him. 

    In 2012, Microsoft's support was good.

    Which solution did I use previously and why did I switch?

    We were using HP Open View at the time, and their technology was quickly becoming obsolete. They weren't keeping up, particularly when the 2012 operating system was released. They just couldn't keep up, and their pricing was spiraling out of control.

    How was the initial setup?

    It's quite complicated. I would call it complex.

    On a scale of one to five, I would give it at least four or four and a half.

    There are a lot of customizations, and it's quite noisy out of the box.

    You have a lot of alerts, which is normal for most of them. 

    I have tried some of the other monitoring systems as well, and they all seem to work in the same way. Basically, all you have to do is tune it. That is what requires time.

    What's my experience with pricing, setup cost, and licensing?

    Our Enterprise Agreement includes the price.

    All of the Systems Center products have a backup, which we don't use, but SCCM is included in the pricing. As a result, we can afford it because we have the Enterprise agreement.

    What other advice do I have?

    We do use SolarWind, but I am not on that team; it is used by the network group.

    I use the Operations Manager to manage my server infrastructure. 

    The most important thing would be to go to Microsoft and get some training. They provide a lot of free classes in the form of webinars and other similar events. It has a multitude of different deliverables that most people never get into. 

    It's a lot more powerful than people realize, and I believe people become dissatisfied with it because of the complicated setup, but once it's up and running, it's pretty amazing at what it can do.

    I am pretty happy with the way it works right now, I would rate SCOM a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Group CIO at a import and exporter with 51-200 employees
    Real User
    Top 20
    Great visibility and able to expand but needs better documentation
    Pros and Cons
    • "The stability has been great."
    • "We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."

    What is our primary use case?

    We use the solution essentially for the management of the endpoint and the management of assets.

    What is most valuable?

    The fact that I'm able to see all my devices and the status of them has been extremely useful. It's mainly the device visibility and device status. 

    The stability has been great. 

    It is very scalable. 

    What needs improvement?

    We haven't upgraded the SCOM version yet, however, there's a few of the versions where we would like to have improvements in terms of more visibility into some of the details of the device. 

    We'd like to be able to configure and push more granular policies into the device.

    Using iOS is an issue for us. It's not as deep as the Microsoft offering. We'd like more detail in the iOS version. They also need more advanced iOS support.

    There is a lack of documentation.  

    We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve. We'd like more help in planning and training. 

    For how long have I used the solution?

    I've been using the solution for eight years. 

    What do I think about the stability of the solution?

    It really is stable. The performance is good. There are no bugs or glitches. 

    What do I think about the scalability of the solution?

    The solution can scale well. It's actually more suited for larger enterprises. 

    We didn't have any issues with scalability.

    We have about 800 users on the product currently. That's about 1,400 devices. 

    We use the product fairly regularly. 

    How are customer service and support?

    Technical support takes work. They're knowledgeable, yet it takes a lot of time. You have to go through the reseller first - before you get to speak to Microsoft. 

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We're going to, eventually in the next few years with SCOM, move to the cloud management features of Microsoft.

    How was the initial setup?

    The initial setup took a lot of time. I can't remember exactly what the timeframe was. However, it took longer than we expected. I'd rate it 2.5 out of five in terms of the ease of setup. While it's not difficult, it does take time. We had to do and redo a few things during implementation. They didn't have any documentation for us to work out of, which would have helped. 

    What about the implementation team?

    We handled the setup ourselves in-house. 

    What's my experience with pricing, setup cost, and licensing?

    I don't have an individual cost for SCOM. We buy all our licenses under the program. We get invoiced for the quantities of each of the products without having an individual cost for SCOM. If you buy certain licenses or servers, SCOM automatically comes with it. 

    Which other solutions did I evaluate?

    At the time, we didn't investigate others. We didn't investigate a lot of other technologies as we're a Microsoft shop. We use Microsoft products. We are resellers. We're distributors of Microsoft. We didn't go much further out from there. Recently, we also haven't investigated a lot. We are starting to research the management of endpoints with the Microsoft cloud platform. That looks a little bit easier right now.

    What other advice do I have?

    We're using a lot of Microsoft products. We are also resellers and distributors of Microsoft.

    Whether this solution works for you or not depends on how you do your model. If you outsource everything, then you don't have the problem even if you're an SMB. However, if you have an IT department inside your organization, you will likely need this. 

    I'd rate the solution seven out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller / User
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    SCOM
    November 2022
    Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    653,522 professionals have used our research since 2012.
    Vocational Coordinator at UMMS
    Real User
    Top 20
    Logical free solution to leverage for management packs
    Pros and Cons
    • "Being able to make and customize management packs and send out notifications is very valuable."
    • "Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."

    What is our primary use case?

    We leverage every component of SCOM. The solution uses monitoring mechanisms to send alerts and notifications for down systems or problematic trouble issues. We use it for all of that. We have dashboards up, customized management packs, and monitors for both Windows and Linux. We use SNMP traps to pull in information forward network devices that are in the enterprise. We use it for everything.

    What is most valuable?

    Being able to make and customize management packs and send out notifications is very valuable. That's the bread and butter of the solution. That's what we use it for.

    What needs improvement?

    The SCOM dashboards have room for improvement. They've been improving them in iterations slowly and surely. Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components. I would suggest either using the dashboard and management packs to their full potential, so we don't have to go out to third-party vendors to install additional features, or allow them to be truncated during installation so that we're not wasting resources.

    For how long have I used the solution?

    I've worked with SCOM for about ten years now.

    What do I think about the stability of the solution?

    SCOM's stability is pretty solid. 

    What do I think about the scalability of the solution?

    SCOM has been scaling pretty nicely for us, which is what it's intended to do. We do have plans to increase usage. It's constantly evolving, developing utility. All new systems go onto it. It's not shrinking anytime soon.

    How are customer service and support?

    The tech support is good. Our company has Premier Plus in place. They're responsive.

    Which solution did I use previously and why did I switch?

    This is the only one I've used.

    How was the initial setup?

    The initial setup is complex. It requires Microsoft's support in many cases. It takes about a month or two to get SCOM up and running and fleshed out so that you have all the configurations. For example, when you're migrating from '12 to '19, you have to look at everything that's already in place and then try to migrate it. Whereas if you're starting fresh, then you have to start one at a time looking at each component and building it out. They're too different. 

    What about the implementation team?

    We deployed in-house, but we did leverage Microsoft.

    What's my experience with pricing, setup cost, and licensing?

    The solution is provided by Microsoft for free but there are operating costs. Those would be the many hours necessary to prune it. We have a contract for support. If that didn't exist, then the cost of the solution would include paying for support. Because it is a complex system, I will contact support for assistance. I also have the general resource requirements just to have the systems up. This includes several databases and front-end servers running. However, added together, all of these costs are minimal.

    Which other solutions did I evaluate?

    We did not evaluate any other options before landing on SCOM. The reason for this is that SCOM is a Microsoft solution and we have a significant Microsoft presence in our environment, it's actually provided gratis by Microsoft, so it was just a logical utility to leverage.

    What other advice do I have?

    My advice to others looking into implementing this product is to make sure that you have a solid understanding of SQL commands, statements, databases, and Visual Studio. This will help you understand how to make the management packs more effective. I rate this solution a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Systems Engineer at a educational organization with 11-50 employees
    Real User
    Top 5Leaderboard
    A cross-platform data center monitoring system with a valuable reporting feature
    Pros and Cons
    • "Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
    • "The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."

    What is our primary use case?

    We use it mainly for partitioning systems. All the systems' utilization and compute, uptime, and downtime. I also monitor a few applications through it.

    What is most valuable?

    Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.

    What needs improvement?

    The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult.

    I think certain things, like management packs, should also be built into the solution. They should be built into your installation or deployment so you can decide whether to keep them in the list of products that you want. You can just unpick the ones you don't want and install this with the latest management technologies. Installing the solution and then looking for management technologies and custom solutions, like your HP and the hardware, you have to go through an HPE port file to download that management pack and add it. I think their whole packaging of the software can be made a little bit easier.

    For how long have I used the solution?

    I have been using SCOM for about three years.

    What do I think about the stability of the solution?

    SCOM is a stable product. Once you get it off the ground, it's very stable.

    How are customer service and technical support?

    Technical support is fine. Not that I need it that much, but normally they do help.

    How was the initial setup?

    The initial setup is straightforward. But configurations and maneuvering around it and getting things to a level you want is very difficult. Installing and deploying it properly takes close to a week. It takes time to take out things that are just unnecessary. It also takes time to customize things according to the environment. You need to read a lot of documentation, even with the management packs. You need to go back to the documentation all the time.

    It doesn't take many people to implement this solution. You have to know math and the Microsoft server platform for you to manage it properly.

    What's my experience with pricing, setup cost, and licensing?

    We have an EA with Microsoft, and it comes as part of the EA.

    What other advice do I have?

    If new potential users want to monitor a Windows platform or Microsoft Server-related platforms, I would recommend it. But if they want to manage anything else, they have to create a lot of custom things for them to work properly.

    On a scale from one to ten, I would give SCOM an eight.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    AJITHH G - PeerSpot reviewer
    Solution Engineer at AppSmart
    Reseller
    Top 10
    Useful for monitoring, logging purposes, and mounting configurations
    Pros and Cons
    • "The monitoring features are the most valuable. We have seen a major benefit from that so far."
    • "There could be more integration of SIM in the solution."

    What is our primary use case?

    We mainly use SCOM for logging purposes and mounting configurations. It alerts us when any services have a problem. It really depends on the products that are being used in the backend. There are different kinds of virtual machines and different kinds of environments like VMware and Hyper-V.

    One customer deploys the solution on a hyper conversion input service, and two customers deploy the solution on-premises.

    The solution could be used in any sized company. It's been used in the manufacturing, IT, and telecom sectors.

    What is most valuable?

    The monitoring features are the most valuable. We have seen a major benefit from that so far.

    What needs improvement?

    There could be more integration of SIM in the solution.

    What do I think about the stability of the solution?

    The solution is stable.

    Previous versions were not very stable. There were some issues while we were configuring the hierarchy.

    What do I think about the scalability of the solution?

    The scalability is of medium difficulty.

    How are customer service and support?

    Overall, support is not great but it's not bad. Microsoft's standard support is good. Sometimes, there aren't specific engineers who can help us with SCOM when we have an issue. A knowledge-based environment would help us more.

    I would rate technical support 3.5 out of 5.

    Which solution did I use previously and why did I switch?

    We have also used ManageEngine OpManager to monitor the environment and Solar Wind. 

    They don't support integration of multiple products. Considering the stability and scalability, Microsoft is a better option. It depends on the use cases.

    How was the initial setup?

    I would rate the initial setup 4.5 out of 5.

    It's a complex process. When we deploy any other solution, it comes with a built-in SQL database. With SCOM, it was more of a complicated process.

    If it doesn't have a hierarchy, then it takes about one hour. It's a standard installation. If there are hierarchies, like multiple site deployments, then it would take about three to five hours.

    What's my experience with pricing, setup cost, and licensing?

    I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side.

    What other advice do I have?

    I would rate SCOM as 8 out of 10. 

    It depends on how the customer is using the product. My advice is that if you're interested in SCOM, you need to consider the environment, the business case, and what kind of business you are running.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    OmidKoushki - PeerSpot reviewer
    Solution Architect at KIAN company
    Real User
    Top 5Leaderboard
    User friendly with lots or upgrade options and a straightforward initial setup
    Pros and Cons
    • "They have great integration with the active directory."
    • "System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already."

    What is our primary use case?

    We are using the System Manager in a state university. They have around 1000 workstations and clients, that were using a System Center Configuration Management to upgrade only those clients and Windows servers, as well as the WHS server.

    What is most valuable?

    The solution is very user-friendly, and it offers upgrade options and updates features with a simple click.

    I personally found the initial setup to be straightforward.

    There are excellent simple options on offer.

    They have great integration with the active directory. You can see active directory users in the System Center.

    What needs improvement?

    In recent years, no doubt it's improved. 

    That said, at the time I used it, System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already.

    The initial setup should be a bit more straightforward.

    For how long have I used the solution?

    I have experience working with the solution for about one year or so. I only have one experience with SCOM.

    What do I think about the scalability of the solution?

    At any given time, 10 members of the IT department, all engineers, would be working on the Assistant Manager Console.

    How are customer service and technical support?

    I never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are in general. 

    How was the initial setup?

    The initial setup was a very simple process. That said, in general, the installation process is not very straightforward, as you need to install it and then secure the server, and configure the database, and you need to provide different specific options in the configuration process. It can be a bit tricky. It should be improved to provide a straightforward installation.

    What about the implementation team?

    I handled the installation myself. I did not use a consultant or integrator. I was able to handle it in-house.

    What's my experience with pricing, setup cost, and licensing?

    I can't speak to the actual cost of the solution. It was more or less handled by the sales department. The licensing aspect was not my responsibility.

    What other advice do I have?

    We are using System Center 2016.

    I'd rate the solution at an eight out of ten. It was mostly a very positive experience working with it.

    I would recommend the solution to other users and organizations.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    DevOps Engineer at a insurance company with 10,001+ employees
    Real User
    Top 5
    Stable with good technical support but needs a better user interface
    Pros and Cons
    • "We have found the scalability capabilities to be okay."
    • "The solution should be more user-friendly and offer a better user interface."

    What is our primary use case?

    We're using SCOM to monitor the health checks for the Windows servers in our organization.

    What is most valuable?

    It would be hard to talk about features. In maybe four months, in January, there is downtime for service, where we're able to look for the issues and proactively check everything.

    The stability has been very good so far. 

    Technical support has been very responsive.

    We have found the scalability capabilities to be okay.

    What needs improvement?

    What we need in SCOM is the ability to share a lab console with our customers so that our end-users or customers in SCOM can navigate by themselves. It could be similar to how we use DRDG in PRTG where all of our customers can set up their monitoring on their own. Right now, in SCOM, only our team can set up their monitoring. 

    The initial setup could be easier. 

    The solution should be more user-friendly and offer a better user interface.

    For how long have I used the solution?

    I've been dealing with the solution for two years. 

    What do I think about the stability of the solution?

    The stability is very good. We haven't had any issues. It doesn't crash or freeze. There are no bugs or glitches. It's reliable.

    What do I think about the scalability of the solution?

    The scalability potential is good. If a company needs to expand it, it can.

    How are customer service and technical support?

    The technical support on offer has been great, generally. When we have questions for Microsoft, they respond to us quickly. It's good for our end. We are quite satisfied.

    How was the initial setup?

    The initial setup could be more straightforward and the deployment could be simplified in SCOM.

    What's my experience with pricing, setup cost, and licensing?

    In terms of pricing, I'm not sure how much the company pays. As far as I know, our company gets a Microsoft package and SCOM is already included in the package. It's not separated out.

    What other advice do I have?

    I'm just a customer and an end-user.

    I'd rate the solution at a seven out of ten.

    SCOM is a great monitoring tool. It's just pretty complex to set up, however, if you invest your time in learning SCOM, you can understand how it works and it will make things much easier.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    SergiusNkomadu - PeerSpot reviewer
    Service manager at Signal Alliance LTD
    Real User
    Cheap solution with great reporting and business intelligence integration
    Pros and Cons
    • "SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
    • "SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."

    What is our primary use case?

    I primarily use SCOM to monitor services, logins, devices, and workstations and get notifications when there's a problem.

    What is most valuable?

    SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence.

    What needs improvement?

    SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product. In the next release, SCOM should add more and simpler integration with other software.

    For how long have I used the solution?

    I've been using SCOM for eight years.

    What do I think about the stability of the solution?

    SCOM is stable.

    What do I think about the scalability of the solution?

    SCOM is scalable, but it can be difficult if you don't fully understand the product.

    How are customer service and support?

    Microsoft's technical support employs a lot of remote workers as support engineers. While some of them are very good, sometimes they can't handle the problems and will procrastinate until the time is up before referring you to someone else. This means that our time is wasted by people who are not technically sound and can't help with our problems.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is complex if you're using the cloud elements because not every part of SCOM works in the cloud, and some need to be integrated in different formats, which not everyone will know how to do. If everything is complete when you start the deployment, it will take an hour or two, but the cloud-based part will increase it to about six hours.

    What about the implementation team?

    I implemented SCOM by myself.

    What's my experience with pricing, setup cost, and licensing?

    SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL. Support is initially free but will incur an additional fee once you exceed a certain level.

    What other advice do I have?

    I would recommend SCOM to those using a Microsoft operating system, but those who don't would be better looking for another solution, like ServiceDesk. I would rate SCOM eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Buyer's Guide
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    Updated: November 2022
    Buyer's Guide
    Download our free SCOM Report and get advice and tips from experienced pros sharing their opinions.