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Zenoss Cloud vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eG Enterprise
Ranking in Network Monitoring Software
49th
Ranking in IT Infrastructure Monitoring
44th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
Application Performance Monitoring (APM) and Observability (38th)
Zenoss Cloud
Ranking in Network Monitoring Software
76th
Ranking in IT Infrastructure Monitoring
53rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Application Infrastructure (33rd), Event Monitoring (14th), Server Monitoring (23rd), Container Monitoring (10th), Cloud Monitoring Software (40th), AIOps (20th)
 

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of eG Enterprise is 0.3%, down from 0.5% compared to the previous year. The mindshare of Zenoss Cloud is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Jose Ramon Crespo - PeerSpot reviewer
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.
ClaudiaChen - PeerSpot reviewer
Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features
As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"The product is simple to use."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"User session details"
"Single pane of glass to review status of the full environment."
"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"The product offers good documentation that helps with initial training."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"The most valuable feature is the flexible discovery mechanism."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"It's easy to use."
 

Cons

"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"The integration must be improved."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"Their dashboards could use some improvement. The ability to customize them a bit more."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"Needs to improve the networking monitor capabilities."
"There should be more price flexibility to adapt to different kinds of customers. For small and medium businesses, eG Enterprise is usually too expensive."
"There was a problem with Zenoss and storage monitoring."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"The AI aspect needs to improve."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"It would be ideal if the product offered sound alerts."
 

Pricing and Cost Advice

"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"eG Enterprise is much cheaper than the other products it competes with."
"They are aligned with other enterprise solutions."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"It'd be nice if the price was lower. That would be an improvement."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"It is not expensive."
"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."
"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
"It depends on the customer, what he wants."
"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Government
12%
Manufacturing Company
8%
Computer Software Company
24%
Financial Services Firm
13%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What do you like most about eG Enterprise?
eG Enterprise has a single pane of glass for observability and monitoring.
What is the best network monitoring software for large enterprises?
In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...
 

Comparisons

 

Also Known As

No data available
Cloud Monitoring, Zenoss Service Dynamics
 

Overview

 

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
Find out what your peers are saying about Zenoss Cloud vs. eG Enterprise and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.