New Relic Reviews

New Relic's pricing and licensing model is a mixed bag according to user experiences. Some find it overpriced, with a poor licensing scheme and high costs for full-stack observability. Others find the pricing reasonable, with a great payment structure and only paying for data ingested. Some users feel that New Relic is more affordable than competitors and has reasonable prices and packages. However, there are concerns about additional costs for extra features and charging per user ID.

Some users have seen a good ROI from using New Relic, while others have not experienced any return on investment or are unsure if they have seen one. 

New Relic is used for various purposes, including instrumentation, log management, performance monitoring, error detection, and analytics. It is used to monitor infrastructure, applications, APIs, and databases, and provides in-depth details on metrics such as response times, page load times, and database queries. It helps with root-cause analysis, self-healing, and identifying performance issues and bottlenecks. New Relic APM is an observability tool and is used for synthetic monitoring, time series analysis, and UI performance monitoring. It also helps with creating dashboards, receiving metrics, and building alerts.

New Relic's most valuable features are its versatility, user-friendly interface, customizable queries, reports, ease of use, compatibility with various services, end-to-end monitoring, straightforward pricing model, code detection and resolution, synthetic alerts, traceability, transaction summary, customization options, scalability, and ability to provide in-depth information about applications. Its alert mechanism is accurate, and it offers helpful user metrics and good performance monitoring. The solution is stable, reliable, and can scale well, with a simple initial setup. It also offers a dashboard for easy viewing of system utilization and activity.

Improvements needed for New Relic include:

• better user data schema support
• a more user-friendly initial setup process
• a better pricing structure
• enhanced AIOps capabilities
• the ability to use distributed transactions
• advanced analytics through AI and machine learning
• improved real-user monitoring
• faster reflection of changes made to settings
• simplification of the platform
• more detailed reports for SQL database requests
• better documentation, improved integration with Kubernetes
• clarification of metrics calculations
• integration with LoadRunner, better tracing of issues
• improved browser reliability, proper access management
• the creation of a dashboard feature
• longer historical data retention
• support for on-premises licensing
• more detailed error debugging and correlation with logs

New Relic's initial setup is generally considered straightforward and easy, with some reviewers rating it as a 7 out of 10 or higher. The solution is deployed on the cloud, and while the ease of deployment depends on the complexity of the infrastructure, it is generally not considered complex. Some reviewers had professional services help with the setup, but others handled it themselves with little difficulty. The solution is also easy to maintain once set up.

New Relic is a highly scalable cloud-based solution that is rated highly by users, with many giving it an eight out of ten for scalability. Users report that it is easy to expand and that there are no limitations to scalability. The solution has been used for both small and large projects, and there have not been any performance issues reported. The user base is not very large, but there are different teams who use New Relic in different ways. The deployment is quick and easy, and there is a lot of documentation available to help users scale the solution according to their requirements.

Opinions on the customer service and support of New Relic are mixed. Some reviewers rated the support as low, citing frustrations and delays in response time. However, others had positive experiences, with some even giving a perfect score. Some reviewers did not have any experience with the support team, while others praised the knowledge and responsiveness of the technical support. There were also cases where the support team actively addressed issues and incorporated feedback from customers. 

Users generally find New Relic to be a stable solution, with some rating its stability as high as nine out of ten. They have not experienced any bugs or glitches, and the solution reliably performs its intended functions. However, some users have reported performance issues with servers.