We performed a comparison between Microsoft Dynamics CRM and SAP CRM based on real PeerSpot user reviews.Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It is easy to use and our processes are much better organized and reviewed."
"I mostly like automation and recently added custom automation so we can brainstorm and find the best fit for our particular use-case."
"The flexibility to create any sort of format has been very valuable."
"The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online."
"In short - it keeps a remote asynchronous team in sync."
"I love how we can color coordinate between statuses and how statuses jump into their respective groups automatically once chosen."
"I really really like the sort by name or dates functions as they toggle and make being able to offer super-quick organization a breeze, especially when client-facing."
"Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Microsoft Dynamics CRM brings the most value in terms of its ease of implementation."
"This is a scalable solution."
"Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"Multifeatured CRM software with good stability and scalability."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"SAP CRM integrates well with SAP ERP which is useful."
"Its scalability is good."
"We get very good support from SAP."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"SAP CRM has a good performance."
"Monday, the service, can be improved with even greater integration and configuration."
"I often find it difficult to keep track of all the projects I am involved in."
"I would love to be able to hide rows visibility. Currently, this is only available for columns."
"Having more pre-defined formats and/or templates or having the ability to make public some formats/templates (not the information on them) would be useful."
"Constant updates mean the service is down sometimes, which isn't ideal."
"The addition of subtasks was really great. It helps reduce a lot of the clutter on our boards. However, sometimes it is inhibitive to use them as the features available using main tasks don't apply to subtasks."
"If there was an option to print out a report per client that we have time-tracked, it would be really useful."
"We'd like to see cross-board automation."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"The solution could improve by having better integration documentation."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"The price of Microsoft Dynamics CRM could improve."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"The performance could be improved."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"The interface could be improved."
"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"CRM is costlier than its competitors."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"In the future, machine learning and artificial intelligence functionality need to be included."
monday.com is a cloud-based platform that allows teams to design their own work management software and applications. monday.com is a basic yet intuitive work operating system that facilitates teamwork in these ways:
Allows teams to define workflows
Adapts to changing demands
Allows for collaboration
Eliminates manual grunt work
monday.com is extremely adaptable and may be utilized in any sector and for any workflow. You can build your apps to match your specific operational needs and modify your boards, dashboards, and documents to fit your team properly. It may be used for anything, including projects and procedures, and it can be used across teams, departments, leaders, and organizations.
Here are a few examples of how monday.com software can be put to good use:
monday.com has many valuable features. Some of the most useful ones include:
The most popular key features include:
Reviews from Real Users
monday.com stands out among its competitors for a number of reasons. Two major ones are its task status feature and its ability to integrate with external apps. PeerSpot users take note of the advantages of these features in their reviews:
Ben D., Front End Developer at a marketing services firm, writes of the product, “Their flagship feature, what used to be called the pulse, is great. Pulse offers great management. Being able to see everything at a glance and check task status, is wonderful. They use subtasks and the simple aspects of task management have been really helpful.”
Another PeerSpot reviewer, the Head of Projects at Smart Media SA, notes, “The boards offer an amazing and clear view of my tasks, campaigns, and progress. Automations especially with Slack and Outlook help with keeping my team up-to-date always. Graphs and charts are valuable for reporting purposes and to track progress made. Workforms/surveys are valuable and a very cool added feature.”
Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.
Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.
SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
Microsoft Dynamics CRM is ranked 3rd in CRM with 42 reviews while SAP CRM is ranked 4th in CRM with 19 reviews. Microsoft Dynamics CRM is rated 7.6, while SAP CRM is rated 7.6. The top reviewer of Microsoft Dynamics CRM writes "Works effectively with Microsoft tools and has been exponentially helpful, but is not agnostic when working with other platforms and requires a lot of work on the backend". On the other hand, the top reviewer of SAP CRM writes "Great task and opportunity features with a helpful dashboard". Microsoft Dynamics CRM is most compared with ServiceNow, Salesforce Marketing Cloud, Siebel CRM, Salesforce Sales Cloud and Freshdesk, whereas SAP CRM is most compared with Oracle CRM, Salesforce Marketing Cloud, Siebel CRM, Salesforce Sales Cloud and Sugar Enterprise. See our Microsoft Dynamics CRM vs. SAP CRM report.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.