IT Central Station is now PeerSpot: Here's why

Centreon OverviewUNIXBusinessApplication

Centreon is #7 ranked solution in top Cloud Monitoring Software, #8 ranked solution in Infrastructure Monitoring tools, and #9 ranked solution in best Network Monitoring Tools. PeerSpot users give Centreon an average rating of 8 out of 10. Centreon is most commonly compared to Zabbix: Centreon vs Zabbix. The top industry researching this solution are professionals from a comms service provider, accounting for 26% of all views.
What is Centreon?

Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.

Centreon Features

Centreon has many valuable key features. Some of the most useful ones include:

  • Supervision of hybrid infrastructures, from one end to the other
  • Open and flexible architecture 
  • Open-source solution, downloadable for free
  • Filtering capability in GUI interface
  • Proactive end to end monitoring
  • Easily configurable and simple to handle
  • Dedicated dashboard widgets
  • Scalability
  • Independent application for monitoring
  • End to end reporting with actual logs

Centreon Benefits

There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:

  • Single platform, multi-user rights & access: Centreon is designed with built-in ACL, allowing enterprise users access to the monitored data on a need-to-know basis.
  • Smart data-mapping for customized macro & micro views: Centreon provides real-time custom views in multiple screens with graphic-rich data mapping, which also enables monitoring operators to act and troubleshoot from a distance.
  • Ready monitoring intelligence & reporting: With Centreon, you can easily generate reports of essential operational KPIs by using pre-configured templates, and add reports as needed by exploiting the dedicated monitoring data warehouse.

Reviews from Real Users

Below are some reviews and helpful feedback written by Centreon users.

PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.” 

Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”

Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."

Centreon Buyer's Guide

Download the Centreon Buyer's Guide including reviews and more. Updated: May 2022

Centreon Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

Centreon Video

Centreon Pricing Advice

What users are saying about Centreon pricing:
  • "The pricing works out well for us, given our environment and where we are."
  • "Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
  • "If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
  • "It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."
  • "Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
  • "I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit."
  • "Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
  • Centreon Reviews

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    Thor Myhrstad - PeerSpot reviewer
    CEO at a tech services company with 11-50 employees
    MSP
    Top 5
    Helpful support, offers good visibility using a single pane of glass, and improved our monitoring accuracy
    Pros and Cons
    • "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
    • "Improvements are needed in the area of cloud monitoring, as that's a newer feature."

    What is our primary use case?

    We use Centreon primarily for network monitoring. We monitor our customers' networks, including the internet connection and the switches, for temperature and general hardware status. For some of our larger customers, we use it to monitor servers as well, using the simple network management protocol (SNMP).

    How has it helped my organization?

    We see benefit from using this product all the time. For example, if there is a hard drive that's failed in a system then we get notified via Centreon. If there is some kind of environmental deviation, such as an air conditioning unit or something else that doesn't work, then we get environmental information like the temperature has changed. We also get notifications if the internet goes down. Prior to COVID, there were lots of people in various offices and we need to know if they're all working and productive.  This monitoring and notification system is something that happens constantly. Centreon increases the accuracy of our monitoring, although accuracy is something that we consider to be a core feature. If the product generated alerts that you couldn't trust then it would be a cry-wolf scenario, effectively making it unusable. We would not use a product that was not accurate or didn't perform as expected, because that makes the whole product useless. Basically, if the monitor isn't accurate then there's zero value in the software.

    What is most valuable?

    The reports are definitely good, although, to us, the most important thing is that action is taken. When events and things happen, it's important that they're acted upon and dealt with, and that we're notified. Reporting is one of those things that can be used to show a customer that you're doing your job, but the most important thing for us is using it to do our job. The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. Being the monitoring environment, it doesn't really do remediation, so it is not our only tool. We have three core applications that we use, and Centreon is one of those very important applications. If you're a carpenter you need a hammer, or if you're a doctor, you need a stethoscope. It's one of those core tools that, if you don't have it, it's hard to do your job. The most important thing in any kind of monitoring system is that it's set up correctly. If this is the case, where all of the correct relationships and workflow are mapped out such that you will see only the most important details, then the single-pane view is very useful and it can save a massive amount of time. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value. The customer is the most happy when there are issues that you uncover and they're quickly addressed. It has certainly reduced our mean time to resolution. This is because it is set up properly so that we can figure out what the issue is as quickly as possible. Reducing noise is very important and it also helps increase the accuracy of the alerts that we're receiving.

    What needs improvement?

    Improvements are needed in the area of cloud monitoring, as that's a newer feature.
    Buyer's Guide
    Centreon
    May 2022
    Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
    599,220 professionals have used our research since 2012.

    For how long have I used the solution?

    We have been using Centreon for approximately 10 years.

    What do I think about the stability of the solution?

    At the core, the systems are very stable. The only issues that we have run into are around updates. This is true with anything, including Microsoft updates. As this is an enterprise-grade solution, you probably don't want to be the first ones to apply the updates. My advice is that you should have a conservative approach to when to apply updates. That said, we have active support, so we are always upgraded to the latest version.

    What do I think about the scalability of the solution?

    This solution is almost infinitely scalable. Almost everyone in the company works with it at some level. We have approximately 20 people in technical roles who use it, and the environment contains between 3,000 and 5,000 devices. This could be monitoring a single internet connection, up to monitoring thousands of systems. In terms of versatility, Centreon came from a traditional monitoring system, so it is better with traditional infrastructure. However, they're building more cloud monitoring and it's something that they're working on. But its current strength is on the core network infrastructure components, as I see it. Versatility is not something that is critical to our monitoring operation. For some of the cloud services, we can spin up instances and we can monitor that way. But, some of the cloud instances, depending on what it is, need to be dealt with in a different way. Often, the provider has solutions for that.

    How are customer service and support?

    We work with a dedicated technical support person who is fantastic, so our overall experience with them has been very good.

    Which solution did I use previously and why did I switch?

    We had a solution in place previously that didn't have a single-pane view. It's hard to quantify, but having Centreon certainly makes it much more efficient, as you're able to go in and see the status of all your customers in one place immediately, in real-time, rather than having to log into a separate portal. One of the things that we did previously was to develop plugins and tools in-house. This was something that was time-consuming and is no longer necessary. We switched because we didn't have to spend time on training, and it allowed us to focus more on our core mission.

    How was the initial setup?

    With any enterprise-grade monitoring system, the key thing is that you take the implementation seriously. You need to look at and understand what kind of architecture you want to set up and how you want it to be laid out for your customers. The initial process, like the initial setup process for any tool of this magnitude, will take some time if you want it to work really well. That initial time investment, however, is well worth it later on when you have the correct relationships set up and you have a reduction in false alerts, ultimately leading to a higher accuracy level for alerts. If you're going to have success, it's very important that you take the time to set up parent-child relationships. You need to take the time to set up how the processes work for each customer because otherwise, you'll have a scenario like in Three Mile Island that had that nuclear disaster, where you get hundreds of alerts in a matter of one minute. If it's set up correctly then it's super-useful. If a certain condition happens, you want to get an alert for the correct condition and not underlying alerts that are not useful. That's the most important thing. If it's set up correctly and you have the correct relationships and workflow all mapped out, then it's very valuable and it can save a massive amount of time. With Centreon, it's very important that you take that time to set up the parent-child relationships. For us, it took several months to get it set up to be the way we wanted it. But, once it is in place, it is a solution that you can possibly use for decades to come.

    What about the implementation team?

    We used a collaborative approach between our in-house team and the vendor. We had certain requirements that were important to us and we discussed those with the Centreon team. At that point, we worked together on implementation and deployment.

    What was our ROI?

    Using Centreon has helped us to reduce costs, although it's hard for me to quantify. For example, we have saved time in that our in-house developers no longer have to create plugins and other tools that we used before implementing Centreon. Also, because of the faster resolution times and reduced noise for the alerts, it drives up productivity because we don't have engineers looking at alerts that aren't real. Finally, Centreon is one of our core tools and if we didn't have it, we couldn't do our job effectively.

    What's my experience with pricing, setup cost, and licensing?

    Looking at this product from a pricing perspective, you need to consider the differences between developing your own solution in-house and buying one. There is always going to be a certain amount of time that you have to spend to customize and get to know a tool, but the fact that you have access to the support is a really big plus because it makes it so that things are done in a more uniform way. The pricing works out well for us, given our environment and where we are.

    Which other solutions did I evaluate?

    We evaluated other options, but one of the reasons that we chose Centreon is because it came out of an open-source environment, and that is something that we really liked. We do have open-source capabilities in our organization, which helped with the transition, making it easier and smoother for us.

    What other advice do I have?

    On the network side, it's one of the most important tools that we use to see the status of our customers' network infrastructure. With that in mind, if you don't set it up correctly then you don't get any of the benefits. My advice for anybody who is implementing this product is that they need to be ready to think through the architecture properly, then be willing to devote the proper internal resources to the implementation. This is true especially for the dependencies of hosts and services and setting them up correctly because that is absolutely critical in reducing false positives. We look at Centreon as a partner and we work in partnership with their support because to create the most successful implementation, it's important that it's a two-way street. It takes input from you as the customer, and input and help from Centreon. To have it work in the most efficient and best way, parties need to be able to devote time and resources to set it up correctly. But then once you've done that, you are able to get the rewards, with faster resolution times, reduced noise for the alerts, and that drives up productivity because then you don't have engineers looking at alerts that aren't real. I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Thomas Curutchet - PeerSpot reviewer
    Managing Director, CANADA at eva
    Reseller
    Top 5
    Gives us the flexibility we need through scripting and provides customizable, real-time dashboards
    Pros and Cons
    • "The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
    • "During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."

    What is our primary use case?

    We are a provider of the Centreon solution and a reseller as well. We also use it internally to monitor our offices around the world.

    We also have a NOC for our customers hosted in Azure and AWS.  We provide Centreon EMS as a SaaS solution to monitor the infrastructure (or applications) of our customers. 

    As a reseller/integrator of Centreon, we deploy it on premise for our customers as well.

    How has it helped my organization?

    We try to provide a 360-degree view of the infrastructures. In that context, the feature we most benefit from is the dashboards. We build specific dashboards using the integrated tool called Centreon MAP. It allows you to draw your network for a site or to draw an application and how it works with all the components, as if you were drawing in Microsoft Visio. The diagram is dynamic and, underneath the it, you can put metrics and data that is directly pulled from every infrastructure or application components.

    In terms of Centreon's versatility for connecting to any system, as long as the device has an IP, it's fairly easy to interconnect with anything. You can perform basic monitoring, or you can look for more specific KPIs on any kind of equipment by using a combination of SNMP, API and scripts. For our NOC operations, we easily deploy a poller in our customer's environment that securely connects to our central servers. Making it really easy to add new customers to our NOC.

    In addition, it increases the accuracy of our monitoring. When looking at the availability of an asset, what matters from a business perspective is what is the real value. For example, if we're monitoring a retail store and there is an outage during the night, since the store is closed it doesn't matter if the systems there aren't working during the night. With Centreon, you have the ability to track the availability for specific time slots. That's one of the features that we use a lot. We are able to say that during business hours everything went fine.

    Once you're familiar with how Centreon works, it is way easier than any other solutions. You are able to cut out all the unnecessary notifications that you can get and only stick with the essential ones. In this way, you don't miss any important alerts. And because we are able to track a lot of data, and not only availability, we're able to find the root cause of an issue much faster than with another solution. Once everything is set up correctly, it reduces our MTTR by 50 percent.

    There are a lot of free tools on the market, and they work. But once you have some specific requirements, especially for reporting and dashboarding, you need a complete enterprise grade solution. It's the category that Centreon is in, and it can save you 20 percent on operation costs. Once you know how to use the solution, you can reuse the scripts and everything you've been deploying, so when you want to add new equipment, new hosts, it's really easy and faster compared to other solutions.

    What is most valuable?

    The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.

    The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want. It's a bit tricky at first to understand how it works, how the data is organized, but once you go through the learning curve, the tool is really powerful.

    Also, because we are able to segregate the data within Centreon, by customer, using the dashboards, we are able to see all our customers in one place, and bring all the relevant information to us directly.

    What needs improvement?

    There is room for improvement in the basic reporting. They provide reporting in PDF files but you cannot modify these PDFs much at the beginning. It would help if they would simplify the modification of reporting, when starting. A lot of solutions in the market have this issue.

    For how long have I used the solution?

    We used to use it when it was an open source solution and, more recently, about a year and a half ago, we started using the EMS solution, the enterprise version.

    What do I think about the stability of the solution?

    It's really stable. It's been working for a year and a half and we haven't had any issue with it. No downtime on the platform. We were able to upgrade, again with no downtime.

    What do I think about the scalability of the solution?

    It's really scalable because you can spread the roles of Centreon across different servers and you can add servers when you grow your infrastructure.

    Right now we have 1,000 hosts, and the other deployments we do are around 500 to 2,500 hosts, usually.

    How are customer service and support?

    Centreon's support is good. When we have an urgent matter, we speak directly to the Centreon team and bypass support. We speak to the engineer who validated our infrastructure. He answers all of our questions.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.

    Our deployment took 10 days, but because our customers want specific dashboards and specific KPIs, we worked on that also.

    The goal was to properly size the infrastructure to make sure we have room to grow. We wanted to make sure we have best practices in place for future deployments. If today we have 1,000 hosts and tomorrow we have 5,000, can we grow easily or do we need to redo everything? We also worked on how to structure the data. What kind of data do we want to pull from the hosts? And once everything was set up, how would we display this data? We also wanted to make sure we reduced the false positive alarms as much as we could.

    We have five or six people who work with the solution. We have some developers who are working on scripting. We have non-technical people who are more focused on building reporting, and when they have a question or something doesn't work, they ask a monitoring expert to interpret the data. And we also have our customers who have the read-only view of Centreon and the dashboards where they can see the real-time data.

    There is no maintenance of the solution on our side, other than adding new hosts or updating, when required.

    What about the implementation team?

    We had one day with a Centreon consultant who helped us on the design part, to make sure we were starting off on the right foot, and at the end to help verify that our deployment was correct. He did a really good job and was really knowledgeable.

    What was our ROI?

    We've seen ROI because we're able to monitor new customers more easily and with less work. We're able to reuse the work we did to deploy new hosts. That is a gain for us. And our customers are happy with the reports and the data we provide to auditing.

    What's my experience with pricing, setup cost, and licensing?

    Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons. And since you can track anything in this tool, it's easy to integrate new hosts. It's fairly easy to replace older versions of other monitoring tools and you can save a lot.

    Which other solutions did I evaluate?

    Because we are a consulting company, we usually work for large organizations, such as banks, industry and retail companies. We have a deep knowledge of monitoring tools such as SolarWinds or HPE. We have extensive knowledge of what's on the market and, knowing that, that's why we chose Centreon.

    The advantages of Centreon are its flexibility and that the licensing is pretty easy compared to other solutions.

    Where Centreon is weaker is that the initial deployment could be easier. It's based on the open source solution, so if you are not from the open source world, and you're not good at Linux, that could be a barrier. But for people who are familiar with Linux this would be a pro. I'm not from the Linux world so for me it is a con.

    What other advice do I have?

    Because Centreon is from the open source world, you need to have some skills at first to be able to master the solution and to deploy it properly. What we frequently see with our customers is that they purchase an expensive solution but they don't take the time to configure it properly. They might be using the solution at 20 percent of its capacity. The same thing can happen with Centreon. That's why you need skills, at first, to deploy it. But after that, it's pretty easy to maintain on a daily basis.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Centreon Provider/Reseller
    Buyer's Guide
    Centreon
    May 2022
    Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
    599,220 professionals have used our research since 2012.
    Marcilio Henrique LAGE MACHADO - PeerSpot reviewer
    President at ITS Solucoes
    Real User
    Top 5
    Built-in plugins help automate monitoring and enable us to monitor things we might otherwise not monitor
    Pros and Cons
    • "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
    • "I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."

    What is our primary use case?

    We use it for monitoring infrastructure and custom applications. We customize the monitoring and dashboards. We have a NOC here, where we monitor our clients' environments 24/7. It is integrated with our ticketing system and SMS and email for communication. We also have a Knowledge Base system integrated with Centreon.

    We use it on-premises for ourselves and we provide SaaS with it for our customers. We have more than 20 installations of Centreon.

    How has it helped my organization?

    Centreon makes it easier and quicker to get the information needed to analyze. It uses different colors when there is a problem that passes a threshold. It gives you information and you just have to analyze the machines on the report. It's easier to find the ones we need to comment on to our clients, so they can look more deeply into them.

    The solution also increases the accuracy of our monitoring because the plugins enable us to monitor things that we wouldn't normally monitor. There are built-in plugins that pick points that we wouldn't usually monitor if we had to create that monitoring by ourselves. When monitoring something, we might not consider one of those points, because it's not a main point. But it is being monitored. And when we troubleshoot, sometimes we use one of those monitoring options that gives us more information. That makes us more accurate. Our accuracy could always increase, of course, but there is no limit on that.

    With the automated configuration for monitoring items using plugins, we optimize our time. And with integration, if we have something happening, we can automatically open a ticket and send communication through SMS or email. Both are very good options. During the day it probably saves us 50 percent of our time, and during the night it's even more. 

    We usually do a mapping of our client's business and present that on a dashboard. We don't generally use the reports for that because the dashboards are more real-time. That way, the client knows in real-time what's happening. That helps align IT operations with business objectives a lot. Monitoring and presenting in that way is the whole point.

    In terms of mean time to resolution, when we introduced Centreon into operations that didn't have it, it reduced the time to resolution because we located the source of problems quicker. The amount of time really depends on the stuff involved. There are a lot of links that take many hours. The time that is really reduced is the time for detection of the problem. The total resolution time, which contains the detection time, is reduced because of the detection phase. But the resolution phase is basically the same. The overall time varies a lot. It's hard to say how much it reduces the MTTR. But it can be very significant in cases where detection is difficult.

    What is most valuable?

    We use almost everything in the product. What is most important are the monitoring, alerting, and the dashboards. If we don't have basic monitoring, we don't have a NOC. It's the basis of the functionality of the system. 

    The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem. We can use BAM for that as well, but we only have it in one of the installations, one that has the Centreon Business edition; the others are using the free version. The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment.

    We use the reports, but not that much, although the reporting is very good. We use it for creating books, monthly reports for our clients. We use the reports for analysis and to say, "These ones require growing," or "This is too big. You can lower the memory and save some money on your cloud." That is a monthly service we provide to our clients. 

    Centreon is also very versatile. There are a lot of built-in plugins that ease the work. But if we need to connect to some device that doesn't have a plugin ready, we can customize a plugin and create monitoring for the device ourselves. It's quite easy. When there is a plugin, it speeds the implementation of new devices. If there isn't one, it takes a little longer, but we are not unable to monitor the device. We are always able to monitor.

    What needs improvement?

    I would like to see more plugins. That is something it needs. 

    There is also room for improvement through dynamic thresholds, or self-discover thresholds. 

    I would also like to see a discovery feature that could map the whole network environment and automatically suggest things. 

    Finally, NetFlow would be helpful. We have a lot of clients that ask for NetFlow.

    For how long have I used the solution?

    I've been using Centreon for more than 10 years.

    What do I think about the stability of the solution?

    It's very stable. We have had Centreon here for more than 10 years, and we have had about three problems in that time.

    What do I think about the scalability of the solution?

    It's very scalable. We have installations with more than 10,000 pieces of equipment. We use the free version and it works well. You just add more pollers and segregate the database.

    How are customer service and technical support?

    Their technical support is very good. They answer quickly without any problems. It's a good service.

    Which solution did I use previously and why did I switch?

    We used to use Nagios. I also used the IBM Tivoli solution, OpenView from HPE, and WhatsUp Gold. I have used many solutions.

    We switched to Centreon for a number of reasons. The IBM and HPE solutions were too expensive. We then went to a free solution, Nagios. But the Nagios interface is not as complete or as good as Centreon's interface. So we switched to Centreon's free version first and moved to using the EMS solution about a year ago, to get the benefits of plugins and dashboards.

    How was the initial setup?

    The setup is very easy. Centreon itself is an ISO that you boot. You answer some questions and it's up and running. In terms of configuration, you can put in the IP address of the host and attach the plugins and they are ready for monitoring. It's very easy. If it had a more complete discovery feature, it would be even better, but it's already very easy.

    The time it takes for the initial deployment depends on how many hosts, and how deeply, you want to monitor. But in less than a week, you can have good monitoring set up for a small to medium sized company. The longer part for us is the interview with the business, the analysts and the system analysts, to understand their particular applications and services and the impact of those on their business, to create business dashboards and business monitoring.

    What was our ROI?

    We have had a quick return on investment because we have a lot of hosts to monitor. For new implementations it speeds up the process of deploying. That is labor-intensive work, and it reduces the amount of that work. That helps create a return on the investment quickly, by not spending on as many man-hours as we would have.

    In terms of replacing other tools, it hasn't really reduced our cost, but we have reduced costs with Centreon in another way. We need fewer people to monitor more stuff. Prior to Centreon we used free tools so the cost of the tool was not the issue; it was the performance of the people working with the tools.

    What's my experience with pricing, setup cost, and licensing?

    If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good.

    What other advice do I have?

    We use multiple views on Centreon. We don't use a single view because it's too big. We could have a single view. But in terms of alerts, when we create dashboards that provide the best point of view for the whole infrastructure, we usually segment them to see things in more detail. If we put the whole infrastructure in a single dashboard, it would be too macro, it would not be detailed enough. 

    We have a lot of screens for monitoring so we create a lot of dashboards and put them on the screens. Those dashboards are not super-detailed, but they are also not a single, macro view, so that we can know where a problem is. We usually create enough dashboards to avoid having to drill down. We have drill-downs, of course, but as a NOC, we prefer to have the most information we can have on-screen. For that we have a lot of dashboards open simultaneously. All together, the way we have set things up, it provides a single view, but with a lot of dashboards, not a single one. That's how we prefer it.

    In our company, for monitoring, we have 12 people using Centreon. For support, there are about 20. As for the number of users who only use our Centreon dashboards, I really don't know because our clients have a lot of people. We have three guys who implement Centreon, customize the monitoring, create the dashboards; all of them do all these functions. They maintain the solution to make sure it's working well.

    I would rate Centreon a nine out of 10. It needs those features I mentioned earlier. But, for the price, it's really a 10.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
    Florent QUILICHINI - PeerSpot reviewer
    Network Engineer at a computer software company with 10,001+ employees
    MSP
    Top 20
    We can manually configure everything that we need
    Pros and Cons
    • "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
    • "I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."

    What is our primary use case?

    We have multiple instances with Centreon: a central, remote, MBI, report server, and two pollers. We also have Centreon MAP. All the pollers are pulling all the endpoints, sending information to the central and remote instances. If we need to produce some reports to connect, then we connect directly to the report server. If we need to produce MAPs, then we connect to the MAP server.

    We monitor bandwidths of all the links inside the data center as well as outside Internet links and MPLS links to have the connectivity, status, and bandwidth consumption. We have defined the threshold on these links to understand if they are being overused or not. This is the main feature.

    We use the same for network devices to see basic information, like a device's uptime to know if it is up or down. It is also the same for all the ports and environment probes on the hardware.

    For the server, we configure specific probes to check some specific services. For example, the server provides a service through a Docker container, then we can configure a specific query to check the Docker container stages. Or, if we need to have the temperature of the air conditioning system, then we configure a specific query to ask for it. So, there is basic information coming from the network devices related to hardware. There is also some specific monitoring about services that we are using in terms of the business or infrastructure on specific devices.

    We have 500 hosts and 4,000 services.

    What is most valuable?

    The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query.

    What needs improvement?

    The solution’s customizable reports and dashboards for allowing management to see performance metrics is very well done. However, it is very time-consuming. I am pretty sure we can create a very beautiful report, but I don't really have time to focus on it now. I wasn't using this feature at the start. Now that we got it, I haven't had time to work on it since it is a paid solution that is quite expensive. We also need to dedicate human resources to work on it, because it is not so simple or quick to configure.

    I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful.

    For how long have I used the solution?

    I have been using this solution for eight years: four years at my first company, three years at my second company, and a year at this company.

    What do I think about the stability of the solution?

    It is very stable. In fact, I thought it has improved a lot over eight years. When I started working on the network, we had to restart Centreon Engine quite often. There were some bugs, mistakes, or errors in the configuration. Therefore, we needed to restart Centreon Engine and some other services inside the server. Since I have been at my current company, we have not done that. We have 4,000 services that we monitor, and it is very stable now.

    What do I think about the scalability of the solution?

    It is quite a good tool. It is scalable in the sense that we can use it for more hosts and services that we want to monitor. If we monitor different kinds of devices, we can still find plugins and plugin packs directly from Centreon's support and website. They are still developing new plugins and updating them. So, it adapts to your infrastructure. They have also developed some patches. So, it has good scalability.

    How are customer service and support?

    The support was great. They answered me very quickly for our two first concerns. For the last one, it was quite long. However, after one escalation, we did solve the problem after a day. I am pretty satisfied with them.

    They could talk in English with my colleague as well as French for me, as I am French. The people, with whom I talked, were very skillful. So, I was impressed. They could easily help me.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was using Splunk at my previous company. Splunk is much more expensive, but it has some capabilities in terms of getting logs. On Centreon, you only get SNMP metrics. However, if you want to get syslogs with a monitoring solution, you can use Splunk, a regexp query, and a specific SQL query to construct a proper output. For this, Centreon is not helpful, but Splunk is.

    How was the initial setup?

    I was not involved with the initial setup at my current company.

    What was our ROI?

    Centreon has helped reduce our mean time to resolution. Because we have well-configured monitoring, we can decrease the time to answer any problem. We are informed quite quickly about an issue, so we can say, "Yes." Compared to no monitoring and waiting for a user complaint, it can save us 30 minutes a month between the first user's complaint and the monitoring alert.

    What's my experience with pricing, setup cost, and licensing?

    We buy the Centreon solution and licenses for many projects and monitoring hosts. 

    It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company. 

    It is a business choice from Centreon to fix the price, so a big company can afford this license or policy. What I am facing right now is that we are short licenses, and they only sell packages of 500 hosts, which is quite a lot. We have a 500 limit for now, and we want to have a quotation for 100 or 200 more. They told us, "No, the next step is only 1,000." So, they could maybe try to sell a smaller package of licenses.

    Which other solutions did I evaluate?

    I tried a few other solutions in terms of monitoring, e.g., PRTG, LibreNMS, Nagios and Cacti. All these solutions, except LibreNMS, are very poor in terms of design. The user experience in Centreon is much better. However, in the end, you just configure some SNMP work on the solution to get your answer. The difference with Centreon is that you can easily define, in the configuration, to have the templates for each host, services, notification, etc. So, Centreon is much better than all these other solutions.

    All the SNMP data is available on the devices. If you know what you want to monitor, you can do it with or without Centreon. So, it does not increase the accuracy. It provides a very user-friendly way to display it, but it's not more accurate. To be more accurate, we did use another tool, Splunk, which provides some artificial intelligence or behavioral monitoring.

    In terms of pure SNMP metrics monitoring, Centreon is very good. However, if you want to diversify your monitoring with other inputs than SNMP, e.g., syslogs. Other tools can be very useful, like Splunk or ELK, for diversification.

    What other advice do I have?

    Take time to configure it well, as it is very useful. Don't leave it until later. It should be implemented at the start, not after all the infrastructure is in place and in production. It should be done from the beginning, before the application server.

    Get the vendor training to understand as much as possible about the solution. While it is quite user-friendly, it is not so easy to understand how the plugins and plugin packs work.

    Invest time at the beginning, as it will save you time later. This will help you a lot. So, my advice is to start as soon as possible to work with a monitoring solution when you have an infrastructure, especially on Centreon.

    I would rate Centreon as eight out of 10 because I really like it.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    Massimiliano Faraon - PeerSpot reviewer
    CEO at Artesys Orion
    Reseller
    Top 5
    Consolidates other solutions all in one place where you can maintain and monitor them
    Pros and Cons
    • "You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
    • "Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."

    What is our primary use case?

    We are an IT company. We are using Centreon to deliver services to some of our customers. The main use is for IT monitoring of their infrastructures, especially right now in the media and telecom sectors. In the last month, we have also been approaching the public media sector in Italy.

    How has it helped my organization?

    We are using Centreon for our customers. During the COVID-19 emergency, we were able to do all the tasks required from our customers because you have unlimited access to information remotely. It is very powerful from this point of view because you can see real-time information about how the customers' businesses are going. If you need to make some emergency actions, you can put in place all of them effectively and in the right position on time.

    You can combine step-by-step the URL services or review services that you are invested in. You can operate at a higher/different level of critical alarms or at a different level. You can review whether a service has been met.

    What is most valuable?

    You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.

    Centreon has some additional modules. Through these modules you can have all kinds of reporting and dashboarding, which are fully customizable, not only from the content point of view, but also from the graphical point of view. You can design, implement, and deploy real maps representing your services from a geographical and service point of view. So, executives can view their services, e.g., if there is an impact and which are the services impacted. In this way, you can strictly separate the dashboard for the technical stuff and create a separate dashboard for executives to see business information. These are the specific capabilities of Centreon. 

    You can do some predictive metrics using the tools of Centreon. Therefore, you can have an alarm of sorts before some events can occur.

    Connecting to any system, such as traditional on-prem, cloud, virtualized, or edge devices, is very simple. There are hundreds of plugins ready to be deployed with several key monitoring indicators that take place. This is very powerful because you can simply pick up the connectors made available by the plugin's package. 

    You can use the API to develop any type of integration. The plugins for users are capable of covering the major vendors and other kinds of software, e.g., the major types of ticketing software that are widely available. 

    What needs improvement?

    Centreon is missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.

    For how long have I used the solution?

    More than 12 years.

    What do I think about the stability of the solution?

    It is very stable. It is rare to receive complaints from customers, though sometimes it happens.

    What do I think about the scalability of the solution?

    It is scalable. We have tens of thousands of homegrown devices.

    We have five users, including our CTO and systems engineers. They can design, implement, and train people on the solution.

    How are customer service and technical support?

    Our people get a quick response in the proper time.

    Which solution did I use previously and why did I switch?

    We primarily switched to Centreon because of compatibility, cost, difficulty in finding expertise, and support with our previous solution. 

    Centreon has been more flexible with customers' requests. We also saw at the same that Centreon would be able to grow with customer needs, not investor needs. They have developed their technology to solve customers' problems in the last two years, doing an excellent job with reporting and predictive analysis.

    How was the initial setup?

    The initial setup is not complex for skilled Centreon users, even in cases of customers with very heterogeneous infrastructure. In fact Centreon has the ability to grow horizontally when needed, using the ready to use plugins. Usually, for customers from 500 up to 1000 hosts to be monitored, the implementation process may require from two up to four weeks for a basic-standard deployment.

    What about the implementation team?

    We can do the implementation by ourselves.

    We take a step-by-step implementation process for customers. We adjust the solution based on each customer's needs.

    What was our ROI?

    We have seen ROI with Centreon.

    The solution has reduced our mean time to resolution.

    One of the main characteristics that help customers to reduce costs is the solution's capacity to consolidate. This causes the solution to be more efficient. It immediately gives you the big picture about what is happening. Staff can immediately identify a problem and how to solve it. Centreon provides one single point for information so you don't have to use other solutions.

    What's my experience with pricing, setup cost, and licensing?

    The solution is affordable. The price isn't so high compared to other solutions. The price is negotiable, e.g., you can get a very good price at 20,000 devices if you can commit for several years.

    Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver.

    Which other solutions did I evaluate?

    We do a competitor evaluation every year of the market to determine if there is a better competitor. While there are other solutions, I don't think there is a better solution than Centreon.

    The solution increases the accuracy of our monitoring. The reaction that I have had from some customers, or even prospects, when we do a live demonstration involving how Centreon is working is that their experience with other solutions is bad. Centreon is a really capable tool that increases efficiency and gives you more information.

    We have been a partner of other brands in the past, and comparatively, Centreon is much more stable.

    If you are large customer who spends more on the solution, you receive more services versus other market competitors. Centreon offers value for its cost.

    What other advice do I have?

    It is a complete solution. Our customers are happy. If you want to improve your active monitoring activity, you should use Centreon. I would rate the solution as a 10 out of 10.

    Centreon is readily available to integrate tools from other vendors.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
    Engineering Manager at a tech services company with 10,001+ employees
    MSP
    Proactive reporting guides our NOC on what needs to be fixed, saving them time
    Pros and Cons
    • "In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."

      What is our primary use case?

      We use it for standard monitoring of 300 to 400 devices, the usual Windows and Linux servers and network equipment. We are monitoring the disk usage and the network ports.

      How has it helped my organization?

      The teams within our NOC get proactive reports which are quite detailed. That saves them a lot of time on having to research or troubleshoot to find an issue. Thanks to Centreon, they are guided to what needs to be fixed.

      And it's an invaluable tool for helping to drive business performance excellence and aligning IT operations with business objectives. It's been helping us to engage in smarter reviews of what's happening within our network. We get alerts popping up from time to time, and we can use them to implement permanent fixes or workarounds.

      Another benefit is that Centreon has helped measure service performance by modeling IT service maps for business-critical IT workflows. We actually give detailed reports to our customers and they're all based on Centreon's reporting. That ability is very important, a top priority.

      What is most valuable?

      The best features that we've come across enable us to create our own monitored instances. For example, we have a SQL script that is being run by Centreon, and it gives us a specific metric on the dashboard that we utilize for monitoring the performance of a third party. We integrate with third-party companies or, in this case, government institutions, and they do not give us any guarantee of the service, and they also don't give us the ability to monitor the service. However, from our side, we can monitor the throughputs with the SQL script that we have running with Centreon.

      In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time. Our service desk staff spends most of their time on the dashboards, and they use the proactive monitoring to log service requests to the L2 and L3 support. They've been invaluable in that sense.

      The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us as well.

      For how long have I used the solution?

      We've been using Centreon for close to two years.

      What do I think about the stability of the solution?

      We haven't had any stability issues with the solution since we started using it.

      What do I think about the scalability of the solution?

      The scalability is also good, not that we've needed to do much so far.

      We don't yet use the anomaly detection to help alert on unusual or dysfunctional behavior, but that is a feature we want to implement.

      How are customer service and support?

      We haven't needed to use their tech support so far.

      How was the initial setup?

      A different team within our organization was involved in the setup, but as I understand it, the guy from Centreon was quite familiar with it, so it was quite easy.

      The deployment of Centreon took about two months, but that was mostly due to user adoption by the service desk and NOC teams.

      Initially, when we did the setup, we just threw all of our devices into Centreon, and at one stage it became quite bogged down in the sense that there was too much reporting or alerting. But it was quite easy to filter things and to streamline the reporting, enabling us to get exactly what we needed, including the proactive monitoring that we needed. The flexibility that Centreon has given us to do that kind of analysis and streamlining has been invaluable.

      What's my experience with pricing, setup cost, and licensing?

      I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit.

      In a different company, I was dealing with SolarWinds, which was okay for what it did, but the licensing for SolarWinds was quite expensive in comparison. In terms of navigating the licensing models, Centreon and SolarWinds are basically the same.

      Which other solutions did I evaluate?

      The other option being looked at was SolarWinds. With Centreon, there's the licensed package, but it's also an open-source platform, and that was the driving force behind the decision to go with it.

      What other advice do I have?

      My advice would be to go ahead with Centreon. Don't waste time, go ahead.

      There are still a lot of features that we don't yet use that we are looking into. But overall, so far, it's been very good.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      Flag as inappropriate
      Network Project Manager at a tech services company with 11-50 employees
      Real User
      Top 10
      Great basic and extended features with a helpful support staff
      Pros and Cons
      • "We have the business activity monitoring, the map, and the MBI modules and they are all very good."
      • "Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."

      What is our primary use case?

      We basically use the solution to host monitoring for our customers. We are trying to upsell them to use some of the more advanced features of Centreon, however, unfortunately, we haven't succeeded in doing so yet.

      What is most valuable?

      I've only really worked with the basic features of Centreon, including the monitoring and simple reporting for dashboards. 

      I have seen on the demonstration that there are a lot of other features which could be interesting, however, I have not had the chance to really see them or deploy them for our customers. 

      We have the business activity monitoring, the map, and the MBI modules and they are all very good.

      What needs improvement?

      One of my pet peeves with Centreon is that it's not easy to determine what the end results are of all of the inheritance from the different hosts and service templates, for example. If there was a way to easily determine, for example, for a specific host, which notification settings or service settings, would be ideal to set. 

      Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process.

      The solution needs more features on the mobile app. Currently, the mobile app cannot be used to receive notifications. It would be great if the mobile app acquired the capability to receive notifications from devices. Our customers are asking for that kind of feature.

      For how long have I used the solution?

      The organization has been using Centreon for five years now. However, I only have slightly more than one year of experience with Centreon, the same as my tenure with this organization.

      What do I think about the stability of the solution?

      We do encounter bugs every so often, however, the management offers the support and can easily jump in and help us fix those issues. Overall, it's stable. We do encounter some issues simply due to the fact that no software product is perfect. That said, they are very good at quickly addressing and resolving them.

      What do I think about the scalability of the solution?

      I don't have any experience with scaling. It's supposed to be scalable on paper, however, I haven't really tried it in practice nor do I know other people who have tried to scale it up. Therefore, I have no firm opinion of the potential to do so.

      In general, we have about 30 users on the platform at the moment. Most of them are customers who have read-only access.

      How are customer service and technical support?

      Technical support has been great at being responsive when we've dealt with bugs on the system. We're satisfied with the level of support they provide.

      Which solution did I use previously and why did I switch?

      I can't really give an answer due to the fact that, when I came on board, we had already been using Centreon for quite some time and I have not really explored what was used before they started using Centreon in the organization.

      How was the initial setup?

      When I came on board, Centreon was already up and running, and I did not have the experience of going through the initial setup. As it was already complete, I can't really speak to the process. I don't know if it was straightforward or complex or how long the deployment took in general.

      What's my experience with pricing, setup cost, and licensing?

      My management has had some issues with the pricing, primarily due to the fact that we actually are currently still a Centreon partner in Asia. Unfortunately, we were not able to really capitalize on the partnership, so we are ending the partnership. 

      We are moving from the expensive Centreon Enterprise edition and downgrading to the IT edition. You could infer from that there are issues with pricing, however, had we been able to successfully sell Centreon or Centreon-based services to more customers, we might have stayed on Centron Enterprise. Since it's just for a few customers, the Enterprise edition does not make sense due to the rather high pricing.

      What other advice do I have?

      We still have a partnership agreement in Asia, however, we are mostly just a customer. Our business relationship with the company is coming to an end and we are downgrading from an Enterprise solution to an IT one.

      The way the architecture of the solution is set up, the central server is on the public cloud, and for each customer, we have on-premises servers.

      Overall, I would rate the solution eight out of ten.

      Which deployment model are you using for this solution?

      Hybrid Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      Mamadou-Diallo - PeerSpot reviewer
      IT Analyst at La Corporation D'urgences-Santé
      Real User
      Top 5
      Helps me detect where the problem is quickly
      Pros and Cons
      • "Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
      • "Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."

      What is our primary use case?

      We use it primarily for monitoring our devices. We also use it for discovery. For example, if a server is down, the first step to take is just go to Centreon and have a look.

      I installed this solution on my company's local server. It is on the LAN network. There is a plugin for Centreon for connecting and providing visibility to the host.

      How has it helped my organization?

      It provides visibility into the network. Without visibility, it is difficult to know what the first step to take is when there is a problem. With Centreon, I can just go to their website if the server is down and it gives me visibility.

      We have seen increased usage. That has expanded.

      Centreon helps align IT operations with business objectives. It helps our guys in support monitor all our services. It gives you visibility for all services on the host via a link.

      What is most valuable?

      You have one single view, which is good. As the administrator, the permissions are the same for every account in the Active Directory. 

      We use the solution’s Anomaly Detection feature. It helps our teams to predict potential issues. I like this option for its graph. The graph is very good for when you want to look at evaluating your system over time. It also automates the alerting process. 

      It is very easy to manage because the visibility is good.

      What needs improvement?

      In the next year or two, I need to implement a load balancing system because I am using Veeam Backup, which I don't like. 

      For how long have I used the solution?

      We have been using Centreon for the last couple of months.

      What do I think about the stability of the solution?

      The stability is good because the operating system is Linux, and we are using the latest version.

      We use it with vBackup, and the server backs up to vBackup every two to three days.

      What do I think about the scalability of the solution?

      The solution is monitoring 6,000 services.

      35 percent of the technical support use the solution.

      How are customer service and technical support?

      The support is good when I contact them directly. Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French. We do have someone there, who helps us with French when needed.

      The support checks the command line of our Linux system, which is good. 

      You can go to their website to investigate problems. This provides us flexibility.

      Which solution did I use previously and why did I switch?

      At my last company, I used Nagios XI.

      We brought on Centreon because we didn't have a monitoring solution.

      How was the initial setup?

      The initial setup is very easy. On the website, if you want to create an account, you go to the website for the cloud. There, you have the possibility to run a test of the system, before you want to implement it.

      The implementation process was the same as the last system that I used. This made it easier to use.

      What about the implementation team?

      My company implemented the system. Then, we implemented a hub with the services, and this took five to six months. It takes time to implement all the services of a company because of all the firewalls. 

      Only six to 12 people can currently configure Centreon.

      What was our ROI?

      Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs.

      What's my experience with pricing, setup cost, and licensing?

      I recommend looking at the trial version.

      Which other solutions did I evaluate?

      Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support.

      What other advice do I have?

      The solution is very good. I would rate it as a nine (out of 10). 

      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      Buyer's Guide
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      Updated: May 2022
      Buyer's Guide
      Download our free Centreon Report and get advice and tips from experienced pros sharing their opinions.