IT Central Station is now PeerSpot: Here's why

Centreon OverviewUNIXBusinessApplication

Centreon is #7 ranked solution in top Cloud Monitoring Software, #8 ranked solution in Infrastructure Monitoring tools, and #9 ranked solution in best Network Monitoring Tools. PeerSpot users give Centreon an average rating of 8.4 out of 10. Centreon is most commonly compared to Zabbix: Centreon vs Zabbix. Centreon is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
Centreon Buyer's Guide

Download the Centreon Buyer's Guide including reviews and more. Updated: August 2022

What is Centreon?

Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.

Centreon Features

Centreon has many valuable key features. Some of the most useful ones include:

  • Supervision of hybrid infrastructures, from one end to the other
  • Open and flexible architecture 
  • Open-source solution, downloadable for free
  • Filtering capability in GUI interface
  • Proactive end to end monitoring
  • Easily configurable and simple to handle
  • Dedicated dashboard widgets
  • Scalability
  • Independent application for monitoring
  • End to end reporting with actual logs

Centreon Benefits

There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:

  • Single platform, multi-user rights & access: Centreon is designed with built-in ACL, allowing enterprise users access to the monitored data on a need-to-know basis.
  • Smart data-mapping for customized macro & micro views: Centreon provides real-time custom views in multiple screens with graphic-rich data mapping, which also enables monitoring operators to act and troubleshoot from a distance.
  • Ready monitoring intelligence & reporting: With Centreon, you can easily generate reports of essential operational KPIs by using pre-configured templates, and add reports as needed by exploiting the dedicated monitoring data warehouse.

Reviews from Real Users

Below are some reviews and helpful feedback written by Centreon users.

PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.” 

Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”

Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."

Centreon Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

Centreon Video

Centreon Pricing Advice

What users are saying about Centreon pricing:
  • "The solution has a free part and after that threshold, you will need to pay. For example, if you believe you can create an interesting map, most of the time, you will have to pay 10,000 Euros per year for having access to these components."
  • "The pricing works out well for us, given our environment and where we are."
  • "Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
  • "It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."
  • "Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
  • "The price is not too high. Licensing is driven by how many hosts you monitor, but because you can run the agentless version, you don't have to declare every host to Centreon, one at a time. That means you can drive your infrastructure supervision with a very low number of declared hosts."
  • "I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit."
  • Centreon Reviews

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    System engineer at a financial services firm with 51-200 employees
    Real User
    Top 20
    Great ready-to-use connectors and integrations with excellent visual dashboards
    Pros and Cons
    • "For servers and for applications, it was very, very efficient."
    • "The problem with the reporting is you have to configure the report, and after that, you will have the same report every month, every week, every day. You have to sync it in order to have a great report."

    What is our primary use case?

    Firstly, it was used to start monitoring the desktop computers of the company and all of the servers, systems, and desktop applications. Secondly, it was used for monitoring the company's network. Lastly, it was used to monitor the company's applications.

    How has it helped my organization?

    Most of the time we solicit engineers and other experts in IT when something doesn't work. When everything works, everyone considers that normal. It is a critical app and a critical piece of equipment in our organization. Being able to anticipate and act before there is big trouble is better for our business and for the image of the company. There's no point to wait until there is a problem in the company, if you can avoid it. In many French companies, many people don't understand that part.

    What is most valuable?

    For servers and applications, it was very, very efficient.

    The flexibility and customizability of Centreon's reports, analytics, and dashboards are good. It is of very great value that we can create a graphic map. It gives a good understanding to managers and directors about the importance of monitoring within the company and, as a system engineer, to have a very efficient vision of what is happening when your app is not working. You can be informed before your customers. Afterward as well, you can better communicate with your customers and can let them know that you are resolving the problem. It's the best tool on the market for that at the moment.

    It's not sufficient to have only this tool if you would like to anticipate a lot of problems. You can add other tools. However, it’s really useful in particular to keep this tool and to understand where the problem is, and who’s working on it. It's important that the company invests money in monitoring tools and the business.

    Centreon's dashboards help you see all of your customers in one place. We use only one dashboard for some applications. For example, we made a dashboard for a critical app with all of the equipment of the app as the server. We put everything on the map. I work only with IT teams with interns. I don't work in an IT department or work with professional customers, so it’s hard to assess dashboards fully.

    We use Centreon Plugin Packs Connectors, for the database with our SQL. It was very comfortable to use the plugin directly and it was very simple to implement.

    Certain devices and equipment have plugin packs that helped our organization support and/or integrate. For example, a Windows Server component, and a Linux component. We have some tools in which we know what we need to supervise on a server for the database. We have some metrics that we are using, however, it’s easier with the pack.

    We can implement a project very fast and we don't have many things to think about. There's no fear of forgetting something important. It was very comfortable and to use with all the free components it has.

    It’s important that we have ready-to-use connectors and integrations for helping to provide a clear, comprehensive view of our organization. It's very easy, and it's not very complicated to implement. It's very well developed, and you can be confident using it.

    We did use Anomaly Detection to help alert unusual dysfunctional behavior. It was a project, however, we don't use it every day. It was a project that we developed for the ability to anticipate some problems in the IT system. For example, a server that will be crushed or a problem with the CPU. There are some tools that can alert us about future issues. However, I haven’t fully implemented anything due to a lack of time.

    Centreon is great for helping to monitor our IT infrastructure and cloud-to-edge and providing holistic visibility. It's very efficient. It's graphically very simple to find task user information. 

    Another thing that we love about it, is when we work for example, with the Army, they prefer to work with French projects yet take, for example, a US solution. It's great in France to use a French project.

    For more than ten years they’ve developed new things every year. They like to always be on the top of the market with their project, and the progress they make year after year is incredible. Three years ago, I discovered that if we have money to spend with them, they have some teams of developers and we can share with them our budget and they can then develop something directly for our company. Afterward, they’ll use part of the work to improve themselves. I found this a very smart way of working.

    Centreon helped measure service performance by modeling IT service maps for business-critical IT workflows. It was more informative according to my use case. We can make some weekly reports, daily reports, or monthly reports.

    Centreon is great for helping to drive business performance and excellence and aligning IT operations with business objectives. It improved performance in terms of understanding the past. If it's very well configured, someone can fix a problem quickly. There is some progress that can be made in anticipating the future and trying to improve the performance of the future as a company to avoid problems and prevent incidents before they arise.

    The product is helping to consolidate all alerts, KPIs, and business maps, as well as managing metrics across domains. For example, if we have a team who doesn't know how to contribute, or how to implement these parts, it's possible to solicit consulting assistance. They can help us remotely, or they come to our company to help us to configure items. If someone works with a big company, for example, they can get help from someone to come in for a few days or a week and assist them.

    What needs improvement?

    The problem with the reporting is that you have to configure the report, and after that, you will have the same report every month, every week, and every day. You have to sync it in order to have a great report. For me, the reporting tool is not a strong aspect of the product.

    Buyer's Guide
    Centreon
    August 2022
    Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
    622,358 professionals have used our research since 2012.

    For how long have I used the solution?

    I've been using the solution for three years.

    What do I think about the stability of the solution?

    In terms of stability, it always works according to what I implemented. For me, the product has always been reliable.

    What do I think about the scalability of the solution?

    The company can help you scale. For example, on the website, they mention that if you would like to develop your infrastructure, they will let you do it for free and give some recommendations about what you need.

    In our case, for each new project, we start with an all-new infrastructure. I don't take existing infrastructure and evolve it, I start from scratch. Therefore, it's hard to discuss the scaling over time. 

    We had near the maximum amount of users, at about 200.

    How are customer service and support?

    Technical support is very professional. They can understand your issue very fast. For example, if you solicit a report, they propose a very fast solution. It is a commercial relationship. They will not help you if you don't pay for the support. However, they also offer a community that is very big and very active, so you can get some answers free as well.

    The support responses are very fast compared to other projects. For example, an engineer will quickly help you remotely. It's 800 Euros per day in France. If they come into the company, it's 1500 Euros per day. Sometimes it takes a few days for the company to develop the solution, however, you will always get a solution from them.

    They're very kind, very professional, and so fast, but you have to pay them. That said, they will make it work.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It's simple to implement. We needed samples to copy and there are many tools on the market that required us to learn their methods, however, there are many forums that helped. Having a community around the product is great. While it may not be able to help answer brand questions, if we have a basic or specific query, we will always have someone that can answer them.

    The deployment takes between three weeks to four months. It depends on the size of the IT infrastructure. If the infrastructure is big, it can take months. However, most of the time, it's not that long. It will take a while if the company and the managers don’t share a common vision. Most of the time it’s coming to agreements that take up a large portion of the setup.

    While you only need one person for deployment and maintenance, the more people you have the faster you can move. In reality, one person can develop the solution for a team or a department. It's really possible.

    What about the implementation team?

    My organization likely hired someone. I know the consultants are great.

    What was our ROI?

    We have seen an ROI. It anticipates critical problems. For example, if expensive critical equipment shuts down or doesn't work, we can lose one million Euros per hour. A great monitoring tool like this helps to avoid a full shutdown and for me, that means we have seen a great ROI.

    However, most of the time, the director of the company never understands that.

    What's my experience with pricing, setup cost, and licensing?

    The solution was used at its maximum capacity. The solution has a free part and after that threshold, you will need to pay. For example, if you believe you can create an interesting map, most of the time, you will have to pay 10,000 Euros per year for having access to these components.

    In terms of cost, it's very cheap for the value that it brings to big or small companies.

    I foresee the company being in the top five to ten of this type of product in the next few years as the licensing is quite good. It's specific and when you understand the logic, it's great. It's easy, however, each monitoring tool has its own logic and its own method. If you understand one, you will find others to be a bit different. 

    Which other solutions did I evaluate?

    I did evaluate other options, however, this one was the most compelling. 

    This was easier to implement and had the most potential compared to other products. There were some other products that had potential. However, they were really expensive.

    This product can be implemented with both small and big infrastructure. It's also a free solution up to a certain point, which works well for smaller projects.

    There is a similar solution called Shinken. It has fewer functionalities and is more complicated to maintain and install. 

    What other advice do I have?

    We have not used Centreon to help replace and reduce our legacy monitoring tools.

    If a company would like to have a great overview of its infrastructure, for example, this solution is very interesting. I don't know all of its functionality, however, it's really enough in terms of having an overview of our company in our IT system. A person can be technical or non-technical and still get a lot out of it as it's so visual. It will help a lot of people.

    I'd advise others to try it. I would rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Thor Myhrstad - PeerSpot reviewer
    CEO at a tech services company with 11-50 employees
    MSP
    Top 5
    Helpful support, offers good visibility using a single pane of glass, and improved our monitoring accuracy
    Pros and Cons
    • "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
    • "Improvements are needed in the area of cloud monitoring, as that's a newer feature."

    What is our primary use case?

    We use Centreon primarily for network monitoring. We monitor our customers' networks, including the internet connection and the switches, for temperature and general hardware status. For some of our larger customers, we use it to monitor servers as well, using the simple network management protocol (SNMP).

    How has it helped my organization?

    We see benefit from using this product all the time. For example, if there is a hard drive that's failed in a system then we get notified via Centreon. If there is some kind of environmental deviation, such as an air conditioning unit or something else that doesn't work, then we get environmental information like the temperature has changed.

    We also get notifications if the internet goes down. Prior to COVID, there were lots of people in various offices and we need to know if they're all working and productive. 

    This monitoring and notification system is something that happens constantly.

    Centreon increases the accuracy of our monitoring, although accuracy is something that we consider to be a core feature. If the product generated alerts that you couldn't trust then it would be a cry-wolf scenario, effectively making it unusable. We would not use a product that was not accurate or didn't perform as expected, because that makes the whole product useless. Basically, if the monitor isn't accurate then there's zero value in the software.

    What is most valuable?

    The reports are definitely good, although, to us, the most important thing is that action is taken. When events and things happen, it's important that they're acted upon and dealt with, and that we're notified. Reporting is one of those things that can be used to show a customer that you're doing your job, but the most important thing for us is using it to do our job.

    The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. Being the monitoring environment, it doesn't really do remediation, so it is not our only tool. We have three core applications that we use, and Centreon is one of those very important applications. If you're a carpenter you need a hammer, or if you're a doctor, you need a stethoscope. It's one of those core tools that, if you don't have it, it's hard to do your job.

    The most important thing in any kind of monitoring system is that it's set up correctly. If this is the case, where all of the correct relationships and workflow are mapped out such that you will see only the most important details, then the single-pane view is very useful and it can save a massive amount of time.

    It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value. The customer is the most happy when there are issues that you uncover and they're quickly addressed.

    It has certainly reduced our mean time to resolution. This is because it is set up properly so that we can figure out what the issue is as quickly as possible. Reducing noise is very important and it also helps increase the accuracy of the alerts that we're receiving.

    What needs improvement?

    Improvements are needed in the area of cloud monitoring, as that's a newer feature.

    For how long have I used the solution?

    We have been using Centreon for approximately 10 years.

    What do I think about the stability of the solution?

    At the core, the systems are very stable. The only issues that we have run into are around updates. This is true with anything, including Microsoft updates. As this is an enterprise-grade solution, you probably don't want to be the first ones to apply the updates.

    My advice is that you should have a conservative approach to when to apply updates. That said, we have active support, so we are always upgraded to the latest version.

    What do I think about the scalability of the solution?

    This solution is almost infinitely scalable. Almost everyone in the company works with it at some level. We have approximately 20 people in technical roles who use it, and the environment contains between 3,000 and 5,000 devices. This could be monitoring a single internet connection, up to monitoring thousands of systems.

    In terms of versatility, Centreon came from a traditional monitoring system, so it is better with traditional infrastructure. However, they're building more cloud monitoring and it's something that they're working on. But its current strength is on the core network infrastructure components, as I see it.

    Versatility is not something that is critical to our monitoring operation. For some of the cloud services, we can spin up instances and we can monitor that way. But, some of the cloud instances, depending on what it is, need to be dealt with in a different way. Often, the provider has solutions for that.

    How are customer service and technical support?

    We work with a dedicated technical support person who is fantastic, so our overall experience with them has been very good.

    Which solution did I use previously and why did I switch?

    We had a solution in place previously that didn't have a single-pane view. It's hard to quantify, but having Centreon certainly makes it much more efficient, as you're able to go in and see the status of all your customers in one place immediately, in real-time, rather than having to log into a separate portal.

    One of the things that we did previously was to develop plugins and tools in-house. This was something that was time-consuming and is no longer necessary. We switched because we didn't have to spend time on training, and it allowed us to focus more on our core mission.

    How was the initial setup?

    With any enterprise-grade monitoring system, the key thing is that you take the implementation seriously. You need to look at and understand what kind of architecture you want to set up and how you want it to be laid out for your customers. The initial process, like the initial setup process for any tool of this magnitude, will take some time if you want it to work really well. That initial time investment, however, is well worth it later on when you have the correct relationships set up and you have a reduction in false alerts, ultimately leading to a higher accuracy level for alerts.

    If you're going to have success, it's very important that you take the time to set up parent-child relationships. You need to take the time to set up how the processes work for each customer because otherwise, you'll have a scenario like in Three Mile Island that had that nuclear disaster, where you get hundreds of alerts in a matter of one minute.

    If it's set up correctly then it's super-useful. If a certain condition happens, you want to get an alert for the correct condition and not underlying alerts that are not useful. That's the most important thing. If it's set up correctly and you have the correct relationships and workflow all mapped out, then it's very valuable and it can save a massive amount of time. With Centreon, it's very important that you take that time to set up the parent-child relationships.

    For us, it took several months to get it set up to be the way we wanted it. But, once it is in place, it is a solution that you can possibly use for decades to come.

    What about the implementation team?

    We used a collaborative approach between our in-house team and the vendor. We had certain requirements that were important to us and we discussed those with the Centreon team. At that point, we worked together on implementation and deployment.

    What was our ROI?

    Using Centreon has helped us to reduce costs, although it's hard for me to quantify. For example, we have saved time in that our in-house developers no longer have to create plugins and other tools that we used before implementing Centreon. Also, because of the faster resolution times and reduced noise for the alerts, it drives up productivity because we don't have engineers looking at alerts that aren't real.

    Finally, Centreon is one of our core tools and if we didn't have it, we couldn't do our job effectively.

    What's my experience with pricing, setup cost, and licensing?

    Looking at this product from a pricing perspective, you need to consider the differences between developing your own solution in-house and buying one. There is always going to be a certain amount of time that you have to spend to customize and get to know a tool, but the fact that you have access to the support is a really big plus because it makes it so that things are done in a more uniform way.

    The pricing works out well for us, given our environment and where we are.

    Which other solutions did I evaluate?

    We evaluated other options, but one of the reasons that we chose Centreon is because it came out of an open-source environment, and that is something that we really liked. We do have open-source capabilities in our organization, which helped with the transition, making it easier and smoother for us.

    What other advice do I have?

    On the network side, it's one of the most important tools that we use to see the status of our customers' network infrastructure. With that in mind, if you don't set it up correctly then you don't get any of the benefits. My advice for anybody who is implementing this product is that they need to be ready to think through the architecture properly, then be willing to devote the proper internal resources to the implementation. This is true especially for the dependencies of hosts and services and setting them up correctly because that is absolutely critical in reducing false positives.

    We look at Centreon as a partner and we work in partnership with their support because to create the most successful implementation, it's important that it's a two-way street. It takes input from you as the customer, and input and help from Centreon. To have it work in the most efficient and best way, parties need to be able to devote time and resources to set it up correctly. But then once you've done that, you are able to get the rewards, with faster resolution times, reduced noise for the alerts, and that drives up productivity because then you don't have engineers looking at alerts that aren't real.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Centreon
    August 2022
    Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
    622,358 professionals have used our research since 2012.
    Thomas Curutchet - PeerSpot reviewer
    Managing Director, CANADA at eva
    Reseller
    Top 5
    Gives us the flexibility we need through scripting and provides customizable, real-time dashboards
    Pros and Cons
    • "The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
    • "During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."

    What is our primary use case?

    We are a provider of the Centreon solution and a reseller as well. We also use it internally to monitor our offices around the world.

    We also have a NOC for our customers hosted in Azure and AWS.  We provide Centreon EMS as a SaaS solution to monitor the infrastructure (or applications) of our customers. 

    As a reseller/integrator of Centreon, we deploy it on premise for our customers as well.

    How has it helped my organization?

    We try to provide a 360-degree view of the infrastructures. In that context, the feature we most benefit from is the dashboards. We build specific dashboards using the integrated tool called Centreon MAP. It allows you to draw your network for a site or to draw an application and how it works with all the components, as if you were drawing in Microsoft Visio. The diagram is dynamic and, underneath the it, you can put metrics and data that is directly pulled from every infrastructure or application components.

    In terms of Centreon's versatility for connecting to any system, as long as the device has an IP, it's fairly easy to interconnect with anything. You can perform basic monitoring, or you can look for more specific KPIs on any kind of equipment by using a combination of SNMP, API and scripts. For our NOC operations, we easily deploy a poller in our customer's environment that securely connects to our central servers. Making it really easy to add new customers to our NOC.

    In addition, it increases the accuracy of our monitoring. When looking at the availability of an asset, what matters from a business perspective is what is the real value. For example, if we're monitoring a retail store and there is an outage during the night, since the store is closed it doesn't matter if the systems there aren't working during the night. With Centreon, you have the ability to track the availability for specific time slots. That's one of the features that we use a lot. We are able to say that during business hours everything went fine.

    Once you're familiar with how Centreon works, it is way easier than any other solutions. You are able to cut out all the unnecessary notifications that you can get and only stick with the essential ones. In this way, you don't miss any important alerts. And because we are able to track a lot of data, and not only availability, we're able to find the root cause of an issue much faster than with another solution. Once everything is set up correctly, it reduces our MTTR by 50 percent.

    There are a lot of free tools on the market, and they work. But once you have some specific requirements, especially for reporting and dashboarding, you need a complete enterprise grade solution. It's the category that Centreon is in, and it can save you 20 percent on operation costs. Once you know how to use the solution, you can reuse the scripts and everything you've been deploying, so when you want to add new equipment, new hosts, it's really easy and faster compared to other solutions.

    What is most valuable?

    The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.

    The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want. It's a bit tricky at first to understand how it works, how the data is organized, but once you go through the learning curve, the tool is really powerful.

    Also, because we are able to segregate the data within Centreon, by customer, using the dashboards, we are able to see all our customers in one place, and bring all the relevant information to us directly.

    What needs improvement?

    There is room for improvement in the basic reporting. They provide reporting in PDF files but you cannot modify these PDFs much at the beginning. It would help if they would simplify the modification of reporting, when starting. A lot of solutions in the market have this issue.

    For how long have I used the solution?

    We used to use it when it was an open source solution and, more recently, about a year and a half ago, we started using the EMS solution, the enterprise version.

    What do I think about the stability of the solution?

    It's really stable. It's been working for a year and a half and we haven't had any issue with it. No downtime on the platform. We were able to upgrade, again with no downtime.

    What do I think about the scalability of the solution?

    It's really scalable because you can spread the roles of Centreon across different servers and you can add servers when you grow your infrastructure.

    Right now we have 1,000 hosts, and the other deployments we do are around 500 to 2,500 hosts, usually.

    How are customer service and support?

    Centreon's support is good. When we have an urgent matter, we speak directly to the Centreon team and bypass support. We speak to the engineer who validated our infrastructure. He answers all of our questions.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.

    Our deployment took 10 days, but because our customers want specific dashboards and specific KPIs, we worked on that also.

    The goal was to properly size the infrastructure to make sure we have room to grow. We wanted to make sure we have best practices in place for future deployments. If today we have 1,000 hosts and tomorrow we have 5,000, can we grow easily or do we need to redo everything? We also worked on how to structure the data. What kind of data do we want to pull from the hosts? And once everything was set up, how would we display this data? We also wanted to make sure we reduced the false positive alarms as much as we could.

    We have five or six people who work with the solution. We have some developers who are working on scripting. We have non-technical people who are more focused on building reporting, and when they have a question or something doesn't work, they ask a monitoring expert to interpret the data. And we also have our customers who have the read-only view of Centreon and the dashboards where they can see the real-time data.

    There is no maintenance of the solution on our side, other than adding new hosts or updating, when required.

    What about the implementation team?

    We had one day with a Centreon consultant who helped us on the design part, to make sure we were starting off on the right foot, and at the end to help verify that our deployment was correct. He did a really good job and was really knowledgeable.

    What was our ROI?

    We've seen ROI because we're able to monitor new customers more easily and with less work. We're able to reuse the work we did to deploy new hosts. That is a gain for us. And our customers are happy with the reports and the data we provide to auditing.

    What's my experience with pricing, setup cost, and licensing?

    Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons. And since you can track anything in this tool, it's easy to integrate new hosts. It's fairly easy to replace older versions of other monitoring tools and you can save a lot.

    Which other solutions did I evaluate?

    Because we are a consulting company, we usually work for large organizations, such as banks, industry and retail companies. We have a deep knowledge of monitoring tools such as SolarWinds or HPE. We have extensive knowledge of what's on the market and, knowing that, that's why we chose Centreon.

    The advantages of Centreon are its flexibility and that the licensing is pretty easy compared to other solutions.

    Where Centreon is weaker is that the initial deployment could be easier. It's based on the open source solution, so if you are not from the open source world, and you're not good at Linux, that could be a barrier. But for people who are familiar with Linux this would be a pro. I'm not from the Linux world so for me it is a con.

    What other advice do I have?

    Because Centreon is from the open source world, you need to have some skills at first to be able to master the solution and to deploy it properly. What we frequently see with our customers is that they purchase an expensive solution but they don't take the time to configure it properly. They might be using the solution at 20 percent of its capacity. The same thing can happen with Centreon. That's why you need skills, at first, to deploy it. But after that, it's pretty easy to maintain on a daily basis.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Centreon Provider/Reseller
    PeerSpot user
    Florent QUILICHINI - PeerSpot reviewer
    Network Engineer at a computer software company with 10,001+ employees
    Real User
    Top 20
    We can manually configure everything that we need
    Pros and Cons
    • "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
    • "I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."

    What is our primary use case?

    We have multiple instances with Centreon: a central, remote, MBI, report server, and two pollers. We also have Centreon MAP. All the pollers are pulling all the endpoints, sending information to the central and remote instances. If we need to produce some reports to connect, then we connect directly to the report server. If we need to produce MAPs, then we connect to the MAP server.

    We monitor bandwidths of all the links inside the data center as well as outside Internet links and MPLS links to have the connectivity, status, and bandwidth consumption. We have defined the threshold on these links to understand if they are being overused or not. This is the main feature.

    We use the same for network devices to see basic information, like a device's uptime to know if it is up or down. It is also the same for all the ports and environment probes on the hardware.

    For the server, we configure specific probes to check some specific services. For example, the server provides a service through a Docker container, then we can configure a specific query to check the Docker container stages. Or, if we need to have the temperature of the air conditioning system, then we configure a specific query to ask for it. So, there is basic information coming from the network devices related to hardware. There is also some specific monitoring about services that we are using in terms of the business or infrastructure on specific devices.

    We have 500 hosts and 4,000 services.

    What is most valuable?

    The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query.

    What needs improvement?

    The solution’s customizable reports and dashboards for allowing management to see performance metrics is very well done. However, it is very time-consuming. I am pretty sure we can create a very beautiful report, but I don't really have time to focus on it now. I wasn't using this feature at the start. Now that we got it, I haven't had time to work on it since it is a paid solution that is quite expensive. We also need to dedicate human resources to work on it, because it is not so simple or quick to configure.

    I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful.

    For how long have I used the solution?

    I have been using this solution for eight years: four years at my first company, three years at my second company, and a year at this company.

    What do I think about the stability of the solution?

    It is very stable. In fact, I thought it has improved a lot over eight years. When I started working on the network, we had to restart Centreon Engine quite often. There were some bugs, mistakes, or errors in the configuration. Therefore, we needed to restart Centreon Engine and some other services inside the server. Since I have been at my current company, we have not done that. We have 4,000 services that we monitor, and it is very stable now.

    What do I think about the scalability of the solution?

    It is quite a good tool. It is scalable in the sense that we can use it for more hosts and services that we want to monitor. If we monitor different kinds of devices, we can still find plugins and plugin packs directly from Centreon's support and website. They are still developing new plugins and updating them. So, it adapts to your infrastructure. They have also developed some patches. So, it has good scalability.

    How are customer service and support?

    The support was great. They answered me very quickly for our two first concerns. For the last one, it was quite long. However, after one escalation, we did solve the problem after a day. I am pretty satisfied with them.

    They could talk in English with my colleague as well as French for me, as I am French. The people, with whom I talked, were very skillful. So, I was impressed. They could easily help me.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was using Splunk at my previous company. Splunk is much more expensive, but it has some capabilities in terms of getting logs. On Centreon, you only get SNMP metrics. However, if you want to get syslogs with a monitoring solution, you can use Splunk, a regexp query, and a specific SQL query to construct a proper output. For this, Centreon is not helpful, but Splunk is.

    How was the initial setup?

    I was not involved with the initial setup at my current company.

    What was our ROI?

    Centreon has helped reduce our mean time to resolution. Because we have well-configured monitoring, we can decrease the time to answer any problem. We are informed quite quickly about an issue, so we can say, "Yes." Compared to no monitoring and waiting for a user complaint, it can save us 30 minutes a month between the first user's complaint and the monitoring alert.

    What's my experience with pricing, setup cost, and licensing?

    We buy the Centreon solution and licenses for many projects and monitoring hosts. 

    It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company. 

    It is a business choice from Centreon to fix the price, so a big company can afford this license or policy. What I am facing right now is that we are short licenses, and they only sell packages of 500 hosts, which is quite a lot. We have a 500 limit for now, and we want to have a quotation for 100 or 200 more. They told us, "No, the next step is only 1,000." So, they could maybe try to sell a smaller package of licenses.

    Which other solutions did I evaluate?

    I tried a few other solutions in terms of monitoring, e.g., PRTG, LibreNMS, Nagios and Cacti. All these solutions, except LibreNMS, are very poor in terms of design. The user experience in Centreon is much better. However, in the end, you just configure some SNMP work on the solution to get your answer. The difference with Centreon is that you can easily define, in the configuration, to have the templates for each host, services, notification, etc. So, Centreon is much better than all these other solutions.

    All the SNMP data is available on the devices. If you know what you want to monitor, you can do it with or without Centreon. So, it does not increase the accuracy. It provides a very user-friendly way to display it, but it's not more accurate. To be more accurate, we did use another tool, Splunk, which provides some artificial intelligence or behavioral monitoring.

    In terms of pure SNMP metrics monitoring, Centreon is very good. However, if you want to diversify your monitoring with other inputs than SNMP, e.g., syslogs. Other tools can be very useful, like Splunk or ELK, for diversification.

    What other advice do I have?

    Take time to configure it well, as it is very useful. Don't leave it until later. It should be implemented at the start, not after all the infrastructure is in place and in production. It should be done from the beginning, before the application server.

    Get the vendor training to understand as much as possible about the solution. While it is quite user-friendly, it is not so easy to understand how the plugins and plugin packs work.

    Invest time at the beginning, as it will save you time later. This will help you a lot. So, my advice is to start as soon as possible to work with a monitoring solution when you have an infrastructure, especially on Centreon.

    I would rate Centreon as eight out of 10 because I really like it.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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    PeerSpot user
    Massimiliano Faraon - PeerSpot reviewer
    CEO at Artesys Orion
    Reseller
    Top 5
    Consolidates other solutions all in one place where you can maintain and monitor them
    Pros and Cons
    • "You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
    • "Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."

    What is our primary use case?

    We are an IT company. We are using Centreon to deliver services to some of our customers. The main use is for IT monitoring of their infrastructures, especially right now in the media and telecom sectors. In the last month, we have also been approaching the public media sector in Italy.

    How has it helped my organization?

    We are using Centreon for our customers. During the COVID-19 emergency, we were able to do all the tasks required from our customers because you have unlimited access to information remotely. It is very powerful from this point of view because you can see real-time information about how the customers' businesses are going. If you need to make some emergency actions, you can put in place all of them effectively and in the right position on time.

    You can combine step-by-step the URL services or review services that you are invested in. You can operate at a higher/different level of critical alarms or at a different level. You can review whether a service has been met.

    What is most valuable?

    You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.

    Centreon has some additional modules. Through these modules you can have all kinds of reporting and dashboarding, which are fully customizable, not only from the content point of view, but also from the graphical point of view. You can design, implement, and deploy real maps representing your services from a geographical and service point of view. So, executives can view their services, e.g., if there is an impact and which are the services impacted. In this way, you can strictly separate the dashboard for the technical stuff and create a separate dashboard for executives to see business information. These are the specific capabilities of Centreon. 

    You can do some predictive metrics using the tools of Centreon. Therefore, you can have an alarm of sorts before some events can occur.

    Connecting to any system, such as traditional on-prem, cloud, virtualized, or edge devices, is very simple. There are hundreds of plugins ready to be deployed with several key monitoring indicators that take place. This is very powerful because you can simply pick up the connectors made available by the plugin's package. 

    You can use the API to develop any type of integration. The plugins for users are capable of covering the major vendors and other kinds of software, e.g., the major types of ticketing software that are widely available. 

    What needs improvement?

    Centreon is missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.

    For how long have I used the solution?

    More than 12 years.

    What do I think about the stability of the solution?

    It is very stable. It is rare to receive complaints from customers, though sometimes it happens.

    What do I think about the scalability of the solution?

    It is scalable. We have tens of thousands of homegrown devices.

    We have five users, including our CTO and systems engineers. They can design, implement, and train people on the solution.

    How are customer service and technical support?

    Our people get a quick response in the proper time.

    Which solution did I use previously and why did I switch?

    We primarily switched to Centreon because of compatibility, cost, difficulty in finding expertise, and support with our previous solution. 

    Centreon has been more flexible with customers' requests. We also saw at the same that Centreon would be able to grow with customer needs, not investor needs. They have developed their technology to solve customers' problems in the last two years, doing an excellent job with reporting and predictive analysis.

    How was the initial setup?

    The initial setup is not complex for skilled Centreon users, even in cases of customers with very heterogeneous infrastructure. In fact Centreon has the ability to grow horizontally when needed, using the ready to use plugins. Usually, for customers from 500 up to 1000 hosts to be monitored, the implementation process may require from two up to four weeks for a basic-standard deployment.

    What about the implementation team?

    We can do the implementation by ourselves.

    We take a step-by-step implementation process for customers. We adjust the solution based on each customer's needs.

    What was our ROI?

    We have seen ROI with Centreon.

    The solution has reduced our mean time to resolution.

    One of the main characteristics that help customers to reduce costs is the solution's capacity to consolidate. This causes the solution to be more efficient. It immediately gives you the big picture about what is happening. Staff can immediately identify a problem and how to solve it. Centreon provides one single point for information so you don't have to use other solutions.

    What's my experience with pricing, setup cost, and licensing?

    The solution is affordable. The price isn't so high compared to other solutions. The price is negotiable, e.g., you can get a very good price at 20,000 devices if you can commit for several years.

    Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver.

    Which other solutions did I evaluate?

    We do a competitor evaluation every year of the market to determine if there is a better competitor. While there are other solutions, I don't think there is a better solution than Centreon.

    The solution increases the accuracy of our monitoring. The reaction that I have had from some customers, or even prospects, when we do a live demonstration involving how Centreon is working is that their experience with other solutions is bad. Centreon is a really capable tool that increases efficiency and gives you more information.

    We have been a partner of other brands in the past, and comparatively, Centreon is much more stable.

    If you are large customer who spends more on the solution, you receive more services versus other market competitors. Centreon offers value for its cost.

    What other advice do I have?

    It is a complete solution. Our customers are happy. If you want to improve your active monitoring activity, you should use Centreon. I would rate the solution as a 10 out of 10.

    Centreon is readily available to integrate tools from other vendors.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    DevOps Engineer at a computer software company with 501-1,000 employees
    Real User
    Top 20
    Helps monitor services visually, but needs support for microservices and better clustering
    Pros and Cons
    • "The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities."
    • "Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes."

    What is our primary use case?

    We use it for monitoring our software for illegal components. We look to Centreon to provide a visual representation of the availability of a service.

    How has it helped my organization?

    We use the soluton's dashboard for L1, L2, and L3 IT support. We set alarms and then support can look at the interface to see which element is causing an alarm. It is useful for monitoring and seeing, in a graphical way, what the cause is.

    The software shows the data structure with other elements that represent the state of the software. With Centreon, we have automated the way we check for the check file and it automatically creates alarms in our ITSM system.

    What is most valuable?

    The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities.

    It also provides a nice dashboard, or what's called the Centreon MAP, and you can extract information very well from that for building reports for customers. It gives you a representation of service and business activities. You can access all the information in one place.

    We also use Centreon Plugin Packs. They help us support Linux servers' operating systems. When it comes to monitoring things, you can set an agent on the client's operating system or you can have agentless access. For the agent-based monitoring, you need to install it directly on each OS that you want to monitor. For agentless monitoring, you can simply click through the interface to provide a Plugin Pack, and you can run it directly.

    It can also help you look at KPIs because calculations can be done directly in Centreon.

    What needs improvement?

    Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes.

    Another area for improvement is auto-remediation.

    For how long have I used the solution?

    I have been using Centreon for three years.

    What do I think about the stability of the solution?

    The stability depends... For example, on Amazon, we have some problems with processes that fall and we need to restart them. And the software that provides the dashboard is very bad. 

    The core service is not fantastic but it's okay.

    What do I think about the scalability of the solution?

    The scalability of Centreon is very bad because of the nature of the software. It creates a bottleneck at some point and that drives everything else related to the software. 

    I believe Centreon is working on a SaaS version of the service, but currently, you cannot have many hosts because of the cost of only one computer or virtual machines. Amazon permits 128 processors and, for VMware, I think it's 28. If you already have 28 CPUs and you add one more, the monitor is dead.

    We don't have plans to increase our usage. We have bought Dynatrace and we will be removing Centreon in the next six months.

    We have about 150 users of Centreon. Some are managers but they are generally technical people such as project managers and support. I'm the only one involved in deployment and maintenance of the solution.

    How are customer service and support?

    Centreon's L3 support is great but the L1 and L2 support are bad. The response times depend on the person who responds to the call, but it's not great.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We used to use Nagios. The switch to Centreon was not my personal choice, but it was done because we needed access to abstractions, and that is something Nagios cannot do. Nagios doesn't have the same features. You cannot represent things on dashboards like in Centreon.

    Personally, I don't have a preference for one over the other. Management made the final choice, but in my opinion, it was for the cosmetic aspects of the product.

    How was the initial setup?

    It's very simple to set up. A very basic installation takes, perhaps, 50 minutes. You download a package and install it, and then do some configuration. There's nothing special about it.

    After, you need IT to structure your business activities with the service. There are some post-configuration operations that need to be done.

    What about the implementation team?

    We did it by ourselves.

    What was our ROI?

    We have seen ROI using Centreon. When you can monitor your whole system there is a gain.

    What's my experience with pricing, setup cost, and licensing?

    The price is not too high. Licensing is driven by how many hosts you monitor, but because you can run the agentless version, you don't have to declare every host to Centreon, one at a time. That means you can drive your infrastructure supervision with a very low number of declared hosts.

    It's very simple to use Centreon's licensing model. When you know the number of hosts, you know the cost of your license. The price includes everything, there are no additional costs.

    By comparison, Dynatrace is priced by the number of user agents in the infrastructure being monitored. It's a strict usage calculation for SaaS software like Dynatrace.

    Which other solutions did I evaluate?

    Centreon is a nice product that improves on Nagios at times but it's not a very big step forward. Centreon is very much like Nagios.

    What other advice do I have?

    I would only recommend Centreon for a customer that is not an IT client. It's not great for tuning software and you cannot have more than, say, 5,000 hosts. You can only monitor a small or mid-sized environment. If you need to monitor AWS, you cannot use Centreon, and that's true in general if you need a very large number of instances of Centreon.

    Centreon can help to improve the availability of service but that's all. It does enable, for example, fine-tuning of transactions between two applications. It provides a very binary vision. It helps, but it only helps IT support.

    Centreon is a great product but it needs to mature. It's a very young company and they need to improve the solution, but the product itself is great.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Engineering Manager at a tech services company with 10,001+ employees
    Real User
    Proactive reporting guides our NOC on what needs to be fixed, saving them time
    Pros and Cons
    • "In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."

      What is our primary use case?

      We use it for standard monitoring of 300 to 400 devices, the usual Windows and Linux servers and network equipment. We are monitoring the disk usage and the network ports.

      How has it helped my organization?

      The teams within our NOC get proactive reports which are quite detailed. That saves them a lot of time on having to research or troubleshoot to find an issue. Thanks to Centreon, they are guided to what needs to be fixed.

      And it's an invaluable tool for helping to drive business performance excellence and aligning IT operations with business objectives. It's been helping us to engage in smarter reviews of what's happening within our network. We get alerts popping up from time to time, and we can use them to implement permanent fixes or workarounds.

      Another benefit is that Centreon has helped measure service performance by modeling IT service maps for business-critical IT workflows. We actually give detailed reports to our customers and they're all based on Centreon's reporting. That ability is very important, a top priority.

      What is most valuable?

      The best features that we've come across enable us to create our own monitored instances. For example, we have a SQL script that is being run by Centreon, and it gives us a specific metric on the dashboard that we utilize for monitoring the performance of a third party. We integrate with third-party companies or, in this case, government institutions, and they do not give us any guarantee of the service, and they also don't give us the ability to monitor the service. However, from our side, we can monitor the throughputs with the SQL script that we have running with Centreon.

      In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time. Our service desk staff spends most of their time on the dashboards, and they use the proactive monitoring to log service requests to the L2 and L3 support. They've been invaluable in that sense.

      The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us as well.

      For how long have I used the solution?

      We've been using Centreon for close to two years.

      What do I think about the stability of the solution?

      We haven't had any stability issues with the solution since we started using it.

      What do I think about the scalability of the solution?

      The scalability is also good, not that we've needed to do much so far.

      We don't yet use the anomaly detection to help alert on unusual or dysfunctional behavior, but that is a feature we want to implement.

      How are customer service and support?

      We haven't needed to use their tech support so far.

      How was the initial setup?

      A different team within our organization was involved in the setup, but as I understand it, the guy from Centreon was quite familiar with it, so it was quite easy.

      The deployment of Centreon took about two months, but that was mostly due to user adoption by the service desk and NOC teams.

      Initially, when we did the setup, we just threw all of our devices into Centreon, and at one stage it became quite bogged down in the sense that there was too much reporting or alerting. But it was quite easy to filter things and to streamline the reporting, enabling us to get exactly what we needed, including the proactive monitoring that we needed. The flexibility that Centreon has given us to do that kind of analysis and streamlining has been invaluable.

      What's my experience with pricing, setup cost, and licensing?

      I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit.

      In a different company, I was dealing with SolarWinds, which was okay for what it did, but the licensing for SolarWinds was quite expensive in comparison. In terms of navigating the licensing models, Centreon and SolarWinds are basically the same.

      Which other solutions did I evaluate?

      The other option being looked at was SolarWinds. With Centreon, there's the licensed package, but it's also an open-source platform, and that was the driving force behind the decision to go with it.

      What other advice do I have?

      My advice would be to go ahead with Centreon. Don't waste time, go ahead.

      There are still a lot of features that we don't yet use that we are looking into. But overall, so far, it's been very good.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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      PeerSpot user
      Network Project Manager at a tech services company with 11-50 employees
      Real User
      Top 10
      Great basic and extended features with a helpful support staff
      Pros and Cons
      • "We have the business activity monitoring, the map, and the MBI modules and they are all very good."
      • "Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."

      What is our primary use case?

      We basically use the solution to host monitoring for our customers. We are trying to upsell them to use some of the more advanced features of Centreon, however, unfortunately, we haven't succeeded in doing so yet.

      What is most valuable?

      I've only really worked with the basic features of Centreon, including the monitoring and simple reporting for dashboards. 

      I have seen on the demonstration that there are a lot of other features which could be interesting, however, I have not had the chance to really see them or deploy them for our customers. 

      We have the business activity monitoring, the map, and the MBI modules and they are all very good.

      What needs improvement?

      One of my pet peeves with Centreon is that it's not easy to determine what the end results are of all of the inheritance from the different hosts and service templates, for example. If there was a way to easily determine, for example, for a specific host, which notification settings or service settings, would be ideal to set. 

      Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process.

      The solution needs more features on the mobile app. Currently, the mobile app cannot be used to receive notifications. It would be great if the mobile app acquired the capability to receive notifications from devices. Our customers are asking for that kind of feature.

      For how long have I used the solution?

      The organization has been using Centreon for five years now. However, I only have slightly more than one year of experience with Centreon, the same as my tenure with this organization.

      What do I think about the stability of the solution?

      We do encounter bugs every so often, however, the management offers the support and can easily jump in and help us fix those issues. Overall, it's stable. We do encounter some issues simply due to the fact that no software product is perfect. That said, they are very good at quickly addressing and resolving them.

      What do I think about the scalability of the solution?

      I don't have any experience with scaling. It's supposed to be scalable on paper, however, I haven't really tried it in practice nor do I know other people who have tried to scale it up. Therefore, I have no firm opinion of the potential to do so.

      In general, we have about 30 users on the platform at the moment. Most of them are customers who have read-only access.

      How are customer service and technical support?

      Technical support has been great at being responsive when we've dealt with bugs on the system. We're satisfied with the level of support they provide.

      Which solution did I use previously and why did I switch?

      I can't really give an answer due to the fact that, when I came on board, we had already been using Centreon for quite some time and I have not really explored what was used before they started using Centreon in the organization.

      How was the initial setup?

      When I came on board, Centreon was already up and running, and I did not have the experience of going through the initial setup. As it was already complete, I can't really speak to the process. I don't know if it was straightforward or complex or how long the deployment took in general.

      What's my experience with pricing, setup cost, and licensing?

      My management has had some issues with the pricing, primarily due to the fact that we actually are currently still a Centreon partner in Asia. Unfortunately, we were not able to really capitalize on the partnership, so we are ending the partnership. 

      We are moving from the expensive Centreon Enterprise edition and downgrading to the IT edition. You could infer from that there are issues with pricing, however, had we been able to successfully sell Centreon or Centreon-based services to more customers, we might have stayed on Centron Enterprise. Since it's just for a few customers, the Enterprise edition does not make sense due to the rather high pricing.

      What other advice do I have?

      We still have a partnership agreement in Asia, however, we are mostly just a customer. Our business relationship with the company is coming to an end and we are downgrading from an Enterprise solution to an IT one.

      The way the architecture of the solution is set up, the central server is on the public cloud, and for each customer, we have on-premises servers.

      Overall, I would rate the solution eight out of ten.

      Which deployment model are you using for this solution?

      Hybrid Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
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      Updated: August 2022
      Buyer's Guide
      Download our free Centreon Report and get advice and tips from experienced pros sharing their opinions.