Centreon OverviewUNIXBusinessApplication

Centreon is the #7 ranked solution in top Cloud Monitoring Software, #8 ranked solution in Infrastructure Monitoring tools, and #9 ranked solution in best Network Monitoring Tools. PeerSpot users give Centreon an average rating of 8.4 out of 10. Centreon is most commonly compared to Zabbix: Centreon vs Zabbix. Centreon is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.
Centreon Buyer's Guide

Download the Centreon Buyer's Guide including reviews and more. Updated: January 2023

What is Centreon?

Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.

Centreon Features

Centreon has many valuable key features. Some of the most useful ones include:

  • Supervision of hybrid infrastructures, from one end to the other
  • Open and flexible architecture 
  • Open-source solution, downloadable for free
  • Filtering capability in GUI interface
  • Proactive end to end monitoring
  • Easily configurable and simple to handle
  • Dedicated dashboard widgets
  • Scalability
  • Independent application for monitoring
  • End to end reporting with actual logs

Centreon Benefits

There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:

  • Single platform, multi-user rights & access: Centreon is designed with built-in ACL, allowing enterprise users access to the monitored data on a need-to-know basis.
  • Smart data-mapping for customized macro & micro views: Centreon provides real-time custom views in multiple screens with graphic-rich data mapping, which also enables monitoring operators to act and troubleshoot from a distance.
  • Ready monitoring intelligence & reporting: With Centreon, you can easily generate reports of essential operational KPIs by using pre-configured templates, and add reports as needed by exploiting the dedicated monitoring data warehouse.

Reviews from Real Users

Below are some reviews and helpful feedback written by Centreon users.

PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.” 

Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”

Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."

Centreon Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

Centreon Video

Centreon Pricing Advice

What users are saying about Centreon pricing:
  • "The solution has a free part and after that threshold, you will need to pay. For example, if you believe you can create an interesting map, most of the time, you will have to pay 10,000 Euros per year for having access to these components."
  • "It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."
  • "The price is not too high. Licensing is driven by how many hosts you monitor, but because you can run the agentless version, you don't have to declare every host to Centreon, one at a time. That means you can drive your infrastructure supervision with a very low number of declared hosts."
  • "I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit."
  • Centreon Reviews

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    System engineer at a financial services firm with 51-200 employees
    Real User
    Top 20
    Great ready-to-use connectors and integrations with excellent visual dashboards
    Pros and Cons
    • "For servers and for applications, it was very, very efficient."
    • "The problem with the reporting is you have to configure the report, and after that, you will have the same report every month, every week, every day. You have to sync it in order to have a great report."

    What is our primary use case?

    Firstly, it was used to start monitoring the desktop computers of the company and all of the servers, systems, and desktop applications. Secondly, it was used for monitoring the company's network. Lastly, it was used to monitor the company's applications.

    How has it helped my organization?

    Most of the time we solicit engineers and other experts in IT when something doesn't work. When everything works, everyone considers that normal. It is a critical app and a critical piece of equipment in our organization. Being able to anticipate and act before there is big trouble is better for our business and for the image of the company. There's no point to wait until there is a problem in the company, if you can avoid it. In many French companies, many people don't understand that part.

    What is most valuable?

    For servers and applications, it was very, very efficient.

    The flexibility and customizability of Centreon's reports, analytics, and dashboards are good. It is of very great value that we can create a graphic map. It gives a good understanding to managers and directors about the importance of monitoring within the company and, as a system engineer, to have a very efficient vision of what is happening when your app is not working. You can be informed before your customers. Afterward as well, you can better communicate with your customers and can let them know that you are resolving the problem. It's the best tool on the market for that at the moment.

    It's not sufficient to have only this tool if you would like to anticipate a lot of problems. You can add other tools. However, it’s really useful in particular to keep this tool and to understand where the problem is, and who’s working on it. It's important that the company invests money in monitoring tools and the business.

    Centreon's dashboards help you see all of your customers in one place. We use only one dashboard for some applications. For example, we made a dashboard for a critical app with all of the equipment of the app as the server. We put everything on the map. I work only with IT teams with interns. I don't work in an IT department or work with professional customers, so it’s hard to assess dashboards fully.

    We use Centreon Plugin Packs Connectors, for the database with our SQL. It was very comfortable to use the plugin directly and it was very simple to implement.

    Certain devices and equipment have plugin packs that helped our organization support and/or integrate. For example, a Windows Server component, and a Linux component. We have some tools in which we know what we need to supervise on a server for the database. We have some metrics that we are using, however, it’s easier with the pack.

    We can implement a project very fast and we don't have many things to think about. There's no fear of forgetting something important. It was very comfortable and to use with all the free components it has.

    It’s important that we have ready-to-use connectors and integrations for helping to provide a clear, comprehensive view of our organization. It's very easy, and it's not very complicated to implement. It's very well developed, and you can be confident using it.

    We did use Anomaly Detection to help alert unusual dysfunctional behavior. It was a project, however, we don't use it every day. It was a project that we developed for the ability to anticipate some problems in the IT system. For example, a server that will be crushed or a problem with the CPU. There are some tools that can alert us about future issues. However, I haven’t fully implemented anything due to a lack of time.

    Centreon is great for helping to monitor our IT infrastructure and cloud-to-edge and providing holistic visibility. It's very efficient. It's graphically very simple to find task user information. 

    Another thing that we love about it, is when we work for example, with the Army, they prefer to work with French projects yet take, for example, a US solution. It's great in France to use a French project.

    For more than ten years they’ve developed new things every year. They like to always be on the top of the market with their project, and the progress they make year after year is incredible. Three years ago, I discovered that if we have money to spend with them, they have some teams of developers and we can share with them our budget and they can then develop something directly for our company. Afterward, they’ll use part of the work to improve themselves. I found this a very smart way of working.

    Centreon helped measure service performance by modeling IT service maps for business-critical IT workflows. It was more informative according to my use case. We can make some weekly reports, daily reports, or monthly reports.

    Centreon is great for helping to drive business performance and excellence and aligning IT operations with business objectives. It improved performance in terms of understanding the past. If it's very well configured, someone can fix a problem quickly. There is some progress that can be made in anticipating the future and trying to improve the performance of the future as a company to avoid problems and prevent incidents before they arise.

    The product is helping to consolidate all alerts, KPIs, and business maps, as well as managing metrics across domains. For example, if we have a team who doesn't know how to contribute, or how to implement these parts, it's possible to solicit consulting assistance. They can help us remotely, or they come to our company to help us to configure items. If someone works with a big company, for example, they can get help from someone to come in for a few days or a week and assist them.

    What needs improvement?

    The problem with the reporting is that you have to configure the report, and after that, you will have the same report every month, every week, and every day. You have to sync it in order to have a great report. For me, the reporting tool is not a strong aspect of the product.

    Buyer's Guide
    Centreon
    January 2023
    Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: January 2023.
    670,331 professionals have used our research since 2012.

    For how long have I used the solution?

    I've been using the solution for three years.

    What do I think about the stability of the solution?

    In terms of stability, it always works according to what I implemented. For me, the product has always been reliable.

    What do I think about the scalability of the solution?

    The company can help you scale. For example, on the website, they mention that if you would like to develop your infrastructure, they will let you do it for free and give some recommendations about what you need.

    In our case, for each new project, we start with an all-new infrastructure. I don't take existing infrastructure and evolve it, I start from scratch. Therefore, it's hard to discuss the scaling over time. 

    We had near the maximum amount of users, at about 200.

    How are customer service and support?

    Technical support is very professional. They can understand your issue very fast. For example, if you solicit a report, they propose a very fast solution. It is a commercial relationship. They will not help you if you don't pay for the support. However, they also offer a community that is very big and very active, so you can get some answers free as well.

    The support responses are very fast compared to other projects. For example, an engineer will quickly help you remotely. It's 800 Euros per day in France. If they come into the company, it's 1500 Euros per day. Sometimes it takes a few days for the company to develop the solution, however, you will always get a solution from them.

    They're very kind, very professional, and so fast, but you have to pay them. That said, they will make it work.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It's simple to implement. We needed samples to copy and there are many tools on the market that required us to learn their methods, however, there are many forums that helped. Having a community around the product is great. While it may not be able to help answer brand questions, if we have a basic or specific query, we will always have someone that can answer them.

    The deployment takes between three weeks to four months. It depends on the size of the IT infrastructure. If the infrastructure is big, it can take months. However, most of the time, it's not that long. It will take a while if the company and the managers don’t share a common vision. Most of the time it’s coming to agreements that take up a large portion of the setup.

    While you only need one person for deployment and maintenance, the more people you have the faster you can move. In reality, one person can develop the solution for a team or a department. It's really possible.

    What about the implementation team?

    My organization likely hired someone. I know the consultants are great.

    What was our ROI?

    We have seen an ROI. It anticipates critical problems. For example, if expensive critical equipment shuts down or doesn't work, we can lose one million Euros per hour. A great monitoring tool like this helps to avoid a full shutdown and for me, that means we have seen a great ROI.

    However, most of the time, the director of the company never understands that.

    What's my experience with pricing, setup cost, and licensing?

    The solution was used at its maximum capacity. The solution has a free part and after that threshold, you will need to pay. For example, if you believe you can create an interesting map, most of the time, you will have to pay 10,000 Euros per year for having access to these components.

    In terms of cost, it's very cheap for the value that it brings to big or small companies.

    I foresee the company being in the top five to ten of this type of product in the next few years as the licensing is quite good. It's specific and when you understand the logic, it's great. It's easy, however, each monitoring tool has its own logic and its own method. If you understand one, you will find others to be a bit different. 

    Which other solutions did I evaluate?

    I did evaluate other options, however, this one was the most compelling. 

    This was easier to implement and had the most potential compared to other products. There were some other products that had potential. However, they were really expensive.

    This product can be implemented with both small and big infrastructure. It's also a free solution up to a certain point, which works well for smaller projects.

    There is a similar solution called Shinken. It has fewer functionalities and is more complicated to maintain and install. 

    What other advice do I have?

    We have not used Centreon to help replace and reduce our legacy monitoring tools.

    If a company would like to have a great overview of its infrastructure, for example, this solution is very interesting. I don't know all of its functionality, however, it's really enough in terms of having an overview of our company in our IT system. A person can be technical or non-technical and still get a lot out of it as it's so visual. It will help a lot of people.

    I'd advise others to try it. I would rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Network Engineer at a computer software company with 10,001+ employees
    Real User
    Top 20
    We can manually configure everything that we need
    Pros and Cons
    • "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
    • "I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."

    What is our primary use case?

    We have multiple instances with Centreon: a central, remote, MBI, report server, and two pollers. We also have Centreon MAP. All the pollers are pulling all the endpoints, sending information to the central and remote instances. If we need to produce some reports to connect, then we connect directly to the report server. If we need to produce MAPs, then we connect to the MAP server.

    We monitor bandwidths of all the links inside the data center as well as outside Internet links and MPLS links to have the connectivity, status, and bandwidth consumption. We have defined the threshold on these links to understand if they are being overused or not. This is the main feature.

    We use the same for network devices to see basic information, like a device's uptime to know if it is up or down. It is also the same for all the ports and environment probes on the hardware.

    For the server, we configure specific probes to check some specific services. For example, the server provides a service through a Docker container, then we can configure a specific query to check the Docker container stages. Or, if we need to have the temperature of the air conditioning system, then we configure a specific query to ask for it. So, there is basic information coming from the network devices related to hardware. There is also some specific monitoring about services that we are using in terms of the business or infrastructure on specific devices.

    We have 500 hosts and 4,000 services.

    What is most valuable?

    The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query.

    What needs improvement?

    The solution’s customizable reports and dashboards for allowing management to see performance metrics is very well done. However, it is very time-consuming. I am pretty sure we can create a very beautiful report, but I don't really have time to focus on it now. I wasn't using this feature at the start. Now that we got it, I haven't had time to work on it since it is a paid solution that is quite expensive. We also need to dedicate human resources to work on it, because it is not so simple or quick to configure.

    I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful.

    For how long have I used the solution?

    I have been using this solution for eight years: four years at my first company, three years at my second company, and a year at this company.

    What do I think about the stability of the solution?

    It is very stable. In fact, I thought it has improved a lot over eight years. When I started working on the network, we had to restart Centreon Engine quite often. There were some bugs, mistakes, or errors in the configuration. Therefore, we needed to restart Centreon Engine and some other services inside the server. Since I have been at my current company, we have not done that. We have 4,000 services that we monitor, and it is very stable now.

    What do I think about the scalability of the solution?

    It is quite a good tool. It is scalable in the sense that we can use it for more hosts and services that we want to monitor. If we monitor different kinds of devices, we can still find plugins and plugin packs directly from Centreon's support and website. They are still developing new plugins and updating them. So, it adapts to your infrastructure. They have also developed some patches. So, it has good scalability.

    How are customer service and support?

    The support was great. They answered me very quickly for our two first concerns. For the last one, it was quite long. However, after one escalation, we did solve the problem after a day. I am pretty satisfied with them.

    They could talk in English with my colleague as well as French for me, as I am French. The people, with whom I talked, were very skillful. So, I was impressed. They could easily help me.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was using Splunk at my previous company. Splunk is much more expensive, but it has some capabilities in terms of getting logs. On Centreon, you only get SNMP metrics. However, if you want to get syslogs with a monitoring solution, you can use Splunk, a regexp query, and a specific SQL query to construct a proper output. For this, Centreon is not helpful, but Splunk is.

    How was the initial setup?

    I was not involved with the initial setup at my current company.

    What was our ROI?

    Centreon has helped reduce our mean time to resolution. Because we have well-configured monitoring, we can decrease the time to answer any problem. We are informed quite quickly about an issue, so we can say, "Yes." Compared to no monitoring and waiting for a user complaint, it can save us 30 minutes a month between the first user's complaint and the monitoring alert.

    What's my experience with pricing, setup cost, and licensing?

    We buy the Centreon solution and licenses for many projects and monitoring hosts. 

    It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company. 

    It is a business choice from Centreon to fix the price, so a big company can afford this license or policy. What I am facing right now is that we are short licenses, and they only sell packages of 500 hosts, which is quite a lot. We have a 500 limit for now, and we want to have a quotation for 100 or 200 more. They told us, "No, the next step is only 1,000." So, they could maybe try to sell a smaller package of licenses.

    Which other solutions did I evaluate?

    I tried a few other solutions in terms of monitoring, e.g., PRTG, LibreNMS, Nagios and Cacti. All these solutions, except LibreNMS, are very poor in terms of design. The user experience in Centreon is much better. However, in the end, you just configure some SNMP work on the solution to get your answer. The difference with Centreon is that you can easily define, in the configuration, to have the templates for each host, services, notification, etc. So, Centreon is much better than all these other solutions.

    All the SNMP data is available on the devices. If you know what you want to monitor, you can do it with or without Centreon. So, it does not increase the accuracy. It provides a very user-friendly way to display it, but it's not more accurate. To be more accurate, we did use another tool, Splunk, which provides some artificial intelligence or behavioral monitoring.

    In terms of pure SNMP metrics monitoring, Centreon is very good. However, if you want to diversify your monitoring with other inputs than SNMP, e.g., syslogs. Other tools can be very useful, like Splunk or ELK, for diversification.

    What other advice do I have?

    Take time to configure it well, as it is very useful. Don't leave it until later. It should be implemented at the start, not after all the infrastructure is in place and in production. It should be done from the beginning, before the application server.

    Get the vendor training to understand as much as possible about the solution. While it is quite user-friendly, it is not so easy to understand how the plugins and plugin packs work.

    Invest time at the beginning, as it will save you time later. This will help you a lot. So, my advice is to start as soon as possible to work with a monitoring solution when you have an infrastructure, especially on Centreon.

    I would rate Centreon as eight out of 10 because I really like it.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Centreon
    January 2023
    Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: January 2023.
    670,331 professionals have used our research since 2012.
    DevOps Engineer at a computer software company with 501-1,000 employees
    Real User
    Top 20
    Helps monitor services visually, but needs support for microservices and better clustering
    Pros and Cons
    • "The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities."
    • "Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes."

    What is our primary use case?

    We use it for monitoring our software for illegal components. We look to Centreon to provide a visual representation of the availability of a service.

    How has it helped my organization?

    We use the soluton's dashboard for L1, L2, and L3 IT support. We set alarms and then support can look at the interface to see which element is causing an alarm. It is useful for monitoring and seeing, in a graphical way, what the cause is.

    The software shows the data structure with other elements that represent the state of the software. With Centreon, we have automated the way we check for the check file and it automatically creates alarms in our ITSM system.

    What is most valuable?

    The most valuable feature is the ability to build an abstraction of service visualization. You can add services to an entity called Business Activities and you can see the state of these activities.

    It also provides a nice dashboard, or what's called the Centreon MAP, and you can extract information very well from that for building reports for customers. It gives you a representation of service and business activities. You can access all the information in one place.

    We also use Centreon Plugin Packs. They help us support Linux servers' operating systems. When it comes to monitoring things, you can set an agent on the client's operating system or you can have agentless access. For the agent-based monitoring, you need to install it directly on each OS that you want to monitor. For agentless monitoring, you can simply click through the interface to provide a Plugin Pack, and you can run it directly.

    It can also help you look at KPIs because calculations can be done directly in Centreon.

    What needs improvement?

    Centreon is very bad with auto-scanning. It's very monolithic software. It doesn't have microservices and it only has basic clustering. You cannot, for example, have six or seven nodes for Centreon's cloud processes.

    Another area for improvement is auto-remediation.

    For how long have I used the solution?

    I have been using Centreon for three years.

    What do I think about the stability of the solution?

    The stability depends... For example, on Amazon, we have some problems with processes that fall and we need to restart them. And the software that provides the dashboard is very bad. 

    The core service is not fantastic but it's okay.

    What do I think about the scalability of the solution?

    The scalability of Centreon is very bad because of the nature of the software. It creates a bottleneck at some point and that drives everything else related to the software. 

    I believe Centreon is working on a SaaS version of the service, but currently, you cannot have many hosts because of the cost of only one computer or virtual machines. Amazon permits 128 processors and, for VMware, I think it's 28. If you already have 28 CPUs and you add one more, the monitor is dead.

    We don't have plans to increase our usage. We have bought Dynatrace and we will be removing Centreon in the next six months.

    We have about 150 users of Centreon. Some are managers but they are generally technical people such as project managers and support. I'm the only one involved in deployment and maintenance of the solution.

    How are customer service and support?

    Centreon's L3 support is great but the L1 and L2 support are bad. The response times depend on the person who responds to the call, but it's not great.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We used to use Nagios. The switch to Centreon was not my personal choice, but it was done because we needed access to abstractions, and that is something Nagios cannot do. Nagios doesn't have the same features. You cannot represent things on dashboards like in Centreon.

    Personally, I don't have a preference for one over the other. Management made the final choice, but in my opinion, it was for the cosmetic aspects of the product.

    How was the initial setup?

    It's very simple to set up. A very basic installation takes, perhaps, 50 minutes. You download a package and install it, and then do some configuration. There's nothing special about it.

    After, you need IT to structure your business activities with the service. There are some post-configuration operations that need to be done.

    What about the implementation team?

    We did it by ourselves.

    What was our ROI?

    We have seen ROI using Centreon. When you can monitor your whole system there is a gain.

    What's my experience with pricing, setup cost, and licensing?

    The price is not too high. Licensing is driven by how many hosts you monitor, but because you can run the agentless version, you don't have to declare every host to Centreon, one at a time. That means you can drive your infrastructure supervision with a very low number of declared hosts.

    It's very simple to use Centreon's licensing model. When you know the number of hosts, you know the cost of your license. The price includes everything, there are no additional costs.

    By comparison, Dynatrace is priced by the number of user agents in the infrastructure being monitored. It's a strict usage calculation for SaaS software like Dynatrace.

    Which other solutions did I evaluate?

    Centreon is a nice product that improves on Nagios at times but it's not a very big step forward. Centreon is very much like Nagios.

    What other advice do I have?

    I would only recommend Centreon for a customer that is not an IT client. It's not great for tuning software and you cannot have more than, say, 5,000 hosts. You can only monitor a small or mid-sized environment. If you need to monitor AWS, you cannot use Centreon, and that's true in general if you need a very large number of instances of Centreon.

    Centreon can help to improve the availability of service but that's all. It does enable, for example, fine-tuning of transactions between two applications. It provides a very binary vision. It helps, but it only helps IT support.

    Centreon is a great product but it needs to mature. It's a very young company and they need to improve the solution, but the product itself is great.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Monitoring Manager at a transportation company with 10,001+ employees
    Real User
    Top 20
    The monitoring is easy to set up, and the reports are filled with helpful information
    Pros and Cons
    • "Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause."
    • "Centreon introduced network discovery in the most recent update. However, it doesn't work well. Our previous monitoring tool could discover networking equipment on the network and identify the relationships between the devices."

    What is our primary use case?

    We use Centreon to monitor the server and network devices. It also provides reporting that informs our capacity planning with regard to storage on the server disk. We use it on-premises. We have a central server and around 14 monitoring pollers on the remote side that report to the main server.

    I'm the monitoring administrator, so I set up some dashboards for my colleagues and users in the IT department that are customized to provide the information they want to see. They want to look at network devices and create a map of the equipment that allows them to see usage and if something has broken down. 

    How has it helped my organization?

    Centreon's ability to model IT service maps has been crucial for us. It enables us to get a quick look at our business needs. Centreon can measure the service performance to show if everything is working well. 

    What is most valuable?

    The reporting and monitoring features are the most valuable. The monitoring is easy to set up, and the reports are filled with helpful information. You can quickly find and fix the problem when there is an incident. 

    We use out-of-the-box reports instead of customizing them. When we deploy something, it comes with some reporting templates, so we just use those. We use the existing reporting template to get information about the monitoring device. It's easy to apply the template to our reports. We can do it in two to five minutes.  

    Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause. 

    We also use Plugin Packs to monitor most of our equipment because it's simple to deploy a monitoring template. If I want to monitor a device, I install the Plugin Pack and the required package. If the Plugin Pack doesn't give me the information I want, I can write a plugin to monitor the device. We do this for a few instruments.

    Anomaly Detection is another handy feature that we use to discover some issues. I estimate that using Anomaly Detection has cut our resolution time in half. 

    What needs improvement?

    Centreon introduced network discovery in the most recent update. However, it doesn't work well. Our previous monitoring tool could discover networking equipment on the network and identify the relationships between the devices. 

    For how long have I used the solution?

    I have been using Centreon for about three years now.

    What do I think about the scalability of the solution?

    Centreon is scalable. We started with a central server and four remote pollers and continued adding some pollers. We can add or remove pollers without problems. Currently, we have around 14 pollers, and they all work well. When I want to add or remove a poller, I don't need to change the configuration on the central server or resize the server. We have around 200 users, and we are monitoring around 5,000 devices.

    How are customer service and support?

    I rate Centreon's support nine out of 10. They respond quickly when we have issues. Someone is always available. If I open a ticket, I usually get a response in 10 or 15 minutes. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used SolarWinds Network Performance Monitor. When we compared the two solutions, we found that Centreon had stronger reporting features and a customizable dashboard. Centreon was also more affordable. SolarWinds' network discovery feature is better, but I think Centreon can improve this aspect. 

    How was the initial setup?

    Setting up Centreon isn't complex. All the documentation is clear and easy to follow. The total deployment time depends on the size of your deployment. It might take only two or three hours if it's just one monitoring server. You only need to download the application and install it on your network. If you want to start from scratch, setting up the environment might take four hours.

    It can take around five to 10 days to deploy for a complex deployment. It might take that long if you need to set up some monitoring on the remote side and deploy a reporting server or other components,

    What about the implementation team?

    A five-person in-house team deployed the solution with help from Centreon. Their team helped us achieve our goals.

    What's my experience with pricing, setup cost, and licensing?

    I don't have a lot of information about the price. A different team handles procurement. However, I know the price is based on the number of devices monitored, and you get a discount for a larger number. 

    What other advice do I have?

    I rate Centreon nine out of 10. This product provides comprehensive reporting for our top management. When my manager asks for a report, it's easy for me to generate one based on the reporting template. We can also set up some level agreements on some services, and from the reports, we can check to see if maintaining this level of equipment will work. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Engineering Manager at a tech services company with 10,001+ employees
    Real User
    Proactive reporting guides our NOC on what needs to be fixed, saving them time
    Pros and Cons
    • "In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."

      What is our primary use case?

      We use it for standard monitoring of 300 to 400 devices, the usual Windows and Linux servers and network equipment. We are monitoring the disk usage and the network ports.

      How has it helped my organization?

      The teams within our NOC get proactive reports which are quite detailed. That saves them a lot of time on having to research or troubleshoot to find an issue. Thanks to Centreon, they are guided to what needs to be fixed.

      And it's an invaluable tool for helping to drive business performance excellence and aligning IT operations with business objectives. It's been helping us to engage in smarter reviews of what's happening within our network. We get alerts popping up from time to time, and we can use them to implement permanent fixes or workarounds.

      Another benefit is that Centreon has helped measure service performance by modeling IT service maps for business-critical IT workflows. We actually give detailed reports to our customers and they're all based on Centreon's reporting. That ability is very important, a top priority.

      What is most valuable?

      The best features that we've come across enable us to create our own monitored instances. For example, we have a SQL script that is being run by Centreon, and it gives us a specific metric on the dashboard that we utilize for monitoring the performance of a third party. We integrate with third-party companies or, in this case, government institutions, and they do not give us any guarantee of the service, and they also don't give us the ability to monitor the service. However, from our side, we can monitor the throughputs with the SQL script that we have running with Centreon.

      In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time. Our service desk staff spends most of their time on the dashboards, and they use the proactive monitoring to log service requests to the L2 and L3 support. They've been invaluable in that sense.

      The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us as well.

      For how long have I used the solution?

      We've been using Centreon for close to two years.

      What do I think about the stability of the solution?

      We haven't had any stability issues with the solution since we started using it.

      What do I think about the scalability of the solution?

      The scalability is also good, not that we've needed to do much so far.

      We don't yet use the anomaly detection to help alert on unusual or dysfunctional behavior, but that is a feature we want to implement.

      How are customer service and support?

      We haven't needed to use their tech support so far.

      How was the initial setup?

      A different team within our organization was involved in the setup, but as I understand it, the guy from Centreon was quite familiar with it, so it was quite easy.

      The deployment of Centreon took about two months, but that was mostly due to user adoption by the service desk and NOC teams.

      Initially, when we did the setup, we just threw all of our devices into Centreon, and at one stage it became quite bogged down in the sense that there was too much reporting or alerting. But it was quite easy to filter things and to streamline the reporting, enabling us to get exactly what we needed, including the proactive monitoring that we needed. The flexibility that Centreon has given us to do that kind of analysis and streamlining has been invaluable.

      What's my experience with pricing, setup cost, and licensing?

      I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit.

      In a different company, I was dealing with SolarWinds, which was okay for what it did, but the licensing for SolarWinds was quite expensive in comparison. In terms of navigating the licensing models, Centreon and SolarWinds are basically the same.

      Which other solutions did I evaluate?

      The other option being looked at was SolarWinds. With Centreon, there's the licensed package, but it's also an open-source platform, and that was the driving force behind the decision to go with it.

      What other advice do I have?

      My advice would be to go ahead with Centreon. Don't waste time, go ahead.

      There are still a lot of features that we don't yet use that we are looking into. But overall, so far, it's been very good.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      PeerSpot user
      Buyer's Guide
      Download our free Centreon Report and get advice and tips from experienced pros sharing their opinions.
      Updated: January 2023
      Buyer's Guide
      Download our free Centreon Report and get advice and tips from experienced pros sharing their opinions.