Top 8 Workforce Engagement Management
Genesys CloudGenesys PureConnectNICE CXoneVerint Workforce Engagement CloudCalabrio WFMAspect Workforce OptimizationNICE Workforce OptimizationAvaya Workforce Engagement
The latest version and updates have been great. It really has everything we need.
What's most valuable in Genesys Cloud is that it's easier to use because everything is already built. Another valuable feature of Genesys Cloud is drag-and-drop.
Can integrate with a lot of gateways in voice.
We are able to see the calls in queue and able to see if someone is available or not.
inContact has helped our organization greatly by allowing us to see at a glance which agents are available to receive calls and those who are not, we are able to see why not.
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The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules.
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