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MukundKambli - PeerSpot reviewer
Senior Solutions Architect at Team Computers
Real User
Top 5
Global deduplication, stable, and flexible licensing options
Pros and Cons
  • "Global deduplication is the best feature of this solution."
  • "The solution can improve by allowing older versions to support the latest version of the OS."

What is our primary use case?

The solution is used as an on-premises infrastructure backup solution, so we can take the backups of the servers, storage servers, file servers and endpoints, and the virtualization layer.

What is most valuable?

Global deduplication is the best feature of this solution. The solution is also open for the BMR recovery for any point of failure with bare-metal hardware, like any other OEM, we can restore all the data.

What needs improvement?

What I have noticed is that UDP can support some test versions of the OS like Linux 6.0 and macOS also 10.0, and 12.0, but sometimes with customers that are using older infrastructure, the UDP doesn't support the infrastructure. It's very challenging for the deployment aspect. The solution can improve by allowing older versions to support the latest version of the OS.

I would like to have the three licenses for Arcserve appliance, Arcserve Cloud, and Arcserve UDP bundled into one license.

For how long have I used the solution?

I have been using the solution for eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable and can be integrated with AWS and other cloud platforms. The solution also supports older cloud types so BC to DR replication as a secondary option is also possible.

How are customer service and support?

The technical support is excellent.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is extremely easy. The deployment took half a day.

What about the implementation team?

The implementation is completed by our organization for our clients.

What's my experience with pricing, setup cost, and licensing?

The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375. The solution licensing is not cheap but I would say it's reasonable compared to other solutions.

What other advice do I have?

I give the solution ten out of ten. 

This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products.

We are the system integrators for our clients, so we design the solution as per the customer's requirements.

We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements.

I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes.

I recommend this solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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