Arcserve UDP vs MSP360 Backup comparison

Arcserve and MSP360 are both solutions in the Backup and Recovery category. Arcserve is ranked #19 with an average rating of 7.0, while MSP360 is ranked #54 with an average rating of 7.0. Arcserve holds a 1.2% mindshare in BRS, compared to MSP360’s 0.6% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,566 Views
2,207 Comparison Views

84% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

1,338 Views
856 Comparison Views

100% willing to recommend

Arcserve UDP

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and MSP360 Backup cater to data protection and backup needs, each with unique advantages. Arcserve UDP seems to have the upper hand in pricing and customer service, while MSP360 Backup is favored for its robust feature set and reliable performance in various setups.

Features: Arcserve UDP is praised for its seamless integration, scalable architecture, and robust recovery options. MSP360 Backup stands out with its support for multiple platforms, flexible scheduling, and efficient resource usage. Arcserve UDP generally scores higher for enterprise integration, while MSP360 Backup is preferred for diverse platform support and scheduling.

Room for Improvement: Users suggest that Arcserve UDP could improve its performance with large datasets and enhance its reporting capabilities. Reviews indicate that MSP360 Backup could benefit from streamlining its configuration processes and providing more comprehensive documentation. Arcserve UDP needs better performance optimizations. MSP360 Backup should focus on ease of setup and documentation quality.

Ease of Deployment and Customer Service: Arcserve UDP users appreciate the straightforward deployment process and responsive support team. MSP360 Backup is also recognized for relatively simple deployment but has mixed reviews regarding customer service responsiveness. While both products offer easy deployment, Arcserve UDP has an edge in customer support satisfaction.

Pricing and ROI: Arcserve UDP offers competitive pricing with an appealing ROI, particularly for large organizations. MSP360 Backup presents solid value for smaller to mid-sized businesses with flexible pricing models. Arcserve UDP scores better in terms of ROI in bigger setups, whereas MSP360 Backup is favored for its cost-effectiveness in smaller environments.

To learn more, read our detailed Arcserve UDP vs. MSP360 Backup Report (Updated: July 2025).

Buyer's Guide

Arcserve UDP vs. MSP360 Backup

July 2025

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Helped 864,574 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Ranking in Disaster Recovery (DR) Software

11th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Backup and Recovery

54th

Ranking in Disaster Recovery (DR) Software

30th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (42nd), MSP Backup (5th)

Mindshare comparison

As of August 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.4% compared to the previous year. The mindshare of MSP360 Backup is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

TeresitaSabile

Head of Operation and IT at Elgrade Inc

Cost savings and efficient decompression but needs better cloud integration

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."

"Instant recovery is the most valuable feature of Arcserve UDP."

"The product's deployment process was straightforward."

"Global deduplication is the best feature of this solution."

"The backup is the most valuable feature. It also makes storage very easy."

"Easy restoration and the solution works quickly."

"It is easy to configure."

More Arcserve UDP pros

"It has allowed me to implement a cost effective, highly configurable solution."

"MSP360 Backup's most valuable feature is its backup interface."

"Provides connectivity to a lot of different cloud storage solutions."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"The initial setup is very easy. It's not overly complex."

"General ease of use and performance of the Windows version is the most valuable feature."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

More MSP360 Backup pros

Cons

"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."

"The solution can improve by allowing older versions to support the latest version of the OS."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."

"The time to backup servers that sit in DMZ must be improved."

"It takes much time to verify and consolidate images for backups."

"Every time I change the disc, I have to do a full backup."

"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."

More Arcserve UDP cons

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The solution's pricing is very high."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

More MSP360 Backup cons

Pricing and Cost Advice

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"It is approximately $400 to purchase a virtual service outright."

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"The price of StorageCraft ShadowProtect is competitive in the market."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"There is an annual license required for this solution and it is priced well."

More Arcserve UDP pricing and cost advice

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"Its pricing needs improvement."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

"The solution is expensive."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"It provides a good cost savings compared to our previous cloud backup."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Non Profit

12%

Manufacturing Company

10%

Government

Computer Software Company

10%

Educational Organization

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

See all answers

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

What is your primary use case for MSP360 Backup?

We use the platform for VM and SQL backup purposes.

See all answers

Comparisons

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Compared 32% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 10% of the time

Rubrik vs Arcserve UDP

Compared 10% of the time

Dell PowerProtect DD (Data Domain) vs Arcserve UDP

Compared 5% of the time

HPE Zerto Software vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Acronis Cyber Protect vs MSP360 Backup

Compared 20% of the time

Veeam Data Platform vs MSP360 Backup

Compared 18% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 11% of the time

Comet Backup vs MSP360 Backup

Compared 10% of the time

NinjaOne vs MSP360 Backup

Compared 10% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

Arcserve UDP

August 2025

Download Arcserve UDP product report

Buyer's Guide

MSP360 Backup

July 2025

Download MSP360 Backup product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Cloudberry Backup

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

StratX

Buyer's Guide

Arcserve UDP vs. MSP360 Backup

July 2025

Free Report: Arcserve UDP vs. MSP360 Backup

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