MSP360 Backup Reviews

We are a small industry specializing in backup services for micro enterprises. These are organizations that have between 1 to 20 devices. About 95% of our clients have on-premises deployments. The backup agent is installed on the client's premises, but the backup target is the storage in the cloud.

One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.

They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up.

The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. 

I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market.

They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.

I have been using MSP360 Backup for a year and a half. 

We haven't seen many issues with its stability. There have been one or two issues. The responses were really good from the support team in resolving those issues. The account manager is also quite active.

It scales well. I have got a client with a small backup of 2 MB. I have got a client with a 600 GB SQL database being backed up. I have another client who has terabytes on the backup. This may seem small from an enterprise point of view, but given my micro-enterprise customer base of 1 to 20 users, it is quite a nice spread. There are no issues in restoring any type of data. Obviously, the bandwidth becomes an issue, but what's also nice about this is that you can store the data. You can use local storage or a local S3 box as a secondary data store on the backup. You can also have multiple data storage attached for the backend for customers with a lot of data. I have 300 devices on the backup, and I plan to increase the usage.

Their support is very good. I am happy with the support.

I've used two products previously. The provider of the first solution started going to customers directly, advertising as a direct supplier, which I wasn't quite happy with. For me, if you want to service the industry market, then don't try to steal the industry customers. That was a matter of principle for me. That's the reason why I stopped using them. The second one required a contract on a yearly basis or on volumes. If your customer count goes down or up, it became difficult on cost, recovery, and flexibility.

It is very simple to set it up. We set it up for a customer in 5 minutes. Once you've got the storage configured, and the backup account created, our team then uses the customer sites, and I have a backup in 5 minutes. 

It includes a standard licensing fee. Once a year, there is a rebranding fee.

The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month.

I have used two products previously, and I stopped using them for various reasons. I did my own research to find a product that would be applicable and useful for us. We eventually found it by attending an Amazon AWS open day, where I was explaining my issues to them. They said to me, "Well, have you looked at this product?" We said, "No. We're not aware of the product." I then went and researched it and decided to go for it. I then ran it through the test with one or two customers as a trial, and I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported. The support is very good. The flexibility in creating backup jobs is very applicable to us.

I sell this solution exclusively. I have some other small productions that I sell, which have a small amount of support, but this runs about 95% to 98% of my business. If anybody is going to implement this solution, take it slowly. Support and customer interaction are key things. When a customer has a backup failure, I contact them telephonically and walk them through the steps to resolve the issues. It is not an email that goes to the customer saying that they have got a backup failure. If the customer does not notice the email, he would know nothing about this issue. The support I provide to the customers is proactive support. 

The other key thing is the stability of internet connections, especially in the micro market. As a policy, I will not take any new customer that uses copper as an internet medium. In South Africa, we had DSL, which is officially in retirement. The lines are slowly being phased out in favor of fiber and wireless.

I would rate MSP360 Backup an eight out of ten. I rate it very highly specifically for my market. When comparing Veeam with MSP360 Backup, Veeam has got more features, but Veeam is also more complex to set up and run. 

We primarily use the solution for offsite backups that can be turned into temporary production machines if necessary.

The solution is appliance-free. In other words, there's no appliance involved; just an agent.

The product does not require a contract.

It's a very flexible product overall.

The initial setup is very straightforward.

We've found the scalability to be quite good.

The stability has never been a problem for us.

Technical support is very good.

We've found the price point to be quite good.

We could basically use just a more concise visual dashboard reporting on the status of the various machines. If they offered that, the product would be much better.

We would like to see more efficiency in terms of the amount of time it takes. It's my understanding that they have that in the works. It may already be happening. Their standalone non-cloud product already has it. They've told me it's coming. Right now, a nightly backup takes a few hours and it's being condensed into two hours soon. That's going to be much better for us.

I've been dealing with the solution for about a year, or maybe even a little longer than that.

The solution has been very stable for us so far. the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

A company can scale the solution if they want to. It's not difficult to do. The product is capable of expanding as necessary.

We just have a handful of people on the solution. There aren't users per se.

We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive. They seem to be knowledgeable. We are very satisfied with the level of support they provide our organization.

We did not find the initial setup wot be overly complex or difficult. It's easy. It's straightforward. A company should have no trouble with the implementation process in general.

You do not need to have a contract in order to use the solution.

The pricing of the product is very reasonable. I don't want to get into the specifics, however, I can say that it's amongst the more reasonable of any similar product that's out there. The bulk of the cost is the storage, not the software. The more storage you take, the more expensive it will ultimately be.

In comparison, Amazon, which I am using for storage, charges me about four times what this product costs me.

While the solution is set up for re-sale, I don't recall us having any formal agreements in place with the company.

We're using the cloud version of the solution and therefore it's the most up-to-date version available.

I'd recommend other organizations to try the product. We've been largely quite happy with it. It's easy enough to dive into.

Overall, I would rate the solution at a nine out of ten.

I primarily use the solution for my personal backup.

I liked the feature that allows users to copy the archives and then to make the backups in volumes and targets in the public cloud. I can use it in Amazon, in Azure. We have some resources to put the backup in Rackspace, or in a lot more public cloud providers.

The initial setup is very easy. It's not overly complex.

The solution is stable.

You can scale the solution well.

Technical support is very helpful.

They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one.

The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.

The solution needs more options to restore the machines in various environments and in the public cloud. We have options to restore in Amazon, however, the only public clouds on offer are really Amazon and in Azure. They should think about Google or other public cloud providers.

I've been using the solution for about three years at this point. It's been a while. I'm using it right now.

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's quite good. The performance is reliable. 

I did not have any problems with scalability. I could shrink that data I was backing up. I could expand to another backup job separated as in folders. It's really, really very easy to scale. A company would have no trouble doing so.

I only use it myself. There aren't any other users.

I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My problems were resolved. I'm very satisfied with the level of support. I'd rate them at a nine out of ten overall.

I was using some types of replication tools for copying the data and also 365's tool for storage of my data. However, I changed it due to the fact that I needed another place so that that all the data was really backed up in another separate location.

The solution is quite straightforward to implement. It's not overly complex at all. A company shouldn't have too much trouble with the setup.

The value for money is very good.

I'm just a customer and end-user.

I currently use the previous version of MSP when its name was CloudBerry.

I installed an agent in the configuration to back up the information on Amazon. I have about two terabytes of backups in Amazon Glacier.

I would recommend the solution. It's a very trustworthy solution.

I'd rate the solution at an eight out of ten.

I'm a system engineer and we have implemented MSP360 Backup for a few customers. 

We have a complete setup for a few customers where they are integrated in our portal. We are using the cloud solution from MSP360 at the moment, not the standalone product.

The most valuable feature for me is that I can see what has has been successfully backed up and what has not. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.

I have been using MSP360 Backup for three months.

The initial setup is easy.

MSP360 Backup's pricing is reasonable.

We are not working only with MSP360. We are also working with all the backup solutions simultaneously, including Veeam and Altaro.

If we compare these products, I would recommend Veeam more when you need to make an on site backup. 

It's a question of the use case. We mainly use Veeam for onsite backup, but we want to move to cloud backup and Veeam has its weaknesses there. That's why we are reevaluating the backup software and that's why we are considering moving away from Veeam . At the very moment the portal solution of MSP360 is superior to Veeam.

MSP360 Backup is a good product. Check if you need to be GDPR compliant.

I primarily use MSP360 as an additional backup that pushes data to the cloud.

The best feature is that it's very user-friendly to do scheduled backups and version maintenance. It's also very useful that we can configure and push updates to multiple servers using a single license.

I've been working with this solution for almost two years.

MSP360 is up 99.9% of the time and requires very little maintenance.

The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on.

MSP360 is vastly cheaper than its competitors and has almost all the same features.

I would rate this solution nine out of ten.