MSP360 Backup Reviews

We primarily use the solution for offsite backups that can be turned into temporary production machines if necessary.

The solution is appliance-free. In other words, there's no appliance involved; just an agent.

The product does not require a contract.

It's a very flexible product overall.

The initial setup is very straightforward.

We've found the scalability to be quite good.

The stability has never been a problem for us.

Technical support is very good.

We've found the price point to be quite good.

We could basically use just a more concise visual dashboard reporting on the status of the various machines. If they offered that, the product would be much better.

We would like to see more efficiency in terms of the amount of time it takes. It's my understanding that they have that in the works. It may already be happening. Their standalone non-cloud product already has it. They've told me it's coming. Right now, a nightly backup takes a few hours and it's being condensed into two hours soon. That's going to be much better for us.

I've been dealing with the solution for about a year, or maybe even a little longer than that.

The solution has been very stable for us so far. the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

A company can scale the solution if they want to. It's not difficult to do. The product is capable of expanding as necessary.

We just have a handful of people on the solution. There aren't users per se.

We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive. They seem to be knowledgeable. We are very satisfied with the level of support they provide our organization.

We did not find the initial setup wot be overly complex or difficult. It's easy. It's straightforward. A company should have no trouble with the implementation process in general.

You do not need to have a contract in order to use the solution.

The pricing of the product is very reasonable. I don't want to get into the specifics, however, I can say that it's amongst the more reasonable of any similar product that's out there. The bulk of the cost is the storage, not the software. The more storage you take, the more expensive it will ultimately be.

In comparison, Amazon, which I am using for storage, charges me about four times what this product costs me.

While the solution is set up for re-sale, I don't recall us having any formal agreements in place with the company.

We're using the cloud version of the solution and therefore it's the most up-to-date version available.

I'd recommend other organizations to try the product. We've been largely quite happy with it. It's easy enough to dive into.

Overall, I would rate the solution at a nine out of ten.

I primarily use the solution for my personal backup.

I liked the feature that allows users to copy the archives and then to make the backups in volumes and targets in the public cloud. I can use it in Amazon, in Azure. We have some resources to put the backup in Rackspace, or in a lot more public cloud providers.

The initial setup is very easy. It's not overly complex.

The solution is stable.

You can scale the solution well.

Technical support is very helpful.

They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one.

The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.

The solution needs more options to restore the machines in various environments and in the public cloud. We have options to restore in Amazon, however, the only public clouds on offer are really Amazon and in Azure. They should think about Google or other public cloud providers.

I've been using the solution for about three years at this point. It's been a while. I'm using it right now.

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's quite good. The performance is reliable. 

I did not have any problems with scalability. I could shrink that data I was backing up. I could expand to another backup job separated as in folders. It's really, really very easy to scale. A company would have no trouble doing so.

I only use it myself. There aren't any other users.

I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My problems were resolved. I'm very satisfied with the level of support. I'd rate them at a nine out of ten overall.

I was using some types of replication tools for copying the data and also 365's tool for storage of my data. However, I changed it due to the fact that I needed another place so that that all the data was really backed up in another separate location.

The solution is quite straightforward to implement. It's not overly complex at all. A company shouldn't have too much trouble with the setup.

The value for money is very good.

I'm just a customer and end-user.

I currently use the previous version of MSP when its name was CloudBerry.

I installed an agent in the configuration to back up the information on Amazon. I have about two terabytes of backups in Amazon Glacier.

I would recommend the solution. It's a very trustworthy solution.

I'd rate the solution at an eight out of ten.

The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly.

There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station.

We are in the process of moving away from this solution.

The RPO for any backup is higher when compared to the product that we are looking at. And it does not have very good scalability option. Whereas the product that we are looking at has full scalability. The product that we are looking at is in the hyper-scale environment.

I have been using this solution for five to six years. 

It's stable, but not agile.

We have 20 odd users because it's only the IT administration team who handles the software.

Their support is good. 

The initial setup is straightforward. It's not complex. It doesn't take more than two hours. It depends on your architecture. 

If your environment is small and you're not looking to scale too much, I would recommend this solution. If the environment is bigger and the environment is going to scale pretty fast, then this would not be the solution.

To improve this solution, they should improve it so that the backup restore is pretty fast. If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360. It takes time. 

I would rate MSP360 a seven out of ten. 

The problem for us was because we have an environment that is scaled up, and it becomes a little challenging to manage. One other challenge is that they don't have a central console. You can write this point as an improvement point where they have a central console or you can say the management isn't easy. 

I'm a system engineer and we have implemented MSP360 Backup for a few customers. 

We have a complete setup for a few customers where they are integrated in our portal. We are using the cloud solution from MSP360 at the moment, not the standalone product.

The most valuable feature for me is that I can see what has has been successfully backed up and what has not. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.

I have been using MSP360 Backup for three months.

The initial setup is easy.

MSP360 Backup's pricing is reasonable.

We are not working only with MSP360. We are also working with all the backup solutions simultaneously, including Veeam and Altaro.

If we compare these products, I would recommend Veeam more when you need to make an on site backup. 

It's a question of the use case. We mainly use Veeam for onsite backup, but we want to move to cloud backup and Veeam has its weaknesses there. That's why we are reevaluating the backup software and that's why we are considering moving away from Veeam . At the very moment the portal solution of MSP360 is superior to Veeam.

MSP360 Backup is a good product. Check if you need to be GDPR compliant.

I primarily use MSP360 as an additional backup that pushes data to the cloud.

The best feature is that it's very user-friendly to do scheduled backups and version maintenance. It's also very useful that we can configure and push updates to multiple servers using a single license.

I've been working with this solution for almost two years.

MSP360 is up 99.9% of the time and requires very little maintenance.

The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on.

MSP360 is vastly cheaper than its competitors and has almost all the same features.

I would rate this solution nine out of ten.