MSP360 Backup Reviews

We are a managed service provider that's migrating more into cybersecurity, and I knew I needed a backup solution. I evaluated different backup solutions and needed something more robust. I evaluated MSP360 because it came recommended through one of my community groups.

I have a lot of experience working with OneDrive and G-Suite for nonprofits. They often have data on both personal and corporate OneDrive accounts and the ability to back up consumer cloud drives, such as OneDrive and Google Drive is the most valuable feature.

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge.

Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

I have been using the solution for a few months.

The technical support is decent, but I don't want to know the details of the backup and we almost have to pay attention to that a little bit more with MSP360 Backup because it's more granular. That's one of the challenges I had with the service, but that granularity also gives us some flexibility. We have different types of storage, and we have different vendors for storage. In essence, the solution lets us control our overall backup cost a little bit better. However, we have to understand what we're doing to make that work. 

The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server. That doesn't include any storage space. I ended up getting one of the integrated plans offered by MSP360 Backup that included storage because there was a promo. The price was ten dollars per workstation for a certain amount of storage which included our Azure, but it wasn't the same as Kohl, because we still paid $28 per terabyte bucket for, Azure, and every time we go up a terabyte, it's another $28 in addition to that ten dollars per work station.

Given the solution's complex pricing for my target market. I didn't want to lose money on it, so I turned the solution off until I found a customer who would really benefit from it.

I give the solution an eight out of ten.

MSP360 Backup is a good product and it works well. I was never able to test restoration because I don't have the backup environment I need to work in. I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup. I could see the data, it was very simple to understand and easy to manage.

I'm a system engineer and we have implemented MSP360 Backup for a few customers. 

We have a complete setup for a few customers where they are integrated in our portal. We are using the cloud solution from MSP360 at the moment, not the standalone product.

The most valuable feature for me is that I can see what has has been successfully backed up and what has not. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.

I have been using MSP360 Backup for three months.

The initial setup is easy.

MSP360 Backup's pricing is reasonable.

We are not working only with MSP360. We are also working with all the backup solutions simultaneously, including Veeam and Altaro.

If we compare these products, I would recommend Veeam more when you need to make an on site backup. 

It's a question of the use case. We mainly use Veeam for onsite backup, but we want to move to cloud backup and Veeam has its weaknesses there. That's why we are reevaluating the backup software and that's why we are considering moving away from Veeam . At the very moment the portal solution of MSP360 is superior to Veeam.

MSP360 Backup is a good product. Check if you need to be GDPR compliant.

Our company handled post migrations and used the solution as a daily monitoring tool to obtain licenses, conduct backups, and service users. 

The MSP is easy to access and handles things efficiently. 

The solution's pricing is very high. 

I used the solution for six months at my prior employer. 

The solution is stable. 

The solution is scalable. 

Technical support is good and it is easy to get solutions. 

The setup is easy. 

We implemented the solution in-house. 

The solution is expensive. 

I used the solution at a previous employer. 

In my new position, I am looking at different tools for email backup only. For this use case, I am not recommending the solution because it is more comprehensive than needed and has a high cost. 

I rate the solution an eight out of ten. 

I primarily use MSP360 as an additional backup that pushes data to the cloud.

The best feature is that it's very user-friendly to do scheduled backups and version maintenance. It's also very useful that we can configure and push updates to multiple servers using a single license.

I've been working with this solution for almost two years.

MSP360 is up 99.9% of the time and requires very little maintenance.

The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on.

MSP360 is vastly cheaper than its competitors and has almost all the same features.

I would rate this solution nine out of ten.

The most valuable feature of MSP360 Backup is its reliability.

The restore time could improve. When we had an issue the restore time was lengthy.

I have used MSP360 Backup within the last 12 months.

The solution is stable.

I rate the support from MSP360 Backup an eight out of ten.

Positive

MSP360 Backup is easy to set up.

I rate the price of MSP360 Backup a seven out of ten.

The solution does not require maintenance.

I rate MSP360 Backup an eight out of ten.