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Dell NetWorker vs MSP360 Backup comparison

Dell Technologies and MSP360 are both solutions in the Backup and Recovery category. Dell Technologies is ranked #10 with an average rating of 7.8, while MSP360 is ranked #60. Dell Technologies holds a 2.3% mindshare in BRS, compared to MSP360’s 0.7% mindshare. Additionally, 90% of Dell Technologies users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.
Dell NetWorker
Read 85 Dell NetWorker reviews
  • 4,320 Views
  • 3,888 Comparison Views
90% willing to recommend
MSP360 Backup
Read 15 MSP360 Backup reviews
  • 1,420 Views
  • 937 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Dell NetWorker and MSP360 Backup are both powerful data protection solutions. MSP360 Backup seems to have the upper hand in overall user satisfaction and features, despite its higher cost.

Features: Dell NetWorker offers comprehensive data protection, compatibility with various environments, and scalability. MSP360 Backup offers flexible storage options, intuitive backup management, and robust security.

Room for Improvement: Dell NetWorker needs to address complex configurations and performance issues. MSP360 Backup needs improved technical support and more detailed documentation.

Ease of Deployment and Customer Service: Dell NetWorker's deployment is more intricate, requiring expert assistance. MSP360 Backup has a simpler setup process but mixed feedback on customer service.

Pricing and ROI: Dell NetWorker has high setup costs and a longer time to realize ROI. MSP360 Backup is cost-effective with a faster ROI, appealing to budget-conscious users.

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To learn more, read our detailed Dell NetWorker vs. MSP360 Backup Report (Updated: September 2025).
Buyer's Guide
Dell NetWorker vs. MSP360 Backup
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dell NetWorker
Ranking in Backup and Recovery
10th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
85
Ranking in other categories
No ranking in other categories
MSP360 Backup
Ranking in Backup and Recovery
60th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (46th), Disaster Recovery (DR) Software (34th), MSP Backup (7th)
 

Mindshare comparison

As of October 2025, in the Backup and Recovery category, the mindshare of Dell NetWorker is 2.3%, down from 3.1% compared to the previous year. The mindshare of MSP360 Backup is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Market Share Distribution
ProductMarket Share (%)
Dell NetWorker2.3%
MSP360 Backup0.7%
Other97.0%
Backup and Recovery
 

Featured Reviews

ErmiasGirma - PeerSpot reviewer
Offers seamless integration and cost-saving benefits with enhanced recovery capabilities
Currently, in my organization, I am using Dell NetWorker for open-source solutions like PostgreSQL and MySQL databases, and some large VM environments. It also supports the Dell library and is used for the library archiving system Dell NetWorker allows for extensive customization, supporting…
Read full review
CONRAD FORREST - PeerSpot reviewer
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature is the DR replication for us."
"Technical support is good."
"The updated graphical interface is better than it used to be."
"Dell NetWorker allows for extensive customization, supporting various open-source databases like PostgreSQL."
"The GUI is user-friendly."
"This solution is very stable."
"The most valuable feature is NetWorker's integration with the data domain that transfers the data directly into the Dell appliance, so the data doesn't need to pass through the network. NetWorker acts like a pipe, allowing the data to flow directly from the database or the VMware environment to the data domain."
"Simple, stable and straightforward."
More Dell NetWorker pros
"General ease of use and performance of the Windows version is the most valuable feature."
"The initial setup is very easy. It's not overly complex."
"Technical support is very good."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"It has allowed me to implement a cost effective, highly configurable solution."
"The most valuable feature of MSP360 Backup is its reliability."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"The solution is simple to use and easy to configure."
More MSP360 Backup pros
 

Cons

"Support is definitely an area of concern because of the time it takes to resolve our issues."
"It is a little buggy at times, which is the only thing that I dislike about this product."
"There could be a possibility of constructing full backups from incremental data intelligently."
"Reporting and support for this product need to be improved. There are multiple bugs that need to be fixed."
"We have faced problems with the initial configuration of the solution."
"The licensing rules are difficult to navigate and understand."
"The end-user experience is not good."
"There should be more vendors incorporated into the solution."
More Dell NetWorker cons
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"The graphics are looking a bit old and should be updated."
"The solution's pricing is very high."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
More MSP360 Backup cons
 

Pricing and Cost Advice

"Dell EMC NetWorker is very expensive."
"I have a capacity-based license, but I don't know the exact cost of that license."
"They are not cheap."
"There is a licensing fee."
"It's approximate, but I believe we pay around $20-30,000 a month in licensing."
"The price of the solution could be lower, it is expensive."
"The price is a little on the high side, but it's reliable and provides a good service."
"The tool is pricey."
More Dell NetWorker pricing and cost advice
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"I rate the price of MSP360 Backup a seven out of ten."
"We have a very good return on investment."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"Pricing is reasonable although can be quite a large upfront cost."
"The solution is expensive."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"It provides a good cost savings compared to our previous cloud backup."
More MSP360 Backup pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Comms Service Provider
10%
Government
9%
Manufacturing Company
8%
Computer Software Company
9%
Educational Organization
9%
Manufacturing Company
8%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise33
Large Enterprise37
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What's the difference between Dell EMC Avamar and Dell EMC NetWorker?
From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...
See all answers
What do you like most about Dell NetWorker?
The feature that offers the greatest benefits in ensuring data integrity is its backup capability.
See all answers
What is your experience regarding pricing and costs for Dell NetWorker?
The licensing cost is somewhat expensive. While we use a traditional license, there is a capacity-based license available, but our customer is not comfortable switching to it. A five to seven perce...
See all answers
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Comparisons

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Veeam Data Platform vs Dell NetWorker Logo
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Compared 16% of the time
Commvault Cloud vs Dell NetWorker Logo
Commvault Cloud vs Dell NetWorker
Compared 9% of the time
Dell PowerProtect DD (Data Domain) vs Dell NetWorker Logo
Dell PowerProtect DD (Data Domain) vs Dell NetWorker
Compared 7% of the time
Dell Avamar vs Dell NetWorker Logo
Dell Avamar vs Dell NetWorker
Compared 7% of the time
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Acronis Cyber Protect vs MSP360 Backup
Compared 19% of the time
Veeam Data Platform vs MSP360 Backup Logo
Veeam Data Platform vs MSP360 Backup
Compared 16% of the time
N-able Cove Data Protection vs MSP360 Backup Logo
N-able Cove Data Protection vs MSP360 Backup
Compared 11% of the time
NinjaOne vs MSP360 Backup Logo
NinjaOne vs MSP360 Backup
Compared 10% of the time
Comet Backup vs MSP360 Backup Logo
Comet Backup vs MSP360 Backup
Compared 10% of the time
More MSP360 Backup Competitors
 

Product Reports

Buyer's Guide
Dell NetWorker
October 2025
Dell NetWorker reportDownload Dell NetWorker product report
Buyer's Guide
MSP360 Backup
September 2025
MSP360 Backup reportDownload MSP360 Backup product report
 

Also Known As

NetWorker
Cloudberry Backup
 

Overview

Built on a reputation of efficiency and reliability, thousands of customers trust Dell NetWorker to protect their data and applications across multiple environments, from core to edge to cloud.

Inherently flexible, NetWorker helps you deploy and leverage the data protection that fits your needs. NetWorker protects both physical and virtual environments, including VMware and Microsoft Hyper-V, as well as cloud workloads on AWS, Microsoft Azure and Google Cloud.

NetWorker is available as part of Dell Data Protection Suite, which offers comprehensive data protection software applications and tools. NetWorker is delivered as software and as a virtual edition.

Dell Technologies

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data. 

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events. 

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data. 

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360
 

Sample Customers

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport
StratX
Buyer's Guide
Dell NetWorker vs. MSP360 Backup
September 2025
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