Dell NetWorker vs MSP360 Backup comparison

Dell Technologies and MSP360 are both solutions in the Backup and Recovery category. Dell Technologies is ranked #12 with an average rating of 7.8, while MSP360 is ranked #54 with an average rating of 7.0. Dell Technologies holds a 2.9% mindshare in BRS, compared to MSP360’s 0.6% mindshare. Additionally, 90% of Dell Technologies users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Dell NetWorker

Read 85 Dell NetWorker reviews

4,869 Views
4,382 Comparison Views

90% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

1,351 Views
878 Comparison Views

100% willing to recommend

Dell NetWorker

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Dell NetWorker and MSP360 Backup are both powerful data protection solutions. MSP360 Backup seems to have the upper hand in overall user satisfaction and features, despite its higher cost.

Features: Dell NetWorker offers comprehensive data protection, compatibility with various environments, and scalability. MSP360 Backup offers flexible storage options, intuitive backup management, and robust security.

Room for Improvement: Dell NetWorker needs to address complex configurations and performance issues. MSP360 Backup needs improved technical support and more detailed documentation.

Ease of Deployment and Customer Service: Dell NetWorker's deployment is more intricate, requiring expert assistance. MSP360 Backup has a simpler setup process but mixed feedback on customer service.

Pricing and ROI: Dell NetWorker has high setup costs and a longer time to realize ROI. MSP360 Backup is cost-effective with a faster ROI, appealing to budget-conscious users.

To learn more, read our detailed Dell NetWorker vs. MSP360 Backup Report (Updated: July 2025).

Buyer's Guide

Dell NetWorker vs. MSP360 Backup

July 2025

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Helped 861,524 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dell NetWorker

Ranking in Backup and Recovery

12th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Backup and Recovery

54th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (42nd), Disaster Recovery (DR) Software (29th), MSP Backup (5th)

Mindshare comparison

As of July 2025, in the Backup and Recovery category, the mindshare of Dell NetWorker is 2.9%, down from 3.1% compared to the previous year. The mindshare of MSP360 Backup is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

ErmiasGirma

System and Cloud Deployment Engineer at Safaricom Ethiopia plc

Offers seamless integration and cost-saving benefits with enhanced recovery capabilities

Currently, in my organization, I am using Dell NetWorker for open-source solutions like PostgreSQL and MySQL databases, and some large VM environments. It also supports the Dell library and is used for the library archiving system Dell NetWorker allows for extensive customization, supporting…

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are no problems in terms of stability."

"The initial setup is very easy. It's incredibly fast."

"NetWorker has very good scalability."

"I started off as a storage engineer and ended up owning Dell EMC Data Domain and Dell EMC NetWorker. I've not used any other backup solutions at this scale. Dell EMC NetWorker does what I need it to do, it's efficient."

"The extensive information provided on tool properties has been very useful, specifically the information on databases"

"The feature that offers the greatest benefits in ensuring data integrity is its backup capability."

"Data domain is a good feature."

"The full backup is a great feature. Restoration is also good and very quick."

More Dell NetWorker pros

"The solution is simple to use and easy to configure."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The most valuable feature of MSP360 Backup is its reliability."

"MSP360 Backup's most valuable feature is its backup interface."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

More MSP360 Backup pros

Cons

"The user interface is hard to use, it should be simplified. There are a lot of web-based management interfaces which they should consider."

"The configuration is too complex."

"I would like to see encryption included in the next release to encrypt the data that we are backing up."

"Reporting templates could be easier to understand and more comprehensive."

"The data storage capabilities should be improved."

"Reporting and support for this product need to be improved. There are multiple bugs that need to be fixed."

"I haven't had a good experience with technical support. It takes them a very long time to resolve issues."

"Currently, the NetWorker server only supports the Windows server bare-metal recovery, so an improvement would be built-in support for Linux and UNIX BMR."

More Dell NetWorker cons

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The graphics are looking a bit old and should be updated."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The product could be more user-friendly."

"The restore time could improve. When we had an issue the restore time was lengthy."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

More MSP360 Backup cons

Pricing and Cost Advice

"The pricing is okay."

"The price of the license could be cheaper and it would be a benefit if they came up with a new pricing model. The competitors here in Oman sell universal licensing where a number of virtual machines are hosted at the customer place which can be licensed, or you can license the CPU sockets in those servers. However, NetWorker offers only CPU sockets or overall storage capacity to backup, but there is no universal licensing where you can provide a number of VMs. They should offer more options to stay competitive with other solutions, such as Veeam."

"The pricing for the telecom, government, and banking sectors is relatively affordable."

"It is a relatively inexpensive product compared to one of its competitors."

"It is inexpensive compared to new products."

"Dell EMC NetWorker is very expensive."

"There is a licensing fee."

"Dell NetWorker is an expensive solution. None of the backup products are cheap. The licensing model offered is usually a five-year one."

More Dell NetWorker pricing and cost advice

"Its pricing needs improvement."

"It provides a good cost savings compared to our previous cloud backup."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The solution is expensive."

"I rate the price of MSP360 Backup a seven out of ten."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"Pricing is reasonable although can be quite a large upfront cost."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

Government

Manufacturing Company

Computer Software Company

13%

Educational Organization

Construction Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What's the difference between Dell EMC Avamar and Dell EMC NetWorker?

From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...

See all answers

What do you like most about Dell NetWorker?

The feature that offers the greatest benefits in ensuring data integrity is its backup capability.

See all answers

What is your experience regarding pricing and costs for Dell NetWorker?

The licensing cost is somewhat expensive. While we use a traditional license, there is a capacity-based license available, but our customer is not comfortable switching to it. A five to seven perce...

See all answers

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

What is your primary use case for MSP360 Backup?

We use the platform for VM and SQL backup purposes.

See all answers

Comparisons

Dell PowerProtect Data Manager vs Dell NetWorker

Compared 30% of the time

Veeam Data Platform vs Dell NetWorker

Compared 14% of the time

Dell Avamar vs Dell NetWorker

Compared 9% of the time

Commvault Cloud vs Dell NetWorker

Compared 9% of the time

Dell PowerProtect DD (Data Domain) vs Dell NetWorker

Compared 7% of the time

More Dell NetWorker Competitors

Acronis Cyber Protect vs MSP360 Backup

Compared 23% of the time

Veeam Data Platform vs MSP360 Backup

Compared 20% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 12% of the time

NinjaOne vs MSP360 Backup

Compared 10% of the time

Comet Backup vs MSP360 Backup

Compared 10% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

Dell NetWorker

July 2025

Download Dell NetWorker product report

Buyer's Guide

MSP360 Backup

June 2025

Download MSP360 Backup product report

Also Known As

NetWorker

Cloudberry Backup

Overview

Built on a reputation of efficiency and reliability, thousands of customers trust Dell NetWorker to protect their data and applications across multiple environments, from core to edge to cloud.

Inherently flexible, NetWorker helps you deploy and leverage the data protection that fits your needs. NetWorker protects both physical and virtual environments, including VMware and Microsoft Hyper-V, as well as cloud workloads on AWS, Microsoft Azure and Google Cloud.

NetWorker is available as part of Dell Data Protection Suite, which offers comprehensive data protection software applications and tools. NetWorker is delivered as software and as a virtual edition.

Dell Technologies

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Sample Customers

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

StratX

Buyer's Guide

Dell NetWorker vs. MSP360 Backup

July 2025

Free Report: Dell NetWorker vs. MSP360 Backup

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