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Dell NetWorker vs MSP360 Backup comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dell NetWorker
Ranking in Backup and Recovery
10th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
86
Ranking in other categories
No ranking in other categories
MSP360 Backup
Ranking in Backup and Recovery
55th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (43rd), Disaster Recovery (DR) Software (31st), MSP Backup (6th)
 

Mindshare comparison

As of August 2026, in the Backup and Recovery category, the mindshare of Dell NetWorker is 1.2%, down from 2.8% compared to the previous year. The mindshare of MSP360 Backup is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Dell NetWorker1.2%
MSP360 Backup1.1%
Other97.7%
Backup and Recovery
 

Featured Reviews

RaedHassan - PeerSpot reviewer
Senior Specialist Backup/Storage at National Bank of Kuwait
Has supported flexible multi-platform backups and improved over time
Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I would rate it around seven out of ten. It is not that there is something wrong with the role-based access controls in Dell NetWorker, but it lacks many permissions or roles to assign, providing options only for administrator or user. To improve Dell NetWorker for the next release, I recommend enhancing flexibility in the policy, allowing selection of multiple options within the same policy, and addressing issues like the DNS lookup dependency to make it more controllable from Dell NetWorker itself rather than relying on other applications. Looking forward, I would like to see improved policy features and a more enhanced GUI, as it is still slow.
CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For a file system backup or one that is on disk or in a tape library, or for virtualization, I recommend using NetWorker because of ease of deployment, ease of use, and the user-friendly GUI."
"When you reach out to your maximum license availability, or you exceed your license limit, NetWorker never stops doing your backups."
"Data domain is a good feature."
"This solution is very stable."
"Dell EMC NetWorker integrates well with our domain and the performance is quite good on-premise. We receive approximately 1 terabyte within one hour."
"Very user-friendly with a good interface."
"The solution has a longer lifespan, so the customer doesn't have to change their solution and upgrade every four years, and it's much better for the customer to have a stable piece of software that has a lifespan of maybe ten years or more."
"The solution has minimized the recovery time objective, and the recovery point objective, the RTO and RPO. Most customers are looking for to minimize downtime. The solution has helped ensure this."
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"The solution is appliance-free, the initial setup is very straightforward, the scalability and stability have never been a problem for us, technical support is very good, and we have found the price point to be quite good."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported."
"The most valuable feature of MSP360 Backup is its reliability."
"Technical support is very good."
"Provides connectivity to a lot of different cloud storage solutions."
"It has allowed me to implement a cost effective, highly configurable solution."
 

Cons

"The implementation was difficult and, due to some reason, it was not done properly and we had to suffer a lot."
"I was very dissatisfied with technical support."
"Dell EMC NetWorker has so many versions in a short span of time, which contain a lot of bugs that need to be fixed because each upgrade has its own issues."
"Regarding improvements for NetWorker, I believe implementing cross-platform restore functionality is essential. This feature would allow for compatibility with various backup software solutions, similar to Veeam."
"To integrate with the library and Oracle, we must make multiple changes to the OS and the database."
"The support is an area with concerns where improvements are required."
"It's not easy to integrate. We have to read a lot of documentation in order to configure the solution."
"They need more support for image backups."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."
"The restore time could improve. When we had an issue the restore time was lengthy."
"The other issue is that I don't like the implementation of the SQL backup."
"The product could be more user-friendly."
"If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360."
"The interface could use some updating."
 

Pricing and Cost Advice

"It is inexpensive compared to new products."
"The tool is pricey."
"Dell NetWorker is an expensive solution. None of the backup products are cheap. The licensing model offered is usually a five-year one."
"The price is a little on the high side, but it's reliable and provides a good service."
"It is a relatively inexpensive product compared to one of its competitors."
"Dell NetWorker has two types of licensing models."
"The licensing model can be traditional licensing or capacity-based licensing."
"The pricing is okay."
"The solution is expensive."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"We have a very good return on investment."
"Its pricing needs improvement."
"Pricing is reasonable although can be quite a large upfront cost."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"I rate the price of MSP360 Backup a seven out of ten."
"It provides a good cost savings compared to our previous cloud backup."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Comms Service Provider
12%
Manufacturing Company
8%
Construction Company
7%
Construction Company
14%
Financial Services Firm
13%
Comms Service Provider
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise33
Large Enterprise38
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What's the difference between Dell EMC Avamar and Dell EMC NetWorker?
From the very beginning, Dell EMC NetWorker considers users and those who might potentially become users. In terms of both pricing and setup, this product offers an experience that is significantly...
What is your experience regarding pricing and costs for Dell NetWorker?
Regarding the pricing of Dell NetWorker, it depends on the deal or negotiation we have with the vendor, making it reasonable, although I cannot make a definitive decision without knowing the specif...
What needs improvement with Dell NetWorker?
Regarding the effectiveness of Dell NetWorker in terms of role-based access controls, I have experience with it, but I find it somewhat lacking in flexibility as it offers limited features, and I w...
Ask a question
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Also Known As

NetWorker
Cloudberry Backup
 

Overview

 

Sample Customers

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport
StratX
Find out what your peers are saying about Dell NetWorker vs. MSP360 Backup and other solutions. Updated: August 2026.
909,679 professionals have used our research since 2012.