Arcserve UDP Reviews

We use it to back up pretty much everything that we've got in our system. We've got a 13-terabyte license. We back up HyperV servers, files, and SQL. You name it, and we pretty much back it up.

The standard backup and restore feature is most used.

Its interface can be improved. I find it unintuitive.

It could have some integrations. It doesn't have some of the integration and some of the monitoring features that I would normally utilize. Some of the solutions have got integrations with different storage and things like that.

We've had ArcServe for as long as I can remember.

It is overall rock-solid. It does what it says it is going to do, and it does it well.

We're pretty small. We've been able to scale it out for what we needed to do with it. We could do multiple sites when we needed to.

We have only one backup guy who uses this solution. I pop in once in a while if he is not available and restore something, but overall, it is a one-man show.

It covers all our bases in the entire organization, and we aren't planning on expanding any further.

I have not dealt with them, but I know that the person handling the backups has not been super happy with the technical support on that side.

I don't recall using anything else prior to it.

It was pretty straightforward. We've had it for a long time. It was set up a long time ago, and it has been migrated over the years. The person handling the backups has spent quite a few months fine-tuning it.

The person handling the backups did it pretty much on his own. He also takes care of its maintenance. 

Its price seems reasonable. Its price is average as compared to the other products I've looked at. 

We have a three-year license right now. There are no other costs beyond the standard licensing fee.

I would advise making sure that you have your strategy planned. 

I would rate it a seven out of 10. It is a good, solid product, but it doesn't do anything special. It just does what it is told.

It is a backup solution. We use it for small file restores. 

We don't always have volume shadow copy enabled on various products. If someone deletes a file, this is what we use to restore the file.

One of the things that I do like about it is that it has a very good deduplication feature.

The speed of restores should be improved. We have found the speed of large restores rather slow. 

It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.

I have been using this solution for five or six years.

It has been very stable.

It is fine. As long as you have storage and licenses, you can throw it out to as many virtual servers or physical servers as you have.

In terms of its users, it is really just me. They call me when they have deleted a file.

They're decent.

We hadn't used a previous solution. We tend to use Arcserve backup and the UDP together. So, we had nothing like UDP.

It was pretty straightforward. It wasn't bad.

We are the consultants who implement it. In terms of staff required for deployment and maintenance, it is really a nice one-person solution.

We just give people their files back.

The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware.

We didn't really evaluate other solutions. We were an Arcserve shop at the time.

I would advise others to do large test restores and see if that's going to do it because we have had trouble with doing a restore of large amounts of data, and it takes too long.

I would rate it a seven out of 10. It is good.

Our primary use case with Arcserve is as a backup solution.

We used Arcserve as a backup solution, but it wasn't very flexible. The UDP at Arcserve had multiple issues, and we could not go into granular details of retrieving backup information. For example, what backups existed during what time. We were not able to retrieve to satisfy our requirements. I'm not really satisfied with Arcserve. As a whole, the solution was not very promising.

The product could be improved. For example, on Veritas, you can see a particular file, when it was backed up, on what particular archive it exists, et cetera. We were unable to retrieve that specific information from Arcserve for our requirements.

There could be additional features added based on the practical concerns we had. If I have backed up a certain amount of data, I want to know, if I give the path of the data, how much of data has been backed up, and the sizing information with regards to data. That information could be included in the features.

I've been working with Arcserve UDP for about three years.

The stability of the solution is okay. We used it for some time, but it was not meeting our requirements properly.

We didn't scale the solution, so I'm unable to comment on the scalability of it.

We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the requirements that we had. We weren't contacting Arcserve, but I'm sure the vendor consulted support.

The pricing is moderate.

I would rate the solution a four out of ten.

I would not recommend the solution based on our experience. It depends on the situation. If you just want VMware or backup, it's okay, but in an extensive manner, if you want to use backup technology and tools, then it does not have the flexibility. So I would recommend it if there is a general case. If not, I would say look for something else.

We have many servers at our branch head office that are on our premises. A few of those servers and many other user systems are completely being backed up by Arcserve UDP. Approximately 75% of the backups are handled by Arcserve UDP.

There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good.

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial.

The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

I have been using this solution within the last 12 months.

Approximately two years ago in the previous version of the solution, it was not stable. However, in the new releases, it is quite stable and we have increased the user count from 100 to 250.

The solution is scalable, we have 250 users using the solution.

The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very good and helpful to our needs.

The initial setup was not complex and was straightforward.

There is an annual license required for this solution and it is priced well.

We have evaluated other options.

My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice.

I rate Arcserve UDP an eight out of ten.

We use Arcserve UDP for the backup replication.

We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature.

I have been using Arcserve UDP for approximately two years.

Arcserve UDP is stable.

I have found Arcserve UDP to be scalable.

Our customers are mostly midsize companies using this solution.

We have plans to increase the usage of the solution in the future.

There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey. However, they close the offices, and we have to receive support from abroad. It takes a bit of time to receive support.

We evaluated Veeam, but you chose Arcserve UDP.

Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly.

The solution is priced well compared to other solutions.

I rate Arcserve UDP a nine out of ten.

The most valuable feature is the duplication.

Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue.

We have also had trouble with the tape sorter.

We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.

We have been using Arcserve UDP since 2016.

The price of this product is high and it should be lower.

I would rate this solution a six out of ten.