Arcserve UDP has several areas that could benefit from improvement. Firstly, the process of verifying and consolidating images for backups is time-consuming and slower compared to other backup solutions. Secondly, the troubleshooting aspect needs enhancement as it currently requires physically plugging into the computer and extracting logs, which can be inconvenient. Additionally, the solution could be made more user-friendly, particularly when it comes to assigning destinations and selecting files and folders to back up.
There are certain aspects that are unclear, such as the lack of notifications when unintentionally unchecking or checking folders. The security of the solution could also be improved, and providing training for end users would be beneficial. The backup speed, especially for tape and VMware Snapshot, is slow and can be problematic when needing to revert to a snapshot.
The marketing approach of Arcserve UDP could be enhanced to reach a wider audience. Furthermore, the solution should support older infrastructure and older versions of operating systems.
The pricing could be more favorable, and integrating with other storage and monitoring features would be advantageous.
Specific features that would be useful include detailed information on backed-up files, improved restore speed, and the ability to back up Office 365 mailboxes and restore PST files. There have been concerns about the quality of newer technologies and product offerings from Arcserve UDP.