MSP360 Backup vs Synology DSM comparison

MSP360 and Synology are both solutions in the Backup and Recovery category. MSP360 is ranked #55, while Synology is ranked #52. MSP360 holds a 1.1% mindshare in BRS, compared to Synology’s 1.3% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

5,475 Views
3,340 Comparison Views

100% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

4,495 Views
4,450 Comparison Views

100% willing to recommend

MSP360 Backup

Synology DSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

MSP360 Backup and Synology DSM compete in the data protection solutions category. MSP360 Backup has the upper hand in pricing and ease of support whereas Synology DSM's extensive features make it a preferred choice despite its higher cost.

Features: MSP360 Backup offers diverse backup options, seamless cloud storage integration, and effective encryption protocols. Synology DSM provides comprehensive data management features, intuitive storage solutions, and powerful file-sharing capabilities.

Room for Improvement: MSP360 Backup users report performance speed issues and suggest a more modern design. Synology DSM users find the system complex with a steep learning curve and occasional issues with software updates.

Ease of Deployment and Customer Service: MSP360 Backup users appreciate the straightforward deployment process and responsive customer support. Synology DSM users experience a more complex deployment process supported by comprehensive documentation and a knowledgeable support team.

Pricing and ROI: MSP360 Backup is noted for its cost-effectiveness and positive ROI. Synology DSM's higher setup costs are seen as justified by its extensive features and long-term value.

To learn more, read our detailed MSP360 Backup vs. Synology DSM Report (Updated: August 2026).

Buyer's Guide

MSP360 Backup vs. Synology DSM

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Backup and Recovery

55th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (43rd), Disaster Recovery (DR) Software (31st), MSP Backup (6th)

Synology DSM

Ranking in Backup and Recovery

52nd

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Backup and Recovery category, the mindshare of MSP360 Backup is 1.1%, up from 0.6% compared to the previous year. The mindshare of Synology DSM is 1.3%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Synology DSM	1.3%
MSP360 Backup	1.1%
Other	97.6%

Backup and Recovery

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"Client-side encryption minimizes worries about data being captured on the back-end."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"It has allowed me to implement a cost effective, highly configurable solution."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"General ease of use and performance of the Windows version is the most valuable feature."

"I would recommend the solution; it's a very trustworthy solution."

"The most valuable feature of MSP360 Backup is its reliability."

More MSP360 Backup pros

"Synology DSM is very easy to work and operate."

"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."

"The product performs well. It is easy to use and implement."

"The most valuable features of Synology DSM are its security and connectivity."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"The most valuable aspect is its ability to handle multiple disks."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

More Synology DSM pros

Cons

"The product could be more user-friendly."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The solution's pricing is very high."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The restore time could improve. When we had an issue the restore time was lengthy."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

More MSP360 Backup cons

"The platform could be much more cost-effective and flexible for integrating third-party products."

"Synology DSM is a good enough solution for small and medium companies, but I have not seen a big configuration of the solution for a big organization."

"The only bothersome aspect is that the device is aging."

"Users may lose their data if they don't configure the solution properly."

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

"The product's only shortcoming is pricing, as it is an expensive solution."

"Synology DSM's user interface is not quite intuitive."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

More Synology DSM cons

Pricing and Cost Advice

"Its pricing needs improvement."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

"I rate the price of MSP360 Backup a seven out of ten."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

More MSP360 Backup pricing and cost advice

"The price of the solution is very good."

"Synology DSM is a free tool."

"Synology DSM is a cheap solution."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"The pricing varies widely, catering to a broad range of needs."

"The solution’s pricing is neither cheap nor expensive."

"It is quite an affordable solution."

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Top Industries

By visitors reading reviews

Construction Company

14%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Comms Service Provider

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	1

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Product Reports

Buyer's Guide

MSP360 Backup

August 2026

Download MSP360 Backup product report

Buyer's Guide

Synology DSM

July 2026

Download Synology DSM product report

Also Known As

Cloudberry Backup

Synology DiskStation Manager (DSM)

Overview

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Synology DSM offers a comprehensive disk management and virtualization backup solution, known for its seamless connectivity across Mac, Windows, and Linux systems, enabling both novice and expert users to efficiently organize and secure their digital data.

Synology DSM integrates intuitive features like the Btrfs file system, built-in backups, and Active Backup for Business, streamlining application installations such as Plex Media Server and Docker. It provides robust security and versatility, supporting VPNs, web servers, and virtualization. Synology DSM is utilized for data backup in virtual machines, local user management, file-sharing networks, and remote file accessibility. It assists organizations in centralized data replication and protection, managing multiple terabytes across locations while serving as a firewall and file management system.

What features does Synology DSM offer?

Disk Management: Efficiently manages storage across multiple platforms.
Seamless Connectivity: Supports Mac, Windows, and Linux for a unified experience.
Btrfs File System: Offers advanced data protection and recovery options.
Active Backup for Business: Provides comprehensive backup solutions for critical data.
Versatility: Supports VPN, web servers, and virtualization for expanded utility.

What benefits should users consider?

Security: Maintains data integrity and protection across networks.
Stability: Ensures consistent operation for essential applications.
Ease of Use: Facilitates straightforward installation and management of applications.
Scalability: Handles large-scale data replication and protection efficiently.

In industries like IT and media, Synology DSM is an effective tool for centralized data management and security. Businesses rely on its extensive backup capabilities to manage and protect large datasets, enabling effective collaboration and remote access solutions across locations. Users incorporate its add-ons to enhance network deployment and connectivity, optimizing data flow and operational efficiency.

Synology

Sample Customers

StratX

Information Not Available

Buyer's Guide

MSP360 Backup vs. Synology DSM

August 2026

Free Report: MSP360 Backup vs. Synology DSM

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