MSP360 Backup vs Synology DSM comparison

MSP360 and Synology are both solutions in the Backup and Recovery category. MSP360 is ranked #60, while Synology is ranked #22 with an average rating of 9.3. MSP360 holds a 0.7% mindshare in BRS, compared to Synology’s 1.7% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

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937 Comparison Views

100% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

2,418 Views
2,394 Comparison Views

100% willing to recommend

MSP360 Backup

Synology DSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

MSP360 Backup and Synology DSM compete in the data protection solutions category. MSP360 Backup has the upper hand in pricing and ease of support whereas Synology DSM's extensive features make it a preferred choice despite its higher cost.

Features: MSP360 Backup offers diverse backup options, seamless cloud storage integration, and effective encryption protocols. Synology DSM provides comprehensive data management features, intuitive storage solutions, and powerful file-sharing capabilities.

Room for Improvement: MSP360 Backup users report performance speed issues and suggest a more modern design. Synology DSM users find the system complex with a steep learning curve and occasional issues with software updates.

Ease of Deployment and Customer Service: MSP360 Backup users appreciate the straightforward deployment process and responsive customer support. Synology DSM users experience a more complex deployment process supported by comprehensive documentation and a knowledgeable support team.

Pricing and ROI: MSP360 Backup is noted for its cost-effectiveness and positive ROI. Synology DSM's higher setup costs are seen as justified by its extensive features and long-term value.

To learn more, read our detailed MSP360 Backup vs. Synology DSM Report (Updated: September 2025).

Buyer's Guide

MSP360 Backup vs. Synology DSM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Backup and Recovery

60th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (46th), Disaster Recovery (DR) Software (34th), MSP Backup (7th)

Synology DSM

Ranking in Backup and Recovery

22nd

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Backup and Recovery category, the mindshare of MSP360 Backup is 0.7%, up from 0.5% compared to the previous year. The mindshare of Synology DSM is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Synology DSM	1.7%
MSP360 Backup	0.7%
Other	97.6%

Backup and Recovery

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"General ease of use and performance of the Windows version is the most valuable feature."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The most valuable feature of MSP360 Backup is its reliability."

"Client-side encryption minimizes worries about data being captured on the back-end."

"MSP360 Backup's most valuable feature is its backup interface."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"The initial setup is very easy. It's not overly complex."

"Technical support is very good."

More MSP360 Backup pros

"The most valuable features of Synology DSM are its security and connectivity."

"The product performs well. It is easy to use and implement."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"The most valuable aspect is its ability to handle multiple disks."

"Synology DSM is very easy to work and operate."

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

More Synology DSM pros

Cons

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The graphics are looking a bit old and should be updated."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The solution's pricing is very high."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

More MSP360 Backup cons

"The platform could be much more cost-effective and flexible for integrating third-party products."

"The only bothersome aspect is that the device is aging."

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"The product's only shortcoming is pricing, as it is an expensive solution."

"Users may lose their data if they don't configure the solution properly."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

"Synology DSM's user interface is not quite intuitive."

More Synology DSM cons

Pricing and Cost Advice

"Its pricing needs improvement."

"Pricing is reasonable although can be quite a large upfront cost."

"I rate the price of MSP360 Backup a seven out of ten."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pricing and cost advice

"It is quite an affordable solution."

"The solution’s pricing is neither cheap nor expensive."

"Synology DSM is a free tool."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"The price of the solution is very good."

"The pricing varies widely, catering to a broad range of needs."

"Synology DSM is a cheap solution."

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Top Industries

By visitors reading reviews

Computer Software Company

Educational Organization

Manufacturing Company

Real Estate/Law Firm

Computer Software Company

14%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	1

Questions from the Community

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What do you like most about Synology DSM?

The most valuable features of Synology DSM are its security and connectivity.

See all answers

What is your experience regarding pricing and costs for Synology DSM?

The solution’s pricing is neither cheap nor expensive.

See all answers

What needs improvement with Synology DSM?

Users may lose their data if they don't configure the solution properly.

See all answers

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NetApp SnapCenter vs Synology DSM

Compared 7% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

MSP360 Backup

September 2025

Download MSP360 Backup product report

Buyer's Guide

Synology DSM

September 2025

Download Synology DSM product report

Also Known As

Cloudberry Backup

Synology DiskStation Manager (DSM)

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Synology DSM (DiskStation Manager) is a comprehensive software platform designed for Synology NAS (Network Attached Storage) devices. It serves as the operating system for these devices, providing a wide range of features and functionalities.

The primary use case of Synology DSM is to centralize and manage data storage for organizations. It allows businesses to store, access, and share files securely across multiple devices and platforms. With its intuitive user interface, DSM simplifies the management of data, making it easy to create shared folders, set access permissions, and monitor storage usage.

One of the most valuable functionalities of Synology DSM is its robust data protection capabilities. It offers various RAID configurations, including SHR (Synology Hybrid RAID), which ensures data redundancy and safeguards against drive failures. DSM also supports advanced backup and disaster recovery solutions, such as Snapshot Replication and Hyper Backup, enabling organizations to protect their critical data effectively.

Furthermore, Synology DSM provides a wide range of productivity and collaboration tools. It offers applications like Synology Drive, which allows seamless file synchronization across devices, and Synology Office, a web-based suite for document editing and collaboration. DSM also supports various third-party applications, including popular cloud services like Dropbox and Google Drive, enabling organizations to integrate their existing workflows seamlessly.

Synology

Sample Customers

StratX

Information Not Available

Buyer's Guide

MSP360 Backup vs. Synology DSM

September 2025

Free Report: MSP360 Backup vs. Synology DSM

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