Druva Phoenix vs MSP360 Backup comparison

Druva and MSP360 are both solutions in the Cloud Backup category. Druva is ranked #29 with an average rating of 8.7, while MSP360 is ranked #46. Druva holds a 0.8% mindshare in CB, compared to MSP360’s 0.9% mindshare. Additionally, 87% of Druva users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Druva Phoenix

Read 8 Druva Phoenix reviews

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651 Comparison Views

87% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

1,420 Views
824 Comparison Views

100% willing to recommend

Druva Phoenix

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 15, 2024

MSP360 Backup and Druva Phoenix are competing in the cloud data protection category. MSP360 Backup appears to have an upper hand in pricing and support, making it a budget-friendly option, while Druva Phoenix offers superior features that justify its higher price point.

Features: MSP360 Backup is recognized for its platform versatility, strong encryption, and ease of use across Windows, macOS, and Linux. It offers comprehensive email notifications, bandwidth management, and custom scheduling options. Druva Phoenix is notable for its advanced cloud-native architecture, automated backup processes, and robust disaster recovery options, catering to large enterprise needs with efficient scalability.

Room for Improvement: MSP360 Backup could enhance its integration features for seamless cloud connectivity and further polish its user interface for a smoother experience. It may also focus on expanding support for newer technology platforms. Druva Phoenix might improve by expanding its security features to cover more virtual environments and enhance its AI capabilities for more effective backup analytics. Additionally, simplifying the learning curve for new users can be beneficial.

Ease of Deployment and Customer Service: MSP360 Backup is praised for its intuitive deployment and strong customer support, facilitating quick setup and broad access to technical assistance. Its design allows for easy management without needing significant technical expertise. Druva Phoenix offers efficient deployment with automated systems, although it presents a learning curve for less experienced users. The system's comprehensive support aids in managing this complexity.

Pricing and ROI: MSP360 Backup is considered cost-effective with a quicker ROI due to its lower setup costs and flexible pricing model. It offers a notable advantage for smaller businesses or those with budget constraints. Druva Phoenix, though requiring higher upfront investment, presents a prolonged ROI through its extensive feature offering, making it suitable for enterprises seeking long-term value and comprehensive data protection solutions.

To learn more, read our detailed Druva Phoenix vs. MSP360 Backup Report (Updated: September 2025).

Buyer's Guide

Druva Phoenix vs. MSP360 Backup

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Druva Phoenix

Ranking in Cloud Backup

29th

Ranking in Disaster Recovery (DR) Software

20th

Average Rating

8.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (7th), SaaS Backup (9th)

MSP360 Backup

Ranking in Cloud Backup

46th

Ranking in Disaster Recovery (DR) Software

34th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (60th), MSP Backup (7th)

Mindshare comparison

As of October 2025, in the Cloud Backup category, the mindshare of Druva Phoenix is 0.8%, up from 0.6% compared to the previous year. The mindshare of MSP360 Backup is 0.9%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup Market Share Distribution
Product	Market Share (%)
Druva Phoenix	0.8%
MSP360 Backup	0.9%
Other	98.3%

Cloud Backup

Featured Reviews

Ratnodeep Roy

Lead Consultant at Stratogent

Patch-based system, offers network flexibility but Logs are not very informative for regular users

The ransomware features are limited in Druva. There's a lot of improvement needed. It should extend to Nutanix and Hyper-V. It should extend to Azure as well. A lot of people are looking for ransomware scans, but Druva doesn't support them. Veeam barely supports them over Azure Virtual Machines. It doesn't support Linux Virtual Machines. NetApp and Commvault don't have such features. Acronis is also limited. In Azure, you have Azure Defender, but that works extensively on cloud storage, not on the servers. So, backup companies like Druva need to work a lot on ransomware protection and detection. These companies need to work a lot on ransomware detection, protection and more. Ransomware protection doesn't work in this hash-based transfer mirroring. If I only have to find this hash and feed it to the Druva end. It's sometimes not possible. It will struggle when the workloads are more than a hundred machines. It's not possible to find the hash of each file and provide it to Druva. So, this needs to be fully automated. If I were scanning with some technology, maybe signature-based scanning, behavioral-based, or keyword-based scanning. I can put this FHA, maybe SIEMs as well. But Druva is very limited. It's already in an active stage. I don't like that they don't extend all the features to all the workloads. These features are minimal compared to those of its competitors. For instance, I have one customer who was looking for Druva, but since they have Azure machines, they couldn't find a way to restore a particular file. Druva doesn't provide Azure virtual machine single file restore. It doesn't make sense to build a product and then it doesn't support it. Customers really struggle. Some customers tried Druva so that they don't have to think about setting up a separate network, but Druva is making things critical by not providing all the things at once and gradually releasing them. It's been more than six months or one year since they started their virtual machines, but there is no single file restore. Every time you have to restore the VM, and then from there, you can get the file. Why would people go with Druva if they have to manage backup machines? Nowadays, backup product companies need to be aggressive and adopt themselves in this highly changing world of AI and ML.

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Once you set it up and you tell it exactly what needs to be backed up, you literally forget about it. It sends you emails and notifications of the current status of the jobs."

"The most valuable features of Druva Phoenix are the simple portal to log in and flexibility."

"The initial setup was very straightforward."

"It's patch-based, so you don't have to bother about the backup server or the repository."

"I would definitively say that we have been able to make our people more productive by at least 30%."

"I found the cost-effectiveness of Druva Phoenix to be its most valuable feature, especially when compared to on-premises backup solutions."

"Druva Phoenix is easy to use and easy to start with."

"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"Provides connectivity to a lot of different cloud storage solutions."

"General ease of use and performance of the Windows version is the most valuable feature."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"Client-side encryption minimizes worries about data being captured on the back-end."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"It has allowed me to implement a cost effective, highly configurable solution."

More MSP360 Backup pros

Cons

"Druva Phoenix should include a few reporting features that it doesn't provide currently."

"They were able to give us a very reasonable price considering we were non-for-profit organizations, however, there is always room for improvement on that cost."

"The product's pricing needs to be improved."

"There is room for improvement in the reporting aspect of Druva Phoenix."

"The ransomware features are limited in Druva. There's a lot of improvement needed. It should extend to Nutanix and Hyper-V. It should extend to Azure as well."

"Druva Phoenix is optimized to work with x86 platforms, making it unsuitable for backing up non-x86 architectures like AIX. The solution is primarily designed for physical Linux and Windows systems based on the x86 architecture, as well as virtualized Windows and Linux environments. However, if you have an AIX system, it cannot be deployed in the cloud, and therefore, backing it up in the cloud is not a concern."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The solution's pricing is very high."

"The graphics are looking a bit old and should be updated."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

More MSP360 Backup cons

Pricing and Cost Advice

"We’ve had experience with the data center for a while and we have had solutions that were able to support older versions of the operating systems that we needed. I would like for Druva to support it as well."

"Druva Phoenix's pricing is based on the service provided, and it's reasonable. The cost of the service will depend on the size of your data and the number of virtual machines being backed up. However, the pricing structure is straightforward and easy to understand."

"It's very costly. Normal people wouldn't understand how their credits are calculated. It's pretty complex."

"I assume clients use Druva Phoenix because it is cheaper than other products."

"Its pricing needs improvement."

"It provides a good cost savings compared to our previous cloud backup."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"I rate the price of MSP360 Backup a seven out of ten."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Manufacturing Company

10%

Legal Firm

Performing Arts

Computer Software Company

Educational Organization

Manufacturing Company

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What do you like most about Druva Phoenix?

Druva Phoenix is easy to use and easy to start with.

See all answers

What needs improvement with Druva Phoenix?

Druva Phoenix could be improved if they provided bare metal recovery for physical servers, which would be beneficial for server deployment.

See all answers

What is your primary use case for Druva Phoenix?

The typical use case for Druva Phoenix depends on multiple workloads. If a customer wants a simple solution where we can manage the entire workload, or they want to back up with agent plus backup, ...

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Comparisons

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Compared 17% of the time

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Compared 16% of the time

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Compared 9% of the time

Dell PowerProtect Data Manager vs Druva Phoenix

Compared 9% of the time

N2W vs Druva Phoenix

Compared 8% of the time

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Compared 19% of the time

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Compared 16% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 11% of the time

NinjaOne vs MSP360 Backup

Compared 10% of the time

Comet Backup vs MSP360 Backup

Compared 10% of the time

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Product Reports

Buyer's Guide

Druva Phoenix

October 2025

Download Druva Phoenix product report

Buyer's Guide

MSP360 Backup

September 2025

Download MSP360 Backup product report

Also Known As

CloudRanger

Cloudberry Backup

Overview

Druva Phoenix is a comprehensive cloud-based data protection and management solution that enables organizations to securely backup, recover, and manage their data across endpoints, physical servers, virtual machines, and cloud applications. With its scalable and flexible architecture, Druva Phoenix simplifies data protection and eliminates the need for traditional backup infrastructure.

By leveraging the power of the cloud, Druva Phoenix offers organizations a cost-effective and efficient way to protect their critical data. It provides automated backup and recovery capabilities, ensuring that data is always protected and easily recoverable in the event of a disaster or data loss. With its global deduplication and compression technology, Druva Phoenix minimizes storage requirements and reduces costs.

Druva Phoenix also offers advanced features such as point-in-time recovery, allowing organizations to restore data to a specific point in time, and granular file-level recovery, enabling users to recover individual files or folders. Its intuitive web-based console provides a centralized view of all protected data, making it easy to manage and monitor backups across the entire organization.

In addition to data protection, Druva Phoenix offers comprehensive data management capabilities. It enables organizations to gain insights into their data through advanced analytics and reporting, helping them make informed decisions and optimize their storage resources. Druva Phoenix also supports legal and compliance requirements by providing eDiscovery capabilities and ensuring data is retained and disposed of according to regulatory guidelines.

With its cloud-native architecture, Druva Phoenix offers organizations the flexibility to protect and manage their data across a wide range of environments, including on-premises, remote offices, and cloud applications such as Microsoft 365 and Google Workspace. It seamlessly integrates with popular cloud platforms like AWS and Azure, allowing organizations to leverage their existing cloud investments.

Druva

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Sample Customers

TRC Companies, Family Health Network, GulfMark Offshore, Pall Corporation

StratX

Buyer's Guide

Druva Phoenix vs. MSP360 Backup

September 2025

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