Service and Support
Acronis Cyber Protect's customer service has mixed feedback, with some customers finding it lacking in responsiveness and professionalism, while others appreciate its variety of contact options and helpfulness through escalated levels. Technical support is frequently praised for its quick response, expertise, and effectiveness in resolving complex issues, often utilizing remote assistance. However, communication difficulties, particularly language barriers and slow initial responses, have been highlighted as areas needing improvement by some users.
Deployment
Most users found Acronis Cyber Protect's initial setup straightforward, with many highlighting its user-friendly interface. Some encountered complexities, particularly with customization and cloud features, requiring technical expertise or support. Challenges included manual agent installation, registration processes, and setting permissions. Setups generally ranged from straightforward to moderately complex, with deployment times varying by project size. While some experienced minor issues, others praised its ease and speed, suggesting adequate documentation could improve the process.
Scalability
Acronis Cyber Protect is typically viewed as highly scalable, handling various user needs comfortably. Users report no major issues in enlarging deployments. Some highlight the easy addition of machines, rating scalability high. Challenges include occasional limits with on-premise setups and licenses. Most find it suitable for small and medium-sized businesses. For larger enterprises, while scalability remains strong, concerns about specific compliance standards and data management arise.
Stability
Many users express satisfaction with Acronis Cyber Protect's stability, noting their systems function reliably without frequent crashes. However, some mention initial challenges in achieving a seamless experience, often attributing it to learning curves or specific environments. Occasional performance issues, especially during large backups or UI tasks, are reported. Updates have helped alleviate past concerns, though some still encounter periodic errors. Users seem to find stability ratings averaging around eight to ten out of ten.
