Acronis Cyber Protect Reviews

The experience with pricing, setup cost, and licensing for Acronis Cyber Protect varies among users. Some users find the pricing to be excellent and affordable, rating it highly. They appreciate the flexibility to choose different subscriptions based on their needs. However, others find the pricing to be high and fluctuating, particularly in terms of storage costs. Some users mention that Acronis Backup is cheaper, especially when installed on a hypervisor. However, for virtual machines and physical machines, the cost can increase due to separate licenses required for each entity. 

The solution has proven to be financially beneficial, providing a positive return on investment. It is particularly valuable for companies that recognize the importance of protecting their data and understand the potential consequences of not having a reliable backup and disaster recovery system in place. The return on investment varies depending on the customer and their investments, however, the solution is seen as a valuable product due to its ability to restore corrupted data and protect against potential security breaches. 

The primary use case of Acronis Cyber Protect is for backup and data protection. It is used to backup production services, applications, files, data centers, virtual servers, and various types of data including emails, Office 365, Microsoft Azure, SQL instances, SharePoint, OneDrive, and Exchange Online. It can be deployed on-premise or in the cloud, and it supports different platforms, databases, and hypervisors. 

Acronis Backup is used to protect enterprise applications and data. It offers different licensing options such as per device or per-GB, and it provides backup images, file-level backups, and granular object restore features. It is also used for archiving data, disaster recovery, and creating multiple backups for data redundancy.

The most valuable features of Acronis Cyber Protect include:

- Ability to back up and recover a production environment from ransomware

- Cloud backup that is easy to configure and provides convenience

- User-friendly interface and easy setup process

- Economical licensing and pricing for SMB customers

- Compatibility with multiple platforms, including Windows, Linux, and macOS

- Support for database servers and mailing solutions

- Continuous improvement in performance, recovery, and backup with each update

- Highly secure software with anti-malware and anti-ransomware features

- Cloning capabilities and the ability to clone the entire operating system and drive

- User-friendly panel for tracking backups and receiving prompts and reminders

- Inclusion of security features along with backup

- Central console for managing multiple customers without the need for a separate server

- Instant restore, antivirus, and ransomware protection

- Data recovery and restoration details

- Archiving backups to minimize space usage

- Backup of various types of servers, including physical, virtual, and cloud-based

- User-friendly and performance-driven software for end-users

- AnyData Engine for easy data restoration and inclusion of cybersecurity features

- Recovery, malware protection, and software management features

- Stability and simplicity in installation and implementation

- Regular addition of new features, multi-platform support, and flexibility in local backups

- Quick restoration capabilities

- User-friendly interface and intuitive scheduling of backups

- Flexibility in defining a multi-tenant setup and inclusion of anti-malware solution

- Support for Office 365 and Google Apps backup

- Excellent customer support and assistance.

Improvements needed for Acronis Cyber Protect include:

1. Lack of support for older versions: The weakness lies in the fact that Acronis version 12.5 is no longer supported for Windows versions and servers from 2019 onwards.

2. User-friendliness: Internal techs hope for a more user-friendly interface to reduce the need for external service providers and monthly monitoring.

3. Reporting feature: The reporting feature of the solution is not up to par, with false negatives and retriable errors.

4. Stability and support: Better stability and improved support through calls are desired by users.

5. Lengthy support process: The process for consulting with Acronis support technicians can be time-consuming and needs improvement.

6. Pricing: Customers would appreciate better pricing options, especially with the sudden price increase for renewing accounts or licenses.

7. Deployment and remote access: The deployment process could be improved, allowing for network chain deployment, and remote access should be made possible without physical login.

8. Scalability: The solution may not scale well in large environments and could benefit from better management features for scalability.

9. Integration and features: Users desire better integration capabilities, broader platform support, and improved backup of virtualization and database systems.

10. Performance and speed: Faster backups, improved latency for larger file sizes, and enhanced search flexibility are areas that could be improved.

11. Security and cybersecurity: Users seek better security features, such as a hybrid solution combining cloud and local storage for data integrity protection, and more cybersecurity integration to enhance the product's offering.

12. Backup limitations and database issues: Certain limitations and issues arise when introducing computers to backups, particularly with Hyper-V environments and SQL databases. Acronis should work on resolving these issues to provide a smoother backup experience and uninterrupted database access.

13. Application deployment and integration: The solution could benefit from an application deployment process similar to Microsoft SPM and better integrations with RMM tools.

14. Awareness and marketing: Acronis should focus on brand awareness and marketing efforts, potentially introducing mass deployment options for software to improve customer experience.

15. Comprehensive backup coverage: Users suggest expanding backup capabilities to include more third-party applications and better support for different types of databases.

16. Endpoint-level security: The inclusion of endpoint-level security features, such as ransomware and malicious attack protection, would enhance the solution's ability to alert users to vulnerabilities.

The initial setup for Acronis Cyber Protect varied in complexity. Some users found it straightforward and easy, with installation taking only a short amount of time. Others found it to be more complex, requiring the assistance of external consultants or encountering issues with specific configurations. 

The scalability of Acronis Cyber Protect is highly praised. Users have rated its scalability anywhere from eight to ten out of ten. Many users mentioned that the solution easily extends and can accommodate the needs of their organization. However, a few reviews mentioned limitations in scalability, particularly for very large environments. 

 Some customers are highly satisfied with the technical support, describing it as excellent, fast, responsive, and knowledgeable. They appreciate the promptness of the staff in responding to support cases and the quick resolution of system-critical issues. However, other customers have expressed concerns about the support process, mentioning that it can be lengthy and require collecting logs in a specific format. They also mention that support for mid-level issues can take a long time to provide solutions. 

 Some users have experienced challenges and problems, while others rate it highly and consider it very stable. Users appreciate that there are no bugs or glitches, and it doesn't crash or freeze. The solution is reliable and offers good performance. Acronis Backup is praised as a stable and reliable backup solution, and it has been used for many years without any instability issues or data loss. 

However, some users mention that it could be more stable, and there have been difficulties with certain features.