HCL Digital Commerce vs SAP Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

HCL Digital Commerce
Ranking in eCommerce Platforms
6th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
No ranking in other categories
SAP Commerce Cloud
Ranking in eCommerce Platforms
2nd
Average Rating
8.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2024, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 3.3%, down from 3.8% compared to the previous year. The mindshare of SAP Commerce Cloud is 17.3%, down from 24.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

Amman Anup Kumar - PeerSpot reviewer
Apr 23, 2024
Needs improvement in the area of integration and should offer better adaptability to new environments
I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.
Ankit Bhagat - PeerSpot reviewer
Apr 24, 2023
A scalable tool that can be integrated with any platform
The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I haven't faced any issues with the product's stability."
"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
"Has all the modules needed for an order management solution."
"The most valuable solution is that it allows you to adapt it according to the customer's needs."
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"We have found the B2B, B2C and D2C very valuable."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"The user interface can be customized."
"Hybris offers a platform designed for speed."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
 

Cons

"HCL Digital Commerce should improve its integration capabilities with other platforms."
"Lacks option to purchase individual modules."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The product catalog is an area that needs improvement."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"The support team should improve the response time."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."
"A public cloud solution of this software would open great possibilities."
"The learning curve is high."
 

Pricing and Cost Advice

"I believe that HCL Digital Commerce is one of the most expensive products on the market."
"HCL Digital Commerce's licensing costs are annual. It is expensive."
"For our companies and our users, the price is quite high."
"The solution is expensive."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"The price is too high."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"This is an expensive solution."
"The price is quite high."
"I don't know the cost, but it can be expensive."
"The solution is very expensive in Turkey."
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Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Educational Organization
13%
Retailer
10%
Manufacturing Company
9%
Educational Organization
45%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Digital Commerce?
I haven't faced any issues with the product's stability.
What is your experience regarding pricing and costs for HCL Digital Commerce?
HCL Digital Commerce's licensing costs are annual. It is expensive.
What needs improvement with HCL Digital Commerce?
HCL Digital Commerce should improve its integration capabilities with other platforms.
 

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce
SAP Hybris Commerce, Hybris
 

Learn More

 

Overview

 

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
NHS 24
Find out what your peers are saying about HCL Digital Commerce vs. SAP Commerce Cloud and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.