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MSP360 Backup vs N-able Cove Data Protection comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between MSP360 Backup and N-able Cove Data Protection based on real PeerSpot user reviews.

Find out in this report how the two Backup and Recovery Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed MSP360 Backup vs. N-able Cove Data Protection report (Updated: September 2022).
635,162 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup is very easy. It's not overly complex.""Technical support is very good.""The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.""One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.""The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

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"The user interface is the most valuable. It gives us the ability to check everything. With more than 100 endpoints running that software, I like the ability to quickly check that everything is working correctly. That's one of the biggest selling points.""The most valuable feature is that it's hands-off. I log in every morning and there are pre-canned filters that I've created to make my life easier. I have something called server status color bars, and that gives me all the servers and, in a nutshell, I can see: if any errors are being reported; when the last backup was; if one is not working, should there be one, and it literally jumps off the page.""I know I won't have an issue if the data is there. The reliability and the confidence that we have is amazing. It doesn't matter. We've had customers have ransomware. We've had customers that have had corruption. We've had customers that have had employees destroy their data. As long as it's been backed up, I know that I can get it back and I know I have nothing to worry about. Our confidence level is very high.""Because the package includes cloud storage, we don't need to worry about hosting it inside. That was very important to us. And because the vendor has data centers worldwide, our reps in Europe and other places can get to what they need quickly and easily.""The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way.""It provides a single dashboard for all types of data protection, we monitor everything through a single dashboard. It simplifies everything overall. It allows us to see everything, whether passing or failing any issues, any problems through a single pane of glass that we don't have to click through or adjust as we go forward.""We use a neat feature called VDR status, Virtual Disaster Recovery status. It only works on servers... It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors.""It's their cloud, it's their storage. I don't have to buy a space on Amazon or Google's cloud and then use their software to push it. That works well for me. This way, I don't have to worry about another option or the opportunity that there might be a credential leak."

More N-able Cove Data Protection Pros →

Cons
"We could basically use just a more concise visual dashboard reporting on the status of the various machines.""The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not.""The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on.""The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.""They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

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"An area for improvement that would really work out well would be if there were a little bit more of an elegant handshake relationship between SolarWinds RMM and the PCs that are being backed up, to advise regarding "up" status... Since RMM is an agent that feeds back that a machine is alive and on, I don't see any reason why they can't either tap into that one feature or build the same exact polling within the backup agent, to update right away and say the system is online or offline.""The reporting feature and functionality need improvement. We would like to see a little bit more detailed reporting that offers more CEO or C-level focused reporting options.""The one thing they don't are Linux servers, it's Windows only. I understand that directive. I have another product that I use for our Linux servers and stuff, but it would be nice if they had that flexibility on the Linux side. I understand the development and the world is geared towards Windows in 365, I know that's where the clienteles are and the business and the money is.""For the MSP side, they could have more of a "security user" that can go in and only see certain clients. If you give somebody access as a technician, they can see all the clients.""One area I don't like has to do with the agent that goes on the system... if a system stays offline for some length of time, say for a week or so, I may have to go back in and reinstall the agent to get it back in business. I don't know what's causing that.""The recovery side, the restore side, could be a little more optimized.""A disaster recovery console would be an improvement for the product.""We don't use the solution’s automated recovery testing because SolarWinds made me cross. When they released it, I went, "Oh, well, that's quite good." Because if you use the system, then it supposedly spins up, and on the portal, it gives you a screenshot of the booted device. So, I phoned up, and I said, "Oh, that's really quite cool. How much is that?" They said, "No, no, no. It's all included in your license." I went, "Okay then," and went and deployed it on about half the fleet. One of the options that our customers have is they can pay us a small amount every month for us to test the recovery just to prove that it's viable, and I thought, "Well, this will do that for us. Nice." Then, in the next invoice, we got a charge for it. While It was not a huge amount, I took offense at the fact that we were told that it would be a no extra cost option that was part of our license, but it turns out that it's chargeable. Therefore, we haven't used it since."

More N-able Cove Data Protection Cons →

Pricing and Cost Advice
  • "It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
  • "MSP360 is vastly cheaper than its competitors and has almost all the same features."
  • More MSP360 Backup Pricing and Cost Advice →

  • "When you have a device/appliance on the site quite a lot of the other enterprise class backup people insist that you have their appliance, which is frankly offensively expensive. Because when you pry the top off, it's just a standard 19-inch tin box with a standard Intel I5 in it, some RAM, and a hard drive. Then, you go, "Why have they just charged me 5,500 quid for a box, which I could have probably build for under 500." Whereas, with the SolarWinds product, they don't have that. The backup appliances that we have onsite are just plain cooking PCs. We can build our own machines, which is reflected in the price that we can offer a customer."
  • "There is no per node cost, at least not the way I am doing it. I am on bulk. New customers can be set up on a trial, where they can get things all squared away, then they can switch over to being a billed customer."
  • "I believe that the price is very reasonable in comparison to other options. It is cheaper than both Redstor and Acronis and, since we are now using our own on-premise cloud, there is absolutely no comparison since we have unlimited storage rather than paying per gigabyte used for their onsite storage. We are currently able to backup fifty computers for the same price that we use to backup five computers."
  • "The only option I would like to see is an adjustable scale. Right now we have 250 seats and we're not using all of them. It would be nice to be able to save that little bit of money by being able to buy just what we need."
  • "Cove only takes the data you have on the physical server. I can back that up for long periods of time, and I don't accrue high charges to have the data in the cloud. It stays at one rate. This allows me to forecast payment for the next one or two years and show clients their estimated growth."
  • "The price isn't extreme, but I'd love to pay less."
  • More N-able Cove Data Protection Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The best feature is that it's very user-friendly to do scheduled backups and version maintenance.
    Top Answer:MSP360 is vastly cheaper than its competitors and has almost all the same features.
    Top Answer:They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one. The solution needs… more »
    Top Answer:The solution has reduced backup times by an immeasurable amount. Its backups are incremental, so you are only backing up data changes based on the last 24 hours or so. If you are also maintaining the… more »
    Top Answer:There is a basic product and pricing package. Clients can add on additional pricing for the local storage and hot standbys (onsite and offsite). We like that we can build a solution that fits the… more »
    Top Answer:Commercially, they offer the product in two different formats. There is the full imaging backup, and there is also an alternative. You can pay for simple data backups and pay by the gigabyte that is… more »
    Ranking
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    2,198
    Comparisons
    1,832
    Reviews
    4
    Average Words per Review
    591
    Rating
    8.0
    Views
    5,529
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    3,004
    Reviews
    5
    Average Words per Review
    2,207
    Rating
    9.6
    Comparisons
    Also Known As
    Cloudberry Backup
    N-able Backup, SolarWinds Backup, SolarWinds MSP Backup & Recovery, SolarWinds MSP Backup
    Learn More
    Overview

    MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.

    MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.


    Cove Data Protection (formerly N-able Backup) offers backup, disaster recovery, and archiving for the cloud-first world. Protect servers, workstations and Microsoft 365 with efficient data protection as a service. Cloud storage is included, with 30 data centers worldwide. Secondary local storage is optional, and our efficient architecture lets you keep the same number of restore points in five times less storage. Cove’s unified multitenant management console dramatically reduces administrative time, and we provide recovery flexibility – from a full standby image to fast file-level restore. Save time, use less storage, and keep backups safely out of the reach of ransomware, with Cove.

    Offer
    Learn more about MSP360 Backup
    Learn more about N-able Cove Data Protection
    Sample Customers
    StratX
    Computer Depot, Leading Edge Computers, IT Logic Australia
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider15%
    Financial Services Firm6%
    Government5%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider15%
    Educational Organization8%
    Real Estate/Law Firm5%
    Company Size
    REVIEWERS
    Small Business82%
    Midsize Enterprise9%
    Large Enterprise9%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise15%
    Large Enterprise49%
    REVIEWERS
    Small Business92%
    Midsize Enterprise8%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise15%
    Large Enterprise50%
    Buyer's Guide
    MSP360 Backup vs. N-able Cove Data Protection
    September 2022
    Find out what your peers are saying about MSP360 Backup vs. N-able Cove Data Protection and other solutions. Updated: September 2022.
    635,162 professionals have used our research since 2012.

    MSP360 Backup is ranked 36th in Backup and Recovery Software with 5 reviews while N-able Cove Data Protection is ranked 12th in Backup and Recovery Software with 10 reviews. MSP360 Backup is rated 8.0, while N-able Cove Data Protection is rated 9.6. The top reviewer of MSP360 Backup writes "Flexible in terms of storage and cost and doesn't require firewall changes on the client's premises". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". MSP360 Backup is most compared with Veeam Backup & Replication, Acronis Backup, Veeam Backup for Office 365, Commvault Complete Data Protection and Vembu BDR Suite, whereas N-able Cove Data Protection is most compared with Veeam Backup for Office 365, Veeam Backup & Replication, Acronis Backup, Azure Backup and Hornetsecurity Altaro VM Backup. See our MSP360 Backup vs. N-able Cove Data Protection report.

    See our list of best Backup and Recovery Software vendors and best Cloud Backup vendors.

    We monitor all Backup and Recovery Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.