MSP360 Backup vs NinjaOne comparison

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94% willing to recommend

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

MSP360 Backup and NinjaOne are competing in the IT management solutions market. NinjaOne appears to have the upper hand due to its comprehensive feature set, though MSP360 Backup is more efficient in backup and recovery.

Features: MSP360 Backup provides robust cloud backup, flexible recovery options, and comprehensive security measures. NinjaOne excels with extensive monitoring, patch management, and automation.

Room for Improvement: MSP360 Backup could enhance real-time monitoring, improve integration with third-party tools, and offer better mobile functionality. NinjaOne might benefit from refining its remote connection stability, expanding backup capabilities, and reducing configuration complexity.

Ease of Deployment and Customer Service: MSP360 Backup offers straightforward deployment with strong support. NinjaOne is known for simplicity and quick setup, often leading to higher customer satisfaction.

Pricing and ROI: MSP360 Backup is cost-effective with strong ROI due to efficient backup solutions. NinjaOne requires more initial investment but offers significant ROI with advanced IT management features.

To learn more, read our detailed MSP360 Backup vs. NinjaOne Report (Updated: June 2025).

MSP360 Backup vs. NinjaOne

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in MSP Backup

5th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (54th), Cloud Backup (42nd), Disaster Recovery (DR) Software (29th)

NinjaOne

Ranking in MSP Backup

3rd

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (8th), IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), Unified Endpoint Management (UEM) (9th)

Mindshare comparison

As of July 2025, in the MSP Backup category, the mindshare of MSP360 Backup is 16.1%, down from 23.8% compared to the previous year. The mindshare of NinjaOne is 12.7%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is easy to access and handles things efficiently."

"General ease of use and performance of the Windows version is the most valuable feature."

"The initial setup is very easy. It's not overly complex."

"Client-side encryption minimizes worries about data being captured on the back-end."

"Technical support is very good."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"MSP360 Backup's most valuable feature is its backup interface."

More MSP360 Backup pros

"NinjaOne's best feature is its monitoring."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The tool's most valuable feature is third-party application updates."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

More NinjaOne pros

Cons

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The solution's pricing is very high."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

More MSP360 Backup cons

"The NinjaOne distribution server is highly dependent on an active directory."

"NinjaOne's reporting module is cumbersome."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The solution could improve by optimizing the internet connection being used."

"NinjaOne's dashboard could be easier to use."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"The network monitoring needs to be improved."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

More NinjaOne cons

Pricing and Cost Advice

"Its pricing needs improvement."

"I rate the price of MSP360 Backup a seven out of ten."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The solution is expensive."

"We have a very good return on investment."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"Pricing is reasonable although can be quite a large upfront cost."

More MSP360 Backup pricing and cost advice

"NinjaRMM uses a subscription model."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The product's pricing depends on the number of PCs or devices."

"Its pricing is great."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

More NinjaOne pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Construction Company

Educational Organization

Insurance Company

Computer Software Company

14%

Government

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

What is your primary use case for MSP360 Backup?

We use the platform for VM and SQL backup purposes.

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

MSP360 Backup

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Download NinjaOne product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

StratX

Status Pros, Mitchell and Company

MSP360 Backup vs. NinjaOne