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Buyer's Guide
Network Monitoring Software
September 2022
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GauravSingh4 - PeerSpot reviewer
CEO at Parker Digital
Real User
Great integrations, power flow, and good support
Pros and Cons
  • "The power flow is great."
  • "They need a little more self-service."

What is our primary use case?

We started off with infrastructure monitoring, then, over a period of time, we added on the application monitoring and cloud monitoring as well. It's been an incremental thing for us.

What is most valuable?

I like the collectors and I like the agent-less collector's functionality a lot. To me, that's been the top ones. I also like their integrations with the various types of devices that they've built out over a period of time. The power flow is great.

What needs improvement?

They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal.

They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more.

There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

For how long have I used the solution?

I’ve been using the solution for six years now.

What do I think about the stability of the solution?

I don't have any stability concerns. At least I haven't seen any issues on our side. The performance is good. It’s reliable. There are no bugs or glitches, and it doesn’t crash or freeze.

What do I think about the scalability of the solution?

The solution is scalable. It’s great for enterprise-level organizations.

We have 30 to 35 engineers on the solution right now.

How are customer service and support?

We do deal with technical support. For example, if there's a new upgrade, that's hard to keep up with or there's a new connector that we don't know about then we'll reach out to them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have experienced a few different solutions. We’ve used IBM products in the past, and we've used Solarwinds as well. I do prefer the agent-less option, and I also like the roadmap, especially everything ScienceLogic had on the IOPS for five years.

How was the initial setup?

On a scale of one to ten, I’d give it six in terms of ease of setup. We don't need to have some level of engineering expertise. It's not as straightforward as rolling out a Power BI or a Tableau, for example. Also, the infrastructure is multilayered, and it is complex. The rollout should have some level of engineers involved.

For us, the deployment took about two weeks.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

The solution is license-based. It's between $8 and $15, depending on what you need from the product.

What other advice do I have?

We are a customer and a partner.

We are currently operating multiple versions of the product.

It may not be the right product if you want to solve a certain use case. You have to have the right use case. It's an excellent product if you have a broader strategy, either as an MSP or as an enterprise. If you just need to replace product “A” with ScienceLogic to monitor 100 endpoints, it's not the perfect use case for them. The perfect use case is how you get it to cover across multiple layers of network, applications, and cloud, especially towards hybrid monitoring. Potential users need more roadmap-based approaches versus a one-point use case.

I’d rate the solution a nine out of ten. My experience with other products and the support I received from ScienceLogic across multiple levels, from engineering to product, especially at the leadership level, has been good. The support and everything they do to help you and your customers are successful. Overall, I really like the product, and I recommend it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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Independent Consultant at Maack Consulting
Consultant
Top 20
The open architecture is easy to extend and enhance
Pros and Cons
  • "Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments."
  • "Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."

What is our primary use case?

I use Pandora FMS to monitor IT infrastructure, applications, and some business processes. Our clients range in size. For example, one of the bigger environments I'm supporting has about 3,000 devices, including router servers, applications, etc. The smaller client has roughly a hundred. 

What is most valuable?

Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments.

What needs improvement?

Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas. 

They could improve their management console's ability to monitor large environments could be improved. For example, SNMP management is only partially integrated into the management console.

For how long have I used the solution?

I have been using Pandora FMS for the last three years.

What do I think about the stability of the solution?

Pandora is stable.

What do I think about the scalability of the solution?

Pandora is scalable.

How are customer service and support?

Pandora FMS support is good. They're capable and address things quickly.

Which solution did I use previously and why did I switch?

I did some stuff with Tivoli from IBM. Pandora has advantages in terms of price and extendability. Tivoli is a bit better at correlation handling. The correlation engine was stronger in the IBM product.

How was the initial setup?

The difficulty of the setup depends on the environment, but it's pretty straightforward in a small environment. The time required for deployment also depends on the environment. It takes about half a day for a smaller environment with a hundred similar servers. If you are talking about 1,000-plus servers distributed over various zones, the setup time increases. We have three or four admins to deploy and maintain the solution plus our 24/7 operations.

What's my experience with pricing, setup cost, and licensing?

Pandora is reasonably priced, and the cost depends on the environment.

What other advice do I have?

I rate Pandora FMS nine out of 10. My advice to future Pandora users is to understand what you want to monitor and know your technologies.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Network Monitoring Software
September 2022
Get our free report covering Zabbix, SolarWinds, IBM, and other competitors of IBM SevOne Network Performance Management (NPM). Updated: September 2022.
632,779 professionals have used our research since 2012.