NETSCOUT nGeniusONE and IBM SevOne NPM compete in the network performance monitoring category. NETSCOUT appears to have the upper hand due to its comprehensive packet inspection capabilities and detailed traffic analysis.
Features: NETSCOUT nGeniusONE provides detailed traffic analysis, dynamic visual dashboards, and real-time communication monitoring. It offers deep packet inspection, which is crucial for extensive network investigation, and highlights dependency mapping for comprehensive visibility. IBM SevOne NPM shines with efficient SNMP data handling, high-frequency polling for real-time insights, and scalability in metrics collection, aiding in robust network performance management.
Room for Improvement: NETSCOUT nGeniusONE could be improved with a more intuitive interface, reduced complexity, and fewer dependencies on physical appliances. IBM SevOne NPM would benefit from enhanced insight capabilities, advanced cloud monitoring features, and better management of high-frequency polling to minimize system impact.
Ease of Deployment and Customer Service: Both NETSCOUT nGeniusONE and IBM SevOne NPM are strong in on-premises deployments. NETSCOUT demands more dedicated support, often needing local engineers, while IBM SevOne NPM offers reliable external support, which aids in scalability and adaptability.
Pricing and ROI: NETSCOUT nGeniusONE is considered expensive, with cost-effectiveness a concern despite its enhanced troubleshooting capabilities that offer measurable ROI. IBM SevOne NPM provides a scalable pay-as-you-go pricing model, appealing for gradual investment, which reduces troubleshooting times and improves network uptime.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
It is suitable for small, medium, and enterprise-level companies.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
The cost depends on the size of the customer, as sizing controls the pricing.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
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